Error: -1: -2: SqlException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. // SqlErrorNumber:- -2 [getTranData-clsRoomOperation]

Error: How to Solve:  Please follow the below steps for Changing Default Time Out Setting Screenshot 1: Go to machine >> Windows start buttonError: How to Solve:  Please follow the below steps for Changing Default Time Out Setting Screenshot 1: Go to machine >> Windows start button >> Search >> regedit Screenshot 2: Click on HKEY_LOCAL_MACHINE and then software Screenshot 3: Click on Wow6432Node (If Windows is 64 bit OS in that case, you will find WOW6432Node and Other wise directly find […]

How to show uploaded images on the HTML template in eZee Frontdesk version 7.0?

Location: eZee Frontdesk Configuration >> Miscellaneous >> Letter Template >> New >> HTML Template How to access? Kindly followLocation: eZee Frontdesk Configuration >> Miscellaneous >> Letter Template >> New >> HTML Template How to access? Kindly follow the below steps. CASE – 1 Screenshot 1: Open the property website where the image is uploaded in the browser. Right-click on the image and click on “Copy image address”. Screenshot 2: Open new tab >> […]

Pre-requisite for FD Online

FD Online has 2 parts of the implementation: 1. Server side 2. Client side (1) A Server-side OS (Operating System) should be as below: ​ Windows 7FD Online has 2 parts of the implementation: 1. Server side 2. Client side (1) A Server-side OS (Operating System) should be as below: ​ Windows 7 Enterprise or Ultimate -or- Windows 8 Enterprise -or- Windows 10 Enterprise or Education -or- Windows XP SP3 It also works with Windows Server 2008 and newer. (2) A […]

How to move outlet food extra charge to other room folio in eZee Frontdesk 7.0?

Location: eZee Front desk >>  Edit Transaction / Room >>  Extra charge >> Move To How to Access: In order to move outlet food extraLocation: eZee Front desk >>  Edit Transaction / Room >>  Extra charge >> Move To How to Access: In order to move outlet food extra charge, please follow below steps Screenshot 1: Select extra charge and right click on it Screenshot 2: Screenshot 3: Screenshot 4:

How to configure Business Source wise commission plan in eZee Frontdesk 7.0?

What is Business Source wise commission plan? Hotelier paid some commission to OTA like Trip Adviser, MMT, Expedia for guest's booking. Apply commission onWhat is Business Source wise commission plan? Hotelier paid some commission to OTA like Trip Adviser, MMT, Expedia for guest’s booking. Apply commission on booking and have to pay back it to business source. Example: Guest booked room with Tariff : Rent 520 + Tax 114.40 = Rental 634.40 Here Set 10% of all night commission, so […]

How to add credit note for city ledger in eZee Frontdesk 7.0?

What is Credit Note? Guest stayed in hotel and settle folio on credit city ledger, Company has been credited a certain amount due to TDS / Tax deduction. SetWhat is Credit Note? Guest stayed in hotel and settle folio on credit city ledger, Company has been credited a certain amount due to TDS / Tax deduction. Set pending amount as credit note. It is not counted as his balance to cash or credit card. Example: Guest stayed 3 days and invoice bill 1200 post on […]

How to add a new room in eZee Frontdesk 7.0?

Location: eZee Frontdesk configuration >> Property setup >> Room Operation Prerequisite: eZee Frontdesk configuration >> Property setupLocation: eZee Frontdesk configuration >> Property setup >> Room Operation Prerequisite: eZee Frontdesk configuration >> Property setup >> Floor Management eZee Frontdesk configuration >> Property setup >> Room Type How to Access: Please follow below steps to make new room Screenshot 1: Screenshot 2:

How to configure Gmail email configuration in eZee Frontdesk 7.0?

Email configuration is required to send email voucher on Reservation/Booking  Location: eZee FrontDesk Configuration >> Advance Settings >>Email configuration is required to send email voucher on Reservation/Booking  Location: eZee FrontDesk Configuration >> Advance Settings >> Email  Prerequisite: Need working Gmail  Account How to Access: Make sure, you have email account configured correctly  in order to send an email. Note: 1. You need email notification license to activate notification 2. When you take any […]

Error: -1 A network-related or instance-specific error occurred while establishing a connection to SQL Server in eZee Frontdesk 7.0

Problem: How to Solve: Please find the below steps to resolve the above error : Screenshot 1: Turn off firewall on client and serverProblem: How to Solve: Please find the below steps to resolve the above error : Screenshot 1: Turn off firewall on client and server machine Follow Windows Start >> Search >> Services >> Enter Screenshot 2: Screenshot 3: Screenshot 4: It’s Done, close the windows Screenshot 5: Go to Server machine >> Windows Start >> Search >> Services […]

How to add country’s state and city with lookup in eZee Frontdesk 7.0?

Problem: I am not able to see the state and city for check in the guest How to Resolve: We need to add the lookup file for particular Country to get theProblem: I am not able to see the state and city for check in the guest How to Resolve: We need to add the lookup file for particular Country to get the list of states and city  Note:Visit Live Support and get the lookup file of your desired country from download area Screenshot 1: Enable auto […]

Error: -1: Out of Memory in eZee Frontdesk 7.0

Problem: Location: eZee Front desk Configuration >>  Property setup >> Property Information >> Logo How to Solve: In order toProblem: Location: eZee Front desk Configuration >>  Property setup >> Property Information >> Logo How to Solve: In order to resolve above error, please follow below solutions If you see any logo selected then remove/delete that logo. Choose respective Logo Dimension are 256X256 pixels logo again from respective drive in computer. Now restart and check it. Screenshot 1:

How to import language pack in eZee Front Desk 7.0?

Location: eZee FrontDesk Configuration >> Miscellaneous >> Import Language  How to access: Kindly refer below steps. Screenshot 1: InsertLocation: eZee FrontDesk Configuration >> Miscellaneous >> Import Language  How to access: Kindly refer below steps. Screenshot 1: Insert the language pack file >> Select Custom 1 >> Import Screenshot 2: Restart eZee FrontDesk  

Error: Unable to Stop eZee NextGen Service while installing Service Pack?

Please follow the below steps to resolve: Screenshot 1: Error while installing Service Pack. Solution 1: Please close eZeeNextGen Service from WindowsPlease follow the below steps to resolve: Screenshot 1: Error while installing Service Pack. Solution 1: Please close eZeeNextGen Service from Windows Services. Screenshot 2: If you still get the below error kindly refer solution 2. Solution 2: Perform below steps in Command Prompt. Steps to be performed to stop eZee NextGen Service: 1. Run cmd (Command […]

How to add complimentary room in eZee Frontdesk 7.0?

What is Complimentary room? Complimentary room mean you don’t have to pay rooms rent and give to guest free of cost their services. Location: eZee FrontWhat is Complimentary room? Complimentary room mean you don’t have to pay rooms rent and give to guest free of cost their services. Location: eZee Front Desk >> Front Office >>  Walk-in / Reservation / New Booking User Privilege: General Settings >> Allow to Give Complementary Rates How to access: Please refer below screenshots for more […]

How to Merge City Ledger Profile in eZee Frontdesk 7.0?

What is Merge City Ledger Profile? By mistake if you have created two or more city ledger profiles for same company, so here you can merge profile and makeWhat is Merge City Ledger Profile? By mistake if you have created two or more city ledger profiles for same company, so here you can merge profile and make it one. City ledger history also merged with this action. Location: eZee Front desk >>  Back Office >> City Ledger A/C >> Select profiles >> Right click – […]

How to Merge Guest Profile in eZee Frontdesk 7.0?

What is Merge Guest Profile? By mistake if you have created two or more guest profiles for same contact, so here you can merge profile and make it one. GuestWhat is Merge Guest Profile? By mistake if you have created two or more guest profiles for same contact, so here you can merge profile and make it one. Guest history also merged with this action. Location:  eZee Frontdesk >>   Front Office >> Guest Database >> Options >> Merge Profile  How to Access: Please follow below steps […]

Error : GST file is missing, please contact our support team in Frontdesk 7.0

Problem: How to solve: Please put below file into ezee folder and check again GST_V2_2 ScreenshotProblem: How to solve: Please put below file into ezee folder and check again GST_V2_2 Screenshot 1:

How to post inclusion (Tourism Tax for Malaysia) in night audit in eZee Frondesk 7.0?

Location: eZee Frontdesk  >> Open room >> Extra Charge >> Inclusion Pre-requisite: 1.eZee Frontdesk Configuration >>Location: eZee Frontdesk  >> Open room >> Extra Charge >> Inclusion Pre-requisite: 1.eZee Frontdesk Configuration >> Configuration >> Extra Charge >> Tourism Tax 2. eZee Frontdesk Configuration >> Advance Settings >> Rental >> Reservation/Checkin/Booking Mandatory Settings >> Check-In Setting  >> Address 3. eZee Frontdesk Configuration >> Configuration >> User >> Edit >> Other Settings >> Language […]

How to add Tourism Tax for Malaysia in eZee Frondesk 7.0?

What is the Tourism Tax for Malaysia? Tourism Tax is applicable on tourist ( Out of Malaysia resident ) 10RM per night. It is applied on every stayed nightWhat is the Tourism Tax for Malaysia? Tourism Tax is applicable on tourist ( Out of Malaysia resident ) 10RM per night. It is applied on every stayed night except check out night. Hotel collect on guest’s checked out. Location: eZee Frontdesk Configuration >> Configuration >> Extra Charge Pre-requisite: 1. eZee Frontdesk Configuration >> Advance Settings […]

Error: Sorry, you cannot check In this guest. Reason, Guest is younger than minimum rental age for a guest.

Problem: Check in should be allowed for 18 years and above Pax How to Solve: Follow below steps to set minimum age limit. Note: This is working onProblem: Check in should be allowed for 18 years and above Pax How to Solve: Follow below steps to set minimum age limit. Note: This is working on Guest Information >> Birth date entry while taking booking Screenshot 1: