Tag Archives: frontdesk

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How to clear past date inventory log (WIRU) in eZee Frontdesk 7.0?

Problem:

How to Solve:
Open WIRU_Log folder in application folder.  Open current date log file.

Suppose FD working date is 27-Aug-2018, so in this folder WIRU_Log_20180827.txt was generated.
in that file Search for word “inventory not updated due to dates passed.” 
 
If you found this caption in that file then download tool using below link.
 
1. STOP eZeeWIRU.exe.
2. Put this tool  in application folder on server machine and run it.  
3. Then start eZeeWIRU.exe
4. Check WIRU pushing inventory or not.
If you are still not facing issue, please contact live support. 
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How to add / edit tax for Laundry Module in eZee Frontdesk 7.0?

Location:
eZee Frontdesk >> Laundry >> Guest Laundry >> Options> Payment >> Room to Post

How to Access:
Please follow below screenshot to add tax in Laundry Extra charge

Screenshot 1: Kindly check your mapped extra charge name with Laundry

Screenshot 2:
You can configure tax here so it will be applied by default on all laundry


Screenshot 3: Tax will be taking default with charges


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How to show uploaded images on the HTML template in eZee Frontdesk version 7.0?

Location:
eZee Frontdesk Configuration >> Miscellaneous >> Letter Template >> New >> HTML Template

How to access?
Kindly follow the below steps.

CASE – 1

Screenshot 1: Open the property website where the image is uploaded in the browser. Right-click on the image and click on “Copy image address”.

Screenshot 2: Open new tab >> Paste the image address and check whether it is working or not.

Screenshot 3: Goto: eZee Front desk configuration >> Miscellaneous >> Letter Template >> Existing/New ( It should be the HTML template).

Screenshot 4: Go to: Image >> Paste the link on ‘Picture Source’ >> Save

Screenshot 5: The image will be visible on the letter template >> Save.


CASE – 2

Screenshot 1:  If the image is to be uploaded through google drive.  You need to create a folder and upload:
1. Image
2. Create a doc file in your folder and then place the image into doc file
Right-click on image >> Get Shareable link.

Screenshot 2: Click on Sharing settings
Screenshot 3:  Click on advance

Screenshot 4: Click on change
Screenshot 5: Select On- Public on the web

Screenshot 6: Open the doc file >> Copy image.
Open the link: https://word2cleanhtml.com/cleanit
Paste the image over here.

Screenshot 7: Click on convert to clean HTML.
Copy the HTML code

Screenshot 8: Click on the HTML text icon.

Screenshot 9:
Copy the HTML code in this HTML text >> Ok

Screenshot 10: The image will be then visible on the letter template >> Save

 

Note: Do not remove doc file from the folder.

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How to search guest (universal search) in eZee Frontdesk 7.0?

Problem: We are getting a bunch of the same names and it difficult to find out exact guest name by searching a guest name in universal search 

How to Solve:
Search the same guest with a double quote ” ” then you will be able to search the exact guest name as below.

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How to add room sharer in eZee Frontdesk 7.0?

What is Room Sharer?
Sharers are those guests who share the room with the main guest, Normally hotels create sharer reservations for corporate, airline crew, hostels etc.

In some countries, it is mandatory to get the registration card signed for all occupants in the room, by creating a sharing reservation separate registration cards can be generated for each occupant

Note:
1. Add sharer when requiring a separate invoice for each guest
2. A SHARER reservation can have a different arrival or departure date.
3. A SHARER can be checked-out separately while the main guest is still in-house, Vice Versa.


Location:
eZee Frontdesk  >> Open room >> Room Sharing

Pre-requisite:
eZee Frontdesk Configuration >> Configuration >> Room Types >> Pax Settings

How to Access:
Follow below steps to add room sharer:

Screenshot 1:

Video:

 

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How to update room rate after guest checked in in eZee Frontdesk 7.0?

Location:
eZee Frondesk >> Open Room / edit transaction >> Rate Information >> Select the tarrif  date >> insert new rate in box >> click “Apply on Selected” or “Apply to full Stay”

How to Access:
Please check below mentioned steps:

Note: If you update rate to 0 then room will count as complimentary

Screenshot 1:

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How to add expense voucher ( Payout / Paid Out / Misc Sales ) in eZee Frontdesk 7.0?

Expense Voucher is nothing but accounts payable.  It will allow you to enter all the expenses that the front office or the cashier does during the day.

Pay Out: Hotel personal expense like newspaper bill, telephone charge
Paid Out Vouchers: Hotel paid out bills on behalf of the guest and added to the guest Invoice like Doctor fees paid, Medicines purchased, Cash against Creditcard
Misc Sales: Hotel get extra income in petty cash like sale of swimming costume, sale scrap of newspapers

Location:
eZee Frontdesk >> Back office >> Pay Out / Paid Out Voucher / Misc sale

Pre-requisite:
eZee Frontdesk Configuration >> Configuration>> Extra Charge

Note:
Other settings >> Tick mark on payable for pay out / paid out
Other settings >> Tick mark on Receivable for Misc sales

How to Access:
Follow below steps to add expense voucher

1. Pay Out :
Screenshot 1:

Screenshot 2:

2. Paid Out :
Screenshot 3:

Screenshot 4:

2. Misc Sales :
Screenshot 5:

Screenshot 6:
Video: Misc Sales

Screenshot 7:
Daily Payable Vouche :
Payout / Paid Out Voucher
Daily Receivable Voucher : 
Misc Sales

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How to add guest message in eZee frontdesk 7.0?

What is Guest Message?
Here you can put any guest related message for a guest

Location:
eZee Frontdesk >> Front Office >> Guest Message

How to access:
Please follow below steps to set message

Screesnshot 1:

Screesnshot 2: 
Guest Message Report – Here undelivered message will be displayed

Note: Please make a note that If the guest message has been marked as a delivery, it will not display into guest message report

Screesnshot 3: When you open room, you will find out guest messgae pop up icon to deliver message to the guest

 

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How to configure Business Source wise commission plan in eZee Frontdesk 7.0?

What is Business Source wise commission plan?
Hotelier paid some commission to OTA like Trip Adviser, MMT, Expedia for guest’s booking.

Apply commission on booking and have to pay back it to business source.

Example:
Guest booked room with Tariff : Rent 520 + Tax 114.40 = Rental 634.40
Here Set 10% of all night commission, so hotel pay Tariff : 52 back to business source

Location:
eZee Frontdesk Configuration >> Property Setup >> Business Source

How to Access:
Follow below steps to add business source wise commission plan

Screenshot 1:

Screenshot 2:

Note : Below report will show all business sources commission list 

Screenshot 3:
Reports >> Direct Billing and Company >> Business Source Commission Report

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How to configure Gmail email configuration in eZee Frontdesk 7.0?

Email configuration is required to send email voucher on Reservation/Booking 

Location:
eZee FrontDesk Configuration >> Advance Settings >> Email 


Prerequisite:
Need working Gmail  Account

How to Access:
Make sure, you have email account configured correctly  in order to send an email.

Note:

1. You need email notification license to activate notification
2. When you take any reservation, it is compulsory to add email address for email notification
3. Check test email

Screenshot 1: Login to your Gmail email account and go to settings 

Screenshot 2: 
Go to “Forwarding and POP/IMAP option under settings to enable POP account

Screenshot 3: Make sure you have “Access for less secure Apps” option is ON by using this link : https://www.google.com/settings/security/lesssecureapps


Screenshot 4:


Screenshot 4:

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Server-Client Environment Settings in eZee Frontdesk 7.0

Problem:

How to Solve:
Please follow below steps to resolve client machine error

Note: Server IP Should be Fix Or Static o Server machine instead of Dynamic.
(Contact your IT person)

Case 1:
Screenshot 1: Go to Server machine >> Windows start button >> Search >> CMD >> Type ipconfig >> Press enter

Screenshot 2:  Now go to client machine
Right click on eZee Version 7 icon and go for open file location

Screenshot 3:

Screenshot 4:

Case 2: After setting IP address if it’s still shows problem with cannot access the database

Screenshot 1: Go to Server machine >> Windows start button >> My Computer >> Right click on computer >> Properties

Screenshot 2:

Screenshot 3: 
Now go to client machine

Right click on eZee Version 7 icon and go for open file location

Screenshot 4:

Screenshot 5:

Case 3:
Go to Server machine >> Search  >> SQL Server Configuration Manager >> SQL Server Network Configuration >> Protocols for EZEENEXTGEN >> TCP/IP >> Enable >> Property >>Set port as 1433 >> Save


Related Link: Error: -1 A network-related or instance-specific error occurred while establishing a connection to SQL Server in eZee Frontdesk 7.0

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Error: -1 A network-related or instance-specific error occurred while establishing a connection to SQL Server in eZee Frontdesk 7.0

Problem:

How to Solve:
Please find the below steps to resolve the above error :

Screenshot 1: Turn off firewall on client and server machine
Follow Windows Start >> Search >> Services >> Enter


Screenshot 2:

Screenshot 3:

Screenshot 4: It’s Done, close the windows

Screenshot 5: Go to Server machine >> Windows Start >> Search >> Services >> Enter


Screenshot 6:  Start or Restart the SQL services

If Still your client machine is not working then try below solution:
Please check the network connectivity between client and server
Screenshot 7: Go to Server machine >> Windows start button >> Search >> CMD >> Type ipconfig >> Press enter

Screenshot 8: 
Right click on eZee Version 7 icon and go for open file location

Screenshot 9:

Screenshot 10:

Screenshot 11: Disable your antivirus

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How to print C form from eZee frontdesk 7.0?

What is the Form C?
C Form is used to collect prerequisite information of foreigner guest who stayed in hotel. This is required for security points of view. and copy must be submitted at the FRRO (foreign regional registration office).

Location:
eZee Frontdesk >> Open Room >> Other Information >> Visa Information

How to Access:
Kindly follow below steps to get C form. You can print C form.

Screenshot 1:

Screenshot 2:

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How do i reset / split database backup in eZee frontdesk 7.0?

What is reset reset / split database backup?
When your backup size got big and want to reset with new database or want to create new financial year

Notes: 1. Login with ADMIN 2. Should be on NextGen Database 3. System Date and Software date should be same 4. Take database backup 5. Should be server machine

How to Access:
Please follow below steps to split database

Screenshot 1: 

Screenshot 2:
 

Screenshot 3:

 Screenshot 4:

Screenshot 5:

Screenshot 6: 

Related FAQ
How to reset bill/receipt number and prefix in eZee Frontdesk 7.0?

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How to reset bill/receipt number and prefix in eZee Frontdesk 7.0?

What is reset  Invoice Number?
We want to reset our invoice numbering with 001 as per new financial year

Example: 31st March is my last day of the last financial year and 1st April is the new financial year.
31st  March Invoice No. – INV1230
1st April Invoice No. – INV001

Location:
eZee FrontDesk Configuration >> Advance Settings >> General >> Document Settings >> Advance Prefix Settings

How to access:
Please refer below screenshots to reset Bill / Invoice number and prefix

Note: Kindly perform these settings on the server machine, and restart the eZee software after saving the configuration.

Screenshot 1:
1. Type of Number – Auto ( Automatically Invoice number will come) / Manual ( You have to manually add number on invoice)
Set advance prefix settings as per your requirement
2. Advance prefix settings – None (Always number sequence will continue) , Yearly (Number will reset on yearly basis) , Monthly ( Set number will start on 1st date in every month) , Daily ( Everyday your number start with set invoice setting)
3. Prefix – Text that you want before bill number
4. Start# – Your bill start number

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How to add country’s state and city with lookup in eZee Frontdesk 7.0?

Problem:
I am not able to see the state and city for check in the guest


How to Resolve:
We need to add the lookup file for particular Country to get the list of states and city 

Note:Visit Live Support and get the lookup file of your desired country from download area

Screenshot 1: Enable auto lookup

Screenshot 2:
steps to add lookup file for states and cities:


Screenshot 3: It’s done

Screenshot 4:

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How to add early checkin and late checkout charges in eZee Frontdesk 7.0 ?

What is the early check in and late check out charges?
When guest try to check in guest before check in time and late check out as after check out time, Guest have to pay some charges here.
Example:
Check in time is 10:00am : Guest checked in by 09:00am >> Early check In 
Check out time is 09:00am : Guest checked out by 12:00pm >> Late Check Out
Here Guest must pay charges according to hotel policy.

Location:
eZee Frontdesk Configuration >> Advance settings >> Rental >> Rental Settings

Pre-requisite:
eZee Frontdesk Configuration >> Masters >> Reason / Remark

Use Privilege:
General Settings >> Access Early  Check In / Late Check Out

How to Access:
Kindly refer below screenshot for configuration of early check In and late checkout charges.

Screenshot 1: You have to active early checkout and late checkout charges 

Screenshot 2: Restrat Frontdesk Configuration to get below option
If you are apply early check in / late check out slab then do this setting

Screenshot 3:

Screenshot 4:
Here there are 4 types of charges available
1. None – No charges and add remarks
2. Half Tariff – 50% tariff of one night

3. Full Tariff –  one night room tariff applicable
4. Manual – Add manually charges

Take late check out charge and do check out