Steps to run the tool: 1) Go to the server machine (If the server/ Client environment). 2) Take the database backup first. 3) Stop/ Close all the eZee applications. 4) Download and run the Tool in C:\Program Files\eZee\eZee FrontDesk NextGen 7.0. 5) Check the eZee application and make sure all go well.
Why you get ‘Selected KOT is already in use’, message on voiding KOT? You have created a receipt of this KOT. So if the receipt generated of that particular KOT is not voided and before voiding the receipt you are voiding the KOT then you will get the above-mentioned message.
Location: eZee Burrp >> Transaction >> KOT
Screenshot 1: Getting Alert message ‘Selected KOT is already in use’.
Screenshot 2: To void the receipt we need to search the receipt number for the particular KOT. Go to: eZee Burrp BackOffice >> Report view >> Transaction Report >> Receipt VS KOT >> enter the KOT number >> Fetch the report >> In the report you will get the receipt number for the particular KOT number.
Screenshot 3: Go to: eZee Burrp >> Transaction >> Receipt
Screenshot 4: Void the receipt of that particular KOT. Screenshot 4: After voiding the receipt you will be able to void KOT successfully. Screenshot 6: The KOT will be generated for voided items
Problem: When you take check in from stay view, getting below error: How to Resolve: Kindly close this all ezee software, Download this tool and exract it https://ezeenextgen.s3-us-west-2.amazonaws.com/download/DataDoctor/Datadoctor_20151106_Checkout_Then_Due_out.rar And follow below steps:
Other solution: A guest, in this previous date’s room is yet not checked out and the room is in Due Out stage. Solution: Go to past date and search the due out transaction, checkout the guest and then, will be able to take new reservation/check-in, in the same room.
How to Solve: Please find the below steps to resolve the above error :
Screenshot 1: Turn off firewall on client and server machine
Follow Windows Start >> Search >> Services >> Enter Screenshot 2: Screenshot 3: Screenshot 4: It’s Done, close the windows Screenshot 5: Go to Server machine >> Windows Start >> Search >> Services >> Enter Screenshot 6: Start or Restart the SQL services If Still your client machine is not working then try below solution:
Please check the network connectivity between client and server Screenshot 7: Go to Server machine >> Windows start button >> Search >> CMD >> Type ipconfig >> Press enter Screenshot 8:
Right click on eZee Version 7 icon and go for open file location Screenshot 9:
Screenshot 10: Screenshot 11: Disable your antivirus
How to Solve? Step 1: Check the version of below-highlighted files.
eZeeODCReport.Designer.dll Step 2: Rename the eZeeODC.dll, eZeeODCReport.Designer.dll to old_eZeeODC.dll, old_eZeeODCReport.Designer.dll Step 3: Run the Delete Version Tool Step 4: Run the same SP which client is using