Tag Archives: Void

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How to remove/delete or void an item in eZee Optimus?

Many a times a situation arises where the guests asks to cancel an item from their order, or the server punches a wrong item. To manage such requests and operational errors the items have to be void from the order.

Video:-

Step 1: Select the order from the order summary.

 

Step 2Select the item and then  the void option, or click on trash icon beside the item itself to void it.

 

             Optimus 2.0 Desktop Application.

 

Video:-

Step 1: Perform the below mentioned steps in eZee Optimus 2.0 application, Select the order from the order summary.

 

Step 2Select the item and then  the void option to void the item.

 

Pre-requisite:Grant Access to User to Void an Item.

eZee Optimus >> Switch to back >> Setting >> User>>Edit User>>Void Item/Extra charge right is check marked to void an item from the orders.

 

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How to remove/delete or void an item in eO Rapidserve?

Step 1: First click on the order summary and click on any of the running orders, to see the items added in the orders.

Step 2: swipe on the left side on the items to see the void option, so you can void the incorrect item from the order placed

 

Step 3: Define the correct reason to void the item, after clicking on reason items will be removed/delete or void from the orders

 

 

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How to create reason for void in the eZee Optimus?

To void any operation, it’s must to mention the reason why a specific operation is void. Such reasons have to be mentioned in  eZee Optimus back-end.

Location: Switch to back >> Master >> Reason.

Refer to the below screen-shot

You can mention the reason and then can select a type for which do you want to add the reason.

  • Void Payment:
    To void the payment from the Optimus front.
  • Void Order:
    To void the order from the Optimus front.
  • Void order item:
    If you want to void an item from the order then you can use this type.
  • Void Extra charge:
    To void Extra charge.
  • Cancel Order:
    To cancel the Order.
  • Void inventory Transaction:
    If you want to void the inventory transaction ex: created PO or GRN.
  • Void inventory transaction item:
    If you want to void the item from the transaction eX: if you want to void the item from the created PO or GRN (If you trying to reduce the item from the PO then you can void that item from the PO).
  • Preparation remark:
    To void the preparation remark.

Note: The reason for Each type is compulsory, you need to create a separate reason for all the type we can’t use the same reason for all type when you are trying to create a reason system will allow you to select only one type.

Privilege Required:

  • Back Office >> Reason

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Message: Selected KOT is already in use in eZee Burrp 7.0?

Why you get ‘Selected KOT is already in use’, message on voiding KOT?
You have created a receipt of this KOT. So if the receipt generated of that particular KOT is not voided and before voiding the receipt you are voiding the KOT then you will get the above-mentioned message.

Location:
eZee Burrp >> Transaction >> KOT 

Screenshot 1: Getting Alert message ‘Selected KOT is already in use’.

Screenshot 2: To void the receipt we need to search the receipt number for the particular KOT.
Go to: eZee Burrp BackOffice >> Report view >> Transaction Report >> Receipt VS KOT >> enter the KOT number >> Fetch the report >> In the report you will get the receipt number for the particular KOT number.

Screenshot 3: Go to: eZee Burrp >> Transaction >> Receipt

Screenshot 4: Void the receipt of that particular KOT.

Screenshot 4: After voiding the receipt you will be able to void KOT successfully.

Screenshot 6: The KOT will be generated for voided items

Screenshot 7: Void Receipt Report

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How to Void Receipt in eZee Burrp 7.0?

Location:
eZee Burrp >> Transaction >> Receipt

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Food & Beverages >> Receipt Operations >> Void Receipt items, Void Receipt for Audited dates, Void Receipt for Open dates
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration

How to Access?
Please follow the below steps.

Screenshot 1: Create Void Reason: 
Go to: eZee Burrp BackOffice >> Configuration >> Masters >> Void Reason >> New >> Category: Outlet transaction >> Add void reason >> Save

Screenshot 2: Void Receipt with the help of configured reasons.

Screenshot 3: To add void reason manually(via keyboard)
Add this privilege to get the keyborad selection icon: eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration
Note: Restart eZee Burrp after updating the privilege.

Screenshot 4: Void Receipt Report

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How to Void KOT in eZee Burrp 7.0?

Location:
eZee Burrp >> Transaction >> KOT 

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Food & Beverages >> KOT Operations >> Void KOT operations, Void KOT for Audited dates, Void KOT for Open dates
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration

How to Access?
Please follow the below steps.

Screenshot 1: Create Void Reason: 
Go to: eZee Burrp BackOffice >> Configuration >> Masters >> Void Reason >> New >> Category: Outlet transaction >> Add void reason >> Save

Screenshot 2: Void KOT with the help of configured reasons.

Screenshot 3: To add void reason manually(via keyboard)
Add this privilege to get the keyborad selection icon: eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration
Note: Restart eZee Burrp after updating the privilege.

Screenshot 4: Void KOT Report

 

 

 

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Is it Possible to Reactivate/Undo Reservation which are Marked as No Show/Cancelled/Void in eZee Frontdesk?

Problem:
How to Access:

We can only reactivate/ undo  No Show & Cancelled reservations. Voided Reservation cannot be activate again.

Reservation Type Reactivate on Current Day Reactivate After Night Audit
No Show Reservation Yes No
Cancelled Reservation Yes No
Voided Reservation No No

Location:
eZee Front office >> Front Office >> Reservation list or booking list

User Privilege:
Reservation/Booking >> Activate Cancelled booking, Activate Cancelled Reservation, Active No Show Booking, Active No Show Reservation

How to Access:
Please follow below steps to reactive reservation

No Show Reservation
Screenshot 1:

Screenshot 2:

Cancelled Reservation
Screenshot 1:

Screenshot 2:

Voided Reservation
Screenshot 1:

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How to void a checked in room transaction in eZee Frontdesk 7.0?

Location:
eZee Front desk >>  Back Office >> Undo Transaction tab >> Void Transaction

Pre-requisite:
eZee Front desk Configuration >> Master >> Reason / Remark >> Category >> Void Transaction (Room Operation) 

How to Access:
You can perform void checked in transaction by following the below steps

Screenshot 1:

Screenshot 2:

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Is it Possible to Reactivate/Undo Reservation which are Marked as No Show/Cancelled/Void in eZee Absolute?

No show: In the Hospitality Industry, a person who does not arrive where and when they should at a hotel or motel, and makes no explanatory contact, is called a NoShow.

Cancellation: cancel a reservation mean, someone who has booked a room has informed you before arriving that they no longer wish to stay at your hotel it says cancellation.

Yes, it is Possible to Reactivate No Show and Cancelled Reservation in eZee Absolute only before Night Audit. We can not Reactivate the Void Reservation.

Reservation Type         
Reactivate on Current Day     
Reactivate after Night audit 
No Show Reservation
       Yes
Yes
Canceled Reservation
       Yes
No
Void Reservation
       No
No

Related Question:

  1. Is it possible to do undo Cancel reservations in eZee Absolute?
  2. Is it possible to do undo No Show reservations in eZee Absolute?

Contact:- cm@ezeetechnosys.com for more concerns related to Absolute

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How to Void Inclusion from Bookings in ezee Absolute?

Inclusion: Inclusion predefines extra charges which is posting automatically on the night audit. When the night audit performed the inclusion will be posted auto on the booking. So if is there any guest who is taking an extra charge daily or at the check-in or checkout or a custom date then we can add inclusion on the booking so it will apply automatically means don’t need to apply an extra charge manually.

How to access: In order to void an inclusion refer to the below video and steps.

Location: eZee Absolute >> Front office  >> Edit Transaction

User Privileges: eZee Absolute configuration  >>  User  >>  Edit User  >>  Privileges  >>  Front Office  >>  Access to void inclusion.

Screenshot1: eZee absolut >> Front Office >> select guest transaction >> edit transaction >> click on the applied inclusion which you are looking to void.

Screenshot2: click on a Void from the inclusion window as per the below screenshot.

Screenshot 3: add a reason or select from available predefine reason from the list and click on the void button.

Report: Void inclusion is showing in the Void Charge report.
The Inclusion is nothing but an extra charge so voided inclusion showing as voided extra charges.

Related Question:

  1. How to add Inclusion while Check-In/Reservation in eZee Absolute?
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How to detect cancelled, voided or No Show Reservations in eZee Absolute?

Refer reports in eZee Absolute.

Location: Login into eZee Absolute >> Reports >> (Under) Reservation Report >> Please refer “Cacelled Reservation / No Show Reservation / Void Reservation

Screenshot:

 

User Privileges: eZee absolute configuration >> User >> Edit User >> Reports >> Reservations report >> Cancelled reservation & No Show Reservation & Void Reservation.