Tag Archives: eO app

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How to reprint a KOT in eO Rapidserve?

Once the order placed (finished) also we can re-print a KOT for that order.
Below are the steps you can see how we can in Rapid Serve App.

Screenshot 1: Login into the Rapid serve App and go to the Order summary by click on 3 line  


Screenshot 2:
Click on the order.

Screenshot 3:

User Privilege

For reprint, the KOT user should have the right for ” Reprint KOT “refer to the below screenshot

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How to settle a receipt(bill) in eO Rapidserve?

Step 1: First you need to click on the order summary and see the running orders click on the order

Step 2: Receipt gets generated only when the order is settled, click on quick pay option or settled button to generate the receipt for the orders

Step 3: Enter the amount in money tendered paid by the guest, click on save button and receipt will be generated for the order which is settled.



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How to remove/delete or void an item in eO Rapidserve?

Step 1: First click on the order summary and click on any of the running orders, to see the items added in the orders.

Step 2: swipe on the left side on the items to see the void option, so you can void the incorrect item from the order placed


Step 3: Define the correct reason to void the item, after clicking on reason items will be removed/delete or void from the orders



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How to take an order in Dine-In in eO Rapidserve?

Step 1: Click on three lines(Navigation Button) in the top left corner, and Click on dine-in to take an order.

Step 2: Select and click on the table to take an order. it will then redirect the user to add the waiter, guest name and pax information on the table.

Step 3: Select the items and click on “PLUS ICON” and the selected items will add in the cart. Click on the cart and select finish to place the order.

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How to split the receipt/bill in eO Rapidserve?

Step 1: You can split the order when the order is running, click on order from the order summary as follows:


Step 2: By clicking on Basket icon you may open the options and click on split order option refer from the screenshots below, for take away you can split by category or equally.

Step 3: Click on dine-in by click on three lines in the corner and click on running tables as follows.



Step 4: Once you clicked on any of the above options it will split the order according to split equally option will ask you to split the order between receipt 2 to 5 so once you enter it will split and other option will automatically split the orders according to and split orders can be seen in order summary screen.

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How to apply Bulk Item / Category Discount in eO Rapidserve?

There are two types of discount one is order level discount and the second one is an item-level discount, this can be applied by following the below-mentioned steps in the Rapidserve app.

Step 1: You can add the same while taking any order or if the order is running follow the below screenshots for the same.

Step 2: Slide on the item on the right-hand side, then click on three lines as follows:

Step 3: Select the Discount Option, click on it so it will give you a list of item level discount orders. Bulk item discount option appears only if there are more than 1 items in the order.

Step 4: The discount will be applied on the item and it will show the bifurcation for the same. Discount can be removed also if it has been applied by mistake. Select the discount and click on delete option to remove the discount.

Step 5: Below procedure will guide you to apply the discount on the whole order, it will give you an option once you click on more for applying the discount at the order level.

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support

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How to take an order and settle in eO Rapidserve?

In mobile application Rapidserve, we can take orders by following the below steps.0

Login with eZee Optimus mobile app Rapidserve, select the outlet & terminal and select order type like Dine In / Take away / Room service 

Step 1: Click on the navigation button on the top left corner, then select the order type like Dine-In, Take Away or Room Service. In Dine-In the user has to select the table first and then the user can punch the items.

Step 2: Click on the “+” Sign to add the items.

Step 3: After adding the items, Go to “CART” as mentioned in the below screen shot and Click on Finish, upon clicking finish the KOT(Kitchen Order Ticket) will print from the printer. Select “Settle” option to settle the bill.

Step 4: After clicking the settle button, select the payment mode like Cash, Card etc, enter the amount received from the guest and click on save button and it will show the change due message at the end.

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support