Tag Archives: eZee Absolute

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How to add & map(assign) city ledger payment against the folio in the eZee Absolute?

What is City Ledger Advance payment or folio mapping?
This is a credit/company/hotelier/ Direct Billing account on which guest folio charges will be posted for the moment to perform guest checkout. Hotelier received payment from add payment and map city ledger folio with payment receive from city ledger. 

Received from City Ledger : Travel Agent/ Company Name / Room Owner

How to Access: In order to add/map the payment received from the city ledger/ Travel agent account follow the below steps and video.

Location: eZee Absolute  >> Cashiering  >> Cashiering center or City Ledger Payment

PrerequisiteeZee Absolute  >> Cashiering >> Travel agent database / Company Database

User Privilege: eZee absolute >> Go to Configuration >> User >> Edit user >> Privileges >> Cashiering >> Access to City Ledger Payment Feature

Screenshot 1: Go to Cashiering >> Cashiering Center

Screenshot 2: Search city ledger account / TA / Room Owner by with posting date, Receipt No., Mapping and add new payment

Screenshot 3: Here map payment with respective folios or incidental invoices by using posting posting date search and Tick Mark on Date box, assign and save it

Map Payment Directly:

Screenshot 1: By clicking on individual payment records from the cashiering center, you get a list of various operations you can perform like Void, Map Payment and Print Receipt

Icons: Red icon : Unpaid Folios, Green Icon : Partial Paid and Yellow Icon: Paid

Screenshot 2: Tick mark on date and select with

  • Manual:  Assign payment manually under folios
  • By balance: Automatic Payment mapping done with folios as per balance
  • Proportional: Payment will equally map with all the folios in the list
    Ex: Assigned 100$ as Payment/  5 as Bookings = 20$ each folios

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How to use Guest Portal in eZee Absolute?

To use Guest Portal Service, please refer following steps with screenshots;

Step 1: Activate Guest Portal 

Path: Go to eZee Absolute Configuration >> Settings >> Others >> Guest Portal Settings >> then activate the Guest Portal and set the visibility settles, general settings, and Property Map as per your preference. (Refer below screenshot)

Step 2: Configure the Email template that will be sent to guest along with the Guest Portal link.

Path: Login to eZee Absolute Configuration >> Go To Master Tab>>>>Email Marketing & Scheduling >> Click on NEW template and then configure the template as per your requirement(Refer below screenshot for your reference)

ScreenShot 1:

Screenshot 2

ScreenShot 3

Now, you are done with the configuration.

Further, while you will take a reservation an email will be sent to guest along the guest portal link. The guest needs to click on the link and an web application will open on his/her smart device.

Moreover, Lets see How the Guest Portal will look like when the guest will open. (Refer below screenshot to have a first look on guest portal at guest’s end.)

As shown in above screenshot, guest portal hold features like Confirm your Check-In, Need Transport, Manage Profile, Modify Booking, Cancel booking, Check You Bill and lot more.

Guest will click on appropriate option/button and perform operation accordingly.

Once the operation/request is performed by guest, Frontoffice Manager/Executive will receive a notificatoin on eZee Absolute Frontoffice. (Refer below screenshot to have a look at it)

ScreenShot 1

Screenshot: 2

Screenshot 3:

Here, the hotelier can APPROVE or REJECT the request received from guest.

This is all we have in Guest Portal Feature.

Related Question:

  1. Where can I find Guest Portal Settings in eZee Absolute?
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What is IP Config in eZee Absolute? How to configure it?

eZee Absolute is a cloud-based system thereby, considering a security factor, we have a privilege for the user account to login through specific IP address only.

If we do not wish to give GLOBAL login access to the user, we need to define specific IP addresses and here is the Path : Login into eZee Absolute Configuration >> Under Properties Configuration >> IP config (Refer attached screenshot)

Then, enter the particular IP address on which you want the user to login and then, save it.

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In eZee Absolute, how can i change fonts in the Email Template?

Following are the Steps to Change the fonts in to the Email Template in eZee Absolute

1) Login in to eZee Absolute Configuration
2) Go to Master Tab >>>Email Template>>>Templates
3) Click on pencil Mark (Edit) in front of the template you want to edit .
4) Select the Sentence/Word you want  to change the fonts.
5) Select the font from the drop down list and Save it

Kindly Refer to the below screen Shot for the same.

Note:-  As per my testing Its not functioning properly so will raise a ticket for the same but for now i am sending you the steps for the same.

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Reservation clerk user role is not able to book reservation it’s say Access Denied! (Assign Room) Your User account does not have rights to access this functionality.

While taking a reservation if User gets above message, then follow the below steps and screenshot to overcome the same.

1) Login to eZee Absolute Configuration

2) Click on User tab.

3) Select User who is not able to perform reservation click on Edit button.

4) Tick mark the Assign Room privilege and click on save button.

By this, User will be able to take a reservation.

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CGST and SGST tax for GST configure but tax applied for room charges showing under Other Taxes in eZee Absolute.

The development team has introduced the new setting for showing different tax for room charges (CGST and SGST) and extra charges (Other tax).

They introduced two new Parameters on Display Settings Screen for Folio Detail Template 14 – GST and Group Invoice Template 6 – GST/Pro Forma Template 6 – GST

1) CGST Tax
2) SGST Tax
eA Configuration Open Settings >> General >> Display Settings configure CGST and SGST Tax as per provided screen shot.

eA Front Office
Now, you have to check with the issue for both Folio Detail Template 14 – GST and Group Invoice Template 6 – GST/Pro Forma Template 6 – GST
After process above setting, you can see taxes under CGST and SGST in folio.

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How to receive feedback from client about services after checkout.

To receive feedback from client in eZee Absolute for that first you need to login with eZee Absolute configuration and follow the below mention steps.

1) Master >> Marketing >> Email Marketing & Scheduling
2) Select Type as Post Departure and click on Search.
3) Click on edit button for Template Rate our service, give your feedback! and make necessary changes as per your requirement.


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Is it possible to have auto night audit feature in eZee absolute?

Yes, It is possible to set auto night audit feature in eZee Absolute.

First you need to drop an email to active this feature to cm@ezeetechnosys.com and accordingly concern person will enable this feature in your account.

Once this feature is enabled from our side, you will be able to see AUTO SETTINGS button under Settings >> Others >> Auto Settings.

2) Goto night audit tab and select automatic radio button.

3) Set Auto Night audit time

4) Select option for Reservation Settings for a) Mark as no show b) Mark as void c) Mark as Cancel.

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How to send Reservation voucher as PDF Attachment?

To activate this option First login with eZee Absolute Configuration >> Settings >> General >> Check-in/Reservation >> More Settings >> and check the option “Send Reservation voucher as pdf” and “email reservation voucher” and save this setting.

For more information follow the below steps.


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How to define rates in eZee Absolute?

Path: Login into eZee Absolute Configuration >>Rates >> Room Rates>>


Rates can be defined in three different ways:

1: Regular

Filter with room types and Rate Types >> Enter rates for Base Adult, Extra Adult, Extra Child >> Save.

2: Seasonal Rates 

Filter with room types/ Rate Types and Seasons (select one)>> (Click on) Get Rates >> Enter rates for Base Adult, Extra Adult, Extra Child >> Save.

3: Business Sources Rates

Note: Business source rates can only be defined if the business source is configured in the system with “Special” rates.

Path:  eZee Absolute (Frontend) >> Cashiering >> Travel agent Database >> Select Agent >> Edit >> select “Special” >> Save.


Filter with room types/ Rate Types and Business Source (select one)>> (Click on) Get Rates >> Enter rates for Base Adult, Extra Adult, Extra Child >> Save.

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How to add / configure Rate Type in eZee Absolute?

Hotel would be providing different rate type they are offering to the guests which can be configured as per below steps.

How to Access: In order to add rate type please follow the below steps.

Location: Login into eZee Absolute Configuration >>Rates >> Rate Type >> Add Rate Type>> Configure  >> Save.

User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Configuration >> Access to Configuration Panel.

Define all the rate types that you have in your hotel like Room Only, Bed & Breakfast, All Included, EP, CP, MAP, etc. and do mapping that rate type with room type. To add a Rate Type, click on “Add Rate Type” button and fill in the required information like

Screenshot 1:

From eZee Absolute configuration clicks on Rates >> Rate type you will get all available rate type in this window to view and also allow to add new Rate Type by click on Add Rate type by following above screenshot steps.

Screenshot 2:

Short Code: Add short Code for rate type like EP for “European Plan”, CP for “Continental Plan”

Rate Type: Enter the rate type of full name. 

Is Package: With enabling this option the system to allow you to define rate type as a package, in which system will post inclusion(s) charges defined for a package on folio and those inclusion(s) will be bifurcated from the nightly room charge.

Now select room type on which you want to apply this rate type and update rates as well and click on Save.  

Note: While selecting room type for this rate type and for that room type only system to allow to move the guest booking. Another room type not allow to move. For eg. EP rate plan assigned to Single room type and Deluxe room type so when you move Single room type guest booking with Super Deluxe room type system not allow to view that room type. 

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How to send send reports automatically upon night audit?

Activate email and reports from eZee Absolute Configuration, that will be sent automatically upon night audit.

Path: Login into eZee Absolute Configuration >> Settings >> General >> Print and Email Setting >> (Under) Send Reports On Night Audit >> (Checkmark) Preferred reports >> Enter email address-es in “Send To” >> Save.

Screenshot 1:

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How to send email to guest upon Reservation Released or/and Cancelled, automatically?

Activate email upon Reservation Released or/and Cancelled from eZee Absolute Configuration.

Path: Login into eZee Absolute Configuration >> Settings >> General >> Print and Email Setting >> (Under) Email Option >> (Checkmark)Email for Reservation Released  >> Select “template” from the drop down >> (Checkmark, if desired)Email for Reservation Cancelled / Preview>> Save.

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Related Question: How to configure/edit email template in eZee Absolute?