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How Hotelier can reply to the review from Critique? (Reputation Managment)

Ezee Critique (Reputation management) system brings all your reviews from different OTA’s and Tripadvisor in the one software that is ezee critique Keep a detailed track of the reviews you receive on several sites, and respond to them effortlessly right from the reputation management software, in a flash.

So it’s not just managing reviews, but our hotel reputation management software will also help you collect more reviews for free on TripAdvisor, through the TripAdvisor Review Express program, with whom we’re affiliated.

How to access: In order to reply to the reviews from critique refer the below steps.

Location: Ezee Centrix >> Home >> Reputation Management (or an Icon on top) will redirect to the dashboard of the Reputation management as follows.

User Privilege: eZee Centrix >> Click on User name >> User >> Edit Record >> Privileges >> Front Office >> Reputation Management : Respond to Review

You may select the dates according to your requirement and search for the reviews as follows.

You will get an option to reply on the review as follows you can reply to the reviews from the Booking.com, Expedia, Booking engine Tripadvisor and etc.

Once you click on the reply button you will get an option to add your reply for that review and once you click on reply button it will send the revert to the guest.