How to add room sharer in eZee Frontdesk 7.0?

What is Room Sharer? Sharers are those guests who share the room with the main guest, Normally hotels create sharer reservations for corporate, airline crew,What is Room Sharer? Sharers are those guests who share the room with the main guest, Normally hotels create sharer reservations for corporate, airline crew, hostels etc. In some countries, it is mandatory to get the registration card signed for all occupants in the room, by creating a sharing reservation separate registration cards can be […]

Error: -1 The section height is not valid in eZee Frondesk 7.0

How to Resolve: Please follow below steps to resolve error Screenshot 1: Mark property information complusory and restartHow to Resolve: Please follow below steps to resolve error Screenshot 1: Mark property information complusory and restart frontdesk

How to update room rate after guest checked in in eZee Frontdesk 7.0?

Location: eZee Frondesk >> Open Room / edit transaction >> Rate Information >> Select the tarrif  date >> insert new rate in boxLocation: eZee Frondesk >> Open Room / edit transaction >> Rate Information >> Select the tarrif  date >> insert new rate in box >> click “Apply on Selected” or “Apply to full Stay” How to Access: Please check below mentioned steps: Note: If you update rate to 0 then room will count as complimentary Screenshot […]

How to add expense voucher ( Payout / Paid Out / Misc Sales ) in eZee Frontdesk 7.0?

Expense Voucher is nothing but accounts payable.  It will allow you to enter all the expenses that the front office or the cashier does during the day. PayExpense Voucher is nothing but accounts payable.  It will allow you to enter all the expenses that the front office or the cashier does during the day. Pay Out: Hotel personal expense like newspaper bill, telephone charge Paid Out Vouchers: Hotel paid out bills on behalf of the guest and added to the guest Invoice like Doctor fees paid, Medicines […]

How to add minimum payment required to check in by user in eZee Frontdesk 7.0?

Problem: Location: eZee Frontdesk Configuration >> Configuration >> User >> Edit  How to Access: Follow below steps to add minimumProblem: Location: eZee Frontdesk Configuration >> Configuration >> User >> Edit  How to Access: Follow below steps to add minimum payment to checkin Note: Here you have to set minimum payment permission for each user Screenshot 1: Screenshot 2: Screenshot 3:

How to add guest message in eZee frontdesk 7.0?

What is Guest Message? Here you can put any guest related message for a guest Location: eZee Frontdesk >> Front Office >> Guest Message HowWhat is Guest Message? Here you can put any guest related message for a guest Location: eZee Frontdesk >> Front Office >> Guest Message How to access: Please follow below steps to set message Screesnshot 1: Screesnshot 2: Guest Message Report – Here undelivered message will be displayed Note: Please make a note that If the guest message […]

Is it possible to add reservation with existing group booking in eZee Frontdesk 7.0?

Location: eZee Frontdesk >> Front office >> Booking list >> Edit Booking >> Group option >> Add the Transaction to Group HowLocation: eZee Frontdesk >> Front office >> Booking list >> Edit Booking >> Group option >> Add the Transaction to Group How to Access: Please find the below steps for adding transaction to an existing group: Screenshot 1: Screenshot 2: Screenshot 3: Screenshot 4:

Is it Possible to Reactivate/Undo Reservation which are Marked as No Show/Cancelled/Void in eZee Frontdesk?

Problem: How to Access: We can only reactivate/ undo  No Show & Cancelled reservations. Voided Reservation cannot be activateProblem: How to Access: We can only reactivate/ undo  No Show & Cancelled reservations. Voided Reservation cannot be activate again. Reservation Type Reactivate on Current Day Reactivate After Night Audit No Show Reservation Yes No Cancelled Reservation Yes No Voided Reservation No No Location: eZee Front office >> Front Office >> Reservation list or booking list User Privilege: Reservation/Booking […]

How to move outlet food extra charge to other room folio in eZee Frontdesk 7.0?

Location: eZee Front desk >>  Edit Transaction / Room >>  Extra charge >> Move To How to Access: In order to move outlet food extraLocation: eZee Front desk >>  Edit Transaction / Room >>  Extra charge >> Move To How to Access: In order to move outlet food extra charge, please follow below steps Screenshot 1: Select extra charge and right click on it Screenshot 2: Screenshot 3: Screenshot 4:

How to configure Business Source wise commission plan in eZee Frontdesk 7.0?

What is Business Source wise commission plan? Hotelier paid some commission to OTA like Trip Adviser, MMT, Expedia for guest's booking. Apply commission onWhat is Business Source wise commission plan? Hotelier paid some commission to OTA like Trip Adviser, MMT, Expedia for guest’s booking. Apply commission on booking and have to pay back it to business source. Example: Guest booked room with Tariff : Rent 520 + Tax 114.40 = Rental 634.40 Here Set 10% of all night commission, so […]

How to add credit note for city ledger in eZee Frontdesk 7.0?

What is Credit Note? Guest stayed in hotel and settle folio on credit city ledger, Company has been credited a certain amount due to TDS / Tax deduction. SetWhat is Credit Note? Guest stayed in hotel and settle folio on credit city ledger, Company has been credited a certain amount due to TDS / Tax deduction. Set pending amount as credit note. It is not counted as his balance to cash or credit card. Example: Guest stayed 3 days and invoice bill 1200 post on […]

How to add a new room in eZee Frontdesk 7.0?

Location: eZee Frontdesk configuration >> Property setup >> Room Operation Prerequisite: eZee Frontdesk configuration >> Property setupLocation: eZee Frontdesk configuration >> Property setup >> Room Operation Prerequisite: eZee Frontdesk configuration >> Property setup >> Floor Management eZee Frontdesk configuration >> Property setup >> Room Type How to Access: Please follow below steps to make new room Screenshot 1: Screenshot 2:

How to add allocated rate in eZee frontdesk 7.0?

How to Access: Please follow below steps to add allocated rate Screenshot 1: Kindly restart Front desk configuration now Screenshot 2: CreateHow to Access: Please follow below steps to add allocated rate Screenshot 1: Kindly restart Front desk configuration now Screenshot 2: Create period (years and months) for allocated rate Screenshot 3: Select room type and source and add rate

Error-1: Invalid printer specified.

Problem 1:  Problem 2: Windows not allowing you to set the default printer. How to Solve: Please find the below steps to resolve the above errorProblem 1:  Problem 2: Windows not allowing you to set the default printer. How to Solve: Please find the below steps to resolve the above error : Screenshot 1: Step 1: Hold the Windows Key and press “R” to bring up the Run window. Step 2: Type “regedit“, then press “Enter” to bring up the […]

Server-Client Environment Settings in eZee Frontdesk 7.0

Problem: How to Solve: Please follow below steps to resolve client machine error Note: Server IP Should be Fix Or Static o Server machine instead ofProblem: How to Solve: Please follow below steps to resolve client machine error Note: Server IP Should be Fix Or Static o Server machine instead of Dynamic. (Contact your IT person) Case 1: Screenshot 1: Go to Server machine >> Windows start button >> Search >> CMD >> Type ipconfig >> Press enter Screenshot 2:  […]

Error: -1 A network-related or instance-specific error occurred while establishing a connection to SQL Server in eZee Frontdesk 7.0

Problem: How to Solve: Please find the below steps to resolve the above error : Screenshot 1: Turn off firewall on client and serverProblem: How to Solve: Please find the below steps to resolve the above error : Screenshot 1: Turn off firewall on client and server machine Follow Windows Start >> Search >> Services >> Enter Screenshot 2: Screenshot 3: Screenshot 4: It’s Done, close the windows Screenshot 5: Go to Server machine >> Windows Start >> Search >> Services […]

How to print C form from eZee frontdesk 7.0?

What is the Form C? C Form is used to collect prerequisite information of foreigner guest who stayed in hotel. This is required for security points of view.What is the Form C? C Form is used to collect prerequisite information of foreigner guest who stayed in hotel. This is required for security points of view. and copy must be submitted at the FRRO (foreign regional registration office). Location: eZee Frontdesk >> Open Room >> Other Information >> Visa Information How to Access: Kindly follow […]

How to reset bill/receipt number and prefix in eZee Frontdesk 7.0?

What is reset  Invoice Number? We want to reset our invoice numbering with 001 as per new financial year Example: 31st March is my last day of the lastWhat is reset  Invoice Number? We want to reset our invoice numbering with 001 as per new financial year Example: 31st March is my last day of the last financial year and 1st April is the new financial year. 31st  March Invoice No. – INV1230 1st April Invoice No. – INV001 Location: eZee FrontDesk Configuration >> Advance […]

How to add country’s state and city with lookup in eZee Frontdesk 7.0?

Problem: I am not able to see the state and city for check in the guest How to Resolve: We need to add the lookup file for particular Country to get theProblem: I am not able to see the state and city for check in the guest How to Resolve: We need to add the lookup file for particular Country to get the list of states and city  Note:Visit Live Support and get the lookup file of your desired country from download area Screenshot 1: Enable auto […]

How to upload FTP database backup from eZee Frontdesk?

What is FTP Database Backup?  You can backup data to a remote computer or device using FTP (File Transfer Protocol) connection. It can be consideredWhat is FTP Database Backup?  You can backup data to a remote computer or device using FTP (File Transfer Protocol) connection. It can be considered as an additional protection against data loss as the result of hardware failure or other disasters.  Location: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> […]