How to reply to a review submitted by guests on the Booking Engine?
Refer below steps:
A. Login into eZee Centrix -> User -> Guest Reviews.
1-Click on the 3 Line.
2- Click on the Guest reviews
B. Refer the below screenshot,
3- Click on Review
4- select Hotel Reply
5- Enter the reply which you want to send to the guest.
6- And click on Reply.
Steps To see the reviews with the reply:
Step -1: Click On Review Icon on Booking engine placed at Header.
Step – 2: Replies will be visible on the review page below the comment added by the customer.
Note: One of the Reviews should be published then we can see the Review Icon in the Booking Engine. If none of the Reviews are published then the guest will not see the Review icon.
Refer to the below link on how to publish a review on Booking Engine.