Hold item and Fire item are basically the communication between the restaurant and the kitchen. Suppose the guest orders 3 items(soup, meat, and dessert). Now the guest requests to serve soup first, followed by meat and dessert.

Hold Item: Hold operation is used to hold a particular item by not displaying these items in KOT. Thus the kitchen staff will not prepare these items as this is not mentioned in the KOT sent by the restaurant.  In this case, it will hold meat and dessert.
Fire Item: Fire operation is used to unhold the items, which means using this operation the item is to be served to the guest, by first generating its KOT with the help of which the Kitchen staff will prepare the item. In this case, it will fire meat first and then dessert.

User Privilege:
Food & Beverages >> KOT Operations >>  ability to hold Item/ fire item.

Screenshot 1: Select the item >> Click on the icon highlighted as ‘2’ >> Hold item >> Enter the time in minutes until which item should be on hold.
Repeat the same steps to hold ice cream.

Screenshot 2: Hold items will not be displayed on KOT, so the kitchen will get the information only to prepare the soup in this case.

Screenshot 3: There are 3 ways to Fire item:
1.  You can directly click on the item on hold icon.

2. Or else click on the table >> Fire item

3. Select the hold item >> Click on the icon highlighted as ‘2’ >> Fire item >> Print & Finish

Screenshot 4: Select the item >> Fire

Screenshot 5: After you fire the item it will generate the KOT and then the kitchen will start preparing the item. In the same way, you can fire the 3rd item(ice cream).