Tag Archives: Reservation

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How to do Table Reservation in eZee Burrp?

What is Table Reservation?

Location:
eZee Pos Backoffice >> Others >> Reservations

Pre-requisite:
eZee POS Back Office >> Configuration >> Cost Center >> Outlet Operation >> Outlet >> Table Reservation Settings

User Privilege:
Food & Beverages >> Reservation  Operations >> Add Reservation , Edit Reservation , Void Reservation , No Show Reservation, Ability to Add Reservation  on occupied Table

How to Access:
Please follow below steps to reserve table

Screenshot 1: Active Table Reservation settings

Screenshot 2: Active Table Reservation settings
Screenshot 3: 
Active Table Reservation setting


Screenshot 4:
Choose Reserve table – Date,time & table no
Screenshot 5:
Add reservation details and order

Screenshot 6: Take action once guest walk in the POS

Screenshot 7: Table Reservation Report

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Is it Possible to Reactivate/Undo Reservation which are Marked as No Show/Cancelled/Void in eZee Frontdesk?

Problem:
How to Access:

We can only reactivate/ undo  No Show & Cancelled reservations. Voided Reservation cannot be activate again.

Reservation Type Reactivate on Current Day Reactivate After Night Audit
No Show Reservation Yes No
Cancelled Reservation Yes No
Voided Reservation No No

Location:
eZee Front office >> Front Office >> Reservation list or booking list

User Privilege:
Reservation/Booking >> Activate Cancelled booking, Activate Cancelled Reservation, Active No Show Booking, Active No Show Reservation

How to Access:
Please follow below steps to reactive reservation

No Show Reservation
Screenshot 1:

Screenshot 2:

Cancelled Reservation
Screenshot 1:

Screenshot 2:

Voided Reservation
Screenshot 1:

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How to add complimentary room in eZee Frontdesk 7.0?

What is Complimentary room?
Complimentary room mean you don’t have to pay rooms rent and give to guest free of cost their services.

Location:
eZee Front Desk >> Front Office >>  Walk-in / Reservation / New Booking

User Privilege:
General Settings >> Allow to Give Complementary Rates

How to access:
Please refer below screenshots for more details:

Screenshot 1: Walk-in

Screenshot 2: 
Reservation / Booking


Screenshot 3:

Screenshot 4:

Video:

 

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How to enable email notification (like Reservation voucher) in eZee Frontdesk 7.0?

What is Email Notification?
Email Notifications alert for guest on user operations like Check in/Reservation/Checkout 

Location:
eZee FrontDesk Configuration >> Advance Settings >> Notification >> Email 


Prerequisite:
eZee FrontDesk Configuration >> Advance Settings  >> Miscellaneous >> Letter Template

Note: Guest will get email voucher on email that added in General information 

How to Access: Make sure, you have email account configured correctly  in order to send an email ( Link: https://help.ezeetechnosys.com/how-to-configure-gmail-email-configuration-in-ezee-frontdesk-7-0/ )
Note:
1. You need email notification license to activate notification
2. When you take any reservation, it is compulsory to add email address for email notification
3. Test email should be gone successfully

Screenshot 1: Create email template (You can add your email voucher email template)

Screenshot 2: Add Email account user ID & Password ( For Guest Reservation voucher active below Reservation Mail Settings)
If you find out reservation mail settings grayed out, turn notification off and check


Screenshot 3: 
Map that email template
Note: Hotel users will get this email notification, check on attachment to get folio


Screenshot 4: You must have to set export path from FDC >> Advance Settings >> General >> Export Path

Related Link: How to configure Gmail email configuration in eZee Frontdesk 7.0?

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How to import third party future Reservation/Booking in eZee Frontdesk 7.0?

Kindly open link in browser and download below tools:
https://ezeenextgen.s3-us-west-2.amazonaws.com/download/eZeeFrontDeskTools/eZeeRes_Import.zip

You need to fill booking structure which has .CSV format to import future reservation / bookings.

We must need below to import file:

  • First Name
  • Last Name
  • Room
  • Room Type
  • Arrival
  • Departure
  • Room Revenue for stay
  • Total Revenue for stay

Following points needs be considered while importing reservation.

  • Date format should be DD-MM-YYYY
  • Booking should not be duplicated

After filling Booking structure  Please refer screenshot for detail instruction.

Screenshot 1:

Screenshot 2:
Run the attached reservation importing tool in eZee Folder


Screenshot 3:

Screenshot 4:
Screenshot 5:

Screenshot 6:

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How to add a new Reservation in eZee Frontdesk?

Below is video for  performing a new Reservation in eZee Frontdesk:

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How to take walk-in / Reservation in a room in eZee Absolute?

The term Reservations lead to reserving a particular type of room for a particular guest for a given period of time whereas A ‘walk-in’ is a guest who walks in through the door seeking accommodation for the night without having made a reservation. 

How to access: In order to Walk-In / New Reservation in the system refer to the below videos and steps.

Location: eZee Absolute front  >> Front Office >>  Walk In / New Reservation >> Enter the Booking details  >> Reserve / Check In.

User Privileges:  eZee Absolute Configuration >>  User >>  Edit User  >>  Privileges >> Reservation  >> Add Reservation.

Path: eZee Absolute Frontoffice >> Walk-In / Reservation.

Screenshot 1: Front Office >> Front Office / New Reservation >> Quick Walkin/Reservation >> Fill detail like arrival/departure date, guest detail, room type, rate plan in Quick window and click on confirm button to add that reservation or walk-in guest in the system.

 

Screenshot 2: Click on the More Optin button as shown above screenshot to fill more guest detail and options as below screenshot and click on the Reserve button.

Note: When the arrival date is the same as your system working date then only you can view the Check-in button and for future arrival date selection you can view the Reserve button.