Error: Database / Services Authorization Notification: Services stopped due to database error in eZee Frontdesk 7.0

Problem: Facing below error while opening eZee Frontdesk Location: eZee Front desk Configuration >> Advance Settings >> Authorized How toProblem: Facing below error while opening eZee Frontdesk Location: eZee Front desk Configuration >> Advance Settings >> Authorized How to Solve: Please refer below screenshots to resolve above problem Screenshot 1: Screenshot 2: Screenshot 3: Screenshot 4:

How to send reports on email when night audit is done in eZee Frontdesk 7.0?

Location: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> Night AuditLocation: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> Night Audit Settings >> Enable Print Pre-requisite: eZee Front Desk Configuration >> Configuration >> Users >> Add Email >> Save How to access: Please refer below screenshots to set report paths Note: This action can be only perform on […]

How to set night audit time in eZee Frontdesk 7.0?

Location: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> Night AuditLocation: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> Night Audit Settings >> Set Time >> Save How to access: Please refer below screenshots to set night audit time Note: This action can be only perform on server machine Screenshot 1:

Guest is leaving after some days but after today’s check in, I can see check out button in the room window?

Problem: Guest is leaving tomorrow, but today i can see check out button in the room window? Location: eZee Front desk Configuration >> AdvanceProblem: Guest is leaving tomorrow, but today i can see check out button in the room window? Location: eZee Front desk Configuration >> Advance Settings >> Rental How to access:  

How to delete old database backup files for eZee Frontdesk 7.0?

Location: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> Backup SettingsLocation: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> Backup Settings >> Database Auto Backup Schedule How to access: Please refer below screenshots to delete old database backup files Note: This action can be only perform on server machine Screenshot 1: Screenshot 2: Screenshot 3: Here you […]

How to set auto schedule database backup on hourly basis in eZee Frontdesk 7.0?

Location: Task Schedule Pre-requisite: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP SettingsLocation: Task Schedule Pre-requisite: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> Backup Settings >> Database Auto Backup Schedule How to access: Please refer below screenshots to set auto schedule database backup on hourly basis Note: This action can be only perform on server machine Screenshot 1: […]

How to change password in eZee Frontdesk 7.0?

Solution 1: How to change own password Location: eZee Front Desk >> User Settings How to access: Please refer below screenshots to change ownSolution 1: How to change own password Location: eZee Front Desk >> User Settings How to access: Please refer below screenshots to change own password Screenshot 1: Screenshot 2: Solution 2: How to change user password Location: eZee Front Desk >> Configuration >> Users How to access: Please refer below screenshots to change other user […]

How to add/edit user in eZee Frontdesk Configuration 7.0?

Location: eZee Front Desk Configuration >> Configuration >> Users User Privilege: Configuration Property >> Allow to Add user, AllowLocation: eZee Front Desk Configuration >> Configuration >> Users User Privilege: Configuration Property >> Allow to Add user, Allow to edit user, Allow to delete user How to access: In order to Add new user, follow below steps: Screenshot 1: Kindly find below information for user details 1. User Privacy: Enter user name, Add password of […]

Error: -1: A generic error occurred in GDI+ Error in eZee FrontDesk 7.0

Problem: Location: eZee Front desk Configuration >>  Property setup >> Property Information >> Logo How to Solve: Kindly removeProblem: Location: eZee Front desk Configuration >>  Property setup >> Property Information >> Logo How to Solve: Kindly remove /delete Hotel logo.  and Choose respective Logo Dimension are 256X256 pixels logo again from respective drive in computer. Now restart and check it. Screenshot 1: If you are still facing same problem then follow below solution.Location: eZee Frontdesk […]

How to split invoices (room tariff & extra charges) for the same room in eZee Frontdesk?

Location: eZee Front Desk >> Edit transaction / room >> Folio Summary >> New User Privilege: User Roles >> Check In/Out >>Location: eZee Front Desk >> Edit transaction / room >> Folio Summary >> New User Privilege: User Roles >> Check In/Out >> Open New Folio, Edit Folio How to access: In order to generate two invoices, you have to split folio Screenshot 1: Make new folio  Screenshot 2: Assign extra charges or charges for separate bill […]

How to merge split folio in eZee Frontdesk 7.0?

Location: eZee Front Desk >> Edit transaction >>  Rate Information How to access: In order to merge folios, you have to click on letter “M”Location: eZee Front Desk >> Edit transaction >>  Rate Information How to access: In order to merge folios, you have to click on letter “M” letter Screenshot 1: Screenshot 2: Screenshot 3: Related Question: How to split folio in eZee Frontdesk?

How to split folio (equally or manually) in eZee Frontdesk?

Location: eZee Front Desk >> Edit transaction >> Folio Summary >> New How to access: In order to split folio, you must have twoLocation: eZee Front Desk >> Edit transaction >> Folio Summary >> New How to access: In order to split folio, you must have two folios. Screenshot 1: Add new folio to split folio Screenshot 2: Make new folio with room share or other name Screenshot 3: Now g to the rate information tab, click on letter “S” […]

How to take manual database backup in eZee Frontdesk 7.0?

What is Database Backup? Database backup is the process of backing up the stored data of software. It will back up of our data. Location: Click on rightWhat is Database Backup? Database backup is the process of backing up the stored data of software. It will back up of our data. Location: Click on right top 3 bullet points >> Database Backup User Privilege: eZee Front desk Configuration >> Configuration  >> Select User >> Edit >> Operational Privilege >> Database Back Up How to […]

What is Group Booking (book multiple rooms) in eZee Frontdesk 7.0?

What is Group Booking? Group Booking is  booking more than one room for a group of people at a time. Unconfirmed booking does not affect inventory. ThisWhat is Group Booking? Group Booking is  booking more than one room for a group of people at a time. Unconfirmed booking does not affect inventory. This allows overbooking then your actual  room inventory. Location: eZee Front Desk >> Front Office >>  New Booking User Privilege: Reservation/Booking >> Add Booking How to access: Select new booking and fill […]

Guideline & Check list to Transfer Sever machine one to another!!

Guideline & Check list to Transfer Sever machine one to another:  Server transfer mean to say... Old server closing and Creating New Server and moveGuideline & Check list to Transfer Sever machine one to another:  Server transfer mean to say… Old server closing and Creating New Server and move all stuff to new server. Before Server Transfer… 1) Make a list of all Integration running from Server. 2) Note down which FD version Hotel Using. 3) Note down which […]

How to use Foreign Currency Folio?

In order to know the exact working flow on how and for what purpose Foreign Currency folio click here.Foreign CurrencyIn order to know the exact working flow on how and for what purpose Foreign Currency folio click here.Foreign Currency Folio

What is credit /company /direct billing /hotelier /city ledger account in eZee Frontdesk 7.0?

What is City Ledger Accounts? This is credit / company / hotelier/ Direct Billing account on which room charges of the rooms or restaurant will be posted forWhat is City Ledger Accounts? This is credit / company / hotelier/ Direct Billing account on which room charges of the rooms or restaurant will be posted for the moment. Later on guest or company will pay the amount against their city ledger balance & it will credited to city ledger account and charges will be […]

How to set auto schedule database backup in eZee Frontdesk 7.0?

Auto backup is the process of saving eZee Database backup by which your path of the backup will be set one time and on that path, the backup will be savedAuto backup is the process of saving eZee Database backup by which your path of the backup will be set one time and on that path, the backup will be saved daily basis automatically on the time which you have set. Schedule Backup Task will help you to schedule a backup task so that on […]

How to configure GST Tax for India in eZee Frontdesk?

What is Tax Slab? Hotelier collect below mentioned tax slab when any guest accommodation services. Note: New Tax will be apply after night audit. How toWhat is Tax Slab? Hotelier collect below mentioned tax slab when any guest accommodation services. Note: New Tax will be apply after night audit. How to Access: Please follow below steps to configure tax slab Screenshot 1: Add Tax Caption Screenshot 2: Check your Tax Advance Settings Screenshot 3: Configure Tax Slab FYI, India Tax Slab: […]

How to add guest information compulsory in eZee POS Burrp?

Refer below screenshot for set Order Information as compulsory. Location: eZee POs backoffice >> Outlet Operation >> Edit Outlet >> OrderRefer below screenshot for set Order Information as compulsory. Location: eZee POs backoffice >> Outlet Operation >> Edit Outlet >> Order Type >> Check mark on this option “Guest Name is compulsory”. Screenshot 1: