I am using eZee Frontdesk and eZee Reservation and both softwares are integrated with each other. However I am not receiving booking from eZee Reservation to eZee Frontdesk although I click “Retrieve Web Reservation” Button.

Please follow below-mentioned troubleshooting steps to cross check if interface is working correctly :

1. Internet connectivity on machine.

2. Room Type Mapping

eZee Frontdesk Configuration >> Property Setup>>Room Types >>Web Room Type Configuration

Screenshots : 

3. Rate Type Mapping

Path: eZee Frontdesk Configuration >> Property Setup>>Rate Type>>Options>>Centrix Configuration

Screenshot:

4. Integration configuration in eZee FDc

After checking above steps, if all mapping and integration is ok, you can click on Retrieve Web Reservation Button again to check and confirm.