How to add extra charge tax and it’s name / caption in eZee Frontdesk 7.0?

Location: eZee Frontdesk Configuration >> Configuration >> Extra Charge How to Access: Follow below steps to add extra chargeLocation: eZee Frontdesk Configuration >> Configuration >> Extra Charge How to Access: Follow below steps to add extra charge tax: Screenshot 1: Here you can define your extra charge tax caption Screenshot 2: Edit extra charge and add tax Screenshot 3: Here you can see extra charge and it’s tax Screenshot 4: Extra charge will be […]

How to add extra charge in eZee Frontdesk 7.0?

Location: eZee Frontdesk Configuration >> Configuration >> Extra Charge How to Access: Follow below steps to add extra charge taxLocation: eZee Frontdesk Configuration >> Configuration >> Extra Charge How to Access: Follow below steps to add extra charge tax name/caption Screenshot 1: Click on new button and add extra charge Screenshot 2: Restart front desk to check extra charge in the room Related Question: How to add extra charge tax and it’s name / caption in […]

How to send birthday/anniversary wishes via SMS from eZee Frontdesk 7.0?

We can send birthday and anniversary wish via SMS. So we have to set template first and send wishes to guest. Note: You need SMS Notification license onWe can send birthday and anniversary wish via SMS. So we have to set template first and send wishes to guest. Note: You need SMS Notification license on server machine and SMS integration should be perform with vendors. SMS charges is paid by Hotelier. Location: eZee Frontdesk >> Front office >> Guest Database >> Filter […]

How to remove the housekeeping status ( To be inspected ) for dirty room in eZee Frontdesk 7.0??

Problem: Remove “To be inspected” status because housekeeping department is not available in hotel How to Solve: You can keep : Clean and DirtyProblem: Remove “To be inspected” status because housekeeping department is not available in hotel How to Solve: You can keep : Clean and Dirty only as Housekeeping is not available in the hotel Location: eZee Frontdesk Configuration >> Advance Settings >> Display >> Housekeeping Setting Screenshot 1: Screenshot 2:

How to transfer folio charges / amount to other room in eZee Frontdesk 7.0?

What is Folio Transfer? You can move or transfer room tariff to another room. Location: eZee Frontdesk >> Edit Transaction / Room >> PaymentWhat is Folio Transfer? You can move or transfer room tariff to another room. Location: eZee Frontdesk >> Edit Transaction / Room >> Payment details >> Folio Transfer User Privilege: Payment >> Transfer Folio How to Access: In order to transfer folio, please refer below mentioned steps: Screenshot 1: You can see room charges here Screenshot […]

Room Tariff got changed when I have done room move in eZee Frontdesk 7.0

Problem: I have changed room 102 to 1004 and room tariff got changed Screenshot 1: Screenshot 2: How to Solve: In order to room change with old roomProblem: I have changed room 102 to 1004 and room tariff got changed Screenshot 1: Screenshot 2: How to Solve: In order to room change with old room tariff, please follow below steps. Location: eZee Front desk >>  Edit Transaction / Room >>  More >> Rome Move Screenshot 1: Change room move 1004 to 102 […]

How to do room move for guest in eZee Frontdesk 7.0?

What is Room Move? Room Move means shift or move your guest to other room  Location: eZee Front desk >>  Edit Transaction / Room >>  MoreWhat is Room Move? Room Move means shift or move your guest to other room  Location: eZee Front desk >>  Edit Transaction / Room >>  More >> Rome Move User Privilege: General settings >> Allow to Change Room How to Access: In order to room move, please follow below steps Screenshot 1: Here guest is […]

Error: You can not do this operation because there is some deposit is due for settlement in eZee Frontdesk 7.0

Problem: How to Solve: You have to take deposit in payment details as per below screenshot: Location: eZee Frontdesk >> Edit Transaction / RoomProblem: How to Solve: You have to take deposit in payment details as per below screenshot: Location: eZee Frontdesk >> Edit Transaction / Room >> Payment Details Screenshot 1: Screenshot 2: Untick deposit box Screenshot 3:

How to display room tariff on Guest Registration Card in eZee Frontdesk 7.0?

Problem: How to Access: You can tick on show rate on registration here by following below steps:  Location: eZee Frontdesk >> EditProblem: How to Access: You can tick on show rate on registration here by following below steps:  Location: eZee Frontdesk >> Edit transaction / room Screenshot 1: Screenshot 2:

How to add hotel registration number ( GST no. , Vat no. , CIN no. ) on the invoice in eZee Frondesk 7.0?

Location: eZee Frontdesk Configuration >> Advance Setting >> Display >> Registration No. Caption Pre-requisite: eZee FrontdeskLocation: eZee Frontdesk Configuration >> Advance Setting >> Display >> Registration No. Caption Pre-requisite: eZee Frontdesk Configuration >> Property Setup >> Property Configuration How to Access: You can add hotel registration number number caption here by following below steps:  Screenshot 1: Screenshot 2: Screenshot 3:

How to print blank Guest Registration Card in eZee Frontdesk 7.0?

Location: eZee Frontdesk >> Click on right top 3 bullet points >> Blank Reg. Form How to Access: You can print blank registration form byLocation: eZee Frontdesk >> Click on right top 3 bullet points >> Blank Reg. Form How to Access: You can print blank registration form by following below steps:  Screenshot 1: Screenshot 2:

How can change room rates after guest checked-in in eZee Frontdesk 7.0?

Location: eZee Frontdesk >> Edit transaction/Room >> Rate Information tab How to Access: Add new tariff for appropriate date via apply changeLocation: eZee Frontdesk >> Edit transaction/Room >> Rate Information tab How to Access: Add new tariff for appropriate date via apply change by following below steps:  Screenshot 1: Screenshot 2: Screenshot 3: Screenshot 4:

How to add tentative/ unconfirmed booking in eZee Frontdesk 7.0?

What is tentative/ unconfirmed booking? Tentative/Unconfirmed booking can set release period and minimum release amount % before arrival date for unconfirmedWhat is tentative/ unconfirmed booking? Tentative/Unconfirmed booking can set release period and minimum release amount % before arrival date for unconfirmed booking. Thus, If the payment for unconfirmed booking is not received by end of release period, Unconfirmed booking can be voided or cancelled during night audit at the end of arrival date. Location: eZee […]

How to update room inventory to channel manager from eZee Frontdesk 7.0?

Location: eZee Front desk >>  Back Office >> Web Update >> Room Info (tab) How to Access: Kindly close wiru/wrd tool before inventoryLocation: eZee Front desk >>  Back Office >> Web Update >> Room Info (tab) How to Access: Kindly close wiru/wrd tool before inventory push. Please find the below steps and screenshot for updating inventory from eZee Frontdesk: Screenshot 1: Choose the dates filter and click on ” Get Details ” button to get room type wise inventory. Please select all […]

Error: The room is already in use Machine Name eZee-PC User Name: eZee (Network lock) in eZee Frontdesk 7.0

Problem: How to Solve: It is happened due to power loss, the system closed abruptly and the same room is accessed by another user from another machine.Problem: How to Solve: It is happened due to power loss, the system closed abruptly and the same room is accessed by another user from another machine. Here room got locked. User Privilege Name: – Access to Netlock – Allow to Delete Group Netlock Location: eZee Frontdesk >> Tools & Utilities >> Network Lock Screenshot 1:

How to add GSTIN when folio post on city ledger account in eZee Frontdesk 7.0?

Location: eZee Front desk >>  Back Office >> City Ledger A/C How to Access: You have to add GSTIN in the company's account / city ledgerLocation: eZee Front desk >>  Back Office >> City Ledger A/C How to Access: You have to add GSTIN in the company’s account / city ledger account as per below screenshot Screenshot 1: Add GSTIN in company account Screenshot 2: Open room and post bill to company Screenshot 3:

How to add guest GSTIN on the invoice in eZee Frontdesk 7.0?

Location: eZee Front desk >>  Edit transaction/room >> Guest Information How to Access: You have to add GSTIN in guest information as perLocation: eZee Front desk >>  Edit transaction/room >> Guest Information How to Access: You have to add GSTIN in guest information as per below screenshot Screenshot 1: Screenshot 2: Screenshot 3: Don’t keep any bill to when you want to display guest GSTIN Screenshot 4:

Can I make check-in for yesterday after night audit? or How to insert transaction for past date/back date in eZee Frontdesk?

What is Insert Transaction? Hotelier can add back date transaction for any emergency like Power issue, Receptionist is not available etc. You can addWhat is Insert Transaction? Hotelier can add back date transaction for any emergency like Power issue, Receptionist is not available etc. You can add transaction after night audit too for yesterday. Location: eZee Front desk >>  Back Office >> Insert Transaction User Privilege: Check In/Out  >> Insert Transaction in Open date, Insert Transaction in Audited […]

How to void a checked in room transaction in eZee Frontdesk 7.0?

Location: eZee Front desk >>  Back Office >> Undo Transaction tab >> Void Transaction Pre-requisite: eZee Front desk ConfigurationLocation: eZee Front desk >>  Back Office >> Undo Transaction tab >> Void Transaction Pre-requisite: eZee Front desk Configuration >> Master >> Reason / Remark >> Category >> Void Transaction (Room Operation)  How to Access: You can perform void checked in transaction by following the below steps Screenshot 1: Screenshot 2:

How to undo check in or a hotelier accidentally checked-in, is it possible to reverse it in eZee Frontdesk 7.0?

Location: eZee Front desk >>  Edit transaction/room >> More >> Undo check-in User Privilege: eZee Front desk Configuration >>Location: eZee Front desk >>  Edit transaction/room >> More >> Undo check-in User Privilege: eZee Front desk Configuration >> Configuration  >> Select User >> Edit >> >> Operational Privilege >> check In/Out >> Allow Undo CheckIn How to Access: Must follow below clause, 1. Allow to do  undo check-in for reservation / Booking. Can’t possible […]