WRD Error codes and explanations!!

Below are the meaning of error codes found in WRD log: "-600" >  "PMS booking is No-show." "-400" > "Guest already checked in." "-500" >Below are the meaning of error codes found in WRD log: “-600” >  “PMS booking is No-show.” “-400” > “Guest already checked in.” “-500” > “Guest already checked out.” “-300” >  “Inventory not available.” “-200” >  “Past date booking”

How to integration performed for eZee Burrp Online and FD Online.

Steps are as follows: Note: The default port for Remote Desktop Connection is the port:3389 which we are using for the RDP Connection from client to theSteps are as follows: Note: The default port for Remote Desktop Connection is the port:3389 which we are using for the RDP Connection from client to the server. 1) First Take Server Machine On Remote. 2) Goto Intenet Browser in server machine and Check Port  3389 is open or not? How to check port is open […]

How to export data in CSV format for accounting interface??

Attached is document for exporting of data in CSV format for any third-party accounting interface. PDF Accounting s... (869Attached is document for exporting of data in CSV format for any third-party accounting interface. PDF Accounting s… (869 KB)

How to get BIR Configuration manual in eZee Frontdesk 7.0?

Note: This setting and configuration will be available for the Philippians country only and for the invoice template # 3. How to Access: Step - 1, To addNote: This setting and configuration will be available for the Philippians country only and for the invoice template # 3. How to Access: Step – 1, To add separate rental for the Additional person, first we have to make check in with the Normal Adult Step – 2, After Check in a normal person, there […]

What are the System requirements for Nextgen – Frontdesk / Burrp Version 7.0?

Please ensure that your system has following minimum system requirement: 1. Hardware requirements Processor- Intel i3 2.7 GHz or higherPlease ensure that your system has following minimum system requirement: 1. Hardware requirements Processor- Intel i3 2.7 GHz or higher Minimum RAM- 4 GB 2. OS requirements Operating System: Windows 7 SP1 or higher. Server Operating System: Windows Server 2008 R2 or higher. 3. Other Requirements .Net Framework 4.6.1 or higher Note: Nextgen – Frontdesk & Burrp […]

How to configure Yahoo email account in eZee Frontdesk 7.0?

Yahoo also requires authentication while configuring email account with eZee software. Please follow the below steps, when we try to configure Yahoo emailYahoo also requires authentication while configuring email account with eZee software. Please follow the below steps, when we try to configure Yahoo email account. Step 1)  :  We need to Authorized eZee Software and generate password (Authorized password) Go to the link:     https://login.yahoo.com/account/security?scrumb=vwTq6VkfgB4    Step 2)   :   Select “AppType = Other” from Dropdown […]

How to add several currencies or exchange rate in eZee Frontdesk 7.0?

What is exchange rate? When guest is pay with different currencies, we have to define exchange rate. Define all the currencies that you are collecting fromWhat is exchange rate? When guest is pay with different currencies, we have to define exchange rate. Define all the currencies that you are collecting from guest . Location:  eZee Frontdesk Configuration >> Configuration >> Exchange Rate User Privilege: – Configure Property >> Configure Currency Exchange Rate – Add Exchange Rate, Edit Exchange Rate, Void Exchange rate […]

How to add wakeup call in eZee frontdesk 7.0?

What is Wakeup Call? It is a prearranged alerts or reminder in order to wake someone up. Location: eZee Frontdesk >>  Tools & UtilitiesWhat is Wakeup Call? It is a prearranged alerts or reminder in order to wake someone up. Location: eZee Frontdesk >>  Tools & Utilities >> Wake up Call User Privilege: Can see Wakeup call Popup How to Access: Follow below steps to set wake up call: Note: Wake up call is working on real date time (Not based […]

How to inactive/delete configured room in eZee Frontdesk 7.0?

It is not possible to delete Room but, we can Inactivate room from the system. Location: eZee Frontdesk Configuration >> Property Setup >> RoomIt is not possible to delete Room but, we can Inactivate room from the system. Location: eZee Frontdesk Configuration >> Property Setup >> Room Operation How to Access: Kindly follow below steps to inactive room Note: If room used by any operation or transaction then you are not able to inactive room Screenshot 1: Edit Room […]

How to set Phone, Email, Identity Proof and other details as mandatory while check-in/Reservation/booking in eZee Frontdesk?

Location: eZee Front desk Configuration >> Advance Settings >> Rental >> Reservation/CheckIn/Booking Mandatory Settings  >>  CheckLocation: eZee Front desk Configuration >> Advance Settings >> Rental >> Reservation/CheckIn/Booking Mandatory Settings  >>  Check Mark preferred details  >> Save. Screenshot 1: Restart eZee Frontdesk to Get the effect on changes made.

How to print Invoice automatically or manually as I checked out in eZee Frontdesk 7.0??

You can change those settings from eZee Configuration. Location: eZee Frontdesk Configuration >> Advance Settings >> Printing  How toYou can change those settings from eZee Configuration. Location: eZee Frontdesk Configuration >> Advance Settings >> Printing  How to Access: Please Refer below screen shot for the steps: Screenshot 1: Check mark the option ” Don’t print, I will press Print Button”

I want to connect the room 401 and 402, but at the same time able to sell them separately if necessary.

What is Connected Room in eZee Frontdesk? "Connected Rooms" make Check In for one room and you "Select" connected room option then two folio will be createdWhat is Connected Room in eZee Frontdesk? “Connected Rooms” make Check In for one room and you “Select” connected room option then two folio will be created for both the connected rooms and  guest name will be same for both the rooms by which you make the guest checked In. eZee Frontdesk Configuration >> Advance […]

-1: Conversion from string to type Boolean is not valid. [MergeCode-MailMerge]

Problem: -1: Conversion from string to type Boolean is not valid. while sending group voucher via email in Group booking so perform below steps. 1) CloseProblem: -1: Conversion from string to type Boolean is not valid. [MergeCode-MailMerge] while sending group voucher via email in Group booking so perform below steps. 1) Close eZee on all machine except server machine. 2) Take DB back up from Server machine and close eZee on server machine 3) Keep tool Datadoctor_20171207 in application folder(C:\Program […]

How to print POS posted receipt to room from eZee Frontdesk 7.0?

We can print POS post on the room from the frontdesk to check the details of what was ordered or we can check posted outlet details. Location: eZeeWe can print POS post on the room from the frontdesk to check the details of what was ordered or we can check posted outlet details. Location: eZee Frontdesk >> Open Room >> Extra Charges >> Print How to Access: You can select particular charge and click on print or print POS Receipt.  Screenshot 1: […]

Why is the Receipt No. not generated for specific settlement type in eZee Frontdesk 7.0??

If there is no Receipt No. generated for certain settlement type or all the settlement type then it indicates that the Receipt No Generation setting was notIf there is no Receipt No. generated for certain settlement type or all the settlement type then it indicates that the Receipt No Generation setting was not done. Location: eZee Configuration >> Settlement type >>  Select the payment type >> Receipt No>> Tick on Receipt No Generation Details How to Access: If you wish to […]

How to check web (Booking Engine or Channel Manager) & frontdesk inventory in eZee Frondesk 7.0?

  How to Access: Please follow the steps to check inventory. Make sure you check below steps on Server Machine only Screenshot 1: eZee Frontdsek  How to Access: Please follow the steps to check inventory. Make sure you check below steps on Server Machine only Screenshot 1: eZee Frontdsek >> Desh board >> Inventory view   2)  Login to eZee Centrix>>Deals>>Inventory>>select source>> Select the month>> Click on “Show” Note: Below step is very simple to compare the Inventory between […]

How to import third party future Reservation/Booking in eZee Frontdesk 7.0?

Kindly open link in browser and download below tools: https://ezeenextgen.s3-us-west-2.amazonaws.com/download/eZeeFrontDeskTools/eZeeRes_Import.zip YouKindly open link in browser and download below tools: https://ezeenextgen.s3-us-west-2.amazonaws.com/download/eZeeFrontDeskTools/eZeeRes_Import.zip You need to fill booking structure which has .CSV format to import future reservation / bookings. We must need below to import file: First Name Last Name Room Room Type Arrival Departure Room Revenue for stay Total Revenue for stay Following points needs be considered […]

How to perform a new Reservation in eZee Frontdesk 7.0?

Below is GIF for  performing a new Reservation in eZeeBelow is GIF for  performing a new Reservation in eZee Frontdesk:

How to perform check in & check out for a guest in eZee Frontdesk 7.0?

Below is the video for performing Check In in eZee Frontdesk: Below is the video for performing Check Out in eZeeBelow is the video for performing Check In in eZee Frontdesk: Below is the video for performing Check Out in eZee Frontdesk:

How to increase/decrease the pax without affecting the rates in eZee Frondesk 7.0?

For updating the Pax information without affecting the rates, please ensure that the option"Change only pax info." is checked marked. ScreenshotFor updating the Pax information without affecting the rates, please ensure that the option“Change only pax info.” is checked marked. Screenshot 1: Screenshot 2: