Tag Archives: Server

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Server-Client Environment Settings in eZee Frontdesk 7.0

Problem:

How to Solve:
Please follow below steps to resolve client machine error

Note: Server IP Should be Fix Or Static o Server machine instead of Dynamic.
(Contact your IT person)

Case 1:
Screenshot 1: Go to Server machine >> Windows start button >> Search >> CMD >> Type ipconfig >> Press enter

Screenshot 2:  Now go to client machine
Right click on eZee Version 7 icon and go for open file location

Screenshot 3:

Screenshot 4:

Case 2: After setting IP address if it’s still shows problem with cannot access the database

Screenshot 1: Go to Server machine >> Windows start button >> My Computer >> Right click on computer >> Properties

Screenshot 2:

Screenshot 3: 
Now go to client machine

Right click on eZee Version 7 icon and go for open file location

Screenshot 4:

Screenshot 5:

Case 3:
Go to Server machine >> Search  >> SQL Server Configuration Manager >> SQL Server Network Configuration >> Protocols for EZEENEXTGEN >> TCP/IP >> Enable >> Property >>Set port as 1433 >> Save


Related Link: Error: -1 A network-related or instance-specific error occurred while establishing a connection to SQL Server in eZee Frontdesk 7.0

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How to add new Server / Waiter / Steward and its report in eZee POS BackOffice 7.0?

What is Server (Waiter)?
A food server is someone who performs a customer service, food preparation, and cleaning duties in restaurants and dining eateries.

Location:
eZee Burrp BackOffice >> Outlet >> Masters >> Server(Waiter) >> New

User Privilege:
Property Configuration >> Master Configuration

How to access:
Please follow below steps.

Screenshot 1: Add new waiter details and save

Screenshot 2: Restart eZee Burrp >> Take order >> Waiter >> Select waiter

Screenshot 3: Server Performance Report
This report will shows :

1. Order Started time and Order Closed time & Average Time Spending Per Table.
2. Total Receipts
3. Total Table Served
4. Total Pax Served
5. Total KOT’s Created
Screenshot 4: Server Sales report – Day wise each waiter(server) and as per table wise

Screenshot 5: Sales Report – Waiter wise item and table

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Guideline & Check list to Transfer Sever machine one to another!!

Guideline & Check list to Transfer Sever machine one to another: 
Server transfer mean to say… Old server closing and Creating New Server and move all stuff to new server.
Before Server Transfer…
1) Make a list of all Integration running from Server.
2) Note down which FD version Hotel Using.
3) Note down which SQL version Hotel Using.
4) Copy exported report / guest images / database backup and keep it on safe path.
Take Action For Server Transfer…
Steps perform on Old Server….
1. Stop Operation on all Terminals
2. Stop WRD, WIRU, Auto backup utility or stop other important integrations
3. Take Database Backup.
4. Take Nextgen_Log database mdf / ldf backup.
5. Remove all integration (Or we develop new feature for disable all integration on old server machine).
6. Stop SQL Service, and make disable it.
7. Stop eZee Service
8. Take application folder back up as well so if any integration related file we need we can take from it. if any integration give us hard time to start it.
9. Rename WIRU/WRD file, because we are keeping auto start it
Steps perform on New Server…..
1. Install Ezee Nextgen on New Server
2. Upgrade Nextgen Version on New Server with Noted Version (if Full setup version is lower then noted FD version)
3. Restore Backup Database.
4. Restore Nextgen_Log database.
5. Enable / Start  all integrations.
6. Start Auto Backup.
7.  if you have set report export path / image path of old server then change it to new server in configuration.
If you have any question on it. Please contact us on Live Chat Support.