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How to setup receipt/bill printer in eZee Optimus?

eZee Optimus Printing Process

Check List:

  1. The printer should be connected to the machine, must install printer drives and the test print should be working fine.

  2. Machine IP address must be Fix / Static
    How to find a computer IP? (Click Here)
    How to set a fixed IP/Static IP? (Click Here)

  3. LAN/ WiFi/ Network printer/ USB connection should be there between the printer and the computer on which Optimus printing service is installed or Printer and the computer should be in the same ethernet connection.
  4. If using a Mobile phone or Tablet for ordering, It should be connected through the wifi on the same network.

Printer Configuration

Step 1: eZee Optimus >> Switch To Back 
Step 2: Setting >> General Setting >> Printing Setting

Step 3: Add Virtual Device: Receipt, BAR Printer, Kitchen Printer, etc

Step 4: Add Terminal ( Printer Configuration)

Step 6: Do Device Mapping (+) for KOT & Receipt

eZee Optimus: Printer Support

eZee Printer Service / EOP V 2.0: Will work with the printer driver (Windows PC, iOS Mac, Linux)
Ethernet Printer: Will work with Printer ePOS SDK (EPSON TM T-30, Any ePOS Supported Printer, Bluetooth printer – Epson TM-P20)
Browser Printer: Will work with browser printing (Chrome, Mozilla and any Browser)

Here we need to understand printer connection type:

Optimus Printing Services: Always try to setup this printer service first

  • Install Optimus Print Service.exe(Click here) on the Terminal or Printer server.
  • You can set up it on multiple bases on your hardware setup.
  • Connection type: IP should be 127.0.01″ or your “Computer IP” and must set a fixed IP/ Static IP of the machine.  How to set a fixed IP/Static IP? (Click Here)
  • After the installation is complete, when you’ll run the EOP for the first time, the following dialogue will appear. Click on Allow Access.

Note: The EOP must be running on the same machine where the printer is installed.

  • Enter Optimus Code in EOP Service and “Save”

eZee Optimus Printer Service: Troubleshooting

A) Check printer service is running : Type  Terminal Machine IP:8006

If you don’t see above message, check firewall rules and restart the eO Printer Service.

B) Check if the printer service can send the prints to the printer.
Right-click on the EOP in the system tray. Click on the Printers. The screen shown in the following image will open.

● If the printing is working from this screen then it means that the printer service is connected to the printer.
● If not, check if the printer is connected to the machine. You can check it by printing a test page from printer preferences or printing a Notepad Document.
● If all of the above checkpoints are working fine. then move to the next point

C) Check Terminal configuration
● Check Device Name if it matches the name given in Printer Properties in Printer settings of the machine. It must be the same.

D) Service Installed on Different Machine
In case you’re sending a print from a different machine/tablet of the same network (other than the one in which the printer is connected)

● Make sure the EOP is running on the HOST.
● Perform the 1st step of troubleshooting in the CLIENT.
● The printing will work only if you can access the EOP from the CLIENT.
● If you don’t receive any acknowledgment than check the Windows Firewall/Defender Setting in HOST and Make sure the Java(TM) Platform SE binary is allowed all accesses in the public network.

Note: HOST – Machine in which the printer is connected and EOP is running.
CLIENT – Machine(s)/Device(s) in the same network other than the Host.

E) Firewall Setting (If Required)
Navigate to the Windows Control Panel, System and Security and Windows Firewall. Select Advanced settings and highlight Inbound Rules in the left pane. Find Java(TM) Platform SE Binary.

Browser: This is available for Receipt Printer Only. With this setting, all communication with the printer will be handled by the browser. So whatever printer is supported by the browser we can print a receipt on it.

Ethernet: Optimus can print directly to a network printer without Optimus Print Service. Enter “Printer IP” and (Port) should be “8043”

Ethernet Troubleshooting
I) Check if the printer is in the network. Open terminal and ping IP of the printer. If connection times out, then the printer is not connected to the network
II) Check the IP and port in the terminal configuration.
● As stated in Terminal Configuration, In ethernet printing, the IP field should contain the IP of the printer instead of the machine itself. So please check if it’s right.
● The port should be 8043. If it doesn’t work, find the port in the printer utility (can be opened by typing the printer IP in the address bar of the browser)

EOP V2.0/ Silent Printing : EOP v2.0 setup allows printing without popup “Printing in Progress”

User Privilege:

  1. Access To Back Office
  2. Settings
  3. Terminal

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support

Related Topic:-

Report Printer Setup in eZee Optimus