How to add early checkin and late checkout charges in eZee Frontdesk 7.0 ?

What is the early check in and late check out charges? When guest try to check in guest before check in time and late check out as after check out time, GuestWhat is the early check in and late check out charges? When guest try to check in guest before check in time and late check out as after check out time, Guest have to pay some charges here. Example: Check in time is 10:00am : Guest checked in by 09:00am >> Early check In  Check […]

Error: -1: Out of Memory in eZee Frontdesk 7.0

Problem: Location: eZee Front desk Configuration >>  Property setup >> Property Information >> Logo How to Solve: In order toProblem: Location: eZee Front desk Configuration >>  Property setup >> Property Information >> Logo How to Solve: In order to resolve above error, please follow below solutions If you see any logo selected then remove/delete that logo. Choose respective Logo Dimension are 256X256 pixels logo again from respective drive in computer. Now restart and check it. Screenshot 1:

How to import language pack in eZee Front Desk 7.0?

Location: eZee FrontDesk Configuration >> Miscellaneous >> Import Language  How to access: Kindly refer below steps. Screenshot 1: InsertLocation: eZee FrontDesk Configuration >> Miscellaneous >> Import Language  How to access: Kindly refer below steps. Screenshot 1: Insert the language pack file >> Select Custom 1 >> Import Screenshot 2: Restart eZee FrontDesk  

How to set reminders in eZee Frontdesk 7.0?

How to set reminders in eZee FrontdeskHow to set reminders in eZee Frontdesk 7.0?

Error: Unable to Stop eZee NextGen Service while installing Service Pack?

Please follow the below steps to resolve: Screenshot 1: Error while installing Service Pack. Solution 1: Please close eZeeNextGen Service from WindowsPlease follow the below steps to resolve: Screenshot 1: Error while installing Service Pack. Solution 1: Please close eZeeNextGen Service from Windows Services. Screenshot 2: If you still get the below error kindly refer solution 2. Solution 2: Perform below steps in Command Prompt. Steps to be performed to stop eZee NextGen Service: 1. Run cmd (Command […]

How to add complimentary room in eZee Frontdesk 7.0?

What is Complimentary room? Complimentary room mean you don’t have to pay rooms rent and give to guest free of cost their services. Location: eZee FrontWhat is Complimentary room? Complimentary room mean you don’t have to pay rooms rent and give to guest free of cost their services. Location: eZee Front Desk >> Front Office >>  Walk-in / Reservation / New Booking User Privilege: General Settings >> Allow to Give Complementary Rates How to access: Please refer below screenshots for more […]

How to Merge City Ledger Profile in eZee Frontdesk 7.0?

What is Merge City Ledger Profile? By mistake if you have created two or more city ledger profiles for same company, so here you can merge profile and makeWhat is Merge City Ledger Profile? By mistake if you have created two or more city ledger profiles for same company, so here you can merge profile and make it one. City ledger history also merged with this action. Location: eZee Front desk >>  Back Office >> City Ledger A/C >> Select profiles >> Right click – […]

How to Merge Guest Profile in eZee Frontdesk 7.0?

What is Merge Guest Profile? By mistake if you have created two or more guest profiles for same contact, so here you can merge profile and make it one. GuestWhat is Merge Guest Profile? By mistake if you have created two or more guest profiles for same contact, so here you can merge profile and make it one. Guest history also merged with this action. Location:  eZee Frontdesk >>   Front Office >> Guest Database >> Options >> Merge Profile  How to Access: Please follow below steps […]

How to add invoice remarks in eZee Frontdesk 7.0?

Problem: How to Access: Please follow below steps to add remarks Location: eZee Frontdesk >> Open Room >> Folio Summary >> EditProblem: How to Access: Please follow below steps to add remarks Location: eZee Frontdesk >> Open Room >> Folio Summary >> Edit >> Remarks Pre-requisite:   How to Access: Please follow below steps to add remarks here Screenshot 1: Screenshot 2: Screenshot 3:

How to undo check out or a hotelier accidentally checked-out, is it possible to reverse/undo check-out in eZee Frontdesk 7.0?

Location: eZee Front desk >> Front Office >> Guest Ledger >> Looking For - Checked out >> Search  User Privilege: eZee FrontLocation: eZee Front desk >> Front Office >> Guest Ledger >> Looking For – Checked out >> Search  User Privilege: eZee Front Desk configuration >> Configuration >> User >> Edit >> Operational Privilege >> allow to do undo check-out >> Save How to Access: Must follow below clause, 1. Undo check-out should have been done on […]

How to add Green Tax for Maldives in eZee Frontdesk 7.0?

What is the Green Tax in Maldives? In Maldives, Green Tax is calculated as $3/pax/night for a guest house and $6/pax/night for hotels & resorts. (ItWhat is the Green Tax in Maldives? In Maldives, Green Tax is calculated as $3/pax/night for a guest house and $6/pax/night for hotels & resorts. (It is not applied 1.99 below age child) This green tax is applicable only on Tourist if they stay more than 12-hour rule, System will check whether the guest is Tourist, Local or Work Permit Holder.  […]

Error : GST file is missing, please contact our support team in Frontdesk 7.0

Problem: How to solve: Please put below file into ezee folder and check again GST_V2_2 ScreenshotProblem: How to solve: Please put below file into ezee folder and check again GST_V2_2 Screenshot 1:

How to post inclusion (Tourism Tax for Malaysia) in night audit in eZee Frondesk 7.0?

Location: eZee Frontdesk  >> Open room >> Extra Charge >> Inclusion Pre-requisite: 1.eZee Frontdesk Configuration >>Location: eZee Frontdesk  >> Open room >> Extra Charge >> Inclusion Pre-requisite: 1.eZee Frontdesk Configuration >> Configuration >> Extra Charge >> Tourism Tax 2. eZee Frontdesk Configuration >> Advance Settings >> Rental >> Reservation/Checkin/Booking Mandatory Settings >> Check-In Setting  >> Address 3. eZee Frontdesk Configuration >> Configuration >> User >> Edit >> Other Settings >> Language […]

How to add Tourism Tax for Malaysia in eZee Frondesk 7.0?

What is the Tourism Tax for Malaysia? Tourism Tax is applicable on tourist ( Out of Malaysia resident ) 10RM per night. It is applied on every stayed nightWhat is the Tourism Tax for Malaysia? Tourism Tax is applicable on tourist ( Out of Malaysia resident ) 10RM per night. It is applied on every stayed night except check out night. Hotel collect on guest’s checked out. Location: eZee Frontdesk Configuration >> Configuration >> Extra Charge Pre-requisite: 1. eZee Frontdesk Configuration >> Advance Settings […]

Error: Sorry, you cannot check In this guest. Reason, Guest is younger than minimum rental age for a guest.

Problem: Check in should be allowed for 18 years and above Pax How to Solve: Follow below steps to set minimum age limit. Note: This is working onProblem: Check in should be allowed for 18 years and above Pax How to Solve: Follow below steps to set minimum age limit. Note: This is working on Guest Information >> Birth date entry while taking booking Screenshot 1:

How to activate for Reservation wizard in eZee Frontdesk 7.0?

Location: eZee Frontdesk Configuration >> Advance Settings >> Rental >> Rent Option How to Access: Please mark on Reservation throughLocation: eZee Frontdesk Configuration >> Advance Settings >> Rental >> Rent Option How to Access: Please mark on Reservation through Wizard Screenshot 1: Screenshot 2:

Error: -1: Conversion from type ‘Dbnull’ to type ‘String’ is not valid in eZee Frontdesk 7.0

Problem: While opening booking from booking list, get below error How to Access: Please follow below steps to resolve error Take server MachineProblem: While opening booking from booking list, get below error How to Access: Please follow below steps to resolve error Take server Machine remote Download tool – https://ezeenextgen.s3-us-west-2.amazonaws.com/download/DataDoctor/Datadoctor_20171213_hash_count_error_while_booking_edit.zip Open eZee folder Location Copy tool here and extract it as per below screenshot   Run it as Run as administrator After running the tool on the server […]

How to add salutation (Mr. ,Mrs.) for a guest eZee Front desk 7.0?

Location: eZee Front desk Configuration >> Mater >> common Master >> Salutation How to access: Please refer below screenshots to add newLocation: eZee Front desk Configuration >> Mater >> common Master >> Salutation How to access: Please refer below screenshots to add new salutation Screenshot 1: Screenshot 2:

How to set different auto receipt no. in eZee Frontdesk & Burrp 7.0?

Currently, payment type single receipt number is used by Frontdesk and Burrp as per print. Here you can set different auto receipt no with belowCurrently, payment type single receipt number is used by Frontdesk and Burrp as per print. Here you can set different auto receipt no with below settings.  How to access: Refer below screenshot to create shortcuts. Note: You have turn on settings from frontdesk as well burrp back office to set different receipt number. Screenshot 1: […]

How to set and use Keyboard Shortcuts in eZee Frontdesk 7.0?

Location: Click on right top 3 bullet points >> Settings >> Shortcuts How to access: Refer below screenshot to create shortcuts. Note:Location: Click on right top 3 bullet points >> Settings >> Shortcuts How to access: Refer below screenshot to create shortcuts. Note: Always restart machine after create of shortcut. Screenshot 1: Screenshot 2: Screenshot 3: Video: