Tag Archives: Printer

Print Form

What to do if the printer is not printing?

Steps to check:

Step-1: Check that you have selected the correct terminal while login

Step-2: Check that pop-ups and redirects is “Allow”

Step-3: Clear cache and cookies once and try again

Step-4: Check that EOP Service is working in-tray

Step-5: Check that the printer is not paused

If the printer is paused then unpause it from below step:

Check if Test print is printing from printer properties

If the printer test print is not printing then check with the printer provider.

Step-6: Check that the IP is correct in the terminal for Network Printer

Computer IP from command prompt for USB Printer/Tablet Print

Step-7: Check that firewall is turned off on the computer as well as Antivirus. If still not getting the print, try uninstalling the antivirus and check

Step-8: For USB Printer/Tablet Printing

If the IP is correct and still not getting printed then check once with the network and internet settings in the control panel

Follow this path to perform the steps:
Network and sharing center >> Click on connections type >> Properties >> Double click on internet protocol version 4 (TCP/IPv4)

If (Use the following IP address) is defined then select (Obtain and IP address automatically) and save it.

Then go to the command prompt type (ipconfig) and press enter note the latest Ipv4 Address IP and Enter it in the terminal.

Step-9: End Task the EOP service and Run as Administrator again

Related Topic:-

1.How to setup KOT and BOT printer in eZee Optimus?

2.Printers Setup in Desktop Application (Using Native Printing)

3.Is it possible to print Kot/Bills from MAC in eZee Optimus?

Print Form

How to reprint a receipt/bill in eO Rapidserve?

Sometimes a POS bill might fail to print properly which could be the result of printer issues like ink failure, the paper got stuck to the printer, etc.

Follow the below steps to reprint a receipt.

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support

Related Topic:-

1.How to change the quantity of an item after the order is placed in eO Rapidserve?

2.How to settle a receipt/bill with multiple payment modes in eO Rapidserve?

Print Form

How to set receipt printer in eZee POS Backoffice 7.0?

There are 3 different receipt printing settings available
1) Guest check
2) Receipt
3) Fiscal Receipt

eZee Burrp Back Ofice >> Tools >> Printer Template >> Windows or line printer >>Set  receipt template

1) Guest check: Guest check is one type of unsettled receipt which needs to be confirmed and signed by the guest visited the restaurant. The guest check includes the menu items, quantity,and the amount which the guest has ordered. Please find the below steps for the setting template for the same.

Note: Guest check can be printed as non fiscal. Also if the non fiscal is not avaible is the devise user can print the guest check on an normal printer.

Screenshot 1:  By using Order Type

Screenshot 2:  By using Burrp setting

2) Receipt:  Once receipt gets settled System will print Template set on Receipt printer.

Screenshot 1 By using order type

Screenshot 2: By using Burrp setting


Print Form

How to add printer in eZee frontdesk 7.0?

eZee frontdesk >> Click on right top 3 bullet points >> General settings >> Printer settings >> Set Printers

How to Access:
Please follow below steps to set printer

Note: If test print is not coming when click on Print Test Page, Please check with your IT engineer or Check weather Printer attached properly or not

Screenshot 1:
Click on Windows Start >> Go to Device and Printer >> Right Click on Printer >> Set default printer >>  Right Click on Printer >> Printer Properties >> Print Test Page


Screenshot 2:

Screenshot 3:
Settings >> Set Printer >> Save