How to add Tourism Tax for Malaysia in eZee Frondesk 7.0?

What is the Tourism Tax for Malaysia? Tourism Tax is applicable on tourist ( Out of Malaysia resident ) 10RM per night. It is applied on every stayed nightWhat is the Tourism Tax for Malaysia? Tourism Tax is applicable on tourist ( Out of Malaysia resident ) 10RM per night. It is applied on every stayed night except check out night. Hotel collect on guest’s checked out. Location: eZee Frontdesk Configuration >> Configuration >> Extra Charge Pre-requisite: 1. eZee Frontdesk Configuration >> Advance Settings […]

Error: Sorry, you cannot check In this guest. Reason, Guest is younger than minimum rental age for a guest.

Problem: Check in should be allowed for 18 years and above Pax How to Solve: Follow below steps to set minimum age limit. Note: This is working onProblem: Check in should be allowed for 18 years and above Pax How to Solve: Follow below steps to set minimum age limit. Note: This is working on Guest Information >> Birth date entry while taking booking Screenshot 1:

How to activate for Reservation wizard in eZee Frontdesk 7.0?

Location: eZee Frontdesk Configuration >> Advance Settings >> Rental >> Rent Option How to Access: Please mark on Reservation throughLocation: eZee Frontdesk Configuration >> Advance Settings >> Rental >> Rent Option How to Access: Please mark on Reservation through Wizard Screenshot 1: Screenshot 2:

Error: -1: Conversion from type ‘Dbnull’ to type ‘String’ is not valid in eZee Frontdesk 7.0

Problem: While opening booking from booking list, get below error How to Access: Please follow below steps to resolve error Take server MachineProblem: While opening booking from booking list, get below error How to Access: Please follow below steps to resolve error Take server Machine remote Download tool – DBnull_to_String_Error Open eZee folder Location Copy tool here and extract it as per below screenshot 5. Run it as Run as administrator6.  After running the tool on the server […]

How to add salutation (Mr. ,Mrs.) for a guest eZee Front desk 7.0?

Location: eZee Front desk Configuration >> Mater >> common Master >> Salutation How to access: Please refer below screenshots to add newLocation: eZee Front desk Configuration >> Mater >> common Master >> Salutation How to access: Please refer below screenshots to add new salutation Screenshot 1: Screenshot 2:

How to set different auto receipt no. in eZee Frontdesk & Burrp 7.0?

Currently, payment type single receipt number is used by Frontdesk and Burrp as per print. Here you can set different auto receipt no with belowCurrently, payment type single receipt number is used by Frontdesk and Burrp as per print. Here you can set different auto receipt no with below settings.  How to access: Refer below screenshot to create shortcuts. Note: You have turn on settings from frontdesk as well burrp back office to set different receipt number. Screenshot 1: […]

How to set and use Keyboard Shortcuts in eZee Frontdesk 7.0?

Location: Click on right top 3 bullet points >> Settings >> Shortcuts How to access: Refer below screenshot to create shortcuts. Note:Location: Click on right top 3 bullet points >> Settings >> Shortcuts How to access: Refer below screenshot to create shortcuts. Note: Always restart machine after create of shortcut. Screenshot 1: Screenshot 2: Screenshot 3: Video:  

How to configure Revenue Breakdown in the eZee Frontdesk 7.0?

What is the revenue breakdown? Revenue breakdown helps to know and bifurcate the Room Revenue, especially when meal plan or inclusions are included in theWhat is the revenue breakdown? Revenue breakdown helps to know and bifurcate the Room Revenue, especially when meal plan or inclusions are included in the Room Rate. Check below example: Room Rate                                                […]

How to add house use status for room in eZee Frontdesk 7.0?

What is the house use? We are offering room to guest and hotel staff complimentary. Here house room status can be use to bifurcate hotel staff use and actualWhat is the house use? We are offering room to guest and hotel staff complimentary. Here house room status can be use to bifurcate hotel staff use and actual guest. How to Solve: When you have room rate is 0 at that time, you can allow to go for “house use” option Screenshot 1: Screenshot […]

User manuals of eZee Frontdesk & eZee Frontdesk Configuration 7.0

Kindly refer the below document for the detailed explanation. 1. eZee Front desk 7.0 Front desk Manual 7.0 2. eZee Frontdesk Configuration 7.0 eZeeKindly refer the below document for the detailed explanation. 1. eZee Front desk 7.0 Front desk Manual 7.0 2. eZee Frontdesk Configuration 7.0 eZee Front desk 7.0 Configuration eZee Front desk module manual: Laundry module: Laundry_module_Version7    

How to change caption in invoice from “Invoice” to “Tax Invoice” in eZee Front Desk 7.0?

Problem: How to Solve: Follow below steps to change caption Location: eZee Frontdesk Configuration >> Advance Settings >> Printing >>Problem: How to Solve: Follow below steps to change caption Location: eZee Frontdesk Configuration >> Advance Settings >> Printing >> Print Folio Option Pre-requisite: eZee Frontdesk Configuration >> Configuration >> User >> edit >> Language >> Custom 1 Screenshot 1: First close eZee Frontdesk Application. To change caption in Folio: Summary , Click on “abc” Language […]

Error: 429: Active X component can’t creat object

Problem: How to Solve: Kindly follow below steps to solve error Screenshot 1: Go to My Computer >> Properties Screenshot 2: Check computerProblem: How to Solve: Kindly follow below steps to solve error Screenshot 1: Go to My Computer >> Properties Screenshot 2: Check computer system type bits (32 or 64) Screenshot 3: Close the software and run below tool as per system bits 32Bits Tool –  https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/SQLServer2005_BC_32.msi 64bits Tool – https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/SQLServer2005_BC_64.msi

Error: Conversion from string 320.00 to type ‘double’ is not valid (Junk or Special Character)

Problem: How to Solve: Kindly follow below steps to remove junk character error Screenshot 1: Search region and language from windows ScreenshotProblem: How to Solve: Kindly follow below steps to remove junk character error Screenshot 1: Search region and language from windows Screenshot 2: Kindly add full stop (.) instead of  comma(,) and don’t keep any space after (.) Now check in software and if you are still facing this issue then go for below steps: […]

Error: Wiru / WRD is stopped working in eZee Frontdesk 7.0

Problem: How to Solve: Kindly follow below steps to active WIRU / WRD Note: Wiru/wrd is running on server machine only and it must be restart fromProblem: How to Solve: Kindly follow below steps to active WIRU / WRD Note: Wiru/wrd is running on server machine only and it must be restart from version 7 folder only Screenshot 1: Close the software Screenshot 2: Right click on ezee Version 7 icon and go for open file location Screenshot 3: Find out eZee […]

How to add printer in eZee frontdesk 7.0?

Location: eZee frontdesk >> Click on right top 3 bullet points >> General settings >> Printer settings >> Set Printers How toLocation: eZee frontdesk >> Click on right top 3 bullet points >> General settings >> Printer settings >> Set Printers How to Access: Please follow below steps to set printer Note: If test print is not coming when click on Print Test Page, Please check with your IT engineer or Check weather Printer attached properly […]

How to enable email notification in eZee Frontdesk 7.0?

What is Email Notification? Email Notificationis alert for guest on user operations like Check in/Reservation/Checkout  Location: eZee FrontDeskWhat is Email Notification? Email Notificationis alert for guest on user operations like Check in/Reservation/Checkout  Location: eZee FrontDesk Configuration >> Advance Settings >> Notification >> Email  Prerequisite: eZee FrontDesk Configuration >> Advance Settings  >> Miscellaneous >> Letter Template How to Access: Make sure, you have email account configured correctly  in order to send an email. Note: 1. […]

Error : I can’t see my user name in eZee Front desk 7.0

Problem: How to Solve: This is demo database which client choose as default database Follow below steps to resolve it Screenshot 1: Go to  eZeeProblem: How to Solve: This is demo database which client choose as default database Follow below steps to resolve it Screenshot 1: Go to  eZee Frontdesk and login with admin Screenshot 2: Screenshot 3: Save below options and restart eZee frontdesk Screenshot 4: Screenshot 5:

How to configure surcharge for payment type in eZee Frontdesk Configuration 7.0?

A surcharge, also known as checkout fee or merchant service fee, is an extra fee charged by a merchant when receiving a payment by cheque, credit card,A surcharge, also known as checkout fee or merchant service fee, is an extra fee charged by a merchant when receiving a payment by cheque, credit card, charge card or debit card but not cash. Location: eZee Front desk Configuration >> Configuration >> Settlement Type >> Select Settlement Type (i.e Master Card) >> Edit >> Surcharge Pre-requisite: eZee Frontdesk Configuration >> […]

How to add tax in extra charge in eZee Frontdesk 7.0?

Problem: Location: eZee Frontdesk Configuration >> Configuration >> Extra Charge Pre-requisite: eZee Frontdesk Configuration >>Problem: Location: eZee Frontdesk Configuration >> Configuration >> Extra Charge Pre-requisite: eZee Frontdesk Configuration >> Advance Settings >> Display >> Extra Charge Settings >> Add Tax Caption How to Access: Follow below steps to add extra charge tax: Screenshot 1: Screenshot 2: Related Question:  How to add extra charge tax caption / name in eZee […]