Error: Unable to Stop eZee NextGen Service while installing Service Pack?

Please follow the below steps to resolve: Screenshot 1: Error while installing Service Pack. Solution 1: Please close eZeeNextGen Service from WindowsPlease follow the below steps to resolve: Screenshot 1: Error while installing Service Pack. Solution 1: Please close eZeeNextGen Service from Windows Services. Screenshot 2: If you still get the below error kindly refer solution 2. Solution 2: Perform below steps in Command Prompt. Steps to be performed to stop eZee NextGen Service: 1. Run cmd (Command […]

How to add store item and activate in different stores in eZee POS BackOffice 7.0?

What is the store Item? Here you can add all store item which you are purchasing from vendors and able to keep inventory stocks. Example:  If Outlet Item:What is the store Item? Here you can add all store item which you are purchasing from vendors and able to keep inventory stocks. Example:  If Outlet Item: Sandwich  then store item: Breads, Mayonnaise, Tomato, Onion etc.  Location: eZee POS backoffice >> Store >> Store Item >> New Screenshot 1: Select store where want to add […]

How to add Table or Floor in eZee Burrp 7.0?

Location: eZee Burrp Backoffice >> Outlet >>  Item Configuration >> Table Operation How to Access: Please follow the below steps forLocation: eZee Burrp Backoffice >> Outlet >>  Item Configuration >> Table Operation How to Access: Please follow the below steps for add table for outlet tables Screenshot 1: eZee Burrp Backoffice >> Outlet >>  Item Configuration >> Room Operation Screenshot 2: eZee Burrp Backoffice >> Outlet >>  Item Configuration >> Table Operation Screenshot 3: eZee […]

How to add kitchen wastage in receipt in eZee Burrp 7.0?

Location: eZee Burrp >> Transaction >> Receipt >> All Receipt >> Select Receipt >> Void >> Wastage Pre-requisite: eZeeLocation: eZee Burrp >> Transaction >> Receipt >> All Receipt >> Select Receipt >> Void >> Wastage Pre-requisite: eZee Burrp >> Dine -in >> KOT >> Make Receipt How to Access: Please follow the below steps to check error Screenshot 1: Go to Transaction >> Receipt Screenshot 2: Recall your receipt and void it Screenshot […]

Error: -1: Tax mapping with PMS and POS are not in sync in eZee Burrp 7.0

Problem: How to Resolve: Please follow below steps to check error Screenshot 1: Close error as click on don't send and go to KOT, click on item to checkProblem: How to Resolve: Please follow below steps to check error Screenshot 1: Close error as click on don’t send and go to KOT, click on item to check tax bifurcation Screenshot 2: Tax should be same Screenshot 3: Screenshot 4:

How to import language pack in eZee POS BackOffice 7.0?

Location: eZee Burrp BackOffice >> Maintenance >>Language >> Import Language How to access: Kindly refer below steps. Screenshot 1:Location: eZee Burrp BackOffice >> Maintenance >>Language >> Import Language How to access: Kindly refer below steps. Screenshot 1: Insert the language pack file >> Select Custom 1 >> Import Screenshot 2: Restart eZee BackOffice

How to set receipt printer in eZee POS Backoffice 7.0?

There are 3 different receipt printing settings available 1) Guest check 2) Receipt 3) Fiscal Receipt Prerequisite: eZee Burrp Back Ofice >> ToolsThere are 3 different receipt printing settings available 1) Guest check 2) Receipt 3) Fiscal Receipt Prerequisite: eZee Burrp Back Ofice >> Tools >> Printer Template >> Windows or line printer >>Set  receipt template 1) Guest check: Guest check is one type of unsettled receipt which needs to be confirmed and signed by the guest […]

How to add new Server / Waiter / Steward and its report in eZee POS BackOffice 7.0?

What is Server (Waiter)? A food server is someone who performs a customer service, food preparation, and cleaning duties in restaurants and diningWhat is Server (Waiter)? A food server is someone who performs a customer service, food preparation, and cleaning duties in restaurants and dining eateries. Location: eZee Burrp BackOffice >> Outlet >> Masters >> Server(Waiter) >> New User Privilege: Property Configuration >> Master Configuration How to access: Please follow below steps. Screenshot 1: Add new waiter details and save […]

Error: Card No cannot be blank. Card No is compulsory information in Burrp 7.0

Problem: How to Access: Please follow below steps to make card details not compulsory for user Location: eZee Burrp Backoffice >> ConfigurationProblem: How to Access: Please follow below steps to make card details not compulsory for user Location: eZee Burrp Backoffice >> Configuration >> User configuration >> User Operation >> User >> Edit >> Privilege >> Payment Operations Screenshot 1: Screenshot 2:

How to add print receipt option in change due pop up on the settlement in eZee Burrp 7.0?

Problem: How to Solve: Please follow below steps to add button Screenshot 1: Screenshot 2: Screenshot 3: Screenshot 4: ScreenshotProblem: How to Solve: Please follow below steps to add button Screenshot 1: Screenshot 2: Screenshot 3: Screenshot 4: Screenshot 5:

How to see change due pop up on the settlement in eZee Burrp 7.0?

What is Change Due? Here, the cashier has to calculate the balance/refund amount on settlement. Example: Bill amount is $3041 and guest paid $3050, systemWhat is Change Due? Here, the cashier has to calculate the balance/refund amount on settlement. Example: Bill amount is $3041 and guest paid $3050, system will show change due $09 Location: eZee Burrp >> Settings >> Peripherals >> Miscellaneous >> Mark option – Hide Money Due on Full Settlement Pre-requisite: eZee POS Back Office >> Configuration […]

How to activate multi user mode in eZee Burrp 7.0?

Location: eZee Burrp >> Settings >> Peripheral >> Client Server >> Checkmark "Activate Multiuser Mode" >> Save&close.Location: eZee Burrp >> Settings >> Peripheral >> Client Server >> Checkmark “Activate Multiuser Mode” >> Save&close. (Restart eZee Burrp to see the outcome) How to access: Upon every operation, the system will pop-up user selection window automatically so that, each user can perform operation accordingly. Kindly follow the below steps. Screenshot 1: Check mark on […]

How to auto refresh order on tables in eZee Burrp 7.0 when ordered from iMenu?

Location: eZee Burrp >> Settings >> Peripheral >> Client Server  How to access: Please follow below steps. Screenshot 1: CheckmarkLocation: eZee Burrp >> Settings >> Peripheral >> Client Server  How to access: Please follow below steps. Screenshot 1: Checkmark on auto refresh table status and save.

Database Monitoring option in eZee FrontDesk and eZee POS Back Office 7.0

Location: eZee software >> 3 colons at right side >> Database Monitoring How to access: When you want to reduce your database size you can doLocation: eZee software >> 3 colons at right side >> Database Monitoring How to access: When you want to reduce your database size you can do it from database monitoring: 1. Clear audit-trail: To clear audit trial data when database size gets increased 2. Shrink: Database size decreases especially for LDF file which is in SQL server […]

Error: -1: Backup failed for server ‘(Local)\EZEENEXTGEN’ [Backup:Class Database] [Backup-frmBackup]

Problem: How to Access: Please follow below steps to resolve error Screenshot 1: Check your drive C: space, empty it atleast 30% Screenshot 2: OpenProblem: How to Access: Please follow below steps to resolve error Screenshot 1: Check your drive C: space, empty it atleast 30% Screenshot 2: Open this path C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\Properties Screenshot 3: Select Advanced option >> Uncheck two options under “Compress or Encrypt attributes” and Check mark option “Allow file in this folder to have contents indexed in […]

How to make a combo in eZee Burrp 7.0?

Location: eZee Burrp BackOffice >> Outlet >> Item Configuration >> Menu Item >> Edit >> Other Option How to access: PleaseLocation: eZee Burrp BackOffice >> Outlet >> Item Configuration >> Menu Item >> Edit >> Other Option How to access: Please follow the below steps. Screenshot 1: Select menu item checkmark on can use as set menu and save Screenshot 2: Make a new menu item as the combo >> modifier group >> select set menu […]

How to take no charge order in eZee POS BackOffice 7.0?

What is No Charge Account? This account is basically used for the employees of the restaurant or the guest for which you do not wish to charge. You can useWhat is No Charge Account? This account is basically used for the employees of the restaurant or the guest for which you do not wish to charge. You can use this order as complimentary. Location: eZee Burrp BackOffice >> Configuration >> Payment and Accounts >> No Charge Account >> New Prerequisites: eZee Burrp BackOffice >> […]

How to set the email and SMS notification for Store operations in eZee POS BackOffice 7.0?

Location: eZee Burrp BackOffice >> Configuration >> Cost Center >> Store Operation >> Edit >>Notification How toLocation: eZee Burrp BackOffice >> Configuration >> Cost Center >> Store Operation >> Edit >>Notification How to access: Please follow the below steps. Screenshot 1: Checkmark on Notification settings, select the email and SMS notification for the user and save

How to merge two items on receipt(windows printer) in eZee Burrp BackOffice 7.0?

Location: eZee Burrp Backoffice >> Tools >> Printing Template >> Windows Printer >> Edit How to access: Please follow the belowLocation: eZee Burrp Backoffice >> Tools >> Printing Template >> Windows Printer >> Edit How to access: Please follow the below step Screenshot 1: Checkmark on merge same name item. Note: It will not print modifier item Screenshot 2: The item gets merged

How to print zero rate items on receipt (Line Printer) in eZee POS 7.0?

Location: eZee Burrp Backoffice >> Tools >> Printing Template >> Line Printer How to access: Please follow the below step ScreenshotLocation: eZee Burrp Backoffice >> Tools >> Printing Template >> Line Printer How to access: Please follow the below step Screenshot 1: Checkmark on print zero rate items Screenshot 2: Item printed on the receipt with zero rate