eZee Absolute / Booking Engine / Channel Manager – Release_2.0.4

eZee hospitality solutions GDPR-ready

Europe is taking a big step in data-protection and security measures with the General Data Protection Regulations (GDPR), coming into effect from 25th May 2018. With an aim to protect information from physical and technical misuse; GDPR is built on the previous data protection rule that EU applied.

Applicable to all the businesses which gather, process and record the personal information of citizens and residents of EU, this GDPR compliance will provide all kinds of businesses with a strong data security structure and ensure that the personal data of any user or client is protected against misuse and theft.

Here are some highlights of how GDPR works for eZee Cloud Products.

In eZee Absolute

Configuration > Settings > Others > Guest Portal Setting: We have introduced three new settings in Guest Portal which are as follows:

1. Let guests request to delete their profiles

This feature allows your guests to make a request for deleting their profile. When you enable this feature, your guest can send you a request to delete their profile from the guest portal.

2. Allow changing marketing Email/SMS preferences

This feature allows guest to request changes in their email/SMS preferences. When you enable this feature, guest can send a request for changing Email/SMS preference.

3. Configure “Access to Guest Portal” template for direct check-in guests

By selecting an email template from this dropdown list, you can send “Guest Portal access” email to your direct check-in guests. We already have few readily available template categories and formats for you to choose from.

A. Email Category

B. Email Template

C. Email Template Format
In Guest Portal
  • Guest Portal Login
    • Guest portal login page lets your guest log in to the Portal using their Reservation Number/Login ID and PIN.
    • When a guest arrives by direct check-in, then he can log in to the Portal with a Login ID, whereas other guests can log in with their Reservation Num
  • Dashboard
    • The Guest Portal dashboard provides links for guests to manage their profile, delete their profile and even change their Email/SMS preferences.
    • Delete profile link will be visible after the guest has checked-out.

  • Manage Profile
    • Guests can send you request to modify their profile information as shown in below screenshot.
  • Email/SMS preferences
    • Guests can send a request for to change their Email/SMS preference as shown below.
    • Guests can unsubscribe for Email/SMS you send, as shown in the screenshot.
    • Guests can also subscribe to your Email or SMS as shown in the screenshot.

  • Delete profile
    • Delete profile link will be visible after the guest has checked-out.

Front Office
  • In Front office > Walk-in/Reservation
    • When a guest comes through a reservation, then the Guest Portal access email will be sent via a scheduled email.
    • For direct check-in guests, we are providing a system defined email template to give them access to Guest Portal. This template can be configured from Guest Portal configuration settings.

  • In Front office > Guest Portal
    • When guest sends request from Guest Portal, you can approve or reject request from the Front-office as shown in following screen-shot.

  1.  Manage profile: When your guest has requested changes in his profile, the requested changes will be reflected in the profile once you approve the request from here.
  2. Delete profile:
    • When you approve your guest’s request to delete their profile, the guest profile will be deleted from the system, and that profile will be replaced with a “Dummy profile” which is a system-defined profile. The guest will be updated with all the approved and rejected requests via email.
    • If there is any past transaction related to the deleted guest profile, then this operation will also remove that transaction from the system and replace it with dummy details as shown in the following screenshot.
    • Once a transaction is replaced by dummy details, you won’t be able to update that transaction or profile as it is a system defined detail.

  • The audit trail is also maintained for “Delete Profile” and “Manage Profile” approved requests as shown in the below screenshot.

 

  • In Front office > Past /Future Reservation
    • For existing reservations, we’re giving an option to send a manual email for Guest Portal access. So you can search that specific transaction; and from Edit Transaction screen, you can send mail for the Guest Portal access through ‘Send email’ option as shown in the following screenshot.

In eZee Booking Engine and Channel Manager

  • Cookie Policy Intimation
    1. A Cookie Policy is a policy used to inform website visitors about the cookies that a website uses.
    2. With this update, we will intimate the booking engine visitors with this ‘Cookie Policy’ about the use of cookies on our site.

  • GDPR terms and conditions
    1. On the booking engine, when a booker books room we ask various personal information on the basis of what you have configured.
    2. So, now if the booker is from Europe, there will be one option to accept GDPR terms and conditions. The booker needs to accept these conditions in order to make the booking.
    3. This option won’t be visible for other countries.
    4. This will be enabled by default on all accounts.
    5. If any property wants to display these terms and conditions, and also make it mandatory irrespective of the guest’s country, then this can be managed from backend settings. Please refer below screenshot.
    6. These settings are available in eZee Reservation -> Settings -> Property -> Field Settings -> Other information -> Privacy Policy Setting

On Booking Engine It will display to accept Privacy Policy On Billing Page.

 

 

  • Unsubscribe from emails
    1. Any of your guests can unsubscribe from your booking emails, marketing emails or both.
    2. If guest unsubscribes from booking emails, then emails related to booking updates (enquiry, fail, confirmation), emails before payment gateway redirection, booking cancellation, email on payment collection confirmation won’t be sent.
    3. If guest unsubscribes from marketing emails, then review request, thank you emails in response to feedback and such likes won’t be sent from the booking engine.

eZee New Extranet

  • Guest Portal Settings

In guest portal settings, we have introduced two new settings which are as follows:

  1. Allow guest to request for profile deletion
    • This feature allows your guests to request for delete their profile.
    • When you enable this feature, your guests can send a request for deleting their profile from the Guest Portal.


2. Allow changing marketing email/SMS preferences

  • This feature allows guest to request for email/SMS preference changes.
  • When you enable this feature, your guests can send a request for changing their email/SMS preferences.

  • eZee New Extranet > Add Reservation/Booking Engine

When a guest comes via a reservation, then Guest Portal access email will be sent via email scheduling.

  • eZee New Extranet > Guest Portal

When guest sends request from Guest Portal, you can approve or reject this request from eZee’s New Extranet Panel Guest portal as shown in the following screenshot.

      • Manage profile:
        1. When you approve the request for “Manage Profile”, the particular guest information will be updated.
      • Delete profile:
        1. When you approve the request for “Delete Profile”, the particular guest information will be deleted from the system and will be replaced with a system-defined “Dummy profile”.
        2. All the approved and rejected request information will be updated to the guest via email.
        3. If there is any past transaction related to that deleted profile, then the transaction will also be removed from the system and will be replaced with “Dummy” details, which is shown in the following screenshot.
        4. Once the transaction is replaced by dummy details, you won’t be able to update that profile and transaction as it is a system-defined information.

Audit trails are also maintained for “Delete Profile” and “Manage Profile” approved requests as shown in the screenshot below.