Why you get ‘Selected KOT is already in use’, message on voiding KOT?
You have created a receipt of this KOT. So if the receipt generated of that particular KOT is not voided and before voiding the receipt you are voiding the KOT then you will get the above-mentioned message.
eZee Burrp >> Transaction >> KOT
Screenshot 1: Getting Alert message ‘Selected KOT is already in use’.
Screenshot 2: To void the receipt we need to search the receipt number for the particular KOT.
Go to: eZee Burrp BackOffice >> Report view >> Transaction Report >> Receipt VS KOT >> enter the KOT number >> Fetch the report >> In the report you will get the receipt number for the particular KOT number.
Screenshot 3: Go to: eZee Burrp >> Transaction >> Receipt
Screenshot 4: Void the receipt of that particular KOT.
Screenshot 4: After voiding the receipt you will be able to void KOT successfully.
Screenshot 6: The KOT will be generated for voided items
Screenshot 7: Void Receipt Report
Problem: When you take check in from stay view, getting below error:
How to Resolve: Kindly close this all ezee software, Download this tool and exract it
And follow below steps:
A guest, in this previous date’s room is yet not checked out and the room is in Due Out stage.
Solution: Go to past date and search the due out transaction, checkout the guest and then, will be able to take new reservation/check-in, in the same room.
Problem: Error while previewing Function Prospectus from banquet dairy in Burrp Back office
Path: Control Panel\Hardware and Sound\Devices and Printers
How to solve?
You need to change the Default printer paper size to A4
Problem: Error while accessing the Banquet Dairy in POS Back Office
Path: C:\Program Files (x86)\eZee\eZee FrontDesk NextGen 7.0
How to Solve?
Step 1: Check the version of below-highlighted files.
Step 2: Rename the eZeeODC.dll, eZeeODCReport.Designer.dll to old_eZeeODC.dll, old_eZeeODCReport.Designer.dll
Step 3: Run the Delete Version Tool
Step 4: Run the same SP which client is using
How to Resolve:
Go to windows run and write cmd and run below steps in cmd command
C:\Program Files <x86>\ezee\ezee Frontdesk NextGen 7.0>sql_dmo -r
How to Solve:
Kindly follow below steps to solve error
Go to My Computer >> Properties
Check computer system type bits (32 or 64)
Close the software and run below tool as per system bits
32Bits Tool – https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/SQLServer2005_BC_32.msi
64bits Tool – https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/SQLServer2005_BC_64.msi
How to Solve:
It is happened due to power loss, the system closed abruptly and the same room is accessed by another user from another machine. Here room got locked.
User Privilege Name:
– Access to Netlock
– Allow to Delete Group Netlock
eZee Frontdesk >> Tools & Utilities >> Network Lock