Tag Archives: eZee Optimus

Print Form

How to setup receipt/bill printer in eZee Optimus?

eZee Optimus Printing Process

Check List:

  1. The printer should be connected to the machine, must install printer drives and the test print should be working fine.

  2. Machine IP address must be Fix / Static
    How to find a computer IP? (Click Here)
    How to set a fixed IP/Static IP? (Click Here)

  3. LAN/ WiFi/ Network printer/ USB connection should be there between the printer and the computer on which Optimus printing service is installed or Printer and the computer should be in the same ethernet connection.
  4. If using a Mobile phone or Tablet for ordering, It should be connected through the wifi on the same network.

Printer Configuration

Step 1: eZee Optimus >> Switch To Back 
Step 2: Setting >> General Setting >> Printing Setting

Step 3: Add Virtual Device: Receipt, BAR Printer, Kitchen Printer, etc

Step 4: Add Terminal ( Printer Configuration)

Step 6: Do Device Mapping (+) for KOT & Receipt

eZee Optimus: Printer Support

eZee Printer Service / EOP V 2.0: Will work with the printer driver (Windows PC, iOS Mac, Linux)
Ethernet Printer: Will work with Printer ePOS SDK (EPSON TM T-30, Any ePOS Supported Printer, Bluetooth printer – Epson TM-P20)
Browser Printer: Will work with browser printing (Chrome, Mozilla and any Browser)

Here we need to understand printer connection type:

Optimus Printing Services: Always try to setup this printer service first

  • Install Optimus Print Service.exe(Click here) on the Terminal or Printer server.
  • You can set up it on multiple bases on your hardware setup.
  • Connection type: IP should be 127.0.01″ or your “Computer IP” and must set a fixed IP/ Static IP of the machine.  How to set a fixed IP/Static IP? (Click Here)
  • After the installation is complete, when you’ll run the EOP for the first time, the following dialogue will appear. Click on Allow Access.

Note: The EOP must be running on the same machine where the printer is installed.

  • Enter Optimus Code in EOP Service and “Save”

eZee Optimus Printer Service: Troubleshooting

A) Check printer service is running : Type  Terminal Machine IP:8006

If you don’t see above message, check firewall rules and restart the eO Printer Service.

B) Check if the printer service can send the prints to the printer.
Right-click on the EOP in the system tray. Click on the Printers. The screen shown in the following image will open.

● If the printing is working from this screen then it means that the printer service is connected to the printer.
● If not, check if the printer is connected to the machine. You can check it by printing a test page from printer preferences or printing a Notepad Document.
● If all of the above checkpoints are working fine. then move to the next point

C) Check Terminal configuration
● Check Device Name if it matches the name given in Printer Properties in Printer settings of the machine. It must be the same.

D) Service Installed on Different Machine
In case you’re sending a print from a different machine/tablet of the same network (other than the one in which the printer is connected)

● Make sure the EOP is running on the HOST.
● Perform the 1st step of troubleshooting in the CLIENT.
● The printing will work only if you can access the EOP from the CLIENT.
● If you don’t receive any acknowledgment than check the Windows Firewall/Defender Setting in HOST and Make sure the Java(TM) Platform SE binary is allowed all accesses in the public network.

Note: HOST – Machine in which the printer is connected and EOP is running.
CLIENT – Machine(s)/Device(s) in the same network other than the Host.

E) Firewall Setting (If Required)
Navigate to the Windows Control Panel, System and Security and Windows Firewall. Select Advanced settings and highlight Inbound Rules in the left pane. Find Java(TM) Platform SE Binary.

Browser: This is available for Receipt Printer Only. With this setting, all communication with the printer will be handled by the browser. So whatever printer is supported by the browser we can print a receipt on it.

Ethernet: Optimus can print directly to a network printer without Optimus Print Service. Enter “Printer IP” and (Port) should be “8043”

Ethernet Troubleshooting
I) Check if the printer is in the network. Open terminal and ping IP of the printer. If connection times out, then the printer is not connected to the network
II) Check the IP and port in the terminal configuration.
● As stated in Terminal Configuration, In ethernet printing, the IP field should contain the IP of the printer instead of the machine itself. So please check if it’s right.
● The port should be 8043. If it doesn’t work, find the port in the printer utility (can be opened by typing the printer IP in the address bar of the browser)

EOP V2.0/ Silent Printing : EOP v2.0 setup allows printing without popup “Printing in Progress”

User Privilege:

  1. Access To Back Office
  2. Settings
  3. Terminal
Print Form

How to setup KOT and BOT printer in eZee Optimus?

KOT is a written document which is given to the kitchen in exchange of any dish or any item picked up from the kitchen. BOT is a written document similar to the KOT which is given to the bar in exchange of any beverages from the bar. … Establishes appropriate co-ordination between the kitchen & service personnel.


Step-1: Switch to Back.
(Path: Click on your user name >> Switch to Back)

Step-2: Go to settings >> Virtual Device >> Add Device.
Create a device as KOT and BOT.

Step-3: Go to Terminal >> Edit >> Add Device Mapping >> Add KOT and BOT Device.

Update the details by selecting KOT and BOT in a virtual device and define the printer then click on “Save”. In the Device name, mention the name of the printer.

Step-4: Go to Master >> Item >> Edit Item >> Mapp particular printer under “printing setting” for item >> Click on “Save” to update the setting

To update printing settings for multiple items in bulk please refer to below screenshot.
Video Tutorial:

Privilege Required to perform this Operation:

  1. Switch to back
  2. Terminal
  3. Items

Related Topic:-

Print Form

How to Configure Cash Drawer in eZee Optimus?

Step-1: Switch to Back.
(Path: Click on your user name >> Switch to Back)

Step-2: Go to settings >> Virtual Device >> Add Device
Create a device as Cash Drawer.

Step-3: Go to Terminal >> Edit >> Add Device Mapping >> Cash Drawer.

Update the details by selecting Type: Cash Drawer then click on “Save”.

Device Name: Name of the printer with which the cash drawer is connected.

Note* : Enter this code in cash drawer code {27, 112, 48, 55, 121}

Video Tutorial:

Privilege required to perform this operation:

  1. Switch to Back
  2. Terminal



Related Topic:-

Print Form

How to add rate configuration for different order types and change rate plan in eZee Optimus?

What is Rate Configuration?
Set up of  different price / rate for order type : dine-in (ac and non ac), take away etc. as per POS set up.

eZee Optimus >> Switch to Back >> Menu >> Rate Configuration >> Rate Plan >> Rate list

Step-1: Adda new Rate Plan (Rate List)

Step-2: Select the rate plan >> Click on Settings Icon

Select the field as PRICE, Click on f(x) and change the prices.

As per the above screenshot:

Field: From field, you have to select a type of update for the rate plan please refer below for details.
Price – To update the selling price of the items for the rate plan
Cost – To update the cost price of the items for the rate plan
Inclusive & Tax group – To define tax on items as tax inclusive or tax exclusive and which tax should be applied
Discountable – For here you can define is the item applicable for discount or not.
Open Price – From here you can define the minimum and maximum selling rates of the item.

Menu Group: This option is available to sort/filter the item according to menu group

Menu Subgroup: This option is available to sort/filter the item according to menu Subgroup

: It is used to Reset the data

f(X): This option is to define factors to the Item based on Field selected for an update.

Default: It shows an actual setting of the item

Rate (This will be your rate plan name): You have to update the rates according to your requirements under its section

Once your rates are configured for the rate plan please click on “Save” to save the setting.

Step 3: Set a rate plan / price setting for every order type in the Outlet

Step 4: Set a rate plan from the front on order type

Once the setting is updated as per the above steps then you are ready to take orders according to rate plan rates.

User Privileges: eZee Optimus >> Switch to Back >> Settings >> User >> Privilege

1) Access to Back Office

2) Rate Configuration & Change Rate Plan

Related Topic:-

Print Form

How to create reason for void in the eZee Optimus?

To void any operation, it’s must to mention the reason why a specific operation is void. Such reasons have to be mentioned in  eZee Optimus back-end.

Location: Switch to back >> Master >> Reason.

Refer to the below screen-shot

You can mention the reason and then can select a type for which do you want to add the reason.

  • Void Payment:
    To void the payment from the Optimus front.
  • Void Order:
    To void the order from the Optimus front.
  • Void order item:
    If you want to void an item from the order then you can use this type.
  • Void Extra charge:
    To void Extra charge.
  • Cancel Order:
    To cancel the Order.
  • Void inventory Transaction:
    If you want to void the inventory transaction ex: created PO or GRN.
  • Void inventory transaction item:
    If you want to void the item from the transaction eX: if you want to void the item from the created PO or GRN (If you trying to reduce the item from the PO then you can void that item from the PO).
  • Preparation remark:
    To void the preparation remark.

Note: The reason for Each type is compulsory, you need to create a separate reason for all the type we can’t use the same reason for all type when you are trying to create a reason system will allow you to select only one type.

Privilege Required:

  • Back Office >> Reason

Print Form

Do we have Physical Stock Taking Report in eZee Optimus?

Yes we have,

This report provides data for taking physical stock by item category or storage area. It helps a storekeeper to take a print out or export all information which is needed for stock counting.

A report has an option to include Book Stock field.

To get the report go to:  Front Office -> Report -> Stock Report -> Physical Stock Taking

and report looks like this way.