Tag Archives: KOT

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How to setup KOT and BOT printer in eZee Optimus?

KOT is a written document which is given to the kitchen in exchange of any dish or any item picked up from the kitchen. BOT is a written document similar to the KOT which is given to the bar in exchange of any beverages from the bar. … Establishes appropriate co-ordination between the kitchen & service personnel.

 

Step-1: Switch to Back.
(Path: Click on your user name >> Switch to Back)

Step-2: Go to settings >> Virtual Device >> Add Device.
Create a device as KOT and BOT.

Step-3: Go to Terminal >> Edit >> Add Device Mapping >> Add KOT and BOT Device.

Update the details by selecting KOT and BOT in a virtual device and define the printer then click on “Save”. In the Device name, mention the name of the printer.

Step-4: Go to Master >> Item >> Edit Item >> Mapp particular printer under “printing setting” for item >> Click on “Save” to update the setting

To update printing settings for multiple items in bulk please refer to below screenshot.
Video Tutorial:

Privilege Required to perform this Operation:

  1. Switch to back
  2. Terminal
  3. Items

Related Topic:-

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How to reprint a KOT(Kitchen Order Ticket) in eZee Optimus?

Once the order is placed (finished)and if the server needs to print a copy of KOT(Kitchen Order Ticket) again, then the user has to re-print a KOT(Kitchen Order Ticket) for that order.

Perform the below steps to re-print a KOT(Kitchen Order Ticket).

Video:-

Step 1: Go to Order Summary >> Select the Order >> Click on Reprint KOT.

Step 2: Select the Item which needs to be reprinted and Click on Print.

 

           Optimus 2.0 Desktop Application.

Video:-

Step 1: Go to Order Summary >> Select the Order >> Click on Reprint KOT.

Step 2Select the Item which needs to be reprinted and Click on Print.

  • User Privilege:-
    To reprint the KOT, user should have the right for ” Reprint KOT “. Refer to the below screenshot
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Message: Sorry, You cannot settle receipt for Unauthorized KOT in eZee burrp

Problem:

How to Access:
Kindly untick mark below option to solve this error.

Note: You can check this setting with all the terminals

If you are still getting error then run below tool on the machine and check
1. Close the software
2. Download Tool – 
https://ezeenextgen.s3-us-west-2.amazonaws.com/download/eZeePOSTool/Datadoctor_Authorized_KOT.exe

3. Run as run as administrator
4. Now open software and check

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Message: Selected KOT is already in use in eZee Burrp 7.0?

Why you get ‘Selected KOT is already in use’, message on voiding KOT?
You have created a receipt of this KOT. So if the receipt generated of that particular KOT is not voided and before voiding the receipt you are voiding the KOT then you will get the above-mentioned message.

Location:
eZee Burrp >> Transaction >> KOT 

Screenshot 1: Getting Alert message ‘Selected KOT is already in use’.

Screenshot 2: To void the receipt we need to search the receipt number for the particular KOT.
Go to: eZee Burrp BackOffice >> Report view >> Transaction Report >> Receipt VS KOT >> enter the KOT number >> Fetch the report >> In the report you will get the receipt number for the particular KOT number.

Screenshot 3: Go to: eZee Burrp >> Transaction >> Receipt

Screenshot 4: Void the receipt of that particular KOT.

Screenshot 4: After voiding the receipt you will be able to void KOT successfully.

Screenshot 6: The KOT will be generated for voided items

Screenshot 7: Void Receipt Report

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How to Void KOT in eZee Burrp 7.0?

Location:
eZee Burrp >> Transaction >> KOT 

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Food & Beverages >> KOT Operations >> Void KOT operations, Void KOT for Audited dates, Void KOT for Open dates
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration

How to Access?
Please follow the below steps.

Screenshot 1: Create Void Reason: 
Go to: eZee Burrp BackOffice >> Configuration >> Masters >> Void Reason >> New >> Category: Outlet transaction >> Add void reason >> Save

Screenshot 2: Void KOT with the help of configured reasons.

Screenshot 3: To add void reason manually(via keyboard)
Add this privilege to get the keyborad selection icon: eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration
Note: Restart eZee Burrp after updating the privilege.

Screenshot 4: Void KOT Report

 

 

 

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How to hold item and fire item in eZee Burrp 7.0?

Hold item and Fire item are basically the communication between the restaurant and the kitchen. Suppose the guest orders 3 items(soup, meat, and dessert). Now the guest requests to serve soup first, followed by meat and dessert.

Hold Item: Hold operation is used to hold a particular item by not displaying these items in KOT. Thus the kitchen staff will not prepare these items as this is not mentioned in the KOT sent by the restaurant.  In this case, it will hold meat and dessert.
Fire Item: Fire operation is used to unhold the items, which means using this operation the item is to be served to the guest, by first generating its KOT with the help of which the Kitchen staff will prepare the item. In this case, it will fire meat first and then dessert.

User Privilege:
Food & Beverages >> KOT Operations >>  ability to hold Item/ fire item.

Screenshot 1: Select the item >> Click on the icon highlighted as ‘2’ >> Hold item >> Enter the time in minutes until which item should be on hold.
Repeat the same steps to hold ice cream.


Screenshot 2
: Hold items will not be displayed on KOT, so the kitchen will get the information only to prepare the soup in this case.


Screenshot 3: There are 3 ways to Fire item:
1.  You can directly click on the item on hold icon.

2. Or else click on the table >> Fire item

3. Select the hold item >> Click on the icon highlighted as ‘2’ >> Fire item >> Print & Finish

Screenshot 4: Select the item >> Fire

Screenshot 5: After you fire the item it will generate the KOT and then the kitchen will start preparing the item. In the same way, you can fire the 3rd item(ice cream).

 

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How to change fonts in KOT/Receipt for the Windows template in eZee Burrp BackOffice 7.0?

Location: 
eZee Burrp BackOffice >> Tools >> Printing Template >> Windows Printer

How to access?
Kindly follow the below steps

Screenshot 1(Receipt): Select the field on which you want to change the font >> Click on Button (7) >> Select font style >> OK >> Save

Screenshot 2 (KOT) : Select the field on which you want to change the font >> Click on Button (7) >> Select font style >> OK >> Save

Screenshot 2:  Before updating the settings

Receipt:

KOT:

Screenshot 3:  After updating the settings.

Receipt:

KOT:

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How to add the recipe of menu items and print it in KOT in eZee POS 7.0?

Location:
eZee Burrp BackOffice >> Outlet >> Item configuration >>  Recipe >> New

How to access:
Kindly follow the below steps.

Screenshot 1: Add the recipe & ingredients and save.

Screenshot 2: Add recipe in the menu item and save. 

Screenshot 3: Restart eZee Burrp: eZee Burrp >> Order Type >> Select the recipe mode >> select the menu item 

Screenshot 4: Select the separate template and check mark on Print recipe. After that, you will get 3 sections on left side namely recipe header, recipe details, recipe footer. Right click on each section and add the fields as per your requirement to show in KOT.

Screenshot 5: Restart Zee Burrp: eZee Burrp >> Order type >> Punch order >> Print & Finish

Screenshot 6: Print preview of KOT

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How to set KOT printer in eZee POS Backoffice 7.0?

There are 2 different KOT printing settings available:

1) Separate KOT  – Multiple Printers

How to set Separate KOT (Multiple) printer in eZee Burrp?

2) Checkers KOT – Single Printer

Prerequisite:
eZee POS Back Office >> Tools >> Printer Template >> Windows or line printer >> Set  KOT template

What is checkers KOT?
 All Items prints from single KOT printer, the user can customize from Template Setting. 

Screenshot 1: By using Order Type

Screenshot 2: By using Burrp setting

Note: All the settings will be applied after restarting the software.

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How to add Preparation remark for meal in eZee Burrp 7.0 ?

What is Preparation remark?
It is kitchen chef’s remarks on KOT to prepare food.  This is KOT Remark.

Location:
eZee Burrp Back >> Dine In >> Punch KOT >> Add preparation remark 

Pre requisite:
eZee Burrp Back Office >> Configuration >> Masters >> Preparation Remark >> New.

How to access:
Create a new Preparation remark and then save it.

Screenshot 1:

Screenshot 2:

Screenshot 3:

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How to enable auto page cutting for (KOT & Receipt) in eZee Burrp 7.0?

“Auto page cutting” option used to auto cut print in Burrp.

For WEP Printer point to check:
1. Which company printer are you using (eg. Epson, star, WEP)

2. Check the printer settings ( Printer preferences >> Layout ) you will be able to see the drop-down where you have to select the “cut” option and save it.
3. If you are using the STAR printer then check the settings in Burrp ( Setting >> peripherals >> Misc. setting >> check mark “Is star printer”)
Note: When there is a Star printer then only we need to check mark that option from Misc. Setting. 

Location:
eZee Burrp >> Settings >> Peripheral >> KOT Printer Settings

How to access:
Follow below steps to set auto page cutting settings

Screenshot 1: Go to Settings

Screenshot 2: then go to Peripheral

Screenshot 3: Receipt Printer Template
Note: This is for line printer only, For windows template it is hard coded as enabled

Screenshot 4:
KOT Printer Template

Screenshot 5:
Star Printer Setting
If you have selected the “cut” from Drop down and still the option “Is star printer” is checked mark then it will not Cut KOT even if KOT auto page cutting option check marked.

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How to Change Unit of Menu Item in POS Burrp 7.0 ?

System generates KOT when we punch an order from Dine IN, and KOT icon appears on table.

More KOT related operations appears when click on Table again (Icon (Notepad + Pen) indicates Table is in KOT mode.) such as modification in the order, reprint KOT, to transfer Order to another table, see the receipt preview.

 

Edit KOT : is used when want to change in the order, such as Item, qty, etc.

Order punching window gets open when click on edit to perform modification.

Order punching window does have couple options for the modification.

Change Unit :  Changing Unit of the selected item

Item which gets sell in one than 1 unit can be changed from the option.

For an example, item Absolute Vodka gets sell in 30 ML and 60 ML, either unit can be selected using the option.

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How to Make Receipt From KOT in Dine in eZee POS Burrp 7.0 ?

System generates KOT when we punch an order from Dine IN, and KOT icon appears on table.

More KOT related operations appears when click on Table again (Icon (Notepad + Pen) indicates Table is in KOT mode.) such as modification in the order, reprint KOT, to transfer Order to another table, see the receipt preview.

 

Guest Check (Receipt):  Click on “Make Receipt”, in order to generate a Guest Check upon guest request.

Order Punching window appears next to finalize the changes, such as applying discount, Loyalty Card, or Modification in item name, rate or Tax.

Please note that, It is the same window (order punching window) for KOT and receipt with couple of changes.

When punching an order & generating KOT, window does show NEW KOT caption. Also KOT does not have discount option available.

And when generating receipt from the KOT appears the same window with New Receipt caption and couple of more buttons such discount, Bill detail option.

User can perform different operation on the receipt such as Discount, Modification in Rate, Item name or Tax.

After done with all the changes, Click on “Print & Finish” button when ready to take print out of Guest Check.

 

Sample of Guest Check (Receipt)

 

 

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How to Punch an order in Dine In in eZee POS Burrp 7.0?

Click on Dine in option to see the list of tables, configured in the database.

Dine In Rooms (For an example, AC or Non-AC, Garden, Terrace) with configured tables appears on the next window.

Punch a new Order particular Tab:  

Click on particular table to enter order information and items available in the system.

Order information page will appear to select Waiter (Server) name, enter guest information, No. Of Pax, Remark, and Identity Proof.  This fields are not mandatory and can skip to order punching window directly.

Order punching window appears after finishing with Order information page, where list of items appear and can be selected with required order QTY.

Click on “Print & Finish” or “Finish” Button to generate KOT (Kitchen Order Ticket) to notify your kitchen staff (Chef) to prepare food for Table.

(Sample of KOT)