Error: Index and length must refer to location within the string. Parameter name: Length [convertDate]
Problem: How to Solve: eZee Frontdesk >> Open Room >> Folio Summary >> Edit folio >> Save again and now check invoiceProblem: How to Solve: eZee Frontdesk >> Open Room >> Folio Summary >> Edit folio >> Save again and now check invoice folio
Error: Sorry, You cannot perform check in process. Reason: This room is in suspense status
Problem: When you take check in from stay view, getting below error: How to Resolve: Kindly close this all ezee software, Download this tool and exractProblem: When you take check in from stay view, getting below error: How to Resolve: Kindly close this all ezee software, Download this tool and exract it https://ezeenextgen.s3-us-west-2.amazonaws.com/download/DataDoctor/Datadoctor_20151106_Checkout_Then_Due_out.rar And follow below steps: Screenshot 1: Screenshot 2: Other solution: A guest, in this previous date’s room is yet not checked out and the room is in Due […]
How to post no-show or cancellation charge from guest in eZee Frontdesk?
Location: Reservation List >> Select particular transaction >> Right Click >> Mark NoShow or Cancel>> Add Charge (IfLocation: Reservation List >> Select particular transaction >> Right Click >> Mark NoShow or Cancel>> Add Charge (If required) >> Next >> Take Payment >> Save. Pre-requisite: eZee Frontdesk Configuration >> Configuration >> Extra Charge How to Access: Please follow below steps to reactive reservation Screenshot 1: Mark no show or cancel Screenshot 2: Add cancellation charges […]
How to show uploaded images on the HTML template in eZee Frontdesk version 7.0?
Location: eZee Frontdesk Configuration >> Miscellaneous >> Letter Template >> New >> HTML Template How to access? Kindly followLocation: eZee Frontdesk Configuration >> Miscellaneous >> Letter Template >> New >> HTML Template How to access? Kindly follow the below steps. CASE – 1 Screenshot 1: Open the property website where the image is uploaded in the browser. Right-click on the image and click on “Copy image address”. Screenshot 2: Open new tab >> […]
My Frontdesk view is got changed to Right to left. How can I fix it again left to right in eZee Frontdesk 7.0?
Problem: How to solve: Kindly follow below steps to make it correct Screenshot 1: Untick option and save it then exist software. You checkProblem: How to solve: Kindly follow below steps to make it correct Screenshot 1: Untick option and save it then exist software. You check now
How to search guest (universal search) in eZee Frontdesk 7.0?
Problem: We are getting a bunch of the same names and it difficult to find out exact guest name by searching a guest name in universal search How toProblem: We are getting a bunch of the same names and it difficult to find out exact guest name by searching a guest name in universal search How to Solve: Search the same guest with a double quote ” ” then you will be able to search the exact guest name as below.
Error: You cannot checkin this room. It is Due Out Room
Problem: While check in from reservation, get below error Reason: A guest, in this previous date's room is yet not checked out and the room is in Due OutProblem: While check in from reservation, get below error Reason: A guest, in this previous date’s room is yet not checked out and the room is in Due Out stage. How to Access: Go to past date and search the due out transaction, checkout the guest and then, will be able to take new reservation/check-in, in […]
How to post inclusion extra charge in eZee Frontdesk 7.0?
What is Inclusion? Inclusion is extra charge that does not include in room tariff. This is optional services as room service, mini bar, snacks or telephoneWhat is Inclusion? Inclusion is extra charge that does not include in room tariff. This is optional services as room service, mini bar, snacks or telephone calls and added in folios. Inclusion will be charge on below conditions: at the time of some instance like check in, check out, every day etc so that can be […]
MyKad Malaysia Error: -1: Method not found: UInt32MYIDLib.MyKadGetPhoto
What is MyKad Malaysia? Mykad Reader is the identity card in Malaysia that incorporates guest photo and bio-metric fingerprint data on an in-built computerWhat is MyKad Malaysia? Mykad Reader is the identity card in Malaysia that incorporates guest photo and bio-metric fingerprint data on an in-built computer chip which fasten checkin process. Below is the list of Mykad is readily interface available. SCR3310 , Rockey, Cloud2700, Utrust2700 (LATEST) Problem: How to solve: This error can come when the correct MYID.dll is not […]
How to export the folio/receipt/voucher in xls or any other format in eZee Frontdesk 7.0?
Location: eZee Front Desk Configuration >> Advance Setting >> Printing >> Duplicate copy settings How to access: Please find the belowLocation: eZee Front Desk Configuration >> Advance Setting >> Printing >> Duplicate copy settings How to access: Please find the below steps for exporting the folio/receipt/voucher in xls or any other format. Screenshot 1: Uncheck all the options under duplicate copy settings. Screenshot 2: If the duplicate copy settings are checked mark you will not […]
How to Green Tax Report (Monthly Occupancy Report) works for Maldives in eZee Frontdesk 7.0?
Monthly Occupancy Report: is based on Rental (In house guest). It will show total No. of Rooms for guest staying on selected date and No. of PAXMonthly Occupancy Report: is based on Rental (In house guest). It will show total No. of Rooms for guest staying on selected date and No. of PAX accordingly. Example: Lets check for 1st of march, Monthly Occupancy report says: Local Guest: 3 Rooms & 5 Pax Tourist = 17 Rooms & 38 Pax Work Permit Holder = […]
Pre-requisite for FD Online
FD Online has 2 parts of the implementation: 1. Server side 2. Client side (1) A Server-side OS (Operating System) should be as below: Windows 7FD Online has 2 parts of the implementation: 1. Server side 2. Client side (1) A Server-side OS (Operating System) should be as below: Windows 7 Enterprise or Ultimate -or- Windows 8 Enterprise -or- Windows 10 Enterprise or Education -or- Windows XP SP3 It also works with Windows Server 2008 and newer. (2) A […]
How to add room sharer in eZee Frontdesk 7.0?
What is Room Sharer? Sharers are those guests who share the room with the main guest, Normally hotels create sharer reservations for corporate, airline crew,What is Room Sharer? Sharers are those guests who share the room with the main guest, Normally hotels create sharer reservations for corporate, airline crew, hostels etc. In some countries, it is mandatory to get the registration card signed for all occupants in the room, by creating a sharing reservation separate registration cards can be […]
Error: -1 The section height is not valid in eZee Frondesk 7.0
How to Resolve: Please follow below steps to resolve error Screenshot 1: Mark property information complusory and restartHow to Resolve: Please follow below steps to resolve error Screenshot 1: Mark property information complusory and restart frontdesk
How to update room rate after guest checked in in eZee Frontdesk 7.0?
Location: eZee Frondesk >> Open Room / edit transaction >> Rate Information >> Select the tarrif date >> insert new rate in boxLocation: eZee Frondesk >> Open Room / edit transaction >> Rate Information >> Select the tarrif date >> insert new rate in box >> click “Apply on Selected” or “Apply to full Stay” How to Access: Please check below mentioned steps: Note: If you update rate to 0 then room will count as complimentary Screenshot […]
How to add expense voucher ( Payout / Paid Out / Misc Sales ) in eZee Frontdesk 7.0?
Expense Voucher is nothing but accounts payable. It will allow you to enter all the expenses that the front office or the cashier does during the day. PayExpense Voucher is nothing but accounts payable. It will allow you to enter all the expenses that the front office or the cashier does during the day. Pay Out: Hotel personal expense like newspaper bill, telephone charge Paid Out Vouchers: Hotel paid out bills on behalf of the guest and added to the guest Invoice like Doctor fees paid, Medicines […]
How to add minimum payment required to check in by user in eZee Frontdesk 7.0?
Problem: Location: eZee Frontdesk Configuration >> Configuration >> User >> Edit How to Access: Follow below steps to add minimumProblem: Location: eZee Frontdesk Configuration >> Configuration >> User >> Edit How to Access: Follow below steps to add minimum payment to checkin Note: Here you have to set minimum payment permission for each user Screenshot 1: Screenshot 2: Screenshot 3:
How to add guest message in eZee frontdesk 7.0?
What is Guest Message? Here you can put any guest related message for a guest Location: eZee Frontdesk >> Front Office >> Guest Message HowWhat is Guest Message? Here you can put any guest related message for a guest Location: eZee Frontdesk >> Front Office >> Guest Message How to access: Please follow below steps to set message Screesnshot 1: Screesnshot 2: Guest Message Report – Here undelivered message will be displayed Note: Please make a note that If the guest message […]
Is it possible to add reservation with existing group booking in eZee Frontdesk 7.0?
Location: eZee Frontdesk >> Front office >> Booking list >> Edit Booking >> Group option >> Add the Transaction to Group HowLocation: eZee Frontdesk >> Front office >> Booking list >> Edit Booking >> Group option >> Add the Transaction to Group How to Access: Please find the below steps for adding transaction to an existing group: Screenshot 1: Screenshot 2: Screenshot 3: Screenshot 4:
Is it Possible to Reactivate/Undo Reservation which are Marked as No Show/Cancelled/Void in eZee Frontdesk?
Problem: How to Access: We can only reactivate/ undo No Show & Cancelled reservations. Voided Reservation cannot be activateProblem: How to Access: We can only reactivate/ undo No Show & Cancelled reservations. Voided Reservation cannot be activate again. Reservation Type Reactivate on Current Day Reactivate After Night Audit No Show Reservation Yes No Cancelled Reservation Yes No Voided Reservation No No Location: eZee Front office >> Front Office >> Reservation list or booking list User Privilege: Reservation/Booking […]