Tag Archives: Error

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Error: Sorry, You cannot perform check in process. Reason: This room is in suspense status

Problem:  When you take check in from stay view, getting below error:
How to Resolve: Kindly close this all ezee software, Download this tool and exract it
https://ezeenextgen.s3-us-west-2.amazonaws.com/download/DataDoctor/Datadoctor_20151106_Checkout_Then_Due_out.rar
And follow below steps:

Screenshot 1:

Screenshot 2:

Other solution:
A guest, in this previous date’s room is yet not checked out and the room is in Due Out stage.
Solution: Go to past date and search the due out  transaction, checkout the guest and then, will be able to take new reservation/check-in, in the same room.

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Error: -1 A network-related or instance-specific error occurred while establishing a connection to SQL Server in eZee Frontdesk 7.0

Problem:

How to Solve:
Please find the below steps to resolve the above error :

Screenshot 1: Turn off firewall on client and server machine
Follow Windows Start >> Search >> Services >> Enter


Screenshot 2:

Screenshot 3:

Screenshot 4: It’s Done, close the windows

Screenshot 5: Go to Server machine >> Windows Start >> Search >> Services >> Enter


Screenshot 6:  Start or Restart the SQL services

If Still your client machine is not working then try below solution:
Please check the network connectivity between client and server
Screenshot 7: Go to Server machine >> Windows start button >> Search >> CMD >> Type ipconfig >> Press enter

Screenshot 8: 
Right click on eZee Version 7 icon and go for open file location

Screenshot 9:

Screenshot 10:

Screenshot 11: Disable your antivirus

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Crystal Report Windows Forms Viewer

Problem: Error while previewing Function Prospectus from banquet dairy in Burrp Back office

Screenshot 1:

Screenshot 2:

Location:
Path: Control Panel\Hardware and Sound\Devices and Printers

How to solve?
You need to change the Default printer paper size to A4

Screenshot 3:

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Error: -1: Unable to cast object of type ‘eZeeODC.frmBanquetBookList’ to type ‘eZee.Common.eZeeformList’.

Problem: Error while accessing the Banquet Dairy in POS Back Office

Screenshot 1:

Screenshot 2:

Location:
Path: C:\Program Files (x86)\eZee\eZee FrontDesk NextGen 7.0

How to Solve?
Step 1: Check the version of below-highlighted files.
eZeeODC.dll
eZeeODCReport.Designer.dll
Step 2: Rename the eZeeODC.dll, eZeeODCReport.Designer.dll to old_eZeeODC.dll, old_eZeeODCReport.Designer.dll
Step 3: Run the Delete Version Tool
Step 4: Run the same SP which client is using

Screenshot 3:

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Error: 429: Active X component can’t creat object

Problem:

How to Solve:
Kindly follow below steps to solve error

Screenshot 1:
Go to My Computer >> Properties


Screenshot 2:
Check computer system type bits (32 or 64)

Screenshot 3:
Close the software and run below tool as per system bits

32Bits Tool –  https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/SQLServer2005_BC_32.msi

64bits Tool – https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/SQLServer2005_BC_64.msi