How to deactive / void user in eZee Frontdesk 7.0?

Location: eZee Front Desk Configuration >> Configuration >> Users User Privilege: Configuration Property >> Allow to edit user, AllowLocation: eZee Front Desk Configuration >> Configuration >> Users User Privilege: Configuration Property >> Allow to edit user, Allow to delete user How to access: In order to delete / void user, follow below steps: Screenshot 1: untick active user option 

Error: -1 The conversation of a nvarchar data type to a datetime data type resulted in an out of range value.

Problem: How to Access: This error is generated due to incorrect date and time format. Please refer below screen shot for more details : PleaseProblem: How to Access: This error is generated due to incorrect date and time format. Please refer below screen shot for more details : Please open Windows >> Control Panel >> Region and Language >> Change the date format Screenshot 1: Close the software Screenshot 2: Now start software and check

Error: Access to the path ‘C:\Users\HP Home\AppData\Local\Temp\temp_C78ee84e-bb23.rpt’ is denied.

Problem: I am not able to preview report / Folio How to Access: Please follow below steps to resolve error Screenshot 1: Please close eZee Software andProblem: I am not able to preview report / Folio How to Access: Please follow below steps to resolve error Screenshot 1: Please close eZee Software and set paper size A4 in the printer. Now restart software and check. You can check printer setting if you are still getting error.

How to use Minibar for eZee Frontdesk 7.0?

What is Minibar? A minibar is a small refrigerator in a hotel room, that contains small bottles of alcoholic beverages, juice, bottled water, and softWhat is Minibar? A minibar is a small refrigerator in a hotel room, that contains small bottles of alcoholic beverages, juice, bottled water, and soft drinks, if guest consumed it then they have to pay or sometimes it is complimentary by hotel. Location: eZee Frontdesk >> Minibar Pre-requisite: eZee Burrp Backoffice >> Outlet >> Item Configuration >> Menu […]

How to add items in Minibar for eZee Frontdesk 7.0?

What is Minibar item assignment? Here we are add items list that should be presented in minibar. So we can manage our store inventory. Location: eZeeWhat is Minibar item assignment? Here we are add items list that should be presented in minibar. So we can manage our store inventory. Location: eZee Frontdesk >> Minibar >> Item Assignment How to check: Please follow below steps to add items in minibar Screenshot 1: Video:  

How to add Banquet Venue in eZee Burrp Back office 7.0?

Location: eZee Frontdesk Configuration >> Property Setup >> Non Rental Unit How to Access: Please follow below steps to create new non rentalLocation: eZee Frontdesk Configuration >> Property Setup >> Non Rental Unit How to Access: Please follow below steps to create new non rental unit: Note: You can add venue from eZee Frontdesk Configuration only Screenshot 1: Screenshot 2: Screenshot 3:

How to clear past date inventory log (WIRU) in eZee Frontdesk 7.0?

Problem: How to Solve: Open WIRU_Log folder in application folder.  Open current date log file. Suppose FD working date is 27-Aug-2018, so in thisProblem: How to Solve: Open WIRU_Log folder in application folder.  Open current date log file. Suppose FD working date is 27-Aug-2018, so in this folder WIRU_Log_20180827.txt was generated. in that file Search for word “inventory not updated due to dates passed.”    If you found this caption in that file then download tool using below link.   https://ezeenextgen.s3-us-west-2.amazonaws.com/download/DataDoctor/DataDoctor_WIRU_Clear_Past_Date_Unprocess_Log.zip […]

Error: -1: -2: SqlException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. // SqlErrorNumber:- -2 [getTranData-clsRoomOperation]

Error: How to Solve:  Please follow the below steps for Changing Default Time Out Setting Screenshot 1: Go to machine >> Windows start buttonError: How to Solve:  Please follow the below steps for Changing Default Time Out Setting Screenshot 1: Go to machine >> Windows start button >> Search >> regedit Screenshot 2: Click on HKEY_LOCAL_MACHINE and then software Screenshot 3: Click on Wow6432Node (If Windows is 64 bit OS in that case, you will find WOW6432Node and Other wise directly find […]

How to add / edit tax for Laundry Module in eZee Frontdesk 7.0?

Location: eZee Frontdesk >> Laundry >> Guest Laundry >> Options> Payment >> Room to Post How to Access: Please follow belowLocation: eZee Frontdesk >> Laundry >> Guest Laundry >> Options> Payment >> Room to Post How to Access: Please follow below screenshot to add tax in Laundry Extra charge Screenshot 1: Kindly check your mapped extra charge name with Laundry Screenshot 2: You can configure tax here so it will be applied by default on all […]

How to export report into pdf document by default when click on export button in eZee Frontdesk 7.0?

Location:  eZee Frontdesk  >> Report >> Click on Export |V| >> Set Default Export  >> Select preferred format >> Set >>Location:  eZee Frontdesk  >> Report >> Click on Export |V| >> Set Default Export  >> Select preferred format >> Set >> Close How to Access: Please follow below steps Screenshot 1:

Error: Index and length must refer to location within the string. Parameter name: Length [convertDate]

Problem: How to Solve: eZee Frontdesk >> Open Room >> Folio Summary >> Edit folio >> Save again and now check invoiceProblem: How to Solve: eZee Frontdesk >> Open Room >> Folio Summary >> Edit folio >> Save again and now check invoice folio

Error: Sorry, You cannot perform check in process. Reason: This room is in suspense status

Problem:  When you take check in from stay view, getting below error: How to Resolve: Kindly close this all ezee software, Download this tool and exractProblem:  When you take check in from stay view, getting below error: How to Resolve: Kindly close this all ezee software, Download this tool and exract it https://ezeenextgen.s3-us-west-2.amazonaws.com/download/DataDoctor/Datadoctor_20151106_Checkout_Then_Due_out.rar And follow below steps: Screenshot 1: Screenshot 2: Other solution: A guest, in this previous date’s room is yet not checked out and the room is in Due […]

How to post no-show or cancellation charge from guest in eZee Frontdesk 7.0?

Location: Reservation List >> Select particular transaction >> Right Click >> Mark NoShow or Cancel>> Add Charge (IfLocation: Reservation List >> Select particular transaction >> Right Click >> Mark NoShow or Cancel>> Add Charge (If required) >> Next >> Take Payment >> Save. Pre-requisite: eZee Frontdesk Configuration >> Configuration >> Extra Charge How to Access: Please follow below steps to reactive reservation  Screenshot 1: Mark no show or cancel Screenshot 2: Add cancellation charges […]

How to show uploaded images on the HTML template in eZee Frontdesk version 7.0?

Location: eZee Frontdesk Configuration >> Miscellaneous >> Letter Template >> New >> HTML Template How to access? Kindly followLocation: eZee Frontdesk Configuration >> Miscellaneous >> Letter Template >> New >> HTML Template How to access? Kindly follow the below steps. CASE – 1 Screenshot 1: Open the property website where the image is uploaded in the browser. Right-click on the image and click on “Copy image address”. Screenshot 2: Open new tab >> […]

My Frontdesk view is got changed to Right to left. How can I fix it again left to right in eZee Frontdesk 7.0?

Problem: How to solve: Kindly follow below steps to make it correct Screenshot 1: Untick option and save it then exist software. You checkProblem: How to solve: Kindly follow below steps to make it correct Screenshot 1: Untick option and save it then exist software. You check now

How to search guest (universal search) in eZee Frontdesk 7.0?

Problem: We are getting a bunch of the same names and it difficult to find out exact guest name by searching a guest name in universal search  How toProblem: We are getting a bunch of the same names and it difficult to find out exact guest name by searching a guest name in universal search  How to Solve: Search the same guest with a double quote ” ” then you will be able to search the exact guest name as below.

Error: You cannot checkin this room. It is Due Out Room

Problem: While check in from reservation, get below error Reason: A guest, in this previous date's room is yet not checked out and the room is in Due OutProblem: While check in from reservation, get below error Reason: A guest, in this previous date’s room is yet not checked out and the room is in Due Out stage. How to Access: Go to past date and search the due out  transaction, checkout the guest and then, will be able to take new reservation/check-in, in […]

How to post inclusion extra charge in eZee Frontdesk 7.0?

What is Inclusion? Inclusion is extra charge that does not include in room tariff. This is optional services as room service, mini bar, snacks or telephoneWhat is Inclusion? Inclusion is extra charge that does not include in room tariff. This is optional services as room service, mini bar, snacks or telephone calls and added in folios. Inclusion will be charge on below conditions: at the time of some instance like check in, check out, every day etc so that can be […]

Error: -1: Method not found: UInt32MYIDLib.MyKadGetPhoto – MyKad Malaysia

What is MyKad? Mykad Reader is the identity card in Malaysia that incorporates guest photo and bio-metric fingerprint data on an in-built computer chip whichWhat is MyKad? Mykad Reader is the identity card in Malaysia that incorporates guest photo and bio-metric fingerprint data on an in-built computer chip which fasten checkin process.  Below is the list of Mykad is readily interface available. SCR3310 , Rockey, Cloud2700, Utrust2700 (LATEST) Problem: How to solve: This error can come when the correct MYID.dll is not registered […]