How to configure Revenue Breakdown in the eZee Frontdesk 7.0?

What is the revenue breakdown? Revenue breakdown helps to know and bifurcate the Room Revenue, especially when meal plan or inclusions are included in theWhat is the revenue breakdown? Revenue breakdown helps to know and bifurcate the Room Revenue, especially when meal plan or inclusions are included in the Room Rate. Check below example: Room Rate                                                […]

How to add house use status for room in eZee Frontdesk 7.0?

What is the house use? We are offering room to guest and hotel staff complimentary. Here house room status can be use to bifurcate hotel staff use and actualWhat is the house use? We are offering room to guest and hotel staff complimentary. Here house room status can be use to bifurcate hotel staff use and actual guest. How to Solve: When you have room rate is 0 at that time, you can allow to go for “house use” option Screenshot 1: Screenshot […]

User manuals of eZee Frontdesk & eZee Frontdesk Configuration 7.0

Kindly refer the below document for the detailed explanation. 1. eZee Front desk 7.0 Front desk Manual 7.0 2. eZee Frontdesk Configuration 7.0 eZeeKindly refer the below document for the detailed explanation. 1. eZee Front desk 7.0 Front desk Manual 7.0 2. eZee Frontdesk Configuration 7.0 eZee Front desk 7.0 Configuration eZee Front desk module manual: Laundry module: Laundry_module_Version7    

How to change caption in invoice from “Invoice” to “Tax Invoice” in eZee Front Desk 7.0?

Problem: How to Solve: Follow below steps to change caption Location: eZee Frontdesk Configuration >> Advance Settings >> Printing >>Problem: How to Solve: Follow below steps to change caption Location: eZee Frontdesk Configuration >> Advance Settings >> Printing >> Print Folio Option Pre-requisite: eZee Frontdesk Configuration >> Configuration >> User >> edit >> Language >> Custom 1 Screenshot 1: First close eZee Frontdesk Application. To change caption in Folio: Summary , Click on “abc” Language […]

Error: 429: Active X component can’t creat object

Problem: How to Solve: Kindly follow below steps to solve error Screenshot 1: Go to My Computer >> Properties Screenshot 2: Check computerProblem: How to Solve: Kindly follow below steps to solve error Screenshot 1: Go to My Computer >> Properties Screenshot 2: Check computer system type bits (32 or 64) Screenshot 3: Close the software and run below tool as per system bits 32Bits Tool –  https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/SQLServer2005_BC_32.msi 64bits Tool – https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/SQLServer2005_BC_64.msi

Error: Conversion from string 320.00 to type ‘double’ is not valid (Junk or Special Character)

Problem: How to Solve: Kindly follow below steps to remove junk character error Screenshot 1: Search region and language from windows ScreenshotProblem: How to Solve: Kindly follow below steps to remove junk character error Screenshot 1: Search region and language from windows Screenshot 2: Kindly add full stop (.) instead of  comma(,) and don’t keep any space after (.) Now check in software and if you are still facing this issue then go for below steps: […]

Error: Wiru / WRD is stopped working in eZee Frontdesk 7.0

Problem: How to Solve: Kindly follow below steps to active WIRU / WRD Note: Wiru/wrd is running on server machine only and it must be restart fromProblem: How to Solve: Kindly follow below steps to active WIRU / WRD Note: Wiru/wrd is running on server machine only and it must be restart from version 7 folder only Screenshot 1: Close the software Screenshot 2: Right click on ezee Version 7 icon and go for open file location Screenshot 3: Find out eZee […]

How to add printer in eZee frontdesk 7.0?

Location: eZee frontdesk >> Click on right top 3 bullet points >> General settings >> Printer settings >> Set Printers How toLocation: eZee frontdesk >> Click on right top 3 bullet points >> General settings >> Printer settings >> Set Printers How to Access: Please follow below steps to set printer Note: If test print is not coming when click on Print Test Page, Please check with your IT engineer or Check weather Printer attached properly […]

How to enable email notification in eZee Frontdesk 7.0?

What is Email Notification? Email Notifications alert for guest on user operations like Check in/Reservation/Checkout  Location: eZee FrontDeskWhat is Email Notification? Email Notifications alert for guest on user operations like Check in/Reservation/Checkout  Location: eZee FrontDesk Configuration >> Advance Settings >> Notification >> Email  Prerequisite: eZee FrontDesk Configuration >> Advance Settings  >> Miscellaneous >> Letter Template Note: Guest will get email voucher on email that added in General information  How to Access: Make sure, you […]

Error : I can’t see my user name in eZee Front desk 7.0

Problem: How to Solve: This is demo database which client choose as default database Follow below steps to resolve it Screenshot 1: Go to  eZeeProblem: How to Solve: This is demo database which client choose as default database Follow below steps to resolve it Screenshot 1: Go to  eZee Frontdesk and login with admin Screenshot 2: Screenshot 3: Save below options and restart eZee frontdesk Screenshot 4: Screenshot 5:

How to configure surcharge for payment type in eZee Frontdesk Configuration 7.0?

A surcharge, also known as checkout fee or merchant service fee, is an extra fee charged by a merchant when receiving a payment by cheque, credit card,A surcharge, also known as checkout fee or merchant service fee, is an extra fee charged by a merchant when receiving a payment by cheque, credit card, charge card or debit card but not cash. Location: eZee Front desk Configuration >> Configuration >> Settlement Type >> Select Settlement Type (i.e Master Card) >> Edit >> Surcharge Pre-requisite: eZee Frontdesk Configuration >> […]

How to add extra charge tax and it’s name / caption in eZee Frontdesk 7.0?

Location: eZee Frontdesk Configuration >> Configuration >> Extra Charge How to Access: Follow below steps to add extra chargeLocation: eZee Frontdesk Configuration >> Configuration >> Extra Charge How to Access: Follow below steps to add extra charge tax: Screenshot 1: Here you can define your extra charge tax caption Screenshot 2: Edit extra charge and add tax Screenshot 3: Here you can see extra charge and it’s tax Screenshot 4: Extra charge will be […]

How to add extra charge in eZee Frontdesk 7.0?

Location: eZee Frontdesk Configuration >> Configuration >> Extra Charge How to Access: Follow below steps to add extra charge taxLocation: eZee Frontdesk Configuration >> Configuration >> Extra Charge How to Access: Follow below steps to add extra charge tax name/caption Screenshot 1: Click on new button and add extra charge Screenshot 2: Restart front desk to check extra charge in the room Related Question: How to add extra charge tax and it’s name / caption in […]

How to send birthday/anniversary wishes via SMS from eZee Frontdesk 7.0?

We can send birthday and anniversary wish via SMS. So we have to set template first and send wishes to guest. Note: You need SMS Notification license onWe can send birthday and anniversary wish via SMS. So we have to set template first and send wishes to guest. Note: You need SMS Notification license on server machine and SMS integration should be perform with vendors. SMS charges is paid by Hotelier. Location: eZee Frontdesk >> Front office >> Guest Database >> Filter […]

How to remove the housekeeping status ( To be inspected ) for dirty room in eZee Frontdesk 7.0??

Problem: Remove “To be inspected” status because housekeeping department is not available in hotel How to Solve: You can keep : Clean and DirtyProblem: Remove “To be inspected” status because housekeeping department is not available in hotel How to Solve: You can keep : Clean and Dirty only as Housekeeping is not available in the hotel Location: eZee Frontdesk Configuration >> Advance Settings >> Display >> Housekeeping Setting Screenshot 1: Screenshot 2:

How to transfer folio charges / amount to other room in eZee Frontdesk 7.0?

What is Folio Transfer? You can move or transfer room tariff to another room. Location: eZee Frontdesk >> Edit Transaction / Room >> PaymentWhat is Folio Transfer? You can move or transfer room tariff to another room. Location: eZee Frontdesk >> Edit Transaction / Room >> Payment details >> Folio Transfer User Privilege: Payment >> Transfer Folio How to Access: In order to transfer folio, please refer below mentioned steps: Screenshot 1: You can see room charges here Screenshot […]

Room Tariff got changed when I have done room move in eZee Frontdesk 7.0

Problem: I have changed room 102 to 1004 and room tariff got changed Screenshot 1: Screenshot 2: How to Solve: In order to room change with old roomProblem: I have changed room 102 to 1004 and room tariff got changed Screenshot 1: Screenshot 2: How to Solve: In order to room change with old room tariff, please follow below steps. Location: eZee Front desk >>  Edit Transaction / Room >>  More >> Rome Move Screenshot 1: Change room move 1004 to 102 […]

How to do room move for guest in eZee Frontdesk 7.0?

What is Room Move? Room Move means shift or move your guest to other room  Location: eZee Front desk >>  Edit Transaction / Room >>  MoreWhat is Room Move? Room Move means shift or move your guest to other room  Location: eZee Front desk >>  Edit Transaction / Room >>  More >> Rome Move User Privilege: General settings >> Allow to Change Room How to Access: In order to room move, please follow below steps Screenshot 1: Here guest is […]

Error: You can not do this operation because there is some deposit is due for settlement in eZee Frontdesk 7.0

Problem: How to Solve: You have to take deposit in payment details as per below screenshot: Location: eZee Frontdesk >> Edit Transaction / RoomProblem: How to Solve: You have to take deposit in payment details as per below screenshot: Location: eZee Frontdesk >> Edit Transaction / Room >> Payment Details Screenshot 1: Screenshot 2: Untick deposit box Screenshot 3: