Tag Archives: frontdesk

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How to import language pack in eZee Front Desk 7.0?

Location:
eZee FrontDesk Configuration >> Miscellaneous >> Import Language 

How to access:
Kindly refer below steps.

Screenshot 1: Insert the language pack file >> Select Custom 1 >> Import

Screenshot 2: Restart eZee FrontDesk

 

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How to add complimentary room in eZee Frontdesk 7.0?

What is Complimentary room?
Complimentary room mean you don’t have to pay rooms rent and give to guest free of cost their services.

Location:
eZee Front Desk >> Front Office >>  Walk-in / Reservation / New Booking

User Privilege:
General Settings >> Allow to Give Complementary Rates

How to access:
Please refer below screenshots for more details:

Screenshot 1: Walk-in

Screenshot 2: Reservation / Booking

Screenshot 3:

Screenshot 4:

Video:

 

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How to Merge Guest Profile in eZee Frontdesk 7.0?

What is Merge Guest Profile?
By mistake if you have created two or more guest profiles for same contact, so here you can merge profile and make it one. Guest history also merged with this action.

Location:
 eZee Frontdesk >>   Front Office >> Guest Database >> Options >> Merge Profile 

How to Access:
Please follow below steps to merge profiles

Screenshot 1:

Screenshot 2:
Make master profile to keep contact.
Note: This process is not reversible. You can confirm and click on Yes/No.

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How to add invoice remarks in eZee Frontdesk 7.0?

Problem:

How to Access:
Please follow below steps to add remarks

Location:
eZee Frontdesk >> Open Room >> Folio Summary >> Edit >> Remarks

Pre-requisite:

 

How to Access:
Please follow below steps to add remarks here

Screenshot 1:
Screenshot 2:

Screenshot 3:

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How to undo check out or a hotelier accidentally checked-out, is it possible to reverse/undo check-out in eZee Frontdesk?

Location:
eZee Front desk >> Front Office >> Guest Ledger >> Looking For – Checked out >> Search 

User Privilege:
eZee Front Desk configuration >> Configuration >> User >> Edit >> Operational Privilege >> allow to do undo check-out >> Save

How to Access:
Must follow below clause,
1. Undo check-out should have been done on same day. Not allowed after night audit.
2. The user should have the privilege to Undo check-out
3. Keep today’s date in stay view  and do it.

Please follow below steps to do perform undo check-out.

Screenshot 1:

Screenshot 2:

Screenshot 3:

Screenshot 4:
Video:

 

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How to post inclusion (Tourism Tax for Malaysia) in night audit in eZee Frondesk 7.0?

Location:
eZee Frontdesk  >> Open room >> Extra Charge >> Inclusion

Pre-requisite:
1.eZee Frontdesk Configuration >> Configuration >> Extra Charge >> Tourism Tax
2. eZee Frontdesk Configuration >> Advance Settings >> Rental >> Reservation/Checkin/Booking Mandatory Settings >> Check-In Setting  >> Address
3. eZee Frontdesk Configuration >> Configuration >> User >> Edit >> Other Settings >> Language >> Custom 1

How to Access:
Follow below steps to post tourism tax:

Screenshot 1:
Add TTx everyday except checkout  in inclusion when guest is belong from out of Malaysia

Screenshot 2:
You have to post inclusion everyday in night audit

Screenshot 3:
Inclusion is posted on every night audit

Screenshot 4:
3 night’s tourism tax is applied here

Related Question:
How to add Tourism Tax for Malaysia in eZee Frondesk 7.0?

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How to add Tourism Tax for Malaysia in eZee Frondesk 7.0?

What is the Tourism Tax for Malaysia?
Tourism Tax is applicable on tourist ( Out of Malaysia resident ) 10RM per night. It is applied on every stayed night except check out night. Hotel collect on guest’s checked out.

Location:
eZee Frontdesk Configuration >> Configuration >> Extra Charge

Pre-requisite:
1. eZee Frontdesk Configuration >> Advance Settings >> Rental >> Reservation/Checkin/Booking Mandatory Settings >> Check-In Setting  >> Address
2. eZee Frontdesk Configuration >> Configuration >> User >> Edit >> Other Settings >> Language >> Custom 1

How to Access:
Follow below steps to add tourism tax:

Screenshot 1:
Kindly add configure tax – TTx ID

Screenshot 2:
Now add TTx Id from property information

Screenshot 3:
Add extra charge category – Tax

Screenshot 4:
Add Tourism Tax (10/RM Night) extra charge as applicable on tourist 

Screenshot 5:
Add TTx everyday except checkout  when guest is belong from out of Malaysia

Screenshot 6:

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Error: -1: Conversion from type ‘Dbnull’ to type ‘String’ is not valid in eZee Frontdesk 7.0

Problem:
While opening booking from booking list, get below error

How to Access:
Please follow below steps to resolve error

  1. Take server Machine remote
  2. Download tool – https://ezeenextgen.s3-us-west-2.amazonaws.com/download/DataDoctor/Datadoctor_20171213_hash_count_error_while_booking_edit.zip
  3. Open eZee folder Location

  4. Copy tool here and extract it as per below screenshot
     
  5. Run it as Run as administrator


After running the tool on the server machine in eZee path folder, restart eZee front desk and check the particular booking

If it is still not resolved then run this below tool:

https://ezeenextgen.s3-us-west-2.amazonaws.com/download/DataDoctor/Datadoctor_20171213_hash_count_error_while_booking_edit.zip

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How to set different auto receipt no. in eZee Frontdesk & Burrp 7.0?

Currently, payment type single receipt number is used by Frontdesk and Burrp as per print. Here you can set different auto receipt no with below settings. 

How to access:
Refer below screenshot to create shortcuts.

Note: You have turn on settings from frontdesk as well burrp back office to set different receipt number.

Screenshot 1: Frontdesk
eZee Front desk Configuration >> Advance Settings >> General Settings >> Invoice Settings 

Scrrenshot 2:
Click on right top 3 bullet points >> Settings >> Option >> Display >> Print Option

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How to add house use status for room in eZee Frontdesk 7.0?

What is the house use?
We are offering room to guest and hotel staff complimentary.
Here house room status can be use to bifurcate hotel staff use and actual guest.

How to Solve:
When you have room rate is 0 at that time, you can allow to go for “house use” option

User Privilege:
General Settings >> Allow to Give Complementary Rates

Note: When room rate become 0, rate type will be grayed out as per system

Screenshot 1: Make room rate 0 from rate information

Screenshot 2: Go to other Information >> Tick mark on House Use

Screenshot 3: Daily Summer Report – House Use Room

Screenshot 4: House Use Report (Bifurcation between complimentary & House use)

Video:

 

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eZee Frontdesk Manuals and Operational Videos

eZee Frontdesk Manuals:

eZee Frontdesk Manual 7.0

eZee Frontdesk 7.0 Configuration

eZee Frontdesk Modules Manuals:

Laundry Module_Version7

Housekeeping Module_Version7

iHK/iMinibar manual

eZee Frontdesk Training Video:

FD Configuration:  http://youtu.be/q9Aww1ObKuI?hd=1
FD :  https://www.youtube.com/watch?v=apHsVSYwYYI&feature=youtu.be

Frontdesk Operation Training Videos:

Exploring the types of views in eZee FrontDesk http://youtu.be/6m9iTNsG9pM?hd=1
How to make a booking in eZee FrontDesk? http://youtu.be/DAULbGVztT8?hd=1
How to allocate a room in eZee FrontDesk? http://youtu.be/h-A1K5tC-F8?hd=1
How to perform group check-in in eZee FrontDesk? http://youtu.be/jKg223x4SKw?hd=1
How to void a booking in eZee FrontDesk? http://youtu.be/SE9BTSeF3k4?hd=1
How to make a reservation in eZee FrontDesk? http://youtu.be/yc5b9HnWrL8?hd=1
How to check-in a guest from a reservation in eZee FrontDesk? http://youtu.be/Yy1LMBX1cIg?hd=1
How to void a reservation in eZee FrontDesk? http://youtu.be/K3_IFUiWpDk?hd=1
How to take a walk-in in eZee FrontDesk? http://youtu.be/wqMURxJuqh4?hd=1
How to undo a check-in in eZee FrontDesk? http://youtu.be/W9IpSYfCGmA?hd=1
How to record and process payments in eZee FrontDesk? http://youtu.be/B6h79DxkExM?hd=1
How to check out the guest in eZee FrontDesk? http://youtu.be/jwYZfD1KI6s?hd=1
How to cancel a reservation and booking in eZee FrontDesk? http://youtu.be/sJ2WZ68MmJM?hd=1
How to activate a canceled and no-show booking in eZee FrontDesk? http://youtu.be/BVjYkL3WbIE?hd=1
How to activate a canceled and no-show reservation in eZee FrontDesk? http://youtu.be/wGjpQbWEQ-s?hd=1
How to insert transactions in eZee FrontDesk? http://youtu.be/24vDIMFy_pA?hd=1
How to block rooms for sale (Out of Order) in eZee FrontDesk? http://youtu.be/-chaegmeomg?hd=1
How to manage extra charges in eZee FrontDesk? http://youtu.be/U8zygvfV4ak?hd=1
How to perform the night audit in eZee FrontDesk? http://youtu.be/HrCX5YmkP7Y?hd=1
How to use pay-in and pay-outs in eZee FrontDesk http://youtu.be/cph0w9YUgfI?hd=1
What are miscellaneous sales & how to record them in eZee FrontDesk? http://youtu.be/qAVzM5S-wsE?hd=1

Related Link:

eZee Burrp Training Manuals & Operational Videos

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How to configure meal plan inclusive in room tariff but display separately on invoice in Frontdesk 7.0?

Meal Plan Definitions –  There are some industry standards for Meal Plans
American Plan (AP) – Includes  three meals per day at the hotel, i.e. breakfast, lunch and dinner.
Bed & Breakfast (BB) – Breakfast  is included in the rate.
Continental Plan (CP) – A continental breakfast normally consists of coffee or tea, juice, and bread breakfast, all other food provided by the hotel is billed.
European Plan (EP) – Does  not include any meals. The advantage of the European Plan is that guests have more options to try a variety of restaurant experiences, and can often save money by eating out at restaurants that charge less than the hotel dining room.

How to Solve:
Follow below steps to add meal plan from eZee frontdesk configuration..

Screenshot 1: Create Extra charge
eZee Frontdesk Configuration >> Configuration >> Extra Charge

Screenshot 2: Create Meal plan Captions
eZee Frontdesk Configuration >> Configuration >> Meal Plan

Screenshot 3: Map Extra charge with Meal plan
eZee Frontdesk Configuration >> Configuration >> Meal Plan >> Meal plan Settings

Screenshot 4: Charges mapping with Meal plan Configuration Wizard
Per Night:  Apply meal plan charges for each night stay of guest
Per Stay: Apply meal plan charges once for full stay of guest
Cost: Define meal cost for adult, child, extra adult and extra child
Print Coupon: Activate print coupon by default on saving meal plan while check In
Screenshot 5: Map Meal plan with Rate Type
eZee Frontdesk Configuration >> Property setup >> Rate Type >> Meal plan Settings
Screenshot 6: 

Screenshot 7: Meal Plan Coupon Printing Setting

Screenshot 8: Printing Design (User can able to design own Meal plan coupon)
Screenshot 9: Meal Plan related additional configuration
Post Meal Plan Charge Separately : Separate Meal plan charge is posting on daily basis on every night audit till check out date
Treat Meal plan inclusive in Defined Tariff: Meal plan related charges deducted from net rate on daily basis and make auto package including meal plan charges.

Screenshot 10: Here you can post meal plan on guest and print coupon

Screenshot 11: Room Tariff included meal plan charge but display separately on invoice

Manual: Meal Plan 

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How to change caption in invoice from “Invoice” to “Tax Invoice” in eZee Front Desk 7.0?

Problem:

How to Solve:
Follow below steps to change caption

Location:
eZee Frontdesk Configuration >> Advance Settings >> Printing >> Print Folio Option

Pre-requisite:
eZee Frontdesk Configuration >> Configuration >> User >> edit >> Language >> Custom 1

Screenshot 1:
First close eZee Frontdesk Application. To change caption in Folio: Summary , Click on “abc” Language Changing option
Screenshot 2:
It will open Language window, Click on Message >> Find the word “Invoice” >> Change in Custom 1 from Invoice to “Tax Invoice” >> Save

Screenshot 3:

Screenshot 4:

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How to add printer in eZee frontdesk 7.0?

Location:
eZee frontdesk >> Click on right top 3 bullet points >> General settings >> Printer settings >> Set Printers

How to Access:
Please follow below steps to set printer
Note: If test print is not coming when click on Print Test Page, Please check with your IT engineer or Check weather Printer attached properly or not

Screenshot 1:
Click on Windows Start >> Go to Device and Printer >> Right Click on Printer >> Set default printer >>  Right Click on Printer >> Printer Properties >> Print Test Page

   

Screenshot 2:

Screenshot 3:
Settings >> Set Printer >> Save

Video: