How to post inclusion (Tourism Tax for Malaysia) in night audit in eZee Frondesk 7.0?

Location: eZee Frontdesk  >> Open room >> Extra Charge >> Inclusion Pre-requisite: 1.eZee Frontdesk Configuration >>Location: eZee Frontdesk  >> Open room >> Extra Charge >> Inclusion Pre-requisite: 1.eZee Frontdesk Configuration >> Configuration >> Extra Charge >> Tourism Tax 2. eZee Frontdesk Configuration >> Advance Settings >> Rental >> Reservation/Checkin/Booking Mandatory Settings >> Check-In Setting  >> Address 3. eZee Frontdesk Configuration >> Configuration >> User >> Edit >> Other Settings >> Language […]

How to add Tourism Tax for Malaysia in eZee Frondesk 7.0?

What is the Tourism Tax for Malaysia? Tourism Tax is applicable on tourist ( Out of Malaysia resident ) 10RM per night. It is applied on every stayed nightWhat is the Tourism Tax for Malaysia? Tourism Tax is applicable on tourist ( Out of Malaysia resident ) 10RM per night. It is applied on every stayed night except check out night. Hotel collect on guest’s checked out. Location: eZee Frontdesk Configuration >> Configuration >> Extra Charge Pre-requisite: 1. eZee Frontdesk Configuration >> Advance Settings […]

Error: Sorry, you cannot check In this guest. Reason, Guest is younger than minimum rental age for a guest.

Problem: Check in should be allowed for 18 years and above Pax How to Solve: Follow below steps to set minimum age limit. Note: This is working onProblem: Check in should be allowed for 18 years and above Pax How to Solve: Follow below steps to set minimum age limit. Note: This is working on Guest Information >> Birth date entry while taking booking Screenshot 1:

How to activate for Reservation wizard in eZee Frontdesk 7.0?

Location: eZee Frontdesk Configuration >> Advance Settings >> Rental >> Rent Option How to Access: Please mark on Reservation throughLocation: eZee Frontdesk Configuration >> Advance Settings >> Rental >> Rent Option How to Access: Please mark on Reservation through Wizard Screenshot 1: Screenshot 2:

How to add salutation (Mr. ,Mrs.) for a guest eZee Front desk 7.0?

Location: eZee Front desk Configuration >> Mater >> common Master >> Salutation How to access: Please refer below screenshots to add newLocation: eZee Front desk Configuration >> Mater >> common Master >> Salutation How to access: Please refer below screenshots to add new salutation Screenshot 1: Screenshot 2:

How to set different auto receipt no. in eZee Frontdesk & Burrp 7.0?

Currently, payment type single receipt number is used by Frontdesk and Burrp as per print. Here you can set different auto receipt no with belowCurrently, payment type single receipt number is used by Frontdesk and Burrp as per print. Here you can set different auto receipt no with below settings.  How to access: Refer below screenshot to create shortcuts. Note: You have turn on settings from frontdesk as well burrp back office to set different receipt number. Screenshot 1: […]

How to set and use Keyboard Shortcuts in eZee Frontdesk 7.0?

Location: Click on right top 3 bullet points >> Settings >> Shortcuts How to access: Refer below screenshot to create shortcuts. Note:Location: Click on right top 3 bullet points >> Settings >> Shortcuts How to access: Refer below screenshot to create shortcuts. Note: Always restart machine after create of shortcut. Screenshot 1: Screenshot 2: Screenshot 3: Video:  

How to configure Revenue Breakdown in the eZee Frontdesk 7.0?

What is the revenue breakdown? Revenue breakdown helps to know and bifurcate the Room Revenue, especially when meal plan or inclusions are included in theWhat is the revenue breakdown? Revenue breakdown helps to know and bifurcate the Room Revenue, especially when meal plan or inclusions are included in the Room Rate. Check below example: Room Rate                                                […]

How to configure meal plan inclusive in room tariff but display separately on invoice in Frontdesk 7.0?

Meal Plan Definitions -  There are some industry standards for Meal Plans American Plan (AP) – Includes  three meals per day at the hotel, i.e.Meal Plan Definitions –  There are some industry standards for Meal Plans American Plan (AP) – Includes  three meals per day at the hotel, i.e. breakfast, lunch and dinner. Bed & Breakfast (BB) – Breakfast  is included in the rate. Continental Plan (CP) – A continental breakfast normally consists of coffee or tea, juice, and bread breakfast, all other food provided by […]

How to define room tariff (Rate Type, Business Source & Season) in eZee Frontdesk 7.0?

Problem: Room tariff is coming 0 for all the room bookings Location: eZee Front desk Configuration >> Property Setup >> Room Tariff  >>Problem: Room tariff is coming 0 for all the room bookings Location: eZee Front desk Configuration >> Property Setup >> Room Tariff  >> Define Tariff  Pre-requisite: eZee Front desk Configuration >> Advance Settings >> Rental >> Weekend Settings You must have to define Weekdays Rates/Weekend Rates. When you change rate, it is applied on instance […]

Error: 429: Active X component can’t creat object

Problem: How to Solve: Kindly follow below steps to solve error Screenshot 1: Go to My Computer >> Properties Screenshot 2: Check computerProblem: How to Solve: Kindly follow below steps to solve error Screenshot 1: Go to My Computer >> Properties Screenshot 2: Check computer system type bits (32 or 64) Screenshot 3: Close the software and run below tool as per system bits 32Bits Tool –  https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/SQLServer2005_BC_32.msi 64bits Tool – https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/SQLServer2005_BC_64.msi

How to add hotel registration number in eZee Frondesk Configuration 7.0?

Location: eZee Frontdesk Configuration >> Property Setup >> Property Information >> Registration Field How to Access: You can add hotelLocation: eZee Frontdesk Configuration >> Property Setup >> Property Information >> Registration Field How to Access: You can add hotel registration number by following below steps:  Screenshot 1:

How to add GSTIN when folio post on city ledger account in eZee Frontdesk 7.0?

Location: eZee Front desk >>  Back Office >> City Ledger A/C How to Access: You have to add GSTIN in the company's account / city ledgerLocation: eZee Front desk >>  Back Office >> City Ledger A/C How to Access: You have to add GSTIN in the company’s account / city ledger account as per below screenshot Screenshot 1: Add GSTIN in company account Screenshot 2: Open room and post bill to company Screenshot 3:

How to change room color in room view in eZee Frontdesk 7.0?

Problem: How to Access: We do have the option at eZee front desk configuration to change room colour. You can  follow below steps: Location: eZeeProblem: How to Access: We do have the option at eZee front desk configuration to change room colour. You can  follow below steps: Location: eZee Frontdesk Configuration >> Property Setup >> Room Type Screenshot 1: Screenshot 2:

How to add non rental object (banquet venue, Swimming Pool, Reception) in eZee Frontdesk 7.0?

What is non rental object? You can add non rental spaces existing in your property such as Swimming Pool, Garden, Reception etc. for better hotelWhat is non rental object? You can add non rental spaces existing in your property such as Swimming Pool, Garden, Reception etc. for better hotel visualization Location: eZee Frontdesk Configuration >> Property Setup >> Non Rental Unit How to Access: Please follow below steps to create new non rental unit: Screenshot 1: Screenshot 2: Screenshot […]

How to give night audit privilege to the user in eZee Frontdesk 7.0?

Location: eZee Frontdesk Configuration >>  Login as Admin >> Configuration >> Users >> Select Users >> Edit >>Location: eZee Frontdesk Configuration >>  Login as Admin >> Configuration >> Users >> Select Users >> Edit >> Operational privilege How to Access: In order to assign privilege for night audit process, please refer below mentioned steps: Screenshot 1: Related Question : Night auditor or user is not able to perform night audit, its grayed out […]

Night auditor or user is not able to find out night audit operational privilege in eZee Frontdesk 7.0

Problem: How to Solve: In order to find out Night audit optional privilege, you have change user ability level privilege, please follow belowProblem: How to Solve: In order to find out Night audit optional privilege, you have change user ability level privilege, please follow below solutions Location: eZee Front desk Configuration >>  Configuration >> Ability Level v/s Privilege Screenshot 1: Screenshot 2:

Night auditor or user is not able to perform night audit, its grayed out in eZee Frontdesk 7.0

Problem: How to Solve: Location: eZee Frontdesk Configuration >>  Login as Admin >> Configuration >> Users >> Select UsersProblem: How to Solve: Location: eZee Frontdesk Configuration >>  Login as Admin >> Configuration >> Users >> Select Users >> Edit >> Operational privilege How to Access: In order to assign privilege for night audit process, please refer below mentioned steps: Screenshot 1:

How to add deposit for booking in eZee FrontDesk 7.0?

Location: eZee Frontdesk >> Walk in/Reservation >> Payment Details >> New Pre requisite: eZee Frontdesk Configuration >>Location: eZee Frontdesk >> Walk in/Reservation >> Payment Details >> New Pre requisite: eZee Frontdesk Configuration >> Configuration  >> Extra Charge Category eZee Frontdesk Configuration >> Configuration  >> Extra Charge >> New eZee Frontdesk Configuration >> Master >> Deposit >> New How to Access: In order to enter deposit amount, you need to configure deposit […]

What is database authorization process in eZee Frontdesk 7.0?

The database authorization process is provided to control services of some modules in testing mode when we restore client backup on our software. DatabaseThe database authorization process is provided to control services of some modules in testing mode when we restore client backup on our software. Database Authorization process locks database from activating certain sensitive operation. This is to ensure, these operations are not performed accidentally during database testing. It is one time process, Once you press authorized its clear […]