How to do eZee Reservation + Frontdesk (eR+FD) configuration in eZee Frontdesk?

What is eR + FD? eR + FD interface is helpful to download all booking from channel manager to FD PMS. Note: It can be perform on TLS SP version PreWhat is eR + FD? eR + FD interface is helpful to download all booking from channel manager to FD PMS. Note: It can be perform on TLS SP version Pre requisite: Below condition must be followed  1. Authorization code : Check crm ticket for Authorization code, added by Account person. 2. Reservation Module license :  Need […]

How to set extra charge limit into eZee Frontdesk 7.0?

Here you can set below two Charge posting limit: Extra Charge Posting Type & Settings for POS Charge Posting are unlimited, up to folio balance and uptoHere you can set below two Charge posting limit: Extra Charge Posting Type & Settings for POS Charge Posting are unlimited, up to folio balance and upto credit Limit. Please refer below screenshot whereby you can set extra charge limit Location: eZee Frontedesk >> Edit Transaction / Room >> Folio Summary >> Select & Edit Folio Extra Charge […]

How to Activate License and Surrender License for eZee Frontdesk?

Note: 1. You received Auth Code in your registered email 2. Keep same registered property name to use auth code 3. You can use same Auth code for all theNote: 1. You received Auth Code in your registered email 2. Keep same registered property name to use auth code 3. You can use same Auth code for all the purchased licenses/Terminals 4. Use same Auth code surrender or reactive license again Activate License: Follow bellow steps to active license Screenshot 1: Open software as […]

How guest ledger works in Daily Summary Report / Daily Summary Breakdown Report?

Guest Ledger: 1.Opening Balance:  This is closing balance of previous day of guest ledger report 2. Carry Forwarded advance Deposits: 3. Charge PostedGuest Ledger: 1.Opening Balance:  This is closing balance of previous day of guest ledger report 2. Carry Forwarded advance Deposits: 3. Charge Posted to Guest Ledger: 4. Closing Balance:

How to adjust Decimal numbers in eZee Frontdesk?

Location:  eZee Frontdesk Configuration >> Configuration >> Exchange Rate User Privilege: - Configure Property >> Configure CurrencyLocation:  eZee Frontdesk Configuration >> Configuration >> Exchange Rate User Privilege: – Configure Property >> Configure Currency Exchange Rate – Add Exchange Rate, Edit Exchange Rate, Void Exchange rate How to Access: Please refer below screenshot for more information. Screenshot 1: Here you can adjust decimal numbers for amount

Message: Cannot insert an explicit Value into a timestamp column in database split

Problem: Solution: Run on the server machine and then try database splitProblem: Solution: Run on the server machine and then try database split process. https://ezeenextgen.s3.amazonaws.com/download/eZeePOSTool/Datadoctor_DropTimeStamp.exe  

How to apply discount in Laundry bill in Frontdesk?

Location: eZee Frontdesk >> Laundry >> Guest Laundry How to Access: Please follow below steps to post bill on the room Screenshot 1: YouLocation: eZee Frontdesk >> Laundry >> Guest Laundry How to Access: Please follow below steps to post bill on the room Screenshot 1: You can add discount directly in the box and save it. Related Link: How to configure Laundry Module in eZee Frontdesk 7.0? How can to post Laundry bill to Guest room in eZee […]

Message: -1: Access to the path ‘OTALog’ is denied.

Problem: WRD is not getting start How to Solve: Please follow below steps to resolve Note: Wiru/wrd is running on server machine only and it must beProblem: WRD is not getting start How to Solve: Please follow below steps to resolve Note: Wiru/wrd is running on server machine only and it must be restart from version 7 folder only Screenshot 1: Right click on ezee Version 7 icon and go for open file location Screenshot 2: Give access to OTA Logs (Both Folders)

Message: when we open folio & reports into 7.0 (The Type intializar for ‘CrystalReports.Engine.Report document’ threw an exception.)

Problem: when we open folio & reports into 7.0 How to Access: Please follow below steps to resolve error Close all eZee application GoProblem: when we open folio & reports into 7.0 How to Access: Please follow below steps to resolve error Close all eZee application Go to Control Panel / All Control Panel Items / Programs and Features and Uninstall below crystal report files Download these files and put into C Drive. A) https://ezeenextgen.s3-us-west-2.amazonaws.com/download/TLS12/CRRuntime_32bit_13_0_22.msi  B) https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/CRSetupX86_70.msi Open Command Prompt as […]

How to resolve Trigger error in IRD Nepal in eZee frontdesk 7.0?

Error: I am not able to check in How to Resolve: Download below  tool and put into eZee folder and run it Run this tool on server machine To RemoveError: I am not able to check in How to Resolve: Download below  tool and put into eZee folder and run it Run this tool on server machine To Remove IRD Triggers https://ezeenextgen.s3.amazonaws.com/download/Nepal%20IRD/Datadoctor_RemoveIRDTriggers.exe  

How to interface IRD Nepal in eZee Frontdesk 7.0?

How to do Inland Revenue Department Interface (IRD) with eZee Frontdesk? Screenshot 1:  Screenshot 2: Add prefix to all invoice settings ScreenshotHow to do Inland Revenue Department Interface (IRD) with eZee Frontdesk? Screenshot 1:  Screenshot 2: Add prefix to all invoice settings Screenshot 3: Country must be Nepal Screenshot 4: Download and Extract Syncer.zip and put into ezee folder https://ezeenextgen.s3.amazonaws.com/download/Nepal%20IRD/Syncer.zip 1. Syncer.exe will start automatically when eZee FD or eZee BurrP! Will be started. 2. It will […]

What is the use of Label in eZee Burrp 7.0?

What is the use of Label? The label is used for the Delivery purpose when the food is ready to deliver. Kitchen person can print the label and stick the sameWhat is the use of Label? The label is used for the Delivery purpose when the food is ready to deliver. Kitchen person can print the label and stick the same on the Packet or on the box which contains information like order no, Guest Name, Guest Address, food item, etc. Location: eZee Burrp BackOffice […]

How to add a Housekeeper/Maid in eZee Frontdesk 7.0?

Location: eZee Frontdesk >> House keeping >> Housekeeper Screenshot 1: AddLocation: eZee Frontdesk >> House keeping >> Housekeeper Screenshot 1: Add housekeeper

How to auto allocate rooms to a web/group booking in eZee Frontdesk 7.0?

Location: Login into eZee Frontdesk >> Front Office >> Booking list Screenshot 1: Find out no rooming room in booking list ScreenshotLocation: Login into eZee Frontdesk >> Front Office >> Booking list Screenshot 1: Find out no rooming room in booking list Screenshot 2:Individual Booking Room Assignment Screenshot 3: Multiple booking Room Assignment Screenshot 4: Assign room with Guest Name Screenshot 5: As you assign room to booking, it is display in confirm reservation mode Video:  

How to send Proforma Invoice for bookings at Maldives in eZee Frontdesk 7.0?

Why Maldives need Proforma Invoice for booking? When client pay advance credit for the booking, Hotelier have to pay that tax before are receiving the GovtWhy Maldives need Proforma Invoice for booking? When client pay advance credit for the booking, Hotelier have to pay that tax before are receiving the Govt tax, So with this Proforma Invoice help them to get tax. (Only Applicable to Maldives) Location: eZee Front Desk >> Front Office >>  New Booking User Privilege: Reservation/Booking >> Add […]

Error: Image path is not set. Please set image path from configuration in eZee Frontdesk 7.0

Problem: How to Solve: Close the software and open Frontdesk Configuration. Please follow below steps to resolve it. Location: eZee FrontdeskProblem: How to Solve: Close the software and open Frontdesk Configuration. Please follow below steps to resolve it. Location: eZee Frontdesk Configuration >> Advance Setting >> General >> Night audit / FTP Settings >> Image Settings Screenshot 1: Set image path and check

How to do Payroll Device Integration (ZKTecho) with eZee Frontdesk / Burrp 7.0?

What is Payroll Integration? ZK fingerprint reader can be integrated with  eZee FrontDesk and eZee BurrP.  This interface helps you in tracking your staff'sWhat is Payroll Integration? ZK fingerprint reader can be integrated with  eZee FrontDesk and eZee BurrP.  This interface helps you in tracking your staff’s attendance. How to Access: Please follow below steps to do interface. Screenshot 1: Check IP address and port no from ZK Device ( Payroll Device) Screenshot 2: Go to Payroll >>  Transaction >> […]

How to deactive / void user in eZee Frontdesk 7.0?

Location: eZee Front Desk Configuration >> Configuration >> Users User Privilege: Configuration Property >> Allow to edit user, AllowLocation: eZee Front Desk Configuration >> Configuration >> Users User Privilege: Configuration Property >> Allow to edit user, Allow to delete user How to access: In order to delete / void user, follow below steps: Screenshot 1: untick active user option 

Error: -1 The conversation of a nvarchar data type to a datetime data type resulted in an out of range value.

Problem: How to Access: This error is generated due to incorrect date and time format. Please refer below screen shot for more details : PleaseProblem: How to Access: This error is generated due to incorrect date and time format. Please refer below screen shot for more details : Please open Windows >> Control Panel >> Region and Language >> Change the date format Screenshot 1: Close the software Screenshot 2: Now start software and check

Error: Access to the path ‘C:\Users\HP Home\AppData\Local\Temp\temp_C78ee84e-bb23.rpt’ is denied.

Problem: I am not able to preview report / Folio How to Access: Please follow below steps to resolve error Screenshot 1: Please close eZee Software andProblem: I am not able to preview report / Folio How to Access: Please follow below steps to resolve error Screenshot 1: Please close eZee Software and set paper size A4 in the printer. Now restart software and check. You can check printer setting if you are still getting error.