Error : GST file is missing, please contact our support team in Frontdesk 7.0

Problem: How to solve: Please put below file into ezee folder and check again GST_V2_2 ScreenshotProblem: How to solve: Please put below file into ezee folder and check again GST_V2_2 Screenshot 1:

How to post inclusion (Tourism Tax for Malaysia) in night audit in eZee Frondesk 7.0?

Location: eZee Frontdesk  >> Open room >> Extra Charge >> Inclusion Pre-requisite: 1.eZee Frontdesk Configuration >>Location: eZee Frontdesk  >> Open room >> Extra Charge >> Inclusion Pre-requisite: 1.eZee Frontdesk Configuration >> Configuration >> Extra Charge >> Tourism Tax 2. eZee Frontdesk Configuration >> Advance Settings >> Rental >> Reservation/Checkin/Booking Mandatory Settings >> Check-In Setting  >> Address 3. eZee Frontdesk Configuration >> Configuration >> User >> Edit >> Other Settings >> Language […]

How to add Tourism Tax for Malaysia in eZee Frondesk 7.0?

What is the Tourism Tax for Malaysia? Tourism Tax is applicable on tourist ( Out of Malaysia resident ) 10RM per night. It is applied on every stayed nightWhat is the Tourism Tax for Malaysia? Tourism Tax is applicable on tourist ( Out of Malaysia resident ) 10RM per night. It is applied on every stayed night except check out night. Hotel collect on guest’s checked out. Location: eZee Frontdesk Configuration >> Configuration >> Extra Charge Pre-requisite: 1. eZee Frontdesk Configuration >> Advance Settings […]

Error: Sorry, you cannot check In this guest. Reason, Guest is younger than minimum rental age for a guest.

Problem: Check in should be allowed for 18 years and above Pax How to Solve: Follow below steps to set minimum age limit. Note: This is working onProblem: Check in should be allowed for 18 years and above Pax How to Solve: Follow below steps to set minimum age limit. Note: This is working on Guest Information >> Birth date entry while taking booking Screenshot 1:

How to activate for Reservation wizard in eZee Frontdesk 7.0?

Location: eZee Frontdesk Configuration >> Advance Settings >> Rental >> Rent Option How to Access: Please mark on Reservation throughLocation: eZee Frontdesk Configuration >> Advance Settings >> Rental >> Rent Option How to Access: Please mark on Reservation through Wizard Screenshot 1: Screenshot 2:

Error: -1: Conversion from type ‘Dbnull’ to type ‘String’ is not valid in eZee Frontdesk 7.0

Problem: While opening booking from booking list, get below error How to Access: Please follow below steps to resolve error Take server MachineProblem: While opening booking from booking list, get below error How to Access: Please follow below steps to resolve error Take server Machine remote Download tool – https://ezeenextgen.s3-us-west-2.amazonaws.com/download/DataDoctor/Datadoctor_20171213_hash_count_error_while_booking_edit.zip Open eZee folder Location Copy tool here and extract it as per below screenshot   Run it as Run as administrator After running the tool on the server […]

How to add salutation (Mr. ,Mrs.) for a guest eZee Front desk 7.0?

Location: eZee Front desk Configuration >> Mater >> common Master >> Salutation How to access: Please refer below screenshots to add newLocation: eZee Front desk Configuration >> Mater >> common Master >> Salutation How to access: Please refer below screenshots to add new salutation Screenshot 1: Screenshot 2:

How to set different auto receipt no. in eZee Frontdesk & Burrp 7.0?

Currently, payment type single receipt number is used by Frontdesk and Burrp as per print. Here you can set different auto receipt no with belowCurrently, payment type single receipt number is used by Frontdesk and Burrp as per print. Here you can set different auto receipt no with below settings.  How to access: Refer below screenshot to create shortcuts. Note: You have turn on settings from frontdesk as well burrp back office to set different receipt number. Screenshot 1: […]

How to set and use Keyboard Shortcuts in eZee Frontdesk 7.0?

Location: Click on right top 3 bullet points >> Settings >> Shortcuts How to access: Refer below screenshot to create shortcuts. Note:Location: Click on right top 3 bullet points >> Settings >> Shortcuts How to access: Refer below screenshot to create shortcuts. Note: Always restart machine after create of shortcut. Screenshot 1: Screenshot 2: Screenshot 3: Video:  

How to configure Revenue Breakdown in the eZee Frontdesk 7.0?

What is the revenue breakdown? Revenue breakdown helps to know and bifurcate the Room Revenue, especially when meal plan or inclusions are included in theWhat is the revenue breakdown? Revenue breakdown helps to know and bifurcate the Room Revenue, especially when meal plan or inclusions are included in the Room Rate. Check below example: Room Rate                                                […]

How to add house use status for room in eZee Frontdesk 7.0?

What is the house use? We are offering room to guest and hotel staff complimentary. Here house room status can be use to bifurcate hotel staff use and actualWhat is the house use? We are offering room to guest and hotel staff complimentary. Here house room status can be use to bifurcate hotel staff use and actual guest. How to Solve: When you have room rate is 0 at that time, you can allow to go for “house use” option User Privilege: General […]

eZee Frontdesk Manuals and Operational Videos

eZee Frontdesk Manuals: eZee Frontdesk Manual 7.0 eZee Frontdesk 7.0 Configuration eZee Frontdesk Modules Manuals: LaundryeZee Frontdesk Manuals: eZee Frontdesk Manual 7.0 eZee Frontdesk 7.0 Configuration eZee Frontdesk Modules Manuals: Laundry Module_Version7 Housekeeping Module_Version7 iHK/iMinibar manual eZee Frontdesk Training Video: FD Configuration:  http://youtu.be/q9Aww1ObKuI?hd=1 FD :  https://www.youtube.com/watch?v=apHsVSYwYYI&feature=youtu.be Frontdesk Operation Training Videos: Exploring the types of views in eZee FrontDesk http://youtu.be/6m9iTNsG9pM?hd=1 How to make a booking in eZee FrontDesk? http://youtu.be/DAULbGVztT8?hd=1 How to allocate a room […]

How to change caption in invoice from “Invoice” to “Tax Invoice” in eZee Front Desk 7.0?

Problem: How to Solve: Follow below steps to change caption Location: eZee Frontdesk Configuration >> Advance Settings >> Printing >>Problem: How to Solve: Follow below steps to change caption Location: eZee Frontdesk Configuration >> Advance Settings >> Printing >> Print Folio Option Pre-requisite: eZee Frontdesk Configuration >> Configuration >> User >> edit >> Language >> Custom 1 Screenshot 1: First close eZee Frontdesk Application. To change caption in Folio: Summary , Click on “abc” Language […]

Error: 429: Active X component can’t creat object

Problem: How to Solve: Kindly follow below steps to solve error Screenshot 1: Go to My Computer >> Properties Screenshot 2: Check computerProblem: How to Solve: Kindly follow below steps to solve error Screenshot 1: Go to My Computer >> Properties Screenshot 2: Check computer system type bits (32 or 64) Screenshot 3: Close the software and run below tool as per system bits 32Bits Tool –  https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/SQLServer2005_BC_32.msi 64bits Tool – https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/SQLServer2005_BC_64.msi

Error: Conversion from string 320.00 to type ‘double’ is not valid (Junk or Special Character)

Problem: How to Solve: Kindly follow below steps to remove junk character error Screenshot 1: Search region and language from windows ScreenshotProblem: How to Solve: Kindly follow below steps to remove junk character error Screenshot 1: Search region and language from windows Screenshot 2: Kindly add full stop (.) instead of  comma(,) and don’t keep any space after (.) Now check in software and if you are still facing this issue then go for below steps: […]

Error: Wiru / WRD is stopped working in eZee Frontdesk 7.0

Problem: How to Solve: Kindly follow below steps to active WIRU / WRD Note: Wiru/wrd is running on server machine only and it must be restart fromProblem: How to Solve: Kindly follow below steps to active WIRU / WRD Note: Wiru/wrd is running on server machine only and it must be restart from version 7 folder only Screenshot 1: Close the software Screenshot 2: Right click on ezee Version 7 icon and go for open file location Screenshot 3: Find out eZee […]

How to add printer in eZee frontdesk 7.0?

Location: eZee frontdesk >> Click on right top 3 bullet points >> General settings >> Printer settings >> Set Printers How toLocation: eZee frontdesk >> Click on right top 3 bullet points >> General settings >> Printer settings >> Set Printers How to Access: Please follow below steps to set printer Note: If test print is not coming when click on Print Test Page, Please check with your IT engineer or Check weather Printer attached properly […]

How to enable email notification (like Reservation voucher) in eZee Frontdesk 7.0?

What is Email Notification? Email Notifications alert for guest on user operations like Check in/Reservation/Checkout  Location: eZee FrontDeskWhat is Email Notification? Email Notifications alert for guest on user operations like Check in/Reservation/Checkout  Location: eZee FrontDesk Configuration >> Advance Settings >> Notification >> Email  Prerequisite: eZee FrontDesk Configuration >> Advance Settings  >> Miscellaneous >> Letter Template Note: Guest will get email voucher on email that added in General information  How to Access: Make sure, you […]

How to login with real system database when you have login with demo database in eZee Front desk

Problem: How to Solve: This is demo database which client choose as default database. Follow below steps to resolve it Screenshot 1: Go to  eZeeProblem: How to Solve: This is demo database which client choose as default database. Follow below steps to resolve it Screenshot 1: Go to  eZee Frontdesk and login with admin (which is demo database) Screenshot 2: Go to settings  Screenshot 3: Save below options and restart eZee frontdesk Screenshot 4: Select Real System Environment Screenshot 5: