Sometimes room tariff/Charges are required to change like at the time of booking is made with a normal rate instead of applying a special rate for corporate guest booking. So, for this reason, it’s’ require to update room charges after guests arrived.
How to Access: In order to charge room tariff/Charges please follow the below steps and video.
Location: There are several ways we can update room charges for inhouse guests like.
User Privilege: eZee absolute >> Go to Configuration >> User >> Edit user >> Privileges >> Front Office >> Change Room Rate after Check In. & Change Room Rate for Audited date
Screenshot 1: Click on that booking and select Edit Reservation >> Room Charges (Tab) >> Click on “update details” button >> Select Update Rates
Screenshot 2: (Checkmark) “Rates Inclusive Tax” (If entered rate is GROSS) >> (Choose) Apply To Selected Dates/Apply To Whole Stay >> Apply.
In the same way, you can update Pax, Room Type, and Meal Plan, by selecting a particular entry.
Report: After updating room charges, if you want to see in Report, you can refer to Audit Trails Report, In this report, you can refer to Operation: Roommate Change, from there you can refer to what was old rates and what is new rates.
In some cases what happened was the guest booked for a few days but due to some reason he checked out 1 or 2 days before but we need to take full payment from the guest.
If the guest checked out before few days we have to amend the stay of the guest due to which the room charges and payments are not balanced so in that case, we can post the manual room to charges to the guest Folio by which the Payments and room charges will be balanced.
Refer to the below information on how we can post the manual room charges on Guest Folio.
We have a feature in eZee Absolute that we can add the room charges manually to the Booking. The Scenario is happening when guest checked out early or a day before and we do have to collect all the charges.
To checkout the guest we have to amend the stay of the guest by which the room charges will be remove, So for balancing the room charges with payment we can add the manual room charges.
Like room charges we can also add Cancellation, Day Use, No show, and late checkout charges.
How to access : In order to apply the manual room charges please refer the below video.
Path : eZee Absolute front office >> Edit Transaction guest >> Folio Details >> Room charges >> Room charges >> Enter amount >> Click on Add.
User Privilege : eZee Configuration >> User >> Edit User >> Privileges >> Add Item to open Folio | Add item to close folio | Add item on Audited date.
Screenshot 1 :
Screenshot 2 :
Screenshot 3 :
Screenshot 4 : Like room charges we can also add Cancellation, Day Use, No show, and late checkout charges.
Report : Back Office report >> Daily revenue report
Sometimes to satisfy guest it’s required to apply room charges less than standard rates in the form of providing a discount. This Discount we can apply in the eZee absolute PMS system as room charges discount.
How to access: In order to apply a discount on room tariff refers to the below video and steps.
User Privileges: eZee Absolute configuration >> user >> Edit User >> Discount >> Select the Discount.
Open Dates: If you want to apply a discount only on Future date and current date, not for past dates, you can checkmark only this option.
Audited Dates: If you want to apply the discount only for the Past date, you missed to mention a discount for audited / past dates, you can only select this option and apply a discount for audited/past dates.
Report: We can refer to the Detail Discount Report.