How to export the folio/receipt/voucher in xls or any other format in eZee Frontdesk 7.0?

Location: eZee Front Desk Configuration >> Advance Setting >> Printing >> Duplicate copy settings How to access: Please find the belowLocation: eZee Front Desk Configuration >> Advance Setting >> Printing >> Duplicate copy settings How to access: Please find the below steps for exporting the folio/receipt/voucher in xls or any other format. Screenshot 1: Uncheck all the options under duplicate copy settings. Screenshot 2:  If the duplicate copy settings are checked mark you will not […]

Pre-requisite for FD Online

FD Online has 2 parts of the implementation: 1. Server side 2. Client side (1) A Server-side OS (Operating System) should be as below: ​ Windows 7FD Online has 2 parts of the implementation: 1. Server side 2. Client side (1) A Server-side OS (Operating System) should be as below: ​ Windows 7 Enterprise or Ultimate -or- Windows 8 Enterprise -or- Windows 10 Enterprise or Education -or- Windows XP SP3 It also works with Windows Server 2008 and newer. (2) A […]

How to move outlet food extra charge to other room folio in eZee Frontdesk 7.0?

Location: eZee Front desk >>  Edit Transaction / Room >>  Extra charge >> Move To How to Access: In order to move outlet food extraLocation: eZee Front desk >>  Edit Transaction / Room >>  Extra charge >> Move To How to Access: In order to move outlet food extra charge, please follow below steps Screenshot 1: Select extra charge and right click on it Screenshot 2: Screenshot 3: Screenshot 4:

How to configure Business Source wise commission plan in eZee Frontdesk 7.0?

What is Business Source wise commission plan? Hotelier paid some commission to OTA like Trip Adviser, MMT, Expedia for guest's booking. Apply commission onWhat is Business Source wise commission plan? Hotelier paid some commission to OTA like Trip Adviser, MMT, Expedia for guest’s booking. Apply commission on booking and have to pay back it to business source. Example: Guest booked room with Tariff : Rent 520 + Tax 114.40 = Rental 634.40 Here Set 10% of all night commission, so […]

How to add credit note for city ledger in eZee Frontdesk 7.0?

What is Credit Note? Guest stayed in hotel and settle folio on credit city ledger, Company has been credited a certain amount due to TDS / Tax deduction. SetWhat is Credit Note? Guest stayed in hotel and settle folio on credit city ledger, Company has been credited a certain amount due to TDS / Tax deduction. Set pending amount as credit note. It is not counted as his balance to cash or credit card. Example: Guest stayed 3 days and invoice bill 1200 post on […]

How to add a new room in eZee Frontdesk 7.0?

Location: eZee Frontdesk configuration >> Property setup >> Room Operation Prerequisite: eZee Frontdesk configuration >> Property setupLocation: eZee Frontdesk configuration >> Property setup >> Room Operation Prerequisite: eZee Frontdesk configuration >> Property setup >> Floor Management eZee Frontdesk configuration >> Property setup >> Room Type How to Access: Please follow below steps to make new room Screenshot 1: Screenshot 2:

How to configure Gmail email configuration in eZee Frontdesk 7.0?

Email configuration is required to send email voucher on Reservation/Booking  Location: eZee FrontDesk Configuration >> Advance Settings >>Email configuration is required to send email voucher on Reservation/Booking  Location: eZee FrontDesk Configuration >> Advance Settings >> Email  Prerequisite: Need working Gmail  Account How to Access: Make sure, you have email account configured correctly  in order to send an email. Note: 1. You need email notification license to activate notification 2. When you take any […]

Server-Client Environment Settings in eZee Frontdesk 7.0

Problem: How to Solve: Please follow below steps to resolve client machine error Note: Server IP Address  must be dynamic ( Contact your ITProblem: How to Solve: Please follow below steps to resolve client machine error Note: Server IP Address  must be dynamic ( Contact your IT person) Case 1: Screenshot 1: Go to Server machine >> Windows start button >> Search >> CMD >> Type ipconfig >> Press enter Screenshot 2:  Now go to client machine Right click […]

Error: -1 A network-related or instance-specific error occurred while establishing a connection to SQL Server in eZee Frontdesk 7.0

Problem: How to Solve: Please find the below steps to resolve the above error : Screenshot 1: Turn off firewall on client and serverProblem: How to Solve: Please find the below steps to resolve the above error : Screenshot 1: Turn off firewall on client and server machine Follow Windows Start >> Search >> Services >> Enter Screenshot 2: Screenshot 3: Screenshot 4: It’s Done, close the windows Screenshot 5: Go to Server machine >> Windows Start >> Search >> Services […]

How to reset bill/receipt number and prefix in eZee Frontdesk 7.0?

What is reset  Invoice Number? We want to reset our invoice numbering with 001 as per new financial year Example: 31st March is my last day of the lastWhat is reset  Invoice Number? We want to reset our invoice numbering with 001 as per new financial year Example: 31st March is my last day of the last financial year and 1st April is the new financial year. 31st  March Invoice No. – INV1230 1st April Invoice No. – INV001 Location: eZee FrontDesk Configuration >> Advance […]

How to add country’s state and city with lookup in eZee Frontdesk 7.0?

Problem: I am not able to see the state and city for check in the guest How to Resolve: We need to add the lookup file for particular Country to get theProblem: I am not able to see the state and city for check in the guest How to Resolve: We need to add the lookup file for particular Country to get the list of states and city  Note:Visit Live Support and get the lookup file of your desired country from download area Screenshot 1: Enable auto […]

How to upload FTP database backup from eZee Frontdesk 7.0?

What is FTP Database Backup?  You can backup data to a remote computer or device using FTP (File Transfer Protocol) connection. It can be consideredWhat is FTP Database Backup?  You can backup data to a remote computer or device using FTP (File Transfer Protocol) connection. It can be considered as an additional protection against data loss as the result of hardware failure or other disasters.  Location: eZee Front desk Configuration >> Advance Settings >> General Settings >> Night Audit/FTP Settings Tab >> […]

How to add early checkin and late checkout charges in eZee Frontdesk 7.0 ?

What is the early check in and late check out charges? When guest try to check in guest before check in time and late check out as after check out time, GuestWhat is the early check in and late check out charges? When guest try to check in guest before check in time and late check out as after check out time, Guest have to pay some charges here. Example: Check in time is 10:00am : Guest checked in by 09:00am Check out time is 09:00am […]

Error: -1: Out of Memory in eZee Frontdesk 7.0

Problem: Location: eZee Front desk Configuration >>  Property setup >> Property Information >> Logo How to Solve: In order toProblem: Location: eZee Front desk Configuration >>  Property setup >> Property Information >> Logo How to Solve: In order to resolve above error, please follow below solutions If you see any logo selected then remove/delete that logo. Choose respective Logo Dimension are 256X256 pixels logo again from respective drive in computer. Now restart and check it. Screenshot 1:

How to import language pack in eZee Front Desk 7.0?

Location: eZee FrontDesk Configuration >> Miscellaneous >> Import Language  How to access: Kindly refer below steps. Screenshot 1: InsertLocation: eZee FrontDesk Configuration >> Miscellaneous >> Import Language  How to access: Kindly refer below steps. Screenshot 1: Insert the language pack file >> Select Custom 1 >> Import Screenshot 2: Restart eZee FrontDesk  

Error: Unable to Stop eZee NextGen Service while installing Service Pack?

Please follow the below steps to resolve: Screenshot 1: Error while installing Service Pack. Solution 1: Please close eZeeNextGen Service from WindowsPlease follow the below steps to resolve: Screenshot 1: Error while installing Service Pack. Solution 1: Please close eZeeNextGen Service from Windows Services. Screenshot 2: If you still get the below error kindly refer solution 2. Solution 2: Perform below steps in Command Prompt. Steps to be performed to stop eZee NextGen Service: 1. Run cmd (Command […]

How to add complimentary room in eZee Frontdesk 7.0?

What is Complimentary room? Complimentary room mean you don’t have to pay rooms rent and give to guest free of cost their services. Location: eZee FrontWhat is Complimentary room? Complimentary room mean you don’t have to pay rooms rent and give to guest free of cost their services. Location: eZee Front Desk >> Front Office >>  Walk-in / Reservation / New Booking User Privilege: General Settings >> Allow to Give Complementary Rates How to access: Please refer below screenshots for more […]

How to Merge City Ledger Profile in eZee Frontdesk 7.0?

What is Merge City Ledger Profile? By mistake if you have created two or more city ledger profiles for same company, so here you can merge profile and makeWhat is Merge City Ledger Profile? By mistake if you have created two or more city ledger profiles for same company, so here you can merge profile and make it one. City ledger history also merged with this action. Location: eZee Front desk >>  Back Office >> City Ledger A/C >> Select profiles >> Right click – […]

How to Merge Guest Profile in eZee Frontdesk 7.0?

What is Merge Guest Profile? By mistake if you have created two or more guest profiles for same contact, so here you can merge profile and make it one. GuestWhat is Merge Guest Profile? By mistake if you have created two or more guest profiles for same contact, so here you can merge profile and make it one. Guest history also merged with this action. Location:  eZee Frontdesk >>   Front Office >> Guest Database >> Options >> Merge Profile  How to Access: Please follow below steps […]

Hotelier accidentally check-out, is it possible to undo check-out in eZee Frontdesk 7.0?

Location: eZee Front desk >> Front Office >> Guest Ledger >> Looking For - Checked out >> Search  Pre-requisite: eZee Front DeskLocation: eZee Front desk >> Front Office >> Guest Ledger >> Looking For – Checked out >> Search  Pre-requisite: eZee Front Desk configuration >> Configuration >> User >> Edit >> Operational Privilege >> allow to do undo check-out >> Save How to Access: Please follow below steps to do perform undo check-out. Note: The user […]