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Is it possible to send a NoShow, Cancellation, and Stay change request from eZee to Expedia OTA?

Yes! Sending important information regarding no-shows, cancellations, and stay changes directly to Expedia is now possible, ensuring accurate reservation management and avoiding unnecessary commissions, eliminating the need to access the Expedia extranet separately. This streamlined workflow not only saves valuable time but also ensures seamless and accurate information transmission from our channel manager to Expedia.

How to Access: By default, the setting to send NoShow & Cancellation is enabled for the Expedia OTA, you can also enable the Stay and Rate Update if needed to be sent to the Expedia OTA from the Absolute PMS configuration as per the screenshot shared below.

User Privilege: There is no separate privilege required to send the request to the Expedia OTA, the user just needs to have the basic PMS privileges by which they can mark the reservation as NoShow, Cancel, and Amend it and the system will automatically send the request to the Expedia OTA based on the configuration set in PMS.

  • eZee Absolute: You can Amend the reservation OR mark it as NoShow/Cancel from the Absolute PMS as per the below screenshot.

  • eZee Centrix: You can mark the reservation as NoShow from Centix (channel manager) as per the below screenshot.