Whenever you need to refund any amount to a guest, you need to make payment as you do in a normal way, but just make refund charges in negative.
When you post charges in a negative, the system will consider as Refund.
How to access: In order to refund to a guest refer to the below video and the steps.
Location: eZee Absolute front office >> Edit Transaction >> Folio detail >> Select payment type (on which you are looking to refund) >> Add.
User Privileges: eZee absolute configuration >> User >> Edit User >> Privileges >> Front Office >> Access to Allow Refund Payments
You have Rs 674.10 to refund, and you are giving that by cash, then you can select Cash –> Cash, mention -674.10 in Amount and Add.
You can see Refund remark in a description and in the system it will also count as Refund.
Report: For refund payments we can refer the daily refund report in which we can see refund.