How to send reports on email when night audit is done in eZee Frontdesk 7.0?

Location: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> Night AuditLocation: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> Night Audit Settings >> Enable Print Pre-requisite: eZee Front Desk Configuration >> Configuration >> Users >> Add Email >> Save How to access: Please refer below screenshots to set report paths Note: This action can be only perform on […]

How to set night audit time in eZee Frontdesk 7.0?

Location: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> Night AuditLocation: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> Night Audit Settings >> Set Time >> Save How to access: Please refer below screenshots to set night audit time Note: This action can be only perform on server machine Screenshot 1:

Guest is leaving after some days but after today’s check in, I can see check out button in the room window?

Problem: Guest is leaving tomorrow, but today i can see check out button in the room window? Location: eZee Front desk Configuration >> AdvanceProblem: Guest is leaving tomorrow, but today i can see check out button in the room window? Location: eZee Front desk Configuration >> Advance Settings >> Rental How to access:  

How to delete old database backup files for eZee Frontdesk 7.0?

Location: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> Backup SettingsLocation: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> Backup Settings >> Database Auto Backup Schedule How to access: Please refer below screenshots to delete old database backup files Note: This action can be only perform on server machine Screenshot 1: Screenshot 2: Screenshot 3: Here you […]

How to set auto schedule database backup on hourly basis in eZee Frontdesk 7.0?

Location: Task Schedule Pre-requisite: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP SettingsLocation: Task Schedule Pre-requisite: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> Backup Settings >> Database Auto Backup Schedule How to access: Please refer below screenshots to set auto schedule database backup on hourly basis Note: This action can be only perform on server machine Screenshot 1: […]

How to change password in eZee Frontdesk 7.0?

Solution 1: How to change own password Location: eZee Front Desk >> User Settings How to access: Please refer below screenshots to change ownSolution 1: How to change own password Location: eZee Front Desk >> User Settings How to access: Please refer below screenshots to change own password Screenshot 1: Screenshot 2: Solution 2: How to change user password Location: eZee Front Desk >> Configuration >> Users How to access: Please refer below screenshots to change other user […]

How to add/edit user in eZee Frontdesk Configuration 7.0?

Location: eZee Front Desk Configuration >> Configuration >> Users User Privilege: Configuration Property >> Allow to Add user, AllowLocation: eZee Front Desk Configuration >> Configuration >> Users User Privilege: Configuration Property >> Allow to Add user, Allow to edit user, Allow to delete user How to access: In order to Add new user, follow below steps: Screenshot 1: Kindly find below information for user details 1. User Privacy: Enter user name, Add password of […]

Error: -1: A generic error occurred in GDI+ Error in eZee FrontDesk 7.0

Problem: Location: eZee Front desk Configuration >>  Property setup >> Property Information >> Logo How to Solve: Kindly removeProblem: Location: eZee Front desk Configuration >>  Property setup >> Property Information >> Logo How to Solve: Kindly remove /delete Hotel logo.  and Choose respective Logo Dimension are 256X256 pixels logo again from respective drive in computer. Now restart and check it. Screenshot 1: If you are still facing same problem then follow below solution.Location: eZee Frontdesk […]

How to create two separate invoices (room tariff & extra charges) for the same room in eZee Frontdesk 7.0?

Location: eZee Front Desk >> Edit transaction / room >> Folio Summary >> New User Privilege: User Roles >> Check In/Out >>Location: eZee Front Desk >> Edit transaction / room >> Folio Summary >> New User Privilege: User Roles >> Check In/Out >> Open New Folio, Edit Folio How to access: In order to generate two invoices, you have to split folio Screenshot 1: Make new folio  Screenshot 2: Assign extra charges or charges for separate bill […]

How to merge split folio in eZee Frontdesk 7.0?

Location: eZee Front Desk >> Edit transaction >>  Rate Information How to access: In order to merge folios, you have to click on letter “M”Location: eZee Front Desk >> Edit transaction >>  Rate Information How to access: In order to merge folios, you have to click on letter “M” letter Screenshot 1: Screenshot 2: Screenshot 3: Related Question: How to split folio in eZee Frontdesk?

How to split folio ( equally & manually ) in eZee Frontdesk 7.0?

Location: eZee Front Desk >> Edit transaction >> Folio Summary >> New How to access: In order to split folio, you must have twoLocation: eZee Front Desk >> Edit transaction >> Folio Summary >> New How to access: In order to split folio, you must have two folios. Screenshot 1: Add new folio to split folio Screenshot 2: Screenshot 3: As two folio are done, go to the rate information tab, click on letter “S” letter to split […]

How to take manual database backup in eZee Frontdesk 7.0?

What is Database Backup? Database backup is the process of backing up the stored data of software. It will back up of our data. Location: Click on rightWhat is Database Backup? Database backup is the process of backing up the stored data of software. It will back up of our data. Location: Click on right top 3 bullet points >> Database Backup User Privilege: eZee Front desk Configuration >> Configuration  >> Select User >> Edit >> Operational Privilege >> Database Back Up How to […]

What is Group Booking (book multiple rooms) in eZee Frontdesk 7.0?

What is Group Booking? Group Booking is  booking more than one room for a group of people at a time. Unconfirmed booking does not affect inventory. ThisWhat is Group Booking? Group Booking is  booking more than one room for a group of people at a time. Unconfirmed booking does not affect inventory. This allows overbooking then your actual  room inventory. Location: eZee Front Desk >> Front Office >>  New Booking User Privilege: Reservation/Booking >> Add Booking How to access: Select new booking and fill […]

Guideline & Check list to Transfer Sever machine one to another!!

Guideline & Check list to Transfer Sever machine one to another:  Server transfer mean to say... Old server closing and Creating New Server and moveGuideline & Check list to Transfer Sever machine one to another:  Server transfer mean to say… Old server closing and Creating New Server and move all stuff to new server. Before Server Transfer… 1) Make a list of all Integration running from Server. 2) Note down which FD version Hotel Using. 3) Note down which […]

What is credit /company /direct billing /hotelier /city ledger account in eZee Frontdesk 7.0?

What is City Ledger Accounts? This is credit / company / hotelier/ Direct Billing account on which room charges of the rooms or restaurant will be posted forWhat is City Ledger Accounts? This is credit / company / hotelier/ Direct Billing account on which room charges of the rooms or restaurant will be posted for the moment. Later on guest or company will pay the amount against their city ledger balance & it will credited to city ledger account and charges will be […]

How to set auto schedule database backup in eZee Frontdesk 7.0?

Auto backup is the process of saving eZee Database backup by which your path of the backup will be set one time and on that path, the backup will be savedAuto backup is the process of saving eZee Database backup by which your path of the backup will be set one time and on that path, the backup will be saved daily basis automatically on the time which you have set. Schedule Backup Task will help you to schedule a backup task so that on […]

What is iFeedback and systerm requirement?

eZee iFeedback is customer feedback Management system through which you can effectively collect reviews, Opinion or any Data that is important so usingeZee iFeedback is customer feedback Management system through which you can effectively collect reviews, Opinion or any Data that is important so using iFeedback you can create Surveys, and Reviews through multiple sources like, Tablet Surveys, website Surveys, Smartphones surveys, Hotel and Restaurant App, Touchscreen Kiosks etc.You can customize the surveys and questions according to […]

Error: -1: Could not load file or assembly ‘CrystalDecisions. Shared, Version=13.0.3500.0, culture = neutral ( Crystal Report Error ) in Frontdesk 7.0

Problem: While opening report, get below error How to Access: Please follow below steps to resolve error.  Close all eZee Application on thisProblem: While opening report, get below error How to Access: Please follow below steps to resolve error.  Close all eZee Application on this machine. Screenshot 1: Go to Control Panel / All Control Panel Items / Programs and Features and Uninstall below crystal report files then Download tool from browser Version Starting from example 7.0.248.4 onward that non- TLS […]

How to check particular day occupancy (including In-house and due out rooms) in eZee Frontdesk 7.0?

Location: eZee Frontdesk >> Reports >> Front Office >> Guest In-house report where you can check mark the option " Include Due OutLocation: eZee Frontdesk >> Reports >> Front Office >> Guest In-house report where you can check mark the option ” Include Due Out rooms”, and then pull the report. Please refer below screenshot.

Error: Working date and Freeze date same in eZee Frontdesk 7.0

Many times there will be a situation when the working date and the freezing date of the software will be same. When this happens, you may find the problemMany times there will be a situation when the working date and the freezing date of the software will be same. When this happens, you may find the problem while taking check-ins, reservations, or bookings in the software. Such message pops up and the user is not able to take a booking in Front desk. […]