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When I make any item complementary, system should ask for the reason. Is it possible to enter remark for complementary item? If yes, how?

Yes, it is possible to enter remark for a complimentary item.

Refer to the below screen-shot to configure the setting.

Please follow the below steps for the same:

eZee POS Back Office>>Configuration>>Outlet Operations. Select the outlet>>Micsellaneous.

Kindly, checkmark the option ” Ask Reason On Complimentary “.

And to enter remark for a complimentary item in eZee Burrp we need to click on options than on complimentary.