After the night audit, any booking which was No show and you want to active it, you can use this option, after you active No show booking, it will have new arrival the same as a current working date.
How to Access: In order to re-active No show reservations follow the below steps.
Location: Front Office >> Reservation List >> Search for No show Reservation >> Click on Reservation >> Active Booking.
1. Go to Front Office >> Reservation List Click on the search option to search that reservation, If no show reservation is of past date then you have to unmark Arrival box and search with Res Date make sure to select status as No show for the easy filter.
2. You can search for the reservation from the universal search option.
Once you find that reservation which you want to Re-activate no show by right-clicking on the reservation you will get an option to activate the booking.
Note: Re-active Booking will only make Reservation Active according to the working date. It cannot be active in the past date.
What is Day Close? Restaurant operations need to settle up at the end of day (or shift). This means making sure all reported revenue reports for the day match payments, credit, refunds, cash, etc and floating cash sums. Variances have to be noted. Settlement accounting or reports need to be generated and saved for historical review.
Location: Welcome Screen >> Single outlet Day Close or Multiple Outlet Day close
How to Access: In the eZee Optimus POS system, Day close can be performed in 2 ways (1) Single outlet wise and (2) Multiple Outlet day close at one time. Day close operation is optional and depends on the property if they would like to do the day close process.
(A) Single Outlet Day Close Process : Step 1: Tap on Single Outlet day close button to proceed with day close for the current outlet, a list will pop up which contains the Open Orders(If there is any). User need to take an action on the open order either settle or void.
Step 2: After taking action on open orders. Click on Next to proceed to the next step.
Step 3: Click on Finish to complete the day close process
(B) Multiple Outlet Day Close Process :
All the outlets will be listed down for day close process. There should not be any open or running order. If there is any open order then the system won’t allow the user to perform day close for that outlet. The user has to settle or void the open bill to continue the day close process.
Click on Finish to perform Day Close Process.
Optimus 2.0 Desktop Application
Step 1:Click on the Navigation tab >> Select Day Close option available under Manager sedction.
Step 2: Settle or Void open order by referring the below screenshot.
Step 3: Click on Next proceed with next step of Day close
Step 4: Click on Finish button to complete Day close process.
Night audit is the process of day close, Many Hotelier also called it Day Close process, it allows the user to change working date and post charges for the same date. This process contain pending action on Reservation, Check-out, settlement and posting charges, It is necessary to perform Night audit, because without this working date will not change and user can’t manage daily operation.
To perform Night audit below 6 steps, we need to take care of.
Create New day
How to access: In order to perform a night audit refer to the below video and steps.
User Privileges: eZee Absolute Configuration >> User >> Edit User >> Privileges >> Front Office >> Access to night audit.
Location: Login into eZee Absolute >> Front office >> Night Audit.
Step 1 :
Take action on pending reservation (where action may be Mark No-Show, Cancel Reservation, Void Reservation, Assign Room and Check-in)The first steps checks for any pending reservations for the day, which is currently showing as the working date on eZee Absolute. If there are any reservations at all, which needs your attention, they will be listed here with all the basic details and the ‘Action Column’ asking for the action to be taken on the pending reservations. You can void, cancel, mark as No show or do a check-in for the reservation listed.
Take the required action, save the changes and click NEXT to move ahead to the next step of Night Audit.We can also post No-Show Charge and Cancellation Charge
Step 2 :
This step is to release booking for which we have set release date for the bookings. You had define release date and percentage of advance for that booking, if you get that advance you can collect and post, if you did not get advance you can cancel that booking, else you can change release date. Select your action and clear release reservation then click on NEXT.
Step 3 :
Room Status – Have a glance on all of your rooms (In-House, Due, Block etc).
Here, action (check-out/amend stay) needs to be taken on the rooms that are supposed to check-out today.
This screen will list all the occupied rooms with the guest names along with the arrival and departure information, balance and the room status. The Action Column here on this screen has the options to either amend the stay or do a check out. The check-out can be performed on zero balance rooms directly from here. If the room balance is non-zero, you will have to go room, clear the outstanding balance and then check out the guest from the room.
Take the required action, save the changes and click NEXT to move ahead to the next step of Night Audit.
Step 4 :
If you have any Unsettle folios on this date, you can see list of Folios here, you need to settle it by click on $, ones all unsettle folios are settle, there will be no list there and then you can click on NEXT.
This screen will list all the occupied rooms with the guest names and the folio numbers along with the description and the amount of the night charge for the working date displayed. You can select the rooms, that you want the charges to post or simply do a select all and click on “Post” button to post the charges to the listed rooms. Once the required action has been taken, click on next to move to the final step of Night Audit.
Night Charge >> Select Post All >> Next
Step 6 :
The last step creates a new day by closing the day for which you were doing the Night Audit. After the Night Audit is completed, the data for the last working date will be freeze.
Create a New day >> Finish
Once you agree to this and click on Finish button, the Night Audit wizard closes and the working date on the Front Office
console of eZee Absolute changes to a new date.
Report: We can refer to the night audit report in which we can see all the details and charges for a day.