How to do checkin for past date/ back date/ Insert transaction in eZee Frontdesk 7.0?

What is Insert Transaction? Hotelier can add back date transaction for any emergency like Power issue, Receptionist is not available etc. Location: eZeeWhat is Insert Transaction? Hotelier can add back date transaction for any emergency like Power issue, Receptionist is not available etc. Location: eZee Front desk >>  Back Office >> Insert Transaction User Privilege: Check In/Out  >> Insert Transaction in Open date, Insert Transaction in Audited Date How to Access: Please follow below steps to take […]

How to void a checked in room transaction in eZee Frontdesk 7.0?

Location: eZee Front desk >>  Back Office >> Undo Transaction tab >> Void Transaction Pre-requisite: eZee Front desk ConfigurationLocation: eZee Front desk >>  Back Office >> Undo Transaction tab >> Void Transaction Pre-requisite: eZee Front desk Configuration >> Master >> Reason / Remark >> Category >> Void Transaction (Room Operation)  How to Access: You can perform void checked in transaction by following the below steps Screenshot 1: Screenshot 2:

How to undo check in or a hotelier accidentally checked-in, is it possible to reverse it in eZee Frontdesk 7.0?

Location: eZee Front desk >>  Edit transaction/room >> More >> Undo check-in User Privilege: eZee Front desk Configuration >>Location: eZee Front desk >>  Edit transaction/room >> More >> Undo check-in User Privilege: eZee Front desk Configuration >> Configuration  >> Select User >> Edit >> >> Operational Privilege >> check In/Out >> Allow Undo CheckIn How to Access: Must follow below clause, 1. Allow to do  undo check-in for reservation / Booking. Can’t possible […]

How to change room color in room view in eZee Frontdesk 7.0?

Problem: How to Access: We do have the option at eZee front desk configuration to change room colour. You can  follow below steps: Location: eZeeProblem: How to Access: We do have the option at eZee front desk configuration to change room colour. You can  follow below steps: Location: eZee Frontdesk Configuration >> Property Setup >> Room Type Screenshot 1: Screenshot 2:

How to change room status (Reservation/Due-out/checked out) colors in eZee Frontdesk 7.0?

Problem: How to Access: We do have the option at eZee front desk configuration to assign the different color for different room status which you canProblem: How to Access: We do have the option at eZee front desk configuration to assign the different color for different room status which you can  assign from below steps: Location: eZee Frontdesk Configuration >> Miscellaneous >> Status color Screenshot 1:

How to add non rental object (banquet venue, Swimming Pool, Reception) in eZee Frontdesk 7.0?

What is non rental object? You can add non rental spaces existing in your property such as Swimming Pool, Garden, Reception etc. for better hotelWhat is non rental object? You can add non rental spaces existing in your property such as Swimming Pool, Garden, Reception etc. for better hotel visualization Location: eZee Frontdesk Configuration >> Property Setup >> Non Rental Unit How to Access: Please follow below steps to create new non rental unit: Screenshot 1: Screenshot 2: Screenshot […]

I am not able to find out new added user in eZee Frontdesk 7.0

Problem: How to Solve: In order to find out new user, please follow below steps Location: eZee Front desk Configuration >>  ConfigurationProblem: How to Solve: In order to find out new user, please follow below steps Location: eZee Front desk Configuration >>  Configuration >> Users Screenshot 1: Select all user type Screenshot 2: Give front desk access to user

How to change / extend a stay for guest in eZee Frontdesk 7.0?

Location: eZee Front desk >>  Dashboard >>  Views / Open Room User Privilege: General Settings >> Allow to Extend Stay, Ability toLocation: eZee Front desk >>  Dashboard >>  Views / Open Room User Privilege: General Settings >> Allow to Extend Stay, Ability to reduce stay, Reduce Stay below today dates How to Solve: Please follow below steps in order to extend stay with all views Screenshot 1: Room View – Right click on room and go for […]

How to unmark Maintenance Block (Out of Order Rooms) in eZee Frontdesk 7.0?

Problem: How to Solve: In order to find marked out of order rooms for a specific date range, please follow below steps Location: eZee Front deskProblem: How to Solve: In order to find marked out of order rooms for a specific date range, please follow below steps Location: eZee Front desk >>  Front Office >> Out of Order Screenshot 1: Screenshot 2:

How to mark Maintenance Block (Out of Order Rooms) in eZee Frontdesk 7.0?

What is Out of Order? Out of Order / Out of Service. Basically, the steps for setting a room Out of Orderand Out of Service are the same, but theWhat is Out of Order? Out of Order / Out of Service. Basically, the steps for setting a room Out of Orderand Out of Service are the same, but the reasons are quite different: Out of Order(OOO) is typically used when a room is being renovated, undergoing repairs, or cannot be used. Location: eZee Front desk  >>  Front Office >> Out of […]

How to give night audit privilege to the user in eZee Frontdesk 7.0?

Location: eZee Frontdesk Configuration >>  Login as Admin >> Configuration >> Users >> Select Users >> Edit >>Location: eZee Frontdesk Configuration >>  Login as Admin >> Configuration >> Users >> Select Users >> Edit >> Operational privilege How to Access: In order to assign privilege for night audit process, please refer below mentioned steps: Screenshot 1: Related Question : Night auditor or user is not able to perform night audit, its grayed out […]

Night auditor or user is not able to find out night audit operational privilege in eZee Frontdesk 7.0

Problem: How to Solve: In order to find out Night audit optional privilege, you have change user ability level privilege, please follow belowProblem: How to Solve: In order to find out Night audit optional privilege, you have change user ability level privilege, please follow below solutions Location: eZee Front desk Configuration >>  Configuration >> Ability Level v/s Privilege Screenshot 1: Screenshot 2:

Night auditor or user is not able to perform night audit, its grayed out in eZee Frontdesk 7.0

Problem: How to Solve: Location: eZee Frontdesk Configuration >>  Login as Admin >> Configuration >> Users >> Select UsersProblem: How to Solve: Location: eZee Frontdesk Configuration >>  Login as Admin >> Configuration >> Users >> Select Users >> Edit >> Operational privilege How to Access: In order to assign privilege for night audit process, please refer below mentioned steps: Screenshot 1:

I can’t find out night audit option in eZee Frontdesk 7.0?

Problem: How to Solve: Location: eZee Front desk  >>  3 Bullet Point(Top right corner) >> Night Audit ScreenshotProblem: How to Solve: Location: eZee Front desk  >>  3 Bullet Point(Top right corner) >> Night Audit Screenshot 1:

How to add deposit for booking in eZee FrontDesk 7.0?

Location: eZee Frontdesk >> Walk in/Reservation >> Payment Details >> New Pre requisite: eZee Frontdesk Configuration >>Location: eZee Frontdesk >> Walk in/Reservation >> Payment Details >> New Pre requisite: eZee Frontdesk Configuration >> Configuration  >> Extra Charge Category eZee Frontdesk Configuration >> Configuration  >> Extra Charge >> New eZee Frontdesk Configuration >> Master >> Deposit >> New How to Access: In order to enter deposit amount, you need to configure deposit […]

How to add virtual room in eZee Frontdesk 7.0?

What is Virtual Room? Virtual Room that does not physically exist but made by software to appear. The room will not be available for sale, we can use it forWhat is Virtual Room? Virtual Room that does not physically exist but made by software to appear. The room will not be available for sale, we can use it for hotel staff use. Example: John is going to checkout from Room 101 with luggage and Robin is willing to check-in on same room at the same […]

I can’t find out clean room option in eZee Frontdesk 7.0?

Problem: I can't find out clean room option in room window How to solve: Once the room is marked as dirty, a housekeeper will check the room and changeProblem: I can’t find out clean room option in room window How to solve: Once the room is marked as dirty, a housekeeper will check the room and change the status to “To be inspected” for any repairs to be checked, and then it will be marked as Clean.Refer below screenshots to make room clean […]

How to configure room status (dirty/clean) in eZee Frontdesk 7.0?

Once the room is marked as dirty, a housekeeper will check the room and change the status to “To be inspected” for any repairs to be checked, and then itOnce the room is marked as dirty, a housekeeper will check the room and change the status to “To be inspected” for any repairs to be checked, and then it will be marked as Clean. Location: eZee FrontDesk >> Dashboard >> Room View How to access: Refer below screenshots to make room clean Screenshot 1: Room […]

What is database authorization process in eZee Frontdesk 7.0?

The database authorization process is provided to control services of some modules in testing mode when we restore client backup on our software. DatabaseThe database authorization process is provided to control services of some modules in testing mode when we restore client backup on our software. Database Authorization process locks database from activating certain sensitive operation. This is to ensure, these operations are not performed accidentally during database testing. It is one time process, Once you press authorized its clear […]

Error: Database / Services Authorization Notification: Services stopped due to database error in eZee Frontdesk 7.0

Problem: Facing below error while opening eZee Frontdesk Location: eZee Front desk Configuration >> Advance Settings >> Authorized How toProblem: Facing below error while opening eZee Frontdesk Location: eZee Front desk Configuration >> Advance Settings >> Authorized How to Solve: Please refer below screenshots to resolve above problem Screenshot 1: Screenshot 2: Screenshot 3: Screenshot 4: