How to Merge Guest Profile in eZee Frontdesk 7.0?

What is Merge Guest Profile? By mistake if you have created two or more guest profiles for same contact, so here you can merge profile and make it one. GuestWhat is Merge Guest Profile? By mistake if you have created two or more guest profiles for same contact, so here you can merge profile and make it one. Guest history also merged with this action. Location:  eZee Frontdesk >>   Front Office >> Guest Database >> Options >> Merge Profile  How to Access: Please follow below steps […]

How to add invoice remarks in eZee Frontdesk 7.0?

Problem: How to Access: Please follow below steps to add remarks Location: eZee Frontdesk >> Open Room >> Folio Summary >> EditProblem: How to Access: Please follow below steps to add remarks Location: eZee Frontdesk >> Open Room >> Folio Summary >> Edit >> Remarks Pre-requisite:   How to Access: Please follow below steps to add remarks here Screenshot 1: Screenshot 2: Screenshot 3:

Hotelier accidentally check-out, is it possible to undo check-out in eZee Frontdesk 7.0?

Location: eZee Front desk >> Front Office >> Guest Ledger >> Looking For - Checked out >> Search  Pre-requisite: eZee Front DeskLocation: eZee Front desk >> Front Office >> Guest Ledger >> Looking For – Checked out >> Search  Pre-requisite: eZee Front Desk configuration >> Configuration >> User >> Edit >> Operational Privilege >> allow to do undo check-out >> Save How to Access: Please follow below steps to do perform undo check-out. Note: The user […]

How to set undo check-out privilege in user’s account in eZee frontdesk 7.0?

Location: eZee Front Desk configuration >> Configuration >> User >> Edit >> Operational Privilege >> Allow to do undo check-outLocation: eZee Front Desk configuration >> Configuration >> User >> Edit >> Operational Privilege >> Allow to do undo check-out >> Save Pre-requisite: eZee Front Desk configuration >> Configuration >> Ability Level v/s Privilege >> Privilege >> Allow to do undo check-out >> Save (If required) How to Access: Refer screenshot and follow steps: Screenshot 1:

Error: -1: Backup failed for server ‘(Local)\EZEENEXTGEN’ [Backup:Class Database] [Backup-frmBackup]

Problem: How to Access: Please follow below steps to resolve error Screenshot 1: Open this path C:\Program Files (x86)\Microsoft SQLProblem: How to Access: Please follow below steps to resolve error Screenshot 1: Open this path C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\Properties Screenshot 2: Select Advanced option >> Uncheck two options under “Compress or Encrypt attributes” and Check mark option “Allow file in this folder to have contents indexed in addition to file properties” Now open the software and take backup, […]

How to add Green Tax for Maldives

What is the Green Tax in Maldives? Category of Guest sharers (Tourist, Local or Work Permit Holder), Check-in and Check-out Time,  No. of  Pax & No. ofWhat is the Green Tax in Maldives? Category of Guest sharers (Tourist, Local or Work Permit Holder), Check-in and Check-out Time,  No. of  Pax & No. of Sharers Green Tax is calculated as $3 pax /night for a guest house and $6 pax /night for resorts. (not applied 1.99 below age child) It is applied on Tourist if […]

Error : GST file is missing, please contact our support team in Frontdesk 7.0

Problem: How to solve: Please put below file into ezee folder and check again GST_V2_2 ScreenshotProblem: How to solve: Please put below file into ezee folder and check again GST_V2_2 Screenshot 1:

How to post inclusion (Tourism Tax for Malaysia) in night audit in eZee Frondesk 7.0?

Location: eZee Frontdesk  >> Open room >> Extra Charge >> Inclusion Pre-requisite: 1.eZee Frontdesk Configuration >>Location: eZee Frontdesk  >> Open room >> Extra Charge >> Inclusion Pre-requisite: 1.eZee Frontdesk Configuration >> Configuration >> Extra Charge >> Tourism Tax 2. eZee Frontdesk Configuration >> Advance Settings >> Rental >> Reservation/Checkin/Booking Mandatory Settings >> Check-In Setting  >> Address 3. eZee Frontdesk Configuration >> Configuration >> User >> Edit >> Other Settings >> Language […]

How to add Tourism Tax for Malaysia in eZee Frondesk 7.0?

What is the Tourism Tax for Malaysia? Tourism Tax is applicable on tourist ( Out of Malaysia resident ) 10RM per night. It is applied on every stayed nightWhat is the Tourism Tax for Malaysia? Tourism Tax is applicable on tourist ( Out of Malaysia resident ) 10RM per night. It is applied on every stayed night except check out night. Hotel collect on guest’s checked out. Location: eZee Frontdesk Configuration >> Configuration >> Extra Charge Pre-requisite: 1. eZee Frontdesk Configuration >> Advance Settings […]

Error: Sorry, you cannot check In this guest. Reason, Guest is younger than minimum rental age for a guest.

Problem: Check in should be allowed for 18 years and above Pax How to Solve: Follow below steps to set minimum age limit. Note: This is working onProblem: Check in should be allowed for 18 years and above Pax How to Solve: Follow below steps to set minimum age limit. Note: This is working on Guest Information >> Birth date entry while taking booking Screenshot 1:

How to activate for Reservation wizard in eZee Frontdesk 7.0?

Location: eZee Frontdesk Configuration >> Advance Settings >> Rental >> Rent Option How to Access: Please mark on Reservation throughLocation: eZee Frontdesk Configuration >> Advance Settings >> Rental >> Rent Option How to Access: Please mark on Reservation through Wizard Screenshot 1: Screenshot 2:

Error: -1: Conversion from type ‘Dbnull’ to type ‘String’ is not valid in eZee Frontdesk 7.0

Problem: While opening booking from booking list, get below error How to Access: Please follow below steps to resolve error Take server MachineProblem: While opening booking from booking list, get below error How to Access: Please follow below steps to resolve error Take server Machine remote Download tool – DBnull_to_String_Error Open eZee folder Location Copy tool here and extract it as per below screenshot 5. Run it as Run as administrator 6.  After running the tool on the […]

How to add salutation (Mr. ,Mrs.) for a guest eZee Front desk 7.0?

Location: eZee Front desk Configuration >> Mater >> common Master >> Salutation How to access: Please refer below screenshots to add newLocation: eZee Front desk Configuration >> Mater >> common Master >> Salutation How to access: Please refer below screenshots to add new salutation Screenshot 1: Screenshot 2:

How to set different auto receipt no. in eZee Frontdesk & Burrp 7.0?

Currently, payment type single receipt number is used by Frontdesk and Burrp as per print. Here you can set different auto receipt no with belowCurrently, payment type single receipt number is used by Frontdesk and Burrp as per print. Here you can set different auto receipt no with below settings.  How to access: Refer below screenshot to create shortcuts. Note: You have turn on settings from frontdesk as well burrp back office to set different receipt number. Screenshot 1: […]

How to set and use Keyboard Shortcuts in eZee Frontdesk 7.0?

Location: Click on right top 3 bullet points >> Settings >> Shortcuts How to access: Refer below screenshot to create shortcuts. Note:Location: Click on right top 3 bullet points >> Settings >> Shortcuts How to access: Refer below screenshot to create shortcuts. Note: Always restart machine after create of shortcut. Screenshot 1: Screenshot 2: Screenshot 3: Video:  

How to configure Revenue Breakdown in the eZee Frontdesk 7.0?

What is the revenue breakdown? Revenue breakdown helps to know and bifurcate the Room Revenue, especially when meal plan or inclusions are included in theWhat is the revenue breakdown? Revenue breakdown helps to know and bifurcate the Room Revenue, especially when meal plan or inclusions are included in the Room Rate. Check below example: Room Rate                                                […]

How to add house use status for room in eZee Frontdesk 7.0?

What is the house use? We are offering room to guest and hotel staff complimentary. Here house room status can be use to bifurcate hotel staff use and actualWhat is the house use? We are offering room to guest and hotel staff complimentary. Here house room status can be use to bifurcate hotel staff use and actual guest. How to Solve: When you have room rate is 0 at that time, you can allow to go for “house use” option Screenshot 1: Screenshot […]

User manuals of eZee Frontdesk & eZee Frontdesk Configuration 7.0

Kindly refer the below document for the detailed explanation. 1. eZee Front desk 7.0 Front desk Manual 7.0 2. eZee Frontdesk Configuration 7.0 eZeeKindly refer the below document for the detailed explanation. 1. eZee Front desk 7.0 Front desk Manual 7.0 2. eZee Frontdesk Configuration 7.0 eZee Front desk 7.0 Configuration eZee Front desk module manual: Laundry module: Laundry_module_Version7    

How to change caption in invoice from “Invoice” to “Tax Invoice” in eZee Front Desk 7.0?

Problem: How to Solve: Follow below steps to change caption Location: eZee Frontdesk Configuration >> Advance Settings >> Printing >>Problem: How to Solve: Follow below steps to change caption Location: eZee Frontdesk Configuration >> Advance Settings >> Printing >> Print Folio Option Screenshot 1: First close eZee Frontdesk Application. To change caption in Folio: Summary , Click on “abc” Language Changing option Screenshot 2: It will open Language window, Click on Message >> Find the word […]

Error: 429: Active X component can’t creat object

Problem: How to Solve: Kindly follow below steps to solve error Screenshot 1: Go to My Computer >> Properties Screenshot 2: Check computerProblem: How to Solve: Kindly follow below steps to solve error Screenshot 1: Go to My Computer >> Properties Screenshot 2: Check computer system type bits (32 or 64) Screenshot 3: Close the software and run below tool as per system bits 32Bits Tool –  https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/SQLServer2005_BC_32.msi 64bits Tool – https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/SQLServer2005_BC_64.msi