Error: Conversion from string 320.00 to type ‘double’ is not valid (Junk or Special Character)

Problem: How to Solve: Kindly follow below steps to remove junk character error Screenshot 1: Search region and language from windows ScreenshotProblem: How to Solve: Kindly follow below steps to remove junk character error Screenshot 1: Search region and language from windows Screenshot 2: Kindly add full stop (.) instead of  comma(,) and don’t keep any space after (.) Now check in software and if you are still facing this issue then go for below steps: […]

Error: Wiru / WRD is stopped working in eZee Frontdesk 7.0

Problem: How to Solve: Kindly follow below steps to active WIRU / WRD Note: Wiru/wrd is running on server machine only and it must be restart fromProblem: How to Solve: Kindly follow below steps to active WIRU / WRD Note: Wiru/wrd is running on server machine only and it must be restart from version 7 folder only Screenshot 1: Close the software Screenshot 2: Right click on ezee Version 7 icon and go for open file location Screenshot 3: Find out eZee […]

How to add printer in eZee frontdesk 7.0?

Location: eZee frontdesk >> Click on right top 3 bullet points >> General settings >> Printer settings >> Set Printers How toLocation: eZee frontdesk >> Click on right top 3 bullet points >> General settings >> Printer settings >> Set Printers How to Access: Please follow below steps to set printer Note: If test print is not coming when click on Print Test Page, Please check with your IT engineer or Check weather Printer attached properly […]

How to enable email notification for guest on user operations in eZee Frontdesk 7.0?

Email Notification is alert for guest on user operations like Check in/Reservation/Checkout  Location: eZee FrontDesk Configuration >> AdvanceEmail Notification is alert for guest on user operations like Check in/Reservation/Checkout  Location: eZee FrontDesk Configuration >> Advance Settings >> Notification >> Email  Prerequisite: eZee FrontDesk Configuration >> Advance Settings  >> Miscellaneous >> Letter Template How to Access: Make sure, you have email account configured correctly  in order to send an email. Note: 1. You need email […]

Error : I can’t see my user name in eZee Front desk 7.0

Problem: How to Solve: This is demo database which client choose as default database Follow below steps to resolve it Screenshot 1: Go to  eZeeProblem: How to Solve: This is demo database which client choose as default database Follow below steps to resolve it Screenshot 1: Go to  eZee Frontdesk and login with admin Screenshot 2: Screenshot 3: Save below options and restart eZee frontdesk Screenshot 4: Screenshot 5:

How to configure surcharge for payment type in eZee Frontdesk Configuration 7.0?

A surcharge, also known as checkout fee or merchant service fee, is an extra fee charged by a merchant when receiving a payment by cheque, credit card,A surcharge, also known as checkout fee or merchant service fee, is an extra fee charged by a merchant when receiving a payment by cheque, credit card, charge card or debit card but not cash. Location: eZee Front desk Configuration >> Configuration >> Settlement Type >> Select Settlement Type (i.e Master Card) >> Edit >> Surcharge Pre-requisite: eZee Frontdesk Configuration >> […]

How to add tax in extra charge in eZee Frontdesk 7.0?

Problem: Location: eZee Frontdesk Configuration >> Configuration >> Extra Charge Pre-requisite: eZee Frontdesk Configuration >>Problem: Location: eZee Frontdesk Configuration >> Configuration >> Extra Charge Pre-requisite: eZee Frontdesk Configuration >> Advance Settings >> Display >> Extra Charge Settings >> Add Tax Caption How to Access: Follow below steps to add extra charge tax: Screenshot 1: Screenshot 2: Related Question:  How to add extra charge tax caption / name in eZee […]

How to add extra charge tax caption / name in eZee Frontdesk 7.0?

Location: eZee Frontdesk Configuration >> Advance Settings >> Display >> Extra Charge Settings How to Access: Follow below steps toLocation: eZee Frontdesk Configuration >> Advance Settings >> Display >> Extra Charge Settings How to Access: Follow below steps to add extra charge tax name/caption Screenshot 1:

How to send birthday/anniversary wishes via SMS from eZee Frontdesk 7.0?

We can send birthday and anniversary wish via SMS. So we have to set template first and send wishes to guest. Note: You need SMS Notification license onWe can send birthday and anniversary wish via SMS. So we have to set template first and send wishes to guest. Note: You need SMS Notification license on server machine and SMS integration should be perform with vendors. SMS charges is paid by Hotelier. Location: eZee Frontdesk >> Front office >> Guest Database >> Filter […]

How to remove the housekeeping status ( To be inspected ) for dirty room in eZee Frontdesk 7.0??

Problem: Remove “To be inspected” status because housekeeping department is not available in hotel How to Solve: You can keep : Clean and DirtyProblem: Remove “To be inspected” status because housekeeping department is not available in hotel How to Solve: You can keep : Clean and Dirty only as Housekeeping is not available in the hotel Location: eZee Frontdesk Configuration >> Advance Settings >> Display >> Housekeeping Setting Screenshot 1: Screenshot 2:

How to transfer folio charges / amount to other room in eZee Frontdesk 7.0?

Location: eZee Frontdesk >> Edit Transaction / Room >> Payment details >> Folio Transfer How to Access: In order to transfer folio,Location: eZee Frontdesk >> Edit Transaction / Room >> Payment details >> Folio Transfer How to Access: In order to transfer folio, please refer below mentioned steps: Screenshot 1: You can see room charges here Screenshot 2: Here select other room to transfer folio Screenshot 3: Screenshot 4: Screenshot 5: Screenshot 6: Room folio is […]

Room Tariff got changed when I have done room move in eZee Frontdesk 7.0

Problem: I have changed room 102 to 1004 and room tariff got changed Screenshot 1: Screenshot 2: How to Solve: In order to room change with old roomProblem: I have changed room 102 to 1004 and room tariff got changed Screenshot 1: Screenshot 2: How to Solve: In order to room change with old room tariff, please follow below steps. Location: eZee Front desk >>  Edit Transaction / Room >>  More >> Rome Move Screenshot 1: Change room move 1004 to 102 […]

How to do room move for guest in eZee Frontdesk 7.0?

Location: eZee Front desk >>  Edit Transaction / Room >>  More >> Rome Move How to Access: In order to room move, please follow belowLocation: eZee Front desk >>  Edit Transaction / Room >>  More >> Rome Move How to Access: In order to room move, please follow below steps Screenshot 1: Here guest is currently checked-in in Room Name 107  Screenshot 2: Only vacant room will be listed here Screenshot 3: Add room move remark Screenshot 4: Screenshot […]

How to refund to guest in eZee Frontdesk 7.0?

Problem: How to Solve: Here we have to refund amount to guest as extra amount taken by mistake. To refund amount, follow below steps: Location: eZeeProblem: How to Solve: Here we have to refund amount to guest as extra amount taken by mistake. To refund amount, follow below steps: Location: eZee Frontdesk >> Edit Transaction / Room >> Payment Details Screenshot 1: Screenshot 2: Screenshot 3: Screenshot 4:

Error: You can not do this operation because there is some deposit is due for settlement in eZee Frontdesk 7.0

Problem: How to Solve: You have to take deposit in payment details as per below screenshot: Location: eZee Frontdesk >> Edit Transaction / RoomProblem: How to Solve: You have to take deposit in payment details as per below screenshot: Location: eZee Frontdesk >> Edit Transaction / Room >> Payment Details Screenshot 1: Screenshot 2: Untick deposit box Screenshot 3:

How to display room tariff on Guest Registration Card in eZee Frontdesk 7.0?

Problem: How to Access: You can tick on show rate on registration here by following below steps:  Location: eZee Frontdesk >> EditProblem: How to Access: You can tick on show rate on registration here by following below steps:  Location: eZee Frontdesk >> Edit transaction / room Screenshot 1: Screenshot 2:

How to add hotel registration number ( GST no. , Vat no. , CIN no. ) on the invoice in eZee Frondesk 7.0?

Location: eZee Frontdesk Configuration >> Advance Setting >> Display >> Registration No. Caption Pre-requisite: eZee FrontdeskLocation: eZee Frontdesk Configuration >> Advance Setting >> Display >> Registration No. Caption Pre-requisite: eZee Frontdesk Configuration >> Property Setup >> Property Configuration How to Access: You can add hotel registration number number caption here by following below steps:  Screenshot 1: Screenshot 2:

How can add tax caption in eZee Frontdesk 7.0?

Location: eZee Frontdesk Configuration >> Configuration>> Tax Information How to Access: You need to change Tax Caption in general settingsLocation: eZee Frontdesk Configuration >> Configuration>> Tax Information How to Access: You need to change Tax Caption in general settings and set tax caption and save it Screenshot 1: Screenshot 2:

How to print blank Guest Registration Card in eZee Frontdesk 7.0?

Location: eZee Frontdesk >> Click on right top 3 bullet points >> Blank Reg. Form How to Access: You can print blank registration form byLocation: eZee Frontdesk >> Click on right top 3 bullet points >> Blank Reg. Form How to Access: You can print blank registration form by following below steps:  Screenshot 1: Screenshot 2: