Problem: While check in from reservation, get below error
Reason: A guest, in this previous date’s room is yet not checked out and the room is in Due Out stage.
How to Access: Go to past date and search the due out transaction, checkout the guest and then, will be able to take new reservation/check-in, in the same room.
What is Credit Note? Guest stayed in hotel and settle folio on credit city ledger, Company has been credited a certain amount due to TDS / Tax deduction.
Set pending amount as credit note. It is not counted as his balance to cash or credit card.
Example: Guest stayed 3 days and invoice bill 1200 post on city ledger. Company paid 1100 after deducting TDS. Now remaining 100, you can settle as credit note to do mapping against posted folio.
Location: eZee Front desk >> Back Office >> City Ledger A/C >> Choose Account >> Right click on Account >> Credit Note
Location: eZee Front desk Configuration >> Property setup >> Property Information >> Logo
How to Solve: In order to resolve above error, please follow below solutions If you see any logo selected then remove/delete that logo. Choose respective Logo Dimension are 256X256 pixels logo again from respective drive in computer. Now restart and check it.
How to Solve: Kindly follow below steps to remove junk character error
Screenshot 1: Search region and language from windows
Screenshot 2: Kindly add full stop (.) instead of comma(,) and don’t keep any space after (.) Now check in software and if you are still facing this issue then go for below steps:
Screenshot 3: You have to go to stay view and check that after which date error is started
Screenshot 4: Check there is any Special Character – @,!,| sign if yes then remove it from booking list
Location: eZee Frontdesk >> Walk in/Reservation >> Payment Details >> New
Pre requisite: eZee Frontdesk Configuration >> Configuration >> Extra Charge Category
eZee Frontdesk Configuration >> Configuration >> Extra Charge >> New
eZee Frontdesk Configuration >> Master >> Deposit >> New
How to Access: In order to enter deposit amount, you need to configure deposit in eZee Frontdesk Configuration as per below screenshots
Screenshot 4: Now go to eZee Frontdesk and take deposit as per below steps
What is Virtual Room? Virtual Room that does not physically exist but made by software to appear. The room will not be available for sale, we can use it for hotel staff use.
Example: John is going to checkout from Room 101 with luggage and Robin is willing to check-in on same room at the same time . John is facing payment issue so check out is not possible without ZERO balance Here, we can shift John into the virtual room and Mark can check-in into the actual room.
Note: Virtual Room is counted as one room from your purchased room license.
How to access: Follow below settings to configure virtual room:
Screenshot 1: eZee Front desk Configuration >> Advance Settings >> Formula >> Unchecked Virtual Room >> Save Virtual room will not be counted in my actual inventory or room sales with below settings Screenshot 2: Screenshot 3:
What is Group Booking? Group Booking is booking more than one room for a group of people at a time. Unconfirmed booking does not affect inventory. This allows overbooking then your actual room inventory.
Location: eZee Front Desk >> Front Office >> New Booking
User Privilege: Reservation/Booking >> Add Booking
How to access: Select new booking and fill the requirement. Once you complete step by step booking process, it generates booking number. You can assign rooms to this booking transaction when required. Please refer below screenshots for more details:
Screenshot 4: Here you can add number of room to book for group