How to add Kin information in eZee Frontdesk?

What is the Kin information? Kin means one's family or relations/relative information KIN Information is additional information that hotel collects fromWhat is the Kin information? Kin means one’s family or relations/relative information KIN Information is additional information that hotel collects from guest. In case any casualty is reported for guest staying in hotel, hotel can contact on this number and pass information to them about guest staying in hotel. How to Access: Open the room […]

How to add city ledger Folio wise Payment Mapping / Payment Posting in eZee Frontdesk?

What is City Ledger Advance payment or folio mapping? This is credit / company / hotelier/ Direct Billing account on which room charges of the rooms orWhat is City Ledger Advance payment or folio mapping? This is credit / company / hotelier/ Direct Billing account on which room charges of the rooms or restaurant will be posted for the moment. Here sometime company paid advance payment for posting. We have map city ledger folio transfer with payment receive from city ledger.  So we have […]

How to upload google drive database backup from eZee Frontdesk?

What is Google drive Database Backup?  You can backup data to a remote computer or device using google drive path. It can be considered as an additionalWhat is Google drive Database Backup?  You can backup data to a remote computer or device using google drive path. It can be considered as an additional protection against data loss as the result of hardware failure or other disasters. Location: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> […]

How to give or remove discount on Group booking in Frontdesk?

You can give a discount on all Group booking at one time, not needed to open each group booking and give them a discount. Location: eZee Frontdesk >>You can give a discount on all Group booking at one time, not needed to open each group booking and give them a discount. Location: eZee Frontdesk >> Frontdesk >> Booking List >> Edit Group >> Options >> Group Discount Screenshot 1: Add / Remove ( Make 0 and apply) Group Discount

Error on New Booking: -1: @ex_purpose is not a parameter for procedure insertbookingtransaction.[InsertBookingTran-clsBookingTran]

Error: Solution: Take backup on server and run this tool   TLSError: Solution: Take backup on server and run this tool   TLS SP:   https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Integration/SCTH/Datadoctor%20SCTH%20Integration%20(TLS).exe Normal SP: https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Integration/SCTH/Datadoctor%20SCTH%20Integration.exe  

Frontdesk Icons / Symbols

Room Icons: Stay View: RoomRoom Icons: Stay View: Room View:  

100: Connection Fail! -2147165949:[Microsoft][ODBC SQL Server Driver][SQL Server]

Below description error is coming when you start eZee Burrp/Backoffice/Frontdesk/FrontdeskConfiguration. Error Description: 100: ConnectionBelow description error is coming when you start eZee Burrp/Backoffice/Frontdesk/FrontdeskConfiguration. Error Description: 100: Connection Fail! -2147165949:[Microsoft][ODBC SQL Server Driver][SQL Server]To connect to this server you must use SQL Server Management Studio or SQL Server Management Object(SMO). Please contact eZee Frontdesk Support Team. Cause: When SQL Compatibility does not match the SQL 2014 version backward compatibility […]

How to do eZee Reservation + Frontdesk (eR+FD) configuration in eZee Frontdesk?

What is eR + FD? eR + FD interface is helpful to download all booking from channel manager to FD PMS. Note: It can be perform on TLS SP version PreWhat is eR + FD? eR + FD interface is helpful to download all booking from channel manager to FD PMS. Note: It can be perform on TLS SP version Pre requisite: Below condition must be followed  1. Authorization code : Check crm ticket for Authorization code, added by Account person. 2. Reservation Module license :  Need […]

How to set extra charge limit into eZee Frontdesk 7.0?

Here you can set below two Charge posting limit: Extra Charge Posting Type & Settings for POS Charge Posting are unlimited, up to folio balance and uptoHere you can set below two Charge posting limit: Extra Charge Posting Type & Settings for POS Charge Posting are unlimited, up to folio balance and upto credit Limit. Please refer below screenshot whereby you can set extra charge limit Location: eZee Frontedesk >> Edit Transaction / Room >> Folio Summary >> Select & Edit Folio Extra Charge […]

How to Activate License and Surrender License for eZee Frontdesk?

Note: 1. You received Auth Code in your registered email 2. Keep same registered property name to use auth code 3. You can use same Auth code for all theNote: 1. You received Auth Code in your registered email 2. Keep same registered property name to use auth code 3. You can use same Auth code for all the purchased licenses/Terminals 4. Use same Auth code surrender or reactive license again Activate License: Follow bellow steps to active license Screenshot 1: Open software as […]

How guest ledger works in Daily Summary Report / Daily Summary Breakdown Report?

Guest Ledger: 1.Opening Balance:  This is closing balance of previous day of guest ledger report 2. Carry Forwarded advance Deposits: 3. Charge PostedGuest Ledger: 1.Opening Balance:  This is closing balance of previous day of guest ledger report 2. Carry Forwarded advance Deposits: 3. Charge Posted to Guest Ledger: 4. Closing Balance:

How to adjust Decimal numbers in eZee Frontdesk?

Location:  eZee Frontdesk Configuration >> Configuration >> Exchange Rate User Privilege: - Configure Property >> Configure CurrencyLocation:  eZee Frontdesk Configuration >> Configuration >> Exchange Rate User Privilege: – Configure Property >> Configure Currency Exchange Rate – Add Exchange Rate, Edit Exchange Rate, Void Exchange rate How to Access: Please refer below screenshot for more information. Screenshot 1: Here you can adjust decimal numbers for amount

Message: Cannot insert an explicit Value into a timestamp column in database split

Problem: Solution: Run on the server machine and then try database splitProblem: Solution: Run on the server machine and then try database split process. https://ezeenextgen.s3.amazonaws.com/download/eZeePOSTool/Datadoctor_DropTimeStamp.exe  

How to apply discount in Laundry bill in Frontdesk?

Location: eZee Frontdesk >> Laundry >> Guest Laundry How to Access: Please follow below steps to post bill on the room Screenshot 1: YouLocation: eZee Frontdesk >> Laundry >> Guest Laundry How to Access: Please follow below steps to post bill on the room Screenshot 1: You can add discount directly in the box and save it. Related Link: How to configure Laundry Module in eZee Frontdesk 7.0? How can to post Laundry bill to Guest room in eZee […]

Message: -1: Access to the path ‘OTALog’ is denied.

Problem: WRD is not getting start How to Solve: Please follow below steps to resolve Note: Wiru/wrd is running on server machine only and it must beProblem: WRD is not getting start How to Solve: Please follow below steps to resolve Note: Wiru/wrd is running on server machine only and it must be restart from version 7 folder only Screenshot 1: Right click on ezee Version 7 icon and go for open file location Screenshot 2: Give access to OTA Logs, OTA_logs, Wiru […]

Message: when we open folio & reports into 7.0 (The Type intializar for ‘CrystalReports.Engine.Report document’ threw an exception.)

Problem: when we open folio & reports into 7.0 How to Access: Please follow below steps to resolve error Close all eZee application GoProblem: when we open folio & reports into 7.0 How to Access: Please follow below steps to resolve error Close all eZee application Go to Control Panel / All Control Panel Items / Programs and Features and Uninstall below crystal report files Download these files and put into C Drive. A) https://ezeenextgen.s3-us-west-2.amazonaws.com/download/TLS12/CRRuntime_32bit_13_0_22.msi  B) https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/CRSetupX86_70.msi Open Command Prompt as […]

How to check software full version in eZee frontdesk & Burrp?

How to Access: Refer below screenshot to check software version Screenshot 1: eZee Frontdesk Screenshot 2: eZee POSHow to Access: Refer below screenshot to check software version Screenshot 1: eZee Frontdesk Screenshot 2: eZee POS Backoffice

How to resolve Trigger error in IRD Nepal in eZee frontdesk 7.0?

Error: I am not able to check in How to Resolve: Download below  tool and put into eZee folder and run it Run this tool on server machine To RemoveError: I am not able to check in How to Resolve: Download below  tool and put into eZee folder and run it Run this tool on server machine To Remove IRD Triggers https://ezeenextgen.s3.amazonaws.com/download/Nepal%20IRD/Datadoctor_RemoveIRDTriggers.exe  

How to interface IRD Nepal in eZee Frontdesk 7.0?

How to do Inland Revenue Department Interface (IRD) with eZee Frontdesk? Screenshot 1:  Screenshot 2: Add prefix to all invoice settings ScreenshotHow to do Inland Revenue Department Interface (IRD) with eZee Frontdesk? Screenshot 1:  Screenshot 2: Add prefix to all invoice settings Screenshot 3: Country must be Nepal Screenshot 4: Download and Extract Syncer.zip and put into ezee folder https://ezeenextgen.s3.amazonaws.com/download/Nepal%20IRD/Syncer.zip 1. Syncer.exe will start automatically when eZee FD or eZee BurrP! Will be started. 2. It will […]