Tag Archives: Group booking

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How to add complimentary room in eZee Frontdesk 7.0?

What is Complimentary room?
Complimentary room mean you don’t have to pay rooms rent and give to guest free of cost their services.

Location:
eZee Front Desk >> Front Office >>  Walk-in / Reservation / New Booking

User Privilege:
General Settings >> Allow to Give Complementary Rates

How to access:
Please refer below screenshots for more details:

Screenshot 1: Walk-in

Screenshot 2: Reservation / Booking

Screenshot 3:

Screenshot 4:

Video:

 

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What is Group Booking (book multiple rooms) in eZee Frontdesk 7.0?

What is Group Booking?
Group Booking is  booking more than one room for a group of people at a time. Unconfirmed booking does not affect inventory. This allows overbooking then your actual  room inventory.

Location:
eZee Front Desk >> Front Office >>  New Booking

User Privilege:
Reservation/Booking >> Add Booking

How to access:
Select new booking and fill the requirement. Once you complete step by step booking process, it generates booking number. You can assign rooms to this booking transaction when required. Please refer below screenshots for more details:

Screenshot 1:

Screenshot 2:

Screenshot 3:

Screenshot 4:
Here you can add number of room to book for group

Screenshot 5:


Video:

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-1: Conversion from string to type Boolean is not valid. [MergeCode-MailMerge]

Problem:
-1: Conversion from string to type Boolean is not valid. [MergeCode-MailMerge] while sending group voucher via email in Group booking so perform below steps.

1) Close eZee on all machine except server machine.

2) Take DB back up from Server machine and close eZee on server machine

3) Keep tool Datadoctor_20171207 in application folder(C:\Program Files (x86)\eZee\eZee FrontDesk NextGen) which is attached below.

4) Start eZee Front Desk and check again.

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Is it possible to edit / change guest profile in group booking for one room in Ezee Absolute?

Yes, It is possible to edit/change one guest name for group bookings.

How to Access: In order to edit/change the guest profile in a group booking for one room please follow the below steps and video.

Location: eZee absolute PMS  >> Group >>  Group Reservation

User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Front Office >> Change Guest Profile.

Screenshot 1 : eZee absolute PMS >> Group >> Group reservation  

Screenshot 2: Select the edit group from group reservation. 

Screenshot 3 : Room Information tab >> Select Add Guest Profile as per provided below screenshot.

Screenshot 4 : Add Guest detail and click on Save Button.Screenshot 5 : As soon as you click on the Save button that Folio Guest’s name is changed with a new one refer below screenshot.

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How to add payment for group booking from Group Reservation in Ezee Absolute? ( Adjust the receipt amount equally on all the rooms in the group? )

How to Access: In order to perform group payment operation please follow the below steps and video.

Location: eZee absolute PMS stay view >> Click on group >> Select group type >> Edit group >> Folio tab >> Select payment type >> Add >> Now you will get an option to choose “By Balance, Proportional and Manual.

Options available to settle the amount:

  1. By Balance: If you want to settle the amount as per the balance of a particular room in the group.
  2. Proportional: If you want the amount to be settled equally in all the rooms in the group.
  3. Manual: If you want to settle the amount manually on all the rooms in the group, use this option.
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Is it possible to offer different rates in eZee Absolute for each individual bookings in group reservation?

When we are adding group reservations at that time as per room availability or guest required different categories rooms for group reservations which apply different charges.

How to Access: In order to give the different rates for each room in group reservation please follow the below steps and video.

Location: eZee absolute PMS stay view >> Front Office tab >> Walk in / New Reservation tab.

User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Reservation  >> Add reservation.

Screenshot: 1 

Screenshot : 2

Note: Once you make any changes regarding this rate mode in the below common Highlighted section then in order to reflect that same for other transactions you must use “COPY” it and then check or else refer below both screenshots for reference.