Many times a situation arises where the guests ask to cancel an item from their order, or the server punches a wrong item. To manage such requests and operational errors the items have to be void from the order.
Step 1: Perform the below-mentioned steps in the eZee Optimus, Select the order from the order summary.
Step 2: Select the item and then the void option to void the item.
Pre-requisite:Grant Access to User to Void an Item.
eZee Optimus >> Switch to back >> Setting >> User>>Edit User>>Void Item/Extra charge right is check marked to void an item from the orders.
To void any operation, it’s must to mention the reason why a specific operation is void. Such reasons have to be mentioned in eZee Optimus back-end.
Location:Switch to back >> Master >> Reason.
Refer to the below screen-shot
You can mention the reason and then can select a type for which do you want to add the reason.
Void Payment: To void the payment from the Optimus front.
Void Order: To void the order from the Optimus front.
Void order item: If you want to void an item from the order then you can use this type.
Void Extra charge: To void Extra charge.
Cancel Order: To cancel the Order.
Void inventory Transaction: If you want to void the inventory transaction ex: created PO or GRN.
Void inventory transaction item: If you want to void the item from the transaction eX: if you want to void the item from the created PO or GRN (If you trying to reduce the item from the PO then you can void that item from the PO).
Preparation remark: To void the preparation remark.
Note: The reason for Each type is compulsory, you need to create a separate reason for all the type we can’t use the same reason for all type when you are trying to create a reason system will allow you to select only one type.
Why you get ‘Selected KOT is already in use’, message on voiding KOT? You have created a receipt of this KOT. So if the receipt generated of that particular KOT is not voided and before voiding the receipt you are voiding the KOT then you will get the above-mentioned message.
Location: eZee Burrp >> Transaction >> KOT
Screenshot 1: Getting Alert message ‘Selected KOT is already in use’.
Screenshot 2: To void the receipt we need to search the receipt number for the particular KOT. Go to: eZee Burrp BackOffice >> Report view >> Transaction Report >> Receipt VS KOT >> enter the KOT number >> Fetch the report >> In the report you will get the receipt number for the particular KOT number.
Screenshot 3: Go to: eZee Burrp >> Transaction >> Receipt
Screenshot 4: Void the receipt of that particular KOT. Screenshot 4: After voiding the receipt you will be able to void KOT successfully. Screenshot 6: The KOT will be generated for voided items
Privilege: eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Food & Beverages >> Receipt Operations >> Void Receipt items, Void Receipt for Audited dates, Void Receipt for Open dates eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration
How to Access? Please follow the below steps.
Screenshot 1: Create Void Reason: Go to: eZee Burrp BackOffice >> Configuration >> Masters >> Void Reason >> New >> Category: Outlet transaction >> Add void reason >> Save
Screenshot 2: Void Receipt with the help of configured reasons. Screenshot 3: To add void reason manually(via keyboard) Add this privilege to get the keyborad selection icon: eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration Note: Restart eZee Burrp after updating the privilege. Screenshot 4: Void Receipt Report
Inclusion: Inclusion predefines extra charges which is posting automatically on the night audit. When the night audit performed the inclusion will be posted auto on the booking. So if is there any guest who is taking an extra charge daily or at the check-in or checkout or a custom date then we can add inclusion on the booking so it will apply automatically means don’t need to apply an extra charge manually.
How to access: In order to void an inclusion refer to the below video and steps.
Location: eZee Absolute >> Front office >> Edit Transaction
User Privileges: eZee Absolute configuration >> User >> Edit User >> Privileges >> Front Office >> Access to void inclusion.
Screenshot1: eZee absolut >> Front Office >> select guest transaction >> edit transaction >> click on the applied inclusion which you are looking to void.
Screenshot2: click on a Void from the inclusion window as per the below screenshot.
Screenshot 3: add a reason or select from available predefine reason from the list and click on the void button.
Report: Void inclusion is showing in the Void Charge report. The Inclusion is nothing but an extra charge so voided inclusion showing as voided extra charges.