How to split folio ( equally & manually ) in eZee Frontdesk 7.0?

Location: eZee Front Desk >> Edit transaction >> Folio Summary >> New How to access: In order to split folio, you must have twoLocation: eZee Front Desk >> Edit transaction >> Folio Summary >> New How to access: In order to split folio, you must have two folios. Screenshot 1: Add new folio to split folio Screenshot 2: Screenshot 3: As two folio are done, go to the rate information tab, click on letter “S” letter to split […]

How to take manual database backup in eZee Frontdesk 7.0?

What is Database Backup? Database backup is the process of backing up the stored data of software. It will back up of our data. Location: Click on rightWhat is Database Backup? Database backup is the process of backing up the stored data of software. It will back up of our data. Location: Click on right top 3 bullet points >> Database Backup User Privilege: eZee Front desk Configuration >> Configuration  >> Select User >> Edit >> Operational Privilege >> Database Back Up How to […]

What is Group Booking (book multiple rooms) in eZee Frontdesk 7.0?

What is Group Booking? Group Booking is  booking more than one room for a group of people at a time. Unconfirmed booking does not affect inventory. ThisWhat is Group Booking? Group Booking is  booking more than one room for a group of people at a time. Unconfirmed booking does not affect inventory. This allows overbooking then your actual  room inventory. Location: eZee Front Desk >> Front Office >>  New Booking User Privilege: Reservation/Booking >> Add Booking How to access: Select new booking and fill […]

Guideline & Check list to Transfer Sever machine one to another!!

Guideline & Check list to Transfer Sever machine one to another:  Server transfer mean to say... Old server closing and Creating New Server and moveGuideline & Check list to Transfer Sever machine one to another:  Server transfer mean to say… Old server closing and Creating New Server and move all stuff to new server. Before Server Transfer… 1) Make a list of all Integration running from Server. 2) Note down which FD version Hotel Using. 3) Note down which […]

How to use Foreign Currency Folio?

In order to know the exact working flow on how and for what purpose Foreign Currency folio click here.Foreign CurrencyIn order to know the exact working flow on how and for what purpose Foreign Currency folio click here.Foreign Currency Folio

What is credit /company /direct billing /hotelier /city ledger account in eZee Frontdesk 7.0?

What is City Ledger Accounts? This is credit / company / hotelier/ Direct Billing account on which room charges of the rooms or restaurant will be posted forWhat is City Ledger Accounts? This is credit / company / hotelier/ Direct Billing account on which room charges of the rooms or restaurant will be posted for the moment. Later on guest or company will pay the amount against their city ledger balance & it will credited to city ledger account and charges will be […]

How to set auto schedule database backup in eZee Frontdesk 7.0?

Auto backup is the process of saving eZee Database backup by which your path of the backup will be set one time and on that path, the backup will be savedAuto backup is the process of saving eZee Database backup by which your path of the backup will be set one time and on that path, the backup will be saved daily basis automatically on the time which you have set. Schedule Backup Task will help you to schedule a backup task so that on […]

How to configure GST Tax for India in eZee Frontdesk 7.0?

What is Tax Slab? Hotelier collect below mentioned tax slab when any guest accommodation services. Note: New Tax will be apply after night audit. How toWhat is Tax Slab? Hotelier collect below mentioned tax slab when any guest accommodation services. Note: New Tax will be apply after night audit. How to Access: Please follow below steps to configure tax slab Screenshot 1: Add Tax Caption Screenshot 2: Check your Tax Advance Settings Screenshot 3: Configure Tax Slab FYI, India Tax Slab: […]

What is iFeedback and systerm requirement?

eZee iFeedback is customer feedback Management system through which you can effectively collect reviews, Opinion or any Data that is important so usingeZee iFeedback is customer feedback Management system through which you can effectively collect reviews, Opinion or any Data that is important so using iFeedback you can create Surveys, and Reviews through multiple sources like, Tablet Surveys, website Surveys, Smartphones surveys, Hotel and Restaurant App, Touchscreen Kiosks etc.You can customize the surveys and questions according to […]

Error: -1: Could not load file or assembly ‘CrystalDecisions. Shared, Version=13.0.3500.0, culture = neutral ( Crystal Report Error ) in Frontdesk 7.0

Problem: While opening report, get below error How to Access: Please follow below steps to resolve error.  Close all eZee Application on thisProblem: While opening report, get below error How to Access: Please follow below steps to resolve error.  Close all eZee Application on this machine. Screenshot 1: Go to Control Panel / All Control Panel Items / Programs and Features and Uninstall below crystal report files then Download tool Version Starting from example 7.0.248.4 onward that non- TLS https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/CRSetupX86_70.msi Version […]

Producation Analysis Report in eZee Frontdesk

Explainantion of Report : Producation Analysis Report This report choose each time market place and source and have separate report for each of them. InExplainantion of Report : Producation Analysis Report This report choose each time market place and source and have separate report for each of them. In this report selection, the panel selects each Market segment on which you want to bifurcation.  Please refer below screenshot where by its showing Companies & OTA  as Market Places & […]

Use of Flash Report in Frontdesk

What is Flash Report? Flash report is one kind of manager report which contains your opening balance of the day and closing balance of the day including ofWhat is Flash Report? Flash report is one kind of manager report which contains your opening balance of the day and closing balance of the day including of all credit and debit charges.  Where the Opening Balance figure comes from? :  Opening balance is previous day closing balance. Why don’t the income accounts on the […]

How to check particular day occupancy (including In-house and due out rooms) in eZee Frontdesk 7.0?

Location: eZee Frontdesk >> Reports >> Front Office >> Guest In-house report where you can check mark the option " Include Due OutLocation: eZee Frontdesk >> Reports >> Front Office >> Guest In-house report where you can check mark the option ” Include Due Out rooms”, and then pull the report. Please refer below screenshot.

Error: Working date and Freeze date same in eZee Frontdesk 7.0

Many times there will be a situation when the working date and the freezing date of the software will be same. When this happens, you may find the problemMany times there will be a situation when the working date and the freezing date of the software will be same. When this happens, you may find the problem while taking check-ins, reservations, or bookings in the software. Such message pops up and the user is not able to take a booking in Front desk. […]

How discount (Rental Discount & Flat Discount)works in eZee Frontdesk 7.0?

What is Folio Discount? There are 2 kind of discount: 1. Rental Discount: Apply on nights 2. Flat Discount: Apply on final paymentWhat is Folio Discount? There are 2 kind of discount: 1. Rental Discount: Apply on nights 2. Flat Discount: Apply on final payment invoice Pre-requisite: eZee Frontdesk Configuration >> Master >> Reason / Remark >> New  >> Category >> Discount User Privilege: Rental : General Setting >> Allow to Give discount, Allow to give a […]

How to add hotel and room images in eZee Front desk 7.0?

Please follow the below steps for adding the Hotel Image in eZee Front desk and to set the Images for room: Screenshot 1: You can set the Hotel Image inPlease follow the below steps for adding the Hotel Image in eZee Front desk and to set the Images for room: Screenshot 1: You can set the Hotel Image in eZee Frontdesk from the eZee Front Desk Configuration, Kindly Follow the Screenshot For the same. Screenshot 2: Screenshot 3:To set the Room Image Kindly refer the below […]

How to refund to guest in eZee Frontdesk 7.0? or Error: Sorry you cannot checkout this guest. Reason: Balance amount is not zero.

Problem: How to Solve: Here we have to refund amount to guest as extra amount taken by mistake. To refund amount, follow below steps: Location: eZeeProblem: How to Solve: Here we have to refund amount to guest as extra amount taken by mistake. To refund amount, follow below steps: Location: eZee Frontdesk >> Edit Transaction / Room >> Payment Details >> Refund User Privilege: Payment >> Ability to refund Screenshot 1: Screenshot 2: Screenshot 3: Screenshot 4: Daily Refund Report

How can to post Laundry bill to Guest room in eZee Frontdesk 7.0?

In order to post a bill to Room, you would require selecting a room from the list and after saving it.  And, “Room to post” option will help you to postIn order to post a bill to Room, you would require selecting a room from the list and after saving it.  And, “Room to post” option will help you to post bill to guest folio. Location: eZee Frontdesk >> Laundry >> Guest Laundry Prerequisite: eZee Frontdesk >> Laundry >> Laundry Items >> Service Information >> Cost to […]

How to add allowance as extra charge in the room in eZee Frontdesk 7.0?

What is allowance as extra charge? Here extra charge is used as allowance / receivables as against folio.  this is kind of settlement for extraWhat is allowance as extra charge? Here extra charge is used as allowance / receivables as against folio.  this is kind of settlement for extra charge Location: eZee FrontDesk Configuration >> Advance Setting >> Rental >> Allowance Prerequisite: eZee Frontdesk Configuration >> Configuration >> Extra Charge User Privilege: General Settings >> Allow to give a allowance How […]

Kaspersky antivirus is blocking eZee Frontdesk & Burrp 7.0

eZee getting deleted by KasperSky Antivirus. Problem: Kaspersky is blocking Software eZee Software.        Please follow the steps and set rule ineZee getting deleted by KasperSky Antivirus. Problem: Kaspersky is blocking Software eZee Software.        Please follow the steps and set rule in Kaspersky Antivirus. 1) Disable Kaspersky Protection 2) Run Same Service Pack which one client is using 3) Open Kaspersky >> Settings >> Additional >> Threats and Exclusions 4) Select Specify Trusted Applications 5) Add […]