Tag Archives: Burrp

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Message: Selected KOT is already in use in eZee Burrp 7.0?

Why you get ‘Selected KOT is already in use’, message on voiding KOT?
If the receipt generated of that particular KOT is not voided and before voiding the receipt you are voiding the KOT then you will get the above-mentioned message.

Location:
eZee Burrp >> Transaction >> KOT 

Screenshot 1: Getting Alert message ‘Selected KOT is already in use’.

Screenshot 2: Void the receipt of that particular KOT
Screenshot 3: After voiding the receipt you will be able to void KOT successfully.

Screenshot 4: The KOT will be generated for voided items

Screenshot 5: Void Receipt Report

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How to Void Receipt in eZee Burrp 7.0?

Location:
eZee Burrp >> Transaction >> Receipt

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Food & Beverages >> Receipt Operations >> Void Receipt items, Void Receipt for Audited dates, Void Receipt for Open dates
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration

How to Access?
Please follow the below steps.

Screenshot 1: Create Void Reason: 
Go to: eZee Burrp BackOffice >> Configuration >> Masters >> Void Reason >> New >> Category: Outlet transaction >> Add void reason >> Save

Screenshot 2: Void Receipt with the help of configured reasons.

Screenshot 3: To add void reason manually(via keyboard)
Add this privilege to get the keyborad selection icon: eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration
Note: Restart eZee Burrp after updating the privilege.

Screenshot 4: Void Receipt Report

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How to Void KOT in eZee Burrp 7.0?

Location:
eZee Burrp >> Transaction >> KOT 

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Food & Beverages >> KOT Operations >> Void KOT operations, Void KOT for Audited dates, Void KOT for Open dates
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration

How to Access?
Please follow the below steps.

Screenshot 1: Create Void Reason: 
Go to: eZee Burrp BackOffice >> Configuration >> Masters >> Void Reason >> New >> Category: Outlet transaction >> Add void reason >> Save

Screenshot 2: Void KOT with the help of configured reasons.

Screenshot 3: To add void reason manually(via keyboard)
Add this privilege to get the keyborad selection icon: eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration
Note: Restart eZee Burrp after updating the privilege.

Screenshot 4: Void KOT Report

 

 

 

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How to set GST registration number on the receipt in eZee Burrp 7.0?

Location:
eZee Burrp Backoffice >> Tools >> Print Template >> Receipt Template

How to access:
Kindly follow the below to add GST no. on the receipt

Screenshot 1:  Add GST Number

Windows Template
Screenshot 2:
Add registration no which have GST number

Screenshot 3: 
Restart your burrp and check receipt

Line Template
Screenshot 4: Tick mark on registration no. which have GST number

Screenshot 5:  Restart your burrp and check receipt

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How to add Banquet Venue in eZee Burrp Back office 7.0?

Location:
eZee Frontdesk Configuration >> Property Setup >> Non Rental Unit

How to Access:
Please follow below steps to create new non rental unit:

Note: You can add venue from eZee Frontdesk Configuration only

Screenshot 1:

Screenshot 2:

Screenshot 3:

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Membership card – Privilege program in eZee Burrp 7.0

What is a Membership Card?
A small card issued to and held by a member of a club, society or other organization, verifying the member’s membership for a given period.

What is a Privilege program?
The software will detect the privileged guest with the help of IC(Identity card). After which all the discount/birthday promotion will be given to the guest if the card period is not expired and all the details will be fetched & stored from/on the guest database.

Location: 
eZee Burrp BackOffice >> Gift Card/Voucher >> Configuration

User Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> Edit >> Privilge >> Gift card/Voucher

How to access?
Please follow the below steps to configure Membership card – Privilege program.

It is divided into two stages:
1. Create the template
2. Create card.

Screenshot 1: Create a new template for the membership card and fill template information. Check-mark on activate on creation to activate the template at the time of creation.

Screenshot 2:  Card template >> Optional template info >> Fill the details under Enrollment Information.

Screenshot 3:  Card template >> Optional template info >> Fill the details under Other Information.

Screenshot 4:  Card template >> Optional template info >> Fill the details under Benefits

Screenshot 5: Card template >> Optional template info >> Reward Logic >> Add the condition and reward as per your requirement >> Add >> Save
Reward Logic ON: Select the conditions on which you want to create the logic.

Reward Logic GET: Select the reward which guest will get if the condition mentioned under Reward logic on is fulfilled.

Screenshot 6:  Card template >> Optional template info >> Notfication. To add email and SMS notification on partcular operations.

Screenshot 7:  Membership card >> New >> fill all the details >> Save.
Check-mark on Is supplementary card to enter the primary card number.

Screenshot 8: Card transaction >> New >> select operation >> Ok >> Save
To activate the card check mark on the activation date.

Screenshot 9: Open the order >> Select step number ‘1’ icon >> Loyalty >> Select/Swap card >> Card information will be filled automatically >> Save.

Screenshot 10: Settlement >> Gift Card >> fields will be added automatically >> Add

Screenshot 11: Open the card >> under Card Transaction and Card Transaction Summary you will get the details of this card.

Reports:
Screenshot 12: You can refer reports under Gift Card Reports section

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How to hold receipt and fire receipt in eZee Burrp 7.0?

Hold item and Fire item are basically the communication between the restaurant and the kitchen. Suppose the guest orders 3 items(soup, meat, and dessert). Now the guest requests to serve soup first, followed by meat and dessert.

Hold Item: Hold operation is used to hold a particular item by not displaying these items in KOT. Thus the kitchen staff will not prepare these items as this is not mentioned in the KOT sent by the restaurant.  In this case, it will hold meat and dessert.
Fire Item: Fire operation is used to unhold the items, which means using this operation the item is to be served to the guest, by first generating its KOT with the help of which the Kitchen staff will prepare the item. In this case, it will fire meat first and then dessert.

User Privilege:
Food & Beverages >> KOT Operations >>  ability to hold KOT/ ability to fire KOT/ Clear hold KOT-Receipt.

Screenshot 1: On the receipt screen:- Click on the icon highlighted as ‘2’ >> Hold Order.

Screenshot 2: You will get the hold icon on the table whose order is on hold.

Screenshot 3: To unhold(fire) the receipt:- Click on hold receipt >> Select the hold order >> Ok

Screenshot 4: The receipt screens will display >> click on Print & Finish 

 

 

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How to hold KOT/ fire KOT in eZee Burrp 7.0?

Hold item and Fire item are basically the communication between the restaurant and the kitchen. Suppose the guest orders 3 items(soup, meat, and dessert). Now the guest requests to serve soup first, followed by meat and dessert.

Hold Item: Hold operation is used to hold a particular item by not displaying these items in KOT. Thus the kitchen staff will not prepare these items as this is not mentioned in the KOT sent by the restaurant.  In this case, it will hold meat and dessert.
Fire Item: Fire operation is used to unhold the items, which means using this operation the item is to be served to the guest, by first generating its KOT with the help of which the Kitchen staff will prepare the item. In this case, it will fire meat first and then dessert.

User Privilege:
Food & Beverages >> KOT Operations >>  ability to hold KOT/ ability to fire KOT/ Clear hold KOT-Receipt.

Screenshot 1: Select the item >> Click on the icon highlighted as ‘2’ >> Hold order

Screenshot 2: You will get the hold icon on the table whose order is on hold.

Screenshot 3: Whenever you want to unhold(fire) the order. You can directly click on the table and proceed ahead accordingly with the order.

Related link:
How to hold item and fire item in eZee Burrp 7.0?
How to hold receipt and fire receipt in eZee Burrp 7.0?

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How to hold item and fire item in eZee Burrp 7.0?

Hold item and Fire item are basically the communication between the restaurant and the kitchen. Suppose the guest orders 3 items(soup, meat, and dessert). Now the guest requests to serve soup first, followed by meat and dessert.

Hold Item: Hold operation is used to hold a particular item by not displaying these items in KOT. Thus the kitchen staff will not prepare these items as this is not mentioned in the KOT sent by the restaurant.  In this case, it will hold meat and dessert.
Fire Item: Fire operation is used to unhold the items, which means using this operation the item is to be served to the guest, by first generating its KOT with the help of which the Kitchen staff will prepare the item. In this case, it will fire meat first and then dessert.

User Privilege:
Food & Beverages >> KOT Operations >>  ability to hold Item/ fire item.

Screenshot 1: Select the item >> Click on the icon highlighted as ‘2’ >> Hold item >> Enter the time in minutes until which item should be on hold.
Repeat the same steps to hold ice cream.


Screenshot 2
: Hold items will not be displayed on KOT, so the kitchen will get the information only to prepare the soup in this case.


Screenshot 3: There are 3 ways to Fire item:
1.  You can directly click on the item on hold icon.

2. Or else click on the table >> Fire item

3. Select the hold item >> Click on the icon highlighted as ‘2’ >> Fire item >> Print & Finish

Screenshot 4: Select the item >> Fire

Screenshot 5: After you fire the item it will generate the KOT and then the kitchen will start preparing the item. In the same way, you can fire the 3rd item(ice cream).

 

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How to change fonts in KOT/Receipt for the Windows template in eZee Burrp BackOffice 7.0?

Location: 
eZee Burrp BackOffice >> Tools >> Printing Template >> Windows Printer

How to access?
Kindly follow the below steps

Screenshot 1(Receipt): Select the field on which you want to change the font >> Click on Button (7) >> Select font style >> OK >> Save

Screenshot 2 (KOT) : Select the field on which you want to change the font >> Click on Button (7) >> Select font style >> OK >> Save

Screenshot 2:  Before updating the settings

Receipt:

KOT:

Screenshot 3:  After updating the settings.

Receipt:

KOT:

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How to change the resolution (Burrp screen size) of eZee Burrp 7.0?

Location:
eZee Burrp >> Settings >> Peripheral >> client / server >> Other >> Resolution

How to Access:
Kindly follow below steps to change resolution

Note: Setting will be applicable after restart of burrp

Case 1:

Case 2: Below setting is only available in server machine
Screenshot 1:

Screenshot 2:

Screenshot 3:  Resolution Setting=800X600

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How to update current stock in eZee Burrp Backoffice 7.0?

Location:
Store >> Item Configuration >> Cost and Stock 

How to Access:
Kindly follow below are the steps to follow.

Screenshot 1: Select the particular store from which you want to update the current stock.

Screenshot 2: Update the opening stock to update your current stock and save.

Screenshot 3: Before updating current stock.

Screenshot 4: After updating current stock.

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Error-1: Invalid printer specified.

Problem 1: 

Problem 2: Windows not allowing you to set the default printer.

How to Solve:
Please find the below steps to resolve the above error :

Screenshot 1:
Step 1: Hold the Windows Key and press “R” to bring up the Run window.
Step 2: Type “regedit“, then press “Enter” to bring up the Registry Editor.
Step 3: Navigate to the following location:
        HKEY_CURRENT_USER \ Software \ Microsoft \ Windows NT \ CurrentVersion \ Windows
Step 4: Right-click on the “Windows” folder, then choose “Permissions…“
Screenshot 2:
Step 1: Highlight “Administrators“, then check the “Full Control” box, then click “OK“.
Step 2: Highlight your username, then check the “Full Control” box, then click “OK“.
Screenshot 3: Try to set your default printer again. 
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Privilege to create or edit menu item in eZee POS BackOffice 7.0

Location:
eZee Burrp BackOffice >> Configuration >> User Configuration 

How to access:
Please refer the below steps.

Screenshot 1:  User Role Configuration >> Privilege >> Checkmark Master Configuration >> Save

Screenshot 2: eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Checkmark Master Configuration >> Save

To apply this configuration restart eZee POS BackOffice.

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How to add the recipe of menu items and print it in KOT in eZee POS 7.0?

Location:
eZee Burrp BackOffice >> Outlet >> Item configuration >>  Recipe >> New

How to access:
Kindly follow the below steps.

Screenshot 1: Add the recipe & ingredients and save.

Screenshot 2: Add recipe in the menu item and save. 

Screenshot 3: Restart eZee Burrp: eZee Burrp >> Order Type >> Select the recipe mode >> select the menu item 

Screenshot 4: Select the separate template and check mark on Print recipe. After that, you will get 3 sections on left side namely recipe header, recipe details, recipe footer. Right click on each section and add the fields as per your requirement to show in KOT.

Screenshot 5: Restart Zee Burrp: eZee Burrp >> Order type >> Punch order >> Print & Finish

Screenshot 6: Print preview of KOT

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How to create indent requisition and issue store items against an Indent in eZee POS BackOffice 7.0?

What is Indent:
Indent is basically raised by store, asking for materials needed which are present in the store. A Privileged employee can raise indents, requesting for items that may be required by store. After an indent is raised, the indent is sent to the authorize approval.

In this FAQ we are ordering from the kitchen store and giving an order to the central store, after that central store issues the order to the kitchen store.

Location:
eZee POS BackOffice >> Store >> Transaction >> Indent >> New

Pre-requisite:
eZee POS BackOffice >> Configuration >> User Configuration >> User operation >>Edit >> Priviledge >> Material management >> Purchase managment >> Indent

How to access:
Kindly follow the below steps.

Screenshot 1: Select the store (from where you want to receive the store items), store items and add.

Screenshot 2:  After adding all store items, save the indent.

Screenshot 3: You can check the list, status of all your indent under forward indent list.

Screenshot 4: The store from which you have requested the items can see the list of indents under Received Indent List. Click on Issue to issue the items as requested.
Note: Privilege should be given to the user to authorize the indent.

Screenshot 5:

Screenshot 6: The central Store needs to select the quantity and rate as per their record, as per which status of the indent will be updated. After that click on the issue.

Screenshot 7: Check the issue voucher generated and then Save.

Screenshot 8: Click on Save and print to print the voucher.

Video

 

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How to create goods receipt note(GRN) and also against purchase order(PO) in eZee POS BackOffice 7.0?

Location:
eZee POS BackOffice >> Store >>Transaction >> Good Receipt Note >> New

Prerequisite:
How to create Purchase Order in eZee POS BackOffice 7.0?

How to access?
We can generate the goods receipt note in 2 ways:
1. Create Goods receipt note against purchase Order List.
2. Create Goods receipt note under Goods receipt note tab. 

1. Create Goods receipt note from purchase Order List.
Screenshot  1: Click on Goods receipt note

Screenshot 2: Create Goods receipt note with all items or remaining items

Screenshot 3: Add the voucher number >> Cash Purchase/Save

Screenshot 4: Mark it as completed

Screenshot 5: Goods Receipt Note

2. Create Goods receipt note under Goods receipt note tab.
Screenshot 6: 
Add voucher number, vendor and items

Screenshot 7:  Goods Receipt Note

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How to create Purchase Order in eZee POS BackOffice 7.0?

Location:
eZee POS BackOffice >> Store >>Transaction >> Purchase Order >> New

Prerequisite:
How to Add/Edit Vendor Account in eZee POS Back Office?

How to access?
Kindly find the below steps.

Screenshot  1: Add the Items in the Purchase order >> Save/Save and Print.

Screenshot 2:  Preview of Purchase Order Voucher

Screenshot 3: The user who has the rights to authorize the purchase order will authorize it.

Screenshot 4:  Authorized purchase order

Related FAQ:
How to create goods receipt note in eZee POS BackOffice 7.0?

 

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How to add modifier items with group & add modifier into menu item in eZee Burrp Backoffice 7.0 ?

What is the Modifier Item?
Modifier item is toppings, add-ons, or special requests on ordered item. Modifiers are used to customize Items by providing additional options. Example:

Category: Tikka
Menu Item: Crocodile Tikka
         1. Modifier 1: Accompaniments ( Bolied Potatoes, Parsley Potatoes, Roast Potatoes)
         2. Modifier 2: Sauces (Arturo Seafood Sauce, Aglio Olio, Pepper Corn Sauce)

Location:
eZee Pos Backoffice >> Oulet >> Item Configuration >> Menu Item >> Modifier Group

Pre-requisite:
eZee POS Back Office >> Tools >> Printing Template >> Windows/Line Printer >> KOT Template >> Print Modifier Item

How to Access:
Please follow below steps to add modifier in menu group

Screenshot 1: Add modifier item

Screenshot 2:
Define modifiers here as per unit & category

Screenshot 3: 
Make modifier item groups for selection

Screenshot 4: 
Add modifier groups to menu item

Screenshot 5: 
View in Burrp

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How to set due amount for Gratuity in eZee Burrp 7.0?

What is Due Amount Gratuity?
Gratuity is called guests tip for your staff.
Customer says that “Keep the change”  offer gratuity in terms of due amount. 

Example: Restaurant Bill is 2281 and customer paid 2500 so request to keep change – 219

Location:
eZee Burrp >> Take order (Dine-in, Take away, Delivery)  >> Settlement

How to access:
Please check below screenshot to calculate automatic gratuity

Screenshot 1