Tag Archives: Receipt

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How to settle a receipt/bill with multiple payment modes in eO Rapidserve?

Step 1: First you need to click on the order summary by clicking on three lines in the corner and see the running orders click on the order which you want to settle.

Step 2: Click on the first payment type in which you want to do the quarter of settlement click on the payment subtype then enter the amount by clicking on the C button to erase the amount and enter how much you want to add in the system with first payment type and then save the process.

 

Step 3: again select the payment type which you want to settle the remaining balance of the guest and as per the guest request you may settle the balance and save so it will settle the whole order with multiple payments.

 

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How to settle a receipt/bill with multiple payment modes(split payment) in eZee Optimus?

This method allows the customer to split the payment between different credit cards or payment methods like cash, check, credit, gift card, etc. Sometimes, customers ask to split the total of the order into several partial payments.

Example: The total value of the bill is $100. The customer would like to pay $50 in Cash and $50 via debit/credit card.

Video:-

Step 1: Select the first payment mode. Enter the Amount received from the guest and Click on —-> to add the payment.
Step 2: Select the second payment mode. Enter the Amount and click on —-> to add the payment.

Step 3: Select another settlement mode. Enter the amount and click on —> to add the payment.

Optimus 2.0 Desktop Application

Video:

Step 1: Select the first payment mode. Enter the Amount received from the guest and Click on —-> to add the payment.

Step 2: Select the second payment mode. Enter the Amount and click on —-> to add the payment.

Step 3: Select another settlement mode. Enter the amount and click on —> to add the payment.

 

 

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How to reprint a receipt/bill in eZee Optimus?

Sometimes a POS bill might fail to print properly which could be the result of printer issues like ink failure, paper got stuck to the printer etc.

Follow the below steps to reprint a receipt.

Video:-

Step 1: Go to Order Summary>> Select the Order >> Click on Print to print the receipt.

Step 2: Reprint  receipt/bill of past dates.

  • Go to Order Summary >> Select the Date  >> Select the Receipt >> Click on Print.

             Optimus 2.0 Desktop Application.

Video:-

 

Step 1: Go to Order Summary.

Step 2Select the Order >> Click on Print to print the receipt.

 

Reprint  receipt/bill of past dates.

Step 1: Go to Order Summary >> Select the Date >> Go to Completed Orders.

Step 2: Select the Receipt >> Click on Print.

 

Optimus 2.0:

 

 

 

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How to settle a receipt(bill) in eO Rapidserve?

Step 1: First you need to click on the order summary and see the running orders click on the order

Step 2: Receipt gets generated only when the order is settled, click on quick pay option or settled button to generate the receipt for the orders

Step 3: Enter the amount in money tendered paid by the guest, click on save button and receipt will be generated for the order which is settled.

 

 

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How to split the receipt/bill in eO Rapidserve?

Step 1: You can split the order when the order is running, click on order from the order summary as follows:

 

Step 2: By clicking on Basket icon you may open the options and click on split order option refer from the screenshots below, for take away you can split by category or equally.

Step 3: Click on dine-in by click on three lines in the corner and click on running tables as follows.

 

 

Step 4: Once you clicked on any of the above options it will split the order according to split equally option will ask you to split the order between receipt 2 to 5 so once you enter it will split and other option will automatically split the orders according to and split orders can be seen in order summary screen.

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How to apply open discount on Receipts in eZee Burrp?

What is Open Item?
When the discount value is set at the time of applying a discount, in those case we need to create a discount type with an Open discount.

Location:
eZee Burrp BackOffice >> Outlet >> Masters >> Discount Type.

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Select User >> Priviledge >> Food & Beverages >> Receipt Operations >> Change rates/discount/tax, Add Cah discount on Item/Receipt.

Screenshot 1: Add the discount name, select Apply on receipt, check-mark on Open Discount, add discount amount/percent and Save. Restart eZee Burrp after configuring the discount.

Screenshot 2: To apply the receipt discount before applying tax.
Go to: eZee Burrp BackOffice >> Configuration >> Cost Center >> Outlet Operation >> Miscellaneous >> Select Discount Type: receipt discount before applying tax >> Save

Screenshot 3: Open eZee Burrp >> Receipt >> Click on discount icon(highlighted with number 1) >> Select Discount on Receipt >> Apply >> Add amount >> Finish.

Screenshot 4: To check the applied discount select Bill Detail(highlighted with 1).

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Message: Selected KOT is already in use in eZee Burrp 7.0?

Why you get ‘Selected KOT is already in use’, message on voiding KOT?
You have created a receipt of this KOT. So if the receipt generated of that particular KOT is not voided and before voiding the receipt you are voiding the KOT then you will get the above-mentioned message.

Location:
eZee Burrp >> Transaction >> KOT 

Screenshot 1: Getting Alert message ‘Selected KOT is already in use’.

Screenshot 2: To void the receipt we need to search the receipt number for the particular KOT.
Go to: eZee Burrp BackOffice >> Report view >> Transaction Report >> Receipt VS KOT >> enter the KOT number >> Fetch the report >> In the report you will get the receipt number for the particular KOT number.

Screenshot 3: Go to: eZee Burrp >> Transaction >> Receipt

Screenshot 4: Void the receipt of that particular KOT.

Screenshot 4: After voiding the receipt you will be able to void KOT successfully.

Screenshot 6: The KOT will be generated for voided items

Screenshot 7: Void Receipt Report

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How to Void Receipt in eZee Burrp 7.0?

Location:
eZee Burrp >> Transaction >> Receipt

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Food & Beverages >> Receipt Operations >> Void Receipt items, Void Receipt for Audited dates, Void Receipt for Open dates
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration

How to Access?
Please follow the below steps.

Screenshot 1: Create Void Reason: 
Go to: eZee Burrp BackOffice >> Configuration >> Masters >> Void Reason >> New >> Category: Outlet transaction >> Add void reason >> Save

Screenshot 2: Void Receipt with the help of configured reasons.

Screenshot 3: To add void reason manually(via keyboard)
Add this privilege to get the keyborad selection icon: eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration
Note: Restart eZee Burrp after updating the privilege.

Screenshot 4: Void Receipt Report

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How to hold receipt and fire receipt in eZee Burrp 7.0?

Hold item and Fire item are basically the communication between the restaurant and the kitchen. Suppose the guest orders 3 items(soup, meat, and dessert). Now the guest requests to serve soup first, followed by meat and dessert.

Hold Item: Hold operation is used to hold a particular item by not displaying these items in KOT. Thus the kitchen staff will not prepare these items as this is not mentioned in the KOT sent by the restaurant.  In this case, it will hold meat and dessert.
Fire Item: Fire operation is used to unhold the items, which means using this operation the item is to be served to the guest, by first generating its KOT with the help of which the Kitchen staff will prepare the item. In this case, it will fire meat first and then dessert.

User Privilege:
Food & Beverages >> KOT Operations >>  ability to hold KOT/ ability to fire KOT/ Clear hold KOT-Receipt.

Screenshot 1: On the receipt screen:- Click on the icon highlighted as ‘2’ >> Hold Order.

Screenshot 2: You will get the hold icon on the table whose order is on hold.

Screenshot 3: To unhold(fire) the receipt:- Click on hold receipt >> Select the hold order >> Ok

Screenshot 4: The receipt screens will display >> click on Print & Finish 

 

 

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How to export the folio/receipt/voucher in xls or any other format in eZee Frontdesk 7.0?

Location:
eZee Front Desk Configuration >> Advance Setting >> Printing >> Duplicate copy settings

How to access:
Please find the below steps for exporting the folio/receipt/voucher in xls or any other format.

Screenshot 1: Uncheck all the options under duplicate copy settings.

Screenshot 2:  If the duplicate copy settings are checked mark you will not able to see the export icon on folio preview.

Screenshot 3: Then you will get the export icon on the top right corner while previewing the folio and then you can export it by selecting the path and save it as per the required files format.

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How to reset bill/receipt number and prefix in eZee Frontdesk 7.0?

What is reset  Invoice Number?
We want to reset our invoice numbering with 001 as per new financial year

Example: 31st March is my last day of the last financial year and 1st April is the new financial year.
31st  March Invoice No. – INV1230
1st April Invoice No. – INV001

Location:
eZee FrontDesk Configuration >> Advance Settings >> General >> Document Settings >> Advance Prefix Settings

How to access:
Please refer below screenshots to reset Bill / Invoice number and prefix

Note: Kindly perform these settings on the server machine, and restart the eZee software after saving the configuration.

Screenshot 1:
1. Type of Number – Auto ( Automatically Invoice number will come) / Manual ( You have to manually add number on invoice)
Set advance prefix settings as per your requirement
2. Advance prefix settings – None (Always number sequence will continue) , Yearly (Number will reset on yearly basis) , Monthly ( Set number will start on 1st date in every month) , Daily ( Everyday your number start with set invoice setting)
3. Prefix – Text that you want before bill number
4. Start# – Your bill start number

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How to add kitchen wastage in receipt in eZee Burrp 7.0?

Location:
eZee Burrp >> Transaction >> Receipt >> All Receipt >> Select Receipt >> Void >> Wastage

Pre-requisite:
eZee Burrp >> Dine -in >> KOT >> Make Receipt

How to Access:
Please follow the below steps to check error

Screenshot 1:
Go to Transaction >> Receipt

Screenshot 2:
Recall your receipt and void it

Screenshot 3:

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How to set receipt printer in eZee POS Backoffice 7.0?

There are 3 different receipt printing settings available
1) Guest check
2) Receipt
3) Fiscal Receipt

Prerequisite:
eZee Burrp Back Ofice >> Tools >> Printer Template >> Windows or line printer >>Set  receipt template

1) Guest check: Guest check is one type of unsettled receipt which needs to be confirmed and signed by the guest visited the restaurant. The guest check includes the menu items, quantity,and the amount which the guest has ordered. Please find the below steps for the setting template for the same.

Note: Guest check can be printed as non fiscal. Also if the non fiscal is not avaible is the devise user can print the guest check on an normal printer.

Screenshot 1:  By using Order Type

Screenshot 2:  By using Burrp setting

2) Receipt:  Once receipt gets settled System will print Template set on Receipt printer.

Screenshot 1 By using order type

Screenshot 2: By using Burrp setting

 

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How to merge split receipt in eZee Burrp 7.0?

Location:
eZee Burrp >> Order Type >> Dine in >> KOT >> Make Receipt >> Print & Finish >> Merge Receipt

Prerequisite:
eZee Burrp Backoffice  >> Configuration >> User Configuration >> User Operation >> Privilege >> Receipt Operation >> Ability to merge receipt

How to access:
Please follow below steps to merge receipts. Here, you have to make merge multiple receipts

Screenshot 1:

Screenshot 2:

Screenshot 3: