Tag Archives: Guest Portal

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How to use Guest Portal in eZee Absolute?

To use Guest Portal Service, please refer following steps with screenshots;

Step 1: Activate Guest Portal 

Path: Go to eZee Absolute Configuration >> Settings >> Others >> Guest Portal Settings >> then activate the Guest Portal and set the visibility settles, general settings, and Property Map as per your preference. (Refer below screenshot)

Step 2: Configure the Email template that will be sent to guest along with the Guest Portal link.

Path: Login to eZee Absolute Configuration >> Go To Master Tab>>>>Email Marketing & Scheduling >> Click on NEW template and then configure the template as per your requirement(Refer below screenshot for your reference)

ScreenShot 1:

Screenshot 2

ScreenShot 3

Now, you are done with the configuration.

Further, while you will take a reservation an email will be sent to guest along the guest portal link. The guest needs to click on the link and an web application will open on his/her smart device.

Moreover, Lets see How the Guest Portal will look like when the guest will open. (Refer below screenshot to have a first look on guest portal at guest’s end.)

As shown in above screenshot, guest portal hold features like Confirm your Check-In, Need Transport, Manage Profile, Modify Booking, Cancel booking, Check You Bill and lot more.

Guest will click on appropriate option/button and perform operation accordingly.

Once the operation/request is performed by guest, Frontoffice Manager/Executive will receive a notificatoin on eZee Absolute Frontoffice. (Refer below screenshot to have a look at it)

ScreenShot 1

Screenshot: 2

Screenshot 3:

Here, the hotelier can APPROVE or REJECT the request received from guest.

This is all we have in Guest Portal Feature.

Related Question:

  1. Where can I find Guest Portal Settings in eZee Absolute?
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Where can I find Guest Portal Settings in eZee Absolute?

You can enable the guest portal from:

eZee Absolute Configuration >> Settings >> Others >> Guest Portal settings.

When the guest makes the booking, an email or SMS can be sent to guest along with the booking confirmation voucher, that will include a link for Guest Portal (a web application) along with the login credentials.

By using Guest Portal, the guest can access the features for which privilege has been given by you.

Below are featured, which guest can ask to make changes or request for services.