Tag Archives: Reservation

How to mark no show / cancelled / void reservations and active again in eZee Frontdesk 7.0?

Problem:

How to Access:

We can only reactivate No Show & Cancelled reservations. Voided Reservation cannot be activate again.

Reservation Type Reactivate on Current Day Reactivate After Night Audit
No Show Reservation Yes Yes
Cancelled Reservation Yes Yes
Voided Reservation No No

Location:
eZee Front office >> Fron Office >> Reservation list or booking list

How to Access:
Please follow below steps to reactive reservation

No Show Reservation
Screenshot 1:

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Cancelled Reservation
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Voided Reservation
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How to add complimentary room in eZee Frontdesk 7.0?

What is Complimentary room?
Complimentary room mean you don’t have to pay rooms rent and give to guest free of cost their services.

Location:
eZee Front Desk >> Front Office >>  Walk-in / Reservation / New Booking

User Privilege:
General Settings >> Allow to Give Complementary Rates

How to access:
Please refer below screenshots for more details:

Screenshot 1: Walk-in

Screenshot 2: 
Reservation / Booking


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Video:

 

How to enable email notification in eZee Frontdesk 7.0?

What is Email Notification?
Email Notificationis alert for guest on user operations like Check in/Reservation/Checkout 

Location:
eZee FrontDesk Configuration >> Advance Settings >> Notification >> Email 


Prerequisite:
eZee FrontDesk Configuration >> Advance Settings  >> Miscellaneous >> Letter Template

How to Access: Make sure, you have email account configured correctly  in order to send an email.
Note:
1. You need email notification license to activate notification
2. When you take any reservation, it is compulsory to add email address for email notification
3. Test email should be gone succesfully

Screenshot 1: Create email template

Screenshot 2: Add Email account user ID & Password ( For Guest Reservation voucher active below Reservation Mail Settings)
Note: Guest will get email notification on their emails 

Screenshot 3:

Map that email template ( For User Operation email active below Notification Settings)
Note: Hotel users will get this email notification 

Related Link: How to configure Gmail email configuration in eZee Frontdesk 7.0?

How to import third party future Reservation/Booking in eZee Frontdesk 7.0?

Kindly open link in browser and download below tools:
https://ezeenextgen.s3-us-west-2.amazonaws.com/download/eZeeFrontDeskTools/eZeeRes_Import.zip

You need to fill booking structure which has .CSV format to import future reservation / bookings.

We must need below to import file:

  • First Name
  • Last Name
  • Room
  • Room Type
  • Arrival
  • Departure
  • Room Revenue for stay
  • Total Revenue for stay

Following points needs be considered while importing reservation.

  • Date format should be DD-MM-YYYY
  • Booking should not be duplicated

After filling Booking structure  Please refer screenshot for detail instruction.

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Screenshot 2:
Run the attached reservation importing tool in eZee Folder


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