Tag Archives: void receipt

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How to void payment/receipt in eA?

The scenario occurred when some time we received the payment from the guest after that guest cancelled the booking, Some time the booking get settled in City ledger auto but due to cancellation that amount is showing in booking so we can void / delete the payment of the guests.

How to access : In order to void the payment/receipt from the guest please refer the below videos.

Void payment at folio : We can void the payment at Folio.

Void Payment at Night Audit : If we have unsettled folio in night audit we can also void the payment at night Audit.

Void Payment at Cashiering center : We can also void the payment at cashiering center

User Privileges : eZee Configuration >> User >> Edit user >> Privileges >> Void item on open date & void item on Audited date

How to access : login in eZee Front office and refer to the below screenshots.

Screenshot 1 : Edit Transaction >> Folio Detail

Screenshot 2 :

Screenshot 3 :

Report : Report >> Audit report >> Void Payment report.

The report is pulling out as per the system date means on the calendar date the payment get voided.

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How to void a settle receipt/order and get void order report in eZee Optimus?

Location:
eZee Optimus >> Order summary >> Completed order

Privilege:
eZee Optimus >> Go to Back >> Setting >> User >> Privilleges >> Front Operation >> Void Order.

How to Access?
Please follow the below steps.

Create Void Reasons.

Switch to Back  >> Masters >> Reason >>  Click on “+” sign to add new reason >>Select void order for type of reason >> Save

Step 1: Go to Order Summary and completed the order icon as per the below screenshot.

Step 2: Select the date from the calendar.

Step 3: Select the order which you want to void and click on void button as it’s shown in the below screenshot.

Step 4: Select reason or add Manual reason to select for Void receipt.

Step 5:  Void order list can be viewed  from the order summary following the below screenshot.

 Void Orders report from the eZee Optimus Report Section >> Audit report

Void Orders Reports.

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support

Related Topic:-

How to void a settle receipt/order and get void order report in eZee Optimus?

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How to Void Receipt in eZee Burrp 7.0?

Location:
eZee Burrp >> Transaction >> Receipt

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Food & Beverages >> Receipt Operations >> Void Receipt items, Void Receipt for Audited dates, Void Receipt for Open dates
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration

How to Access?
Please follow the below steps.

Screenshot 1: Create Void Reason: 
Go to: eZee Burrp BackOffice >> Configuration >> Masters >> Void Reason >> New >> Category: Outlet transaction >> Add void reason >> Save

Screenshot 2: Void Receipt with the help of configured reasons.

Screenshot 3: To add void reason manually(via keyboard)
Add this privilege to get the keyborad selection icon: eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration
Note: Restart eZee Burrp after updating the privilege.

Screenshot 4: Void Receipt Report