Tag Archives: front desk

How to add credit note for city ledger in eZee Frontdesk 7.0?

What is Credit Note?
Guest stayed in hotel and settle folio on credit city ledger, Company has been credited a certain amount due to TDS / Tax deduction.
Set pending amount as credit note. It is not counted as his balance to cash or credit card.

Example:
Guest stayed 3 days and invoice bill 1200 post on city ledger. Company paid 1100 after deducting TDS.

Now remaining 100, you can settle as credit note to do mapping against posted folio.

Location:
eZee Front desk >>  Back Office >> City Ledger A/C >> Choose Account >> Right click on Account >> Credit Note

Prerequisite:
eZee Frontdesk Configuration >> Configuration >> Extra Charge

eZee Frontdesk Configuration >> Advance Settings >> Rental >> Charges as Allowance Settings

How to access:
Refer below steps to add credit note

Screenshot 1: 
Screenshot 2: Here you can find your posted folio number


Screenshot 3:

Screenshot 4:

Error: Conversion from string 320.00 to type ‘double’ is not valid (Junk or Special Character)

Problem:image.png

How to Solve:
Kindly follow below steps to remove junk character error

Screenshot 1:
Search region and language from windows


Screenshot 2:
Kindly add full stop (.) instead of  comma(,) and don’t keep any space after (.)


Now check in software and if you are still facing this issue then go for below steps:

Screenshot 3:
You have to go to stay view and check that after which date error is started


Screenshot 4:
Check there is any Special Character – @,!,| sign if yes then remove it from booking list

How to add deposit for booking in eZee FrontDesk 7.0?

Location:
eZee Frontdesk >> Walk in/Reservation >> Payment Details >> New

Pre requisite:
eZee Frontdesk Configuration >> Configuration  >> Extra Charge Category
eZee Frontdesk Configuration >> Configuration  >> Extra Charge >> New
eZee Frontdesk Configuration >> Master >> Deposit >> New

How to Access:
In order to enter deposit amount, you need to configure deposit in eZee Frontdesk Configuration as per below screenshots

Screenshot 1:

Screenshot 2:

Screenshot 3:

Screenshot 4:
Now go to eZee Frontdesk and take deposit as per below steps

Screenshot 5:

Related Question: How to add deposit in total balance after checked-in in Ezee Frontdesk 7.0?

How to add virtual room in eZee Frontdesk 7.0?

What is Virtual Room?
Virtual Room that does not physically exist but made by software to appear. The room will not be available for sale, we can use it for hotel staff use.

Example:
John is going to checkout from Room 101 with luggage and Mark is willing to check-in on same room at the same time

John is facing payment issue so check out is not possible without ZERO balance 
Here, we can move John into the virtual room and Mark can check-in into the actual room.

Location:
eZee Frontdesk Configuration >> Property Setup >> Room Operation >> New/Edit Room >> Tick Mark Virtual Room

How to access:
Follow below settings to configure virtual room:

Screenshot 1:
eZee Front desk Configuration >> Advance Settings >> Formula >> Unchecked Virtual Room >> Save
Virtual room will not be counted in my actual inventory or room sales with below settings

Screenshot 2:

Screenshot 3:

How to send reports on email when night audit is done in eZee Frontdesk 7.0?

Location:
eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> Night Audit Settings >> Enable Print

Pre-requisite:
eZee Front Desk Configuration >> Configuration >> Users >> Add Email >> Save

How to access:
Please refer below screenshots to set report paths

Note: This action can be only perform on server machine

Screenshot 1:

Screenshot 2:

Screenshot 3:

Screenshot 4:

Screenshot 5:

Screenshot 6:

Screenshot 7:

How to set night audit time in eZee Frontdesk 7.0?

Location:
eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> Night Audit Settings >> Set Time >> Save

How to access:
Please refer below screenshots to set night audit time

Note: This action can be only perform on server machine

Screenshot 1:

What is Group Booking or book multiple rooms under single guest in eZee Frontdesk?

What is Group Booking?
Booking is designed for taking Group Booking/Reservation/Check in, or when we want to book/check in more than one room for a group of people. One or more than one room can be booked at a time. Unconfirmed booking does not affect inventory. This allows overbooking then your actual  room inventory.

Location:
eZee Front Desk >> Front Office >>  New Booking

How to access:
Select new booking and fill the requirement. Once you complete step by step booking process, it generates booking number. You can assign rooms to this booking transaction when required. Please refer below screenshots for more details:

Screenshot 1:

Screenshot 2:

Screenshot 3:

Screenshot 4:
Here you can add number of room to book for group

Screenshot 5:


Video:

-1: Conversion from string to type Boolean is not valid. [MergeCode-MailMerge]

Problem:
-1: Conversion from string to type Boolean is not valid. [MergeCode-MailMerge] while sending group voucher via email in Group booking so perform below steps.

1) Close eZee on all machine except server machine.

2) Take DB back up from Server machine and close eZee on server machine

3) Keep tool Datadoctor_20171207 in application folder(C:\Program Files (x86)\eZee\eZee FrontDesk NextGen) which is attached below.

4) Start eZee Front Desk and check again.