My Frontdesk view is got changed to Right to left. How can I fix it again left to right in eZee Frontdesk 7.0?

Problem: How to solve: Kindly follow below steps to make it correct Screenshot 1: Untick option and save it then exist software. You checkProblem: How to solve: Kindly follow below steps to make it correct Screenshot 1: Untick option and save it then exist software. You check now

How to search guest (universal search) in eZee Frontdesk 7.0?

Problem: We are getting a bunch of the same names and it difficult to find out exact guest name by searching a guest name in universal search  How toProblem: We are getting a bunch of the same names and it difficult to find out exact guest name by searching a guest name in universal search  How to Solve: Search the same guest with a double quote ” ” then you will be able to search the exact guest name as below.

Error: You cannot checkin this room. It is Due Out Room

Problem: While check in from reservation, get below error Reason: A guest, in this previous date's room is yet not checked out and the room is in Due OutProblem: While check in from reservation, get below error Reason: A guest, in this previous date’s room is yet not checked out and the room is in Due Out stage. How to Access: Go to past date and search the due out  transaction, checkout the guest and then, will be able to take new reservation/check-in, in […]

How to post inclusion extra charge in eZee Frontdesk 7.0?

What is Inclusion? Inclusion is extra charge that does not include in room tariff. This is optional services as room service, mini bar, snacks or telephoneWhat is Inclusion? Inclusion is extra charge that does not include in room tariff. This is optional services as room service, mini bar, snacks or telephone calls and added in folios. Inclusion will be charge on below conditions: at the time of some instance like check in, check out, every day etc so that can be […]

Error: -1: Method not found: UInt32MYIDLib.MyKadGetPhoto – MyKad Malaysia

What is MyKad? Mykad Reader is the identity card in Malaysia that incorporates guest photo and bio-metric fingerprint data on an in-built computer chip whichWhat is MyKad? Mykad Reader is the identity card in Malaysia that incorporates guest photo and bio-metric fingerprint data on an in-built computer chip which fasten checkin process.  Below is the list of Mykad is readily interface available. SCR3310 , Rockey, Cloud2700, Utrust2700 (LATEST) Problem: How to solve: This error can come when the correct MYID.dll is not registered […]

How to export the folio/receipt/voucher in xls or any other format in eZee Frontdesk 7.0?

Location: eZee Front Desk Configuration >> Advance Setting >> Printing >> Duplicate copy settings How to access: Please find the belowLocation: eZee Front Desk Configuration >> Advance Setting >> Printing >> Duplicate copy settings How to access: Please find the below steps for exporting the folio/receipt/voucher in xls or any other format. Screenshot 1: Uncheck all the options under duplicate copy settings. Screenshot 2:  If the duplicate copy settings are checked mark you will not […]

How to Green Tax Report (Monthly Occupancy Report) works for Maldives in eZee Frontdesk 7.0?

Monthly Occupancy Report: is based on Rental (In house guest). It will show total No. of Rooms for guest staying on selected date and No. of PAXMonthly Occupancy Report: is based on Rental (In house guest). It will show total No. of Rooms for guest staying on selected date and No. of PAX accordingly. Example: Lets check for 1st of march, Monthly Occupancy report says: Local Guest: 3 Rooms  & 5 Pax Tourist  = 17 Rooms & 38 Pax Work Permit Holder = […]

Pre-requisite for FD Online

FD Online has 2 parts of the implementation: 1. Server side 2. Client side (1) A Server-side OS (Operating System) should be as below: ​ Windows 7FD Online has 2 parts of the implementation: 1. Server side 2. Client side (1) A Server-side OS (Operating System) should be as below: ​ Windows 7 Enterprise or Ultimate -or- Windows 8 Enterprise -or- Windows 10 Enterprise or Education -or- Windows XP SP3 It also works with Windows Server 2008 and newer. (2) A […]

How to add room sharer in eZee Frontdesk 7.0?

What is Room Sharer? Sharers are those guests who share the room with the main guest, Normally hotels create sharer reservations for corporate, airline crew,What is Room Sharer? Sharers are those guests who share the room with the main guest, Normally hotels create sharer reservations for corporate, airline crew, hostels etc. In some countries, it is mandatory to get the registration card signed for all occupants in the room, by creating a sharing reservation separate registration cards can be […]

Error: -1 The section height is not valid in eZee Frondesk 7.0

How to Resolve: Please follow below steps to resolve error Screenshot 1: Mark property information complusory and restartHow to Resolve: Please follow below steps to resolve error Screenshot 1: Mark property information complusory and restart frontdesk

How to update room rate after guest checked in in eZee Frontdesk 7.0?

Location: eZee Frondesk >> Open Room / edit transaction >> Rate Information >> Select the tarrif  date >> insert new rate in boxLocation: eZee Frondesk >> Open Room / edit transaction >> Rate Information >> Select the tarrif  date >> insert new rate in box >> click “Apply on Selected” or “Apply to full Stay” How to Access: Please check below mentioned steps: Note: If you update rate to 0 then room will count as complimentary Screenshot […]

How to add expense voucher ( Payout / Paid Out / Misc Sales ) in eZee Frontdesk 7.0?

Expense Voucher is nothing but accounts payable.  It will allow you to enter all the expenses that the front office or the cashier does during the day. PayExpense Voucher is nothing but accounts payable.  It will allow you to enter all the expenses that the front office or the cashier does during the day. Pay Out: Hotel personal expense like newspaper bill, telephone charge Paid Out Vouchers: Hotel paid out bills on behalf of the guest and added to the guest Invoice like Doctor fees paid, Medicines […]

How to add minimum payment required to check in by user in eZee Frontdesk 7.0?

Problem: Location: eZee Frontdesk Configuration >> Configuration >> User >> Edit  How to Access: Follow below steps to add minimumProblem: Location: eZee Frontdesk Configuration >> Configuration >> User >> Edit  How to Access: Follow below steps to add minimum payment to checkin Note: Here you have to set minimum payment permission for each user Screenshot 1: Screenshot 2: Screenshot 3:

How to add guest message in eZee frontdesk 7.0?

What is Guest Message? Here you can put any guest related message for a guest Location: eZee Frontdesk >> Front Office >> Guest Message HowWhat is Guest Message? Here you can put any guest related message for a guest Location: eZee Frontdesk >> Front Office >> Guest Message How to access: Please follow below steps to set message Screesnshot 1: Screesnshot 2: Guest Message Report – Here undelivered message will be displayed Note: Please make a note that If the guest message […]

Is it possible to add reservation with existing group booking in eZee Frontdesk 7.0?

Location: eZee Frontdesk >> Front office >> Booking list >> Edit Booking >> Group option >> Add the Transaction to Group HowLocation: eZee Frontdesk >> Front office >> Booking list >> Edit Booking >> Group option >> Add the Transaction to Group How to Access: Please find the below steps for adding transaction to an existing group: Screenshot 1: Screenshot 2: Screenshot 3: Screenshot 4:

How to mark no show / cancelled / void reservations and active again in eZee Frontdesk 7.0?

Problem: How to Access: We can only reactivate No Show & Cancelled reservations. Voided Reservation cannot be activateProblem: How to Access: We can only reactivate No Show & Cancelled reservations. Voided Reservation cannot be activate again. Reservation Type Reactivate on Current Day Reactivate After Night Audit No Show Reservation Yes Yes Cancelled Reservation Yes Yes Voided Reservation No No Location: eZee Front office >> Fron Office >> Reservation list or booking list How to Access: Please […]

How to move outlet food extra charge to other room folio in eZee Frontdesk 7.0?

Location: eZee Front desk >>  Edit Transaction / Room >>  Extra charge >> Move To How to Access: In order to move outlet food extraLocation: eZee Front desk >>  Edit Transaction / Room >>  Extra charge >> Move To How to Access: In order to move outlet food extra charge, please follow below steps Screenshot 1: Select extra charge and right click on it Screenshot 2: Screenshot 3: Screenshot 4:

How to configure Business Source wise commission plan in eZee Frontdesk 7.0?

What is Business Source wise commission plan? Hotelier paid some commission to OTA like Trip Adviser, MMT, Expedia for guest's booking. Apply commission onWhat is Business Source wise commission plan? Hotelier paid some commission to OTA like Trip Adviser, MMT, Expedia for guest’s booking. Apply commission on booking and have to pay back it to business source. Example: Guest booked room with Tariff : Rent 520 + Tax 114.40 = Rental 634.40 Here Set 10% of all night commission, so […]

How to add credit note for city ledger in eZee Frontdesk 7.0?

What is Credit Note? Guest stayed in hotel and settle folio on credit city ledger, Company has been credited a certain amount due to TDS / Tax deduction. SetWhat is Credit Note? Guest stayed in hotel and settle folio on credit city ledger, Company has been credited a certain amount due to TDS / Tax deduction. Set pending amount as credit note. It is not counted as his balance to cash or credit card. Example: Guest stayed 3 days and invoice bill 1200 post on […]

How to add a new room in eZee Frontdesk 7.0?

Location: eZee Frontdesk configuration >> Property setup >> Room Operation Prerequisite: eZee Frontdesk configuration >> Property setupLocation: eZee Frontdesk configuration >> Property setup >> Room Operation Prerequisite: eZee Frontdesk configuration >> Property setup >> Floor Management eZee Frontdesk configuration >> Property setup >> Room Type How to Access: Please follow below steps to make new room Screenshot 1: Screenshot 2: