Error: -1: Could not load file or assembly ‘CrystalDecisions. Shared, Version=13.0.3500.0, culture = neutral ( Crystal Report Error ) in Frontdesk 7.0

Problem: While opening report, get below error How to Access: Please follow below steps to resolve error.  Close all eZee Application on thisProblem: While opening report, get below error How to Access: Please follow below steps to resolve error.  Close all eZee Application on this machine.Screenshot 1: Go to Control Panel / All Control Panel Items / Programs and Features and Uninstall below crystal report files then Download tool from browser Version Starting from example 7.0.248.4 onward that non- […]

How to apply discount in eZee Frontdesk 7.0?

What is Folio Discount? There are 2 kind of discount: 1. Rental Discount: Apply on nights 2. Flat Discount: Apply on final paymentWhat is Folio Discount? There are 2 kind of discount: 1. Rental Discount: Apply on nights 2. Flat Discount: Apply on final payment invoice Pre-requisite: eZee Frontdesk Configuration >> Master >> Reason / Remark >> New  >> Category >> Discount How to Access: Please find the below steps for applying discount Screenshot 1: Rental Discount eZee […]

How to change room status colors in eZee Frontdesk 6.0?

Yes Sure. We do have the option at eZee front desk configuration to assign the different colour for different room status which you can  assign from bellowYes Sure. We do have the option at eZee front desk configuration to assign the different colour for different room status which you can  assign from bellow mentioned path also please check the Screenshot for same. Configuration>>Other Option>>Status color The Rooms with different status in Front Desk will be viewed in the Color that you […]

Kaspersky antivirus is blocking eZee Frontdesk & Burrp 7.0

eZee getting deleted by KasperSky Antivirus. Problem: Kaspersky is blocking Software eZee Software.        Please follow the steps and set rule ineZee getting deleted by KasperSky Antivirus. Problem: Kaspersky is blocking Software eZee Software.        Please follow the steps and set rule in Kaspersky Antivirus. 1) Disable Kaspersky Protection 2) Run Same Service Pack which one client is using 3) Open Kaspersky >> Settings >> Additional >> Threats and Exclusions 4) Select Specify Trusted Applications 5) Add […]

What are the System requirements for Nextgen – Frontdesk / Burrp Version 7.0?

Please ensure that your system has following minimum system requirement: 1. Hardware requirements Processor- Intel i3 2.7 GHz or higherPlease ensure that your system has following minimum system requirement: 1. Hardware requirements Processor- Intel i3 2.7 GHz or higher Minimum RAM- 4 GB 2. OS requirements Operating System: Windows 7 SP1 or higher. Server Operating System: Windows Server 2008 R2 or higher. 3. Other Requirements .Net Framework 4.6.1 or higher Note: Nextgen – Frontdesk & Burrp […]

How to configure Yahoo email account in eZee Frontdesk 7.0?

Yahoo also requires authentication while configuring email account with eZee software. Please follow the below steps, when we try to configure Yahoo emailYahoo also requires authentication while configuring email account with eZee software. Please follow the below steps, when we try to configure Yahoo email account. Step 1)  :  We need to Authorized eZee Software and generate password (Authorized password) Go to the link:     https://login.yahoo.com/account/security?scrumb=vwTq6VkfgB4    Step 2)   :   Select “AppType = Other” from Dropdown […]

How to add several currencies or exchange rate in eZee Frontdesk 7.0?

What is exchange rate? When guest is pay with different currencies, we have to define exchange rate. Define all the currencies that you are collecting fromWhat is exchange rate? When guest is pay with different currencies, we have to define exchange rate. Define all the currencies that you are collecting from guest . Location:  eZee Frontdesk Configuration >> Configuration >> Exchange Rate User Privilege: – Configure Property >> Configure Currency Exchange Rate – Add Exchange Rate, Edit Exchange Rate, Void Exchange rate […]

How to add Tourism Tax especially for Malaysia in eZee Frontdesk 6.0?

Please refer attached link for the adding Tourism Tax for Malaysia VideoPlease refer attached link for the adding Tourism Tax for Malaysia Video Link: https://www.youtube.com/playlist?list=PLJjGVIdtmyCFyQSb69hkLa18tH9D_1u7O

How to add wakeup call in eZee frontdesk 7.0?

What is Wakeup Call? It is a prearranged alerts or reminder in order to wake someone up. Location: eZee Frontdesk >>  Tools & UtilitiesWhat is Wakeup Call? It is a prearranged alerts or reminder in order to wake someone up. Location: eZee Frontdesk >>  Tools & Utilities >> Wake up Call User Privilege: Can see Wakeup call Popup How to Access: Follow below steps to set wake up call: Note: Wake up call is working on real date time (Not based […]

-1: Conversion from string to type Boolean is not valid. [MergeCode-MailMerge]

Problem: -1: Conversion from string to type Boolean is not valid. while sending group voucher via email in Group booking so perform below steps. 1) CloseProblem: -1: Conversion from string to type Boolean is not valid. [MergeCode-MailMerge] while sending group voucher via email in Group booking so perform below steps. 1) Close eZee on all machine except server machine. 2) Take DB back up from Server machine and close eZee on server machine 3) Keep tool Datadoctor_20171207 in application folder(C:\Program […]

How to print POS posted receipt to room from eZee Frontdesk 7.0?

We can print POS post on the room from the frontdesk to check the details of what was ordered or we can check posted outlet details. Location: eZeeWe can print POS post on the room from the frontdesk to check the details of what was ordered or we can check posted outlet details. Location: eZee Frontdesk >> Open Room >> Extra Charges >> Print How to Access: You can select particular charge and click on print or print POS Receipt.  Screenshot 1: […]

How to import third party future Reservation/Booking in eZee Frontdesk 7.0?

Kindly open link in browser and download below tools: https://ezeenextgen.s3-us-west-2.amazonaws.com/download/eZeeFrontDeskTools/eZeeRes_Import.zip YouKindly open link in browser and download below tools: https://ezeenextgen.s3-us-west-2.amazonaws.com/download/eZeeFrontDeskTools/eZeeRes_Import.zip You need to fill booking structure which has .CSV format to import future reservation / bookings. We must need below to import file: First Name Last Name Room Room Type Arrival Departure Room Revenue for stay Total Revenue for stay Following points needs be considered […]

How to perform a new Reservation in eZee Frontdesk 7.0?

Below is GIF for  performing a new Reservation in eZeeBelow is GIF for  performing a new Reservation in eZee Frontdesk:

How to perform check in & check out for a guest in eZee Frontdesk 7.0?

Below is the video for performing Check In in eZee Frontdesk: Below is the video for performing Check Out in eZeeBelow is the video for performing Check In in eZee Frontdesk: Below is the video for performing Check Out in eZee Frontdesk:

How to increase/decrease the pax without affecting the rates in eZee Frondesk 7.0?

For updating the Pax information without affecting the rates, please ensure that the option"Change only pax info." is checked marked. ScreenshotFor updating the Pax information without affecting the rates, please ensure that the option“Change only pax info.” is checked marked. Screenshot 1: Screenshot 2:

System date and Freeze date is same in eZee Burrp or eZee Frondesk.

Cause: It happens when we try to perform night audit from 2 different machines at the same time. This usually happens in the client-serverCause: It happens when we try to perform night audit from 2 different machines at the same time. This usually happens in the client-server environment, whereby, two different user tries to perform night audit at the same time. Solution: (Below steps has to be followed as it is) Take the backup of eZee Burrp/Frontdesk. Click HERE to download the fix. […]