Whenever you need to refund any amount to a guest, you need to make payment as you do in a normal way, but just make refund charges in negative.
When you post charges in a negative, the system will consider as a Refund.
How to access: In order to refund a guest refer to the below video and the steps.
Location: eZee Absolute front office >> Edit Transaction >> Folio Operations >> Add Payment >> Select payment type (on which you are looking to refund) >> Add.
User Privileges: eZee absolute configuration >> User >> Edit User >> Privileges >> Front Office >> Access to Allow Refund Payments
You have Rs 300 to refund, and you are giving that by cash, then you can select Cash –> Cash, mention -300 in Amount and Add.
You can see a Refund remark in a description and in the system it will also count as a Refund.
Report: For refund payments, we can refer to the daily refund report in which we can see the refund.