Tag Archives: Payment

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How to add surcharge for any payment type in eZee Optimus?

surcharge, also known as checkout fee or merchant service fee, is an extra fee charged by a merchant when receiving a payment by cheque, credit card, charge card or debit card but not cash.

eZee Optimus >> Switch to back >> Master >> Payment

eZee Frontdesk Configuration >> Configuration >> Extra Charge
How to Add extra charge in eZee Optimus?

How to access:
Please refer below screenshots to set surcharge

Screenshot 1: Add “surcharge” in the payment

Step 2: Settle process on order

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How to settle a receipt/bill with multiple payment modes in eO Rapidserve?

Step 1: First you need to click on the order summary by clicking on three lines in the corner and see the running orders click on the order which you want to settle.

Step 2: Click on the first payment type in which you want to do the quarter of settlement click on the payment subtype then enter the amount by clicking on the C button to erase the amount and enter how much you want to add in the system with first payment type and then save the process.


Step 3: again select the payment type which you want to settle the remaining balance of the guest and as per the guest request you may settle the balance and save so it will settle the whole order with multiple payments.


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How to change payment mode, if bill is settled with wrong settlement/payment mode in eO Rapidserve?

Step 1: First you need to click on the order summary and see the completed orders click on the order which is settled by mistake to see the details as follows

Step 2: You need to click on the dustbin icon to delete the wrong settlement payment type in order to settle the same again with the correct payment type, it will ask you to choose the reason to void the settlement, once you choose settlement will be voided.

Step 3: Click on the settle button as follows and select the correct payment method to settle the order again, select the payment method from the subcategory of payment type as follows.

Step 4: Final steps you can select the save button to save the settlement type and settle the order with the correct settlement type, and you can see both settlement type in red color voided settlement type and black with the correct payment type.

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How to add/edit payment or settlement mode in eZee Optimus?

Payment Modes: A POS transaction is the instance where a transaction is finalized or the instance where a customer tenders payment in exchange for goods and services. Any form of payment can be used such as cash, debit cards, credit cards, mobile payments,


eZee Optimus >> Switch to Back >> Master >> Payment

User Privilege:
eZee Optimus >> Switch to Back >> Settings >> User >> back office >> Payment
eZee Optimus >> Switch to Back >> Settings >> User >> front office >> Allow to Quick Pay

Screenshot 1: Add New/Edit >> Add payment type information 

Screenshot 2: There are 3 types of payment
1. Cash

2. Bank
3. Posting: This is use to do Room Posting

Active Surcharge: A surcharge, also known as checkout fee or merchant service fee, is an extra fee charged by a merchant when receiving payment by cheque, credit card, charge card or debit card but not cash.

Troubleshoot: When we use selected payment then we have to tick mark on new payment type to visibility in the list. Need to tick mark newly added payment type.

Related Topic:-


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How do I ask Ezee Absolute to show me only the guests who checked-in, and payment not yet received in June?

How to Access: In order to see guest checked in report please follow the below steps and video

Location: Login into eZee Absolute >> Reports >> Front Office Report >> Please refer to “Guest Checked In

User Privilege: eZee absolute configuration >> User >> Edit user >> Reports >> Front Office Report >> Guest Checked In

Screenshot 1:

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How to Add/Edit Settlement Type in eZee POS Back Office 7.0?

eZee POS Back Office >> Configuration >> Payments and Accounts >> Settlement Type

eZee Burrp BackOffice >> Configuration >> User Operation >> Edit >> Privilge >> Property Configuration >> User management >> System configuration >> Configure Settlement type.

Screenshot 1: Click on New/Edit >> Add/Edit Details >> Add payment type information >> Payment Option: Select payment option as per requirement.

Screenshot 2: Receipt number: Select the format in which the receipt number should be generated.

Screenshot 3: Surcharge: A surcharge, also known as checkout fee or merchant service fee, is an extra fee charged by a merchant when receiving payment by cheque, credit card, charge card or debit card but not cash.

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How to split folio (equally or manually) in eZee Frontdesk?

eZee Front Desk >> Edit transaction >> Folio Summary >> New

How to access:
In order to split folio, you must have two folios.

Screenshot 1: Add new folio to split folio

Screenshot 2: Make new folio with room share or other name

Screenshot 3: Now g to the rate information tab, click on letter “S” letter to split rent

Screenshot 4:
Here you can split folio – equally that option will automatically split charges equally and manually that option will allow to insert the charges manually

Related Question: How to merge/combine a split folio in eZee Frontdesk?

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How to settle bill receipt in eZee Burrp 7.0?

After generating receipt, Table shows some different icon (Dollar note), that indicates table is in receipt mode.

Receipt related option appears, after clicking on the table.

Click on “Settle Receipt” option, in order to take payment in the system, when Guest pays the bill amount.

Settlement Window appears with the bill detail and payment type.


Cash is the one of the 4 different payment method available in the system.

  • Cash :  When payment collection is instant, by hard cash, Credit Card, Visa or online Transfer.  More payment type can be created manually from the POS Back Office configuration.


Enter the amount, guest has paid  in the “Amount Paid” field.

Once selected your payment method and required option, click on “ADD” button given on the Bottom left corner to complete payment process.

*Note: When it is Cash payment and guest has given more payment then actual, software does show Change due window to notify Cashier, how much amount to be given back.  

For an example, Total bill amount is $470 but guest has paid $500.  When entered $500, system gives us Change Due window

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How to change default settlement type in eZee Burrp?

Please follow the below steps for changing default settlement type in eZee Burrp:

eZee Burrp >> Settings >> Peripheral  >>Client/Server.

Screenshot 1:

Screenshot 2: You can change the ” Default Payment Type ” as per your requirement