Tag Archives: frontdesk configuration

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How to configure Business Source wise commission plan in eZee Frontdesk 7.0?

What is Business Source wise commission plan?
Hotelier paid some commission to OTA like Trip Adviser, MMT, Expedia for guest’s booking.

Apply commission on booking and have to pay back it to business source.

Example:
Guest booked room with Tariff : Rent 520 + Tax 114.40 = Rental 634.40
Here Set 10% of all night commission, so hotel pay Tariff : 52 back to business source

Location:
eZee Frontdesk Configuration >> Property Setup >> Business Source

How to Access:
Follow below steps to add business source wise commission plan

Screenshot 1:

Screenshot 2:

Note : Below report will show all business sources commission list 

Screenshot 3:
Reports >> Direct Billing and Company >> Business Source Commission Report

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How to add allocated rate in eZee frontdesk 7.0?

How to Access:
Please follow below steps to add allocated rate

Screenshot 1:

Kindly restart Front desk configuration now

Screenshot 2:
Create period (years and months) for allocated rate


Screenshot 3:
Select room type and source and add rate

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How to configure Gmail email configuration in eZee Frontdesk 7.0?

Email configuration is required to send email voucher on Reservation/Booking 

Location:
eZee FrontDesk Configuration >> Advance Settings >> Email 


Prerequisite:
Need working Gmail  Account

How to Access:
Make sure, you have email account configured correctly  in order to send an email.

Note:

1. You need email notification license to activate notification
2. When you take any reservation, it is compulsory to add email address for email notification
3. Check test email

Screenshot 1: Login to your Gmail email account and go to settings 

Screenshot 2: 
Go to “Forwarding and POP/IMAP option under settings to enable POP account

Screenshot 3: Make sure you have “Access for less secure Apps” option is ON by using this link : https://www.google.com/settings/security/lesssecureapps


Screenshot 4:


Screenshot 4:

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How to upload FTP database backup from eZee Frontdesk?

What is FTP Database Backup?
 You can backup data to a remote computer or device using FTP (File Transfer Protocol) connection. It can be considered as an additional protection against data loss as the result of hardware failure or other disasters. 


Location:
eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> FTP Settings

Pre-requisite:
Need the FTP credentials from the client’s end

How to access:
Please follow below steps to set FTP database backup configuration.

Note: This action can be only perform on server machine. Always set the path of the backup other than c drive.

Screenshot 1: Active FTP setting and add credentials shared by client

Screenshot 2:
If test is successful then configure the auto backup schedule with below link


Screenshot 3: Test, Upload FTP backup with Manual backup where you need to check mark the option upload backup on FTP and backup it
Screenshot 4: Login to the web with URL ftp://106.201.239.16, Enter the User ID and Password, You will be able to see the back up on the selected folder.

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How to add early checkin and late checkout charges in eZee Frontdesk 7.0 ?

What is the early check in and late check out charges?
When guest try to check in guest before check in time and late check out as after check out time, Guest have to pay some charges here.
Example:
Check in time is 10:00am : Guest checked in by 09:00am >> Early check In 
Check out time is 09:00am : Guest checked out by 12:00pm >> Late Check Out
Here Guest must pay charges according to hotel policy.

Location:
eZee Frontdesk Configuration >> Advance settings >> Rental >> Rental Settings

Pre-requisite:
eZee Frontdesk Configuration >> Masters >> Reason / Remark

Use Privilege:
General Settings >> Access Early  Check In / Late Check Out

How to Access:
Kindly refer below screenshot for configuration of early check In and late checkout charges.

Screenshot 1: You have to active early checkout and late checkout charges 

Screenshot 2: Restrat Frontdesk Configuration to get below option
If you are apply early check in / late check out slab then do this setting

Screenshot 3:

Screenshot 4:
Here there are 4 types of charges available
1. None – No charges and add remarks
2. Half Tariff – 50% tariff of one night

3. Full Tariff –  one night room tariff applicable
4. Manual – Add manually charges

Take late check out charge and do check out

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How to post inclusion (Tourism Tax for Malaysia) in night audit in eZee Frondesk 7.0?

Location:
eZee Frontdesk  >> Open room >> Extra Charge >> Inclusion

Pre-requisite:
1.eZee Frontdesk Configuration >> Configuration >> Extra Charge >> Tourism Tax
2. eZee Frontdesk Configuration >> Advance Settings >> Rental >> Reservation/Checkin/Booking Mandatory Settings >> Check-In Setting  >> Address
3. eZee Frontdesk Configuration >> Configuration >> User >> Edit >> Other Settings >> Language >> Custom 1

How to Access:
Follow below steps to post tourism tax:

Screenshot 1:
Add TTx everyday except checkout  in inclusion when guest is belong from out of Malaysia

Screenshot 2:

You have to post inclusion everyday in night audit

Screenshot 3:
Inclusion is posted on every night audit


Screenshot 4:
3 night’s tourism tax is applied here

Related Question:
How to add Tourism Tax for Malaysia in eZee Frondesk 7.0?

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How to add Tourism Tax for Malaysia in eZee Frondesk 7.0?

What is the Tourism Tax for Malaysia?
Tourism Tax is applicable on tourist ( Out of Malaysia resident ) 10RM per night. It is applied on every stayed night except check out night. Hotel collect on guest’s checked out.

Location:
eZee Frontdesk Configuration >> Configuration >> Extra Charge

Pre-requisite:
1. eZee Frontdesk Configuration >> Advance Settings >> Rental >> Reservation/Checkin/Booking Mandatory Settings >> Check-In Setting  >> Address
2. eZee Frontdesk Configuration >> Configuration >> User >> Edit >> Other Settings >> Language >> Custom 1

How to Access:
Follow below steps to add tourism tax:

Screenshot 1:
Kindly add configure tax – TTx ID

Screenshot 2:
Now add TTx Id from property information

Screenshot 3:
Add extra charge category – Tax

Screenshot 4:
Add Tourism Tax (10/RM Night) extra charge as applicable on tourist 

Screenshot 5:
Add TTx everyday except checkout  when guest is belong from out of Malaysia

Screenshot 6:

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How to set different auto receipt no. in eZee Frontdesk & Burrp 7.0?

Currently, payment type single receipt number is used by Frontdesk and Burrp as per print. Here you can set different auto receipt no with below settings. 

How to access:
Refer below screenshot to create shortcuts.

Note: You have turn on settings from frontdesk as well burrp back office to set different receipt number.

Screenshot 1: Frontdesk
eZee Front desk Configuration >> Advance Settings >> General Settings >> Invoice Settings 

Scrrenshot 2:
Click on right top 3 bullet points >> Settings >> Option >> Display >> Print Option

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How to configure Revenue Breakdown in the eZee Frontdesk 7.0?

What is the revenue breakdown?
Revenue breakdown helps to know and bifurcate the Room Revenue, especially when meal plan or inclusions are included in the Room Rate. Check below example:
Room Rate                                                     4500$ 

Pick and Drop                                                  150$ 
Breakfast                                                            80$ 
Lunch                                                                100$ 
Dinner                                                               120$
Tax                                                                      50$

———————————————————-
Room Rate with Revenue Bifurcation 5000$

How to Solve:
Refer below steps to create revenue breakdown

Screenshot 1: Please define all the revenue breakdown here

Screenshot 2: After deduction of Revenue Breakdowns, remaining amount should be considered as Room Rate.  Example, System consider pure room rate after deducting inclusion’s costing (Breakfast, Lunch, Dinner, Pickup&Drops).
Open eZee Frontdesk Configuration >> Advance Settings >> Rental

Screenshot 3
: Map each rate type with each room type

Screenshot 4: Map Revenue Breakdown with Rate Type
Apply revenue breakdown: Define charges on Per Night (Charge will show after Night Audit) , Per Stay (Apply on full stay of guest), On Arrival ( on Check In only) , On Departure (On Check out only), On Room
Cost: Define revenue cost for adult, child, daily use adult and daily use child
Cost / Room: Activate cost on room
Amt.  (Amount) or Per. (Percentage): Activate cost on amount or percentage

Screenshot 4: You can find revenue breakdown report
Report >> Back Office Report >> Daily accommodation Breakup report

Manual:
Revenue Breakdown

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How to configure meal plan inclusive in room tariff but display separately on invoice in Frontdesk 7.0?

Meal Plan Definitions –  There are some industry standards for Meal Plans
American Plan (AP) – Includes  three meals per day at the hotel, i.e. breakfast, lunch and dinner.
Bed & Breakfast (BB) – Breakfast  is included in the rate.
Continental Plan (CP) – A continental breakfast normally consists of coffee or tea, juice, and bread breakfast, all other food provided by the hotel is billed.
European Plan (EP) – Does  not include any meals. The advantage of the European Plan is that guests have more options to try a variety of restaurant experiences, and can often save money by eating out at restaurants that charge less than the hotel dining room.

How to Solve:
Follow below steps to add meal plan from eZee frontdesk configuration..

Screenshot 1: Create Extra charge
eZee Frontdesk Configuration >> Configuration >> Extra Charge

Screenshot 2: Create Meal plan Captions
eZee Frontdesk Configuration >> Configuration >> Meal Plan

Screenshot 3: Map Extra charge with Meal plan
eZee Frontdesk Configuration >> Configuration >> Meal Plan >> Meal plan Settings

Screenshot 4: Charges mapping with Meal plan Configuration Wizard
Per Night:  Apply meal plan charges for each night stay of guest
Per Stay: Apply meal plan charges once for full stay of guest
Cost: Define meal cost for adult, child, extra adult and extra child
Print Coupon: Activate print coupon by default on saving meal plan while check In
Screenshot 5: Map Meal plan with Rate Type
eZee Frontdesk Configuration >> Property setup >> Rate Type >> Meal plan Settings
Screenshot 6: 

Screenshot 7: Meal Plan Coupon Printing Setting

Screenshot 8: Printing Design (User can able to design own Meal plan coupon)
Screenshot 9: 
Meal Plan related additional configuration

Post Meal Plan Charge Separately : Separate Meal plan charge is posting on daily basis on every night audit till check out date
Treat Meal plan inclusive in Defined Tariff: Meal plan related charges deducted from net rate on daily basis and make auto package including meal plan charges.

Screenshot 10: Here you can post meal plan on guest and print coupon

Screenshot 11: Room Tariff included meal plan charge but display separately on invoice

Manual: Meal Plan

Video: How_To_Meal-plan_Post_Separately

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How to define room tariff (Rate Type, Business Source & Season) in eZee Frontdesk 7.0?

Problem:
Room tariff is coming 0 for all the room bookings

Location:
eZee Front desk Configuration >> Property Setup >> Room Tariff  >> Define Tariff 

Pre-requisite:
eZee Front desk Configuration >> Advance Settings >> Rental >> Weekend Settings

Note:
You must have to define Weekdays Rates/Weekend Rates. When you change rate, it is applied on instance basis.

Case 1:  Define rate type wise tariff
Screenshot 1:
Here choose rate type to define tariff

Case 2: Define business source wise tariff
Screenshot 1:
You need to activate Define Special Room Rates to define business source wise tariff


Screenshot 2:
Here choose business source to define tariff

Case 3: Add or revise business season wise tariff
Screenshot 1:
Please refer below screenshot to define season


Screenshot 2:
Here choose season to define tariff

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How to enable email notification (like Reservation voucher) in eZee Frontdesk 7.0?

What is Email Notification?
Email Notifications alert for guest on user operations like Check in/Reservation/Checkout 

Location:
eZee FrontDesk Configuration >> Advance Settings >> Notification >> Email 


Prerequisite:
eZee FrontDesk Configuration >> Advance Settings  >> Miscellaneous >> Letter Template

Note: Guest will get email voucher on email that added in General information 

How to Access: Make sure, you have email account configured correctly  in order to send an email ( Link: https://help.ezeetechnosys.com/how-to-configure-gmail-email-configuration-in-ezee-frontdesk-7-0/ )
Note:
1. You need email notification license to activate notification
2. When you take any reservation, it is compulsory to add email address for email notification
3. Test email should be gone successfully

Screenshot 1: Create email template (You can add your email voucher email template)

Screenshot 2: Add Email account user ID & Password ( For Guest Reservation voucher active below Reservation Mail Settings)
If you find out reservation mail settings grayed out, turn notification off and check


Screenshot 3: 
Map that email template
Note: Hotel users will get this email notification, check on attachment to get folio


Screenshot 4: You must have to set export path from FDC >> Advance Settings >> General >> Export Path

Related Link: How to configure Gmail email configuration in eZee Frontdesk 7.0?

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How to add extra charge tax and it’s name / caption in eZee Frontdesk 7.0?

Location:
eZee Frontdesk Configuration >> Configuration >> Extra Charge

How to Access:
Follow below steps to add extra charge tax:

Screenshot 1: Here you can define your extra charge tax caption

Screenshot 2:
Edit extra charge and add tax

Screenshot 3:
Here you can see extra charge and it’s tax

Screenshot 4:
Extra charge will be applied when you add it

Screenshot 5: 
Monthly Extra charge Tax Report

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How to send birthday/anniversary wishes via SMS from eZee Frontdesk 7.0?

We can send birthday and anniversary wish via SMS. So we have to set template first and send wishes to guest.
Note: You need SMS Notification license on server machine and SMS integration should be perform with vendors. SMS charges is paid by Hotelier.

Location:
eZee Frontdesk >> Front office >> Guest Database >> Filter Guest with Birthdate/ Anniversary >> Search  >> Options >> Send wishes via SMS

Pre-requisite:
eZee Frontdesk Configuration >> Advance Setting >> Notification >> Notification Settings >> Settings >> SMS Integration

How to access:
Please refer below screenshots to send wishes:

Screenshot 1:
Add the template

Screenshot 2:
Set the template

Screenshot 3:
Search guest with specific birthday or anniversary and send wishes via SMS

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How can add tax caption in eZee Frontdesk 7.0?

Location:
eZee Frontdesk Configuration >> Configuration>> Tax Information

How to Access:
You need to change Tax Caption in general settings and set tax caption and save it

Screenshot 1:

Screenshot 2: