Error: -1 The section height is not valid in eZee Frondesk 7.0

How to Resolve: Please follow below steps to resolve error Screenshot 1: Mark property information complusory and restartHow to Resolve: Please follow below steps to resolve error Screenshot 1: Mark property information complusory and restart frontdesk

How to change fonts in KOT/Receipt for the Windows template in eZee Burrp BackOffice 7.0?

Location:  eZee Burrp BackOffice >> Tools >> Printing Template >> Windows Printer How to access? Kindly follow the belowLocation:  eZee Burrp BackOffice >> Tools >> Printing Template >> Windows Printer How to access? Kindly follow the below steps Screenshot 1(Receipt): Select the field on which you want to change the font >> Click on Button (7) >> Select font style >> OK >> Save Screenshot 2 (KOT) : Select the field on which you […]

How to update room rate after guest checked in in eZee Frontdesk 7.0?

Location: eZee Frondesk >> Open Room / edit transaction >> Rate Information >> Select the tarrif  date >> insert new rate in boxLocation: eZee Frondesk >> Open Room / edit transaction >> Rate Information >> Select the tarrif  date >> insert new rate in box >> click “Apply on Selected” or “Apply to full Stay” How to Access: Please check below mentioned steps: Note: If you update rate to 0 then room will count as complimentary Screenshot […]

How to add expense voucher ( Payout / Paid Out / Misc Sales ) in eZee Frontdesk 7.0?

Expense Voucher is nothing but accounts payable.  It will allow you to enter all the expenses that the front office or the cashier does during the day. PayExpense Voucher is nothing but accounts payable.  It will allow you to enter all the expenses that the front office or the cashier does during the day. Pay Out: Hotel personal expense like newspaper bill, telephone charge Paid Out Vouchers: Hotel paid out bills on behalf of the guest and added to the guest Invoice like Doctor fees paid, Medicines […]

How to add minimum payment required to check in by user in eZee Frontdesk 7.0?

Problem: Location: eZee Frontdesk Configuration >> Configuration >> User >> Edit  How to Access: Follow below steps to add minimumProblem: Location: eZee Frontdesk Configuration >> Configuration >> User >> Edit  How to Access: Follow below steps to add minimum payment to checkin Note: Here you have to set minimum payment permission for each user Screenshot 1: Screenshot 2: Screenshot 3:

How to add guest message in eZee frontdesk 7.0?

What is Guest Message? Here you can put any guest related message for a guest Location: eZee Frontdesk >> Front Office >> Guest Message HowWhat is Guest Message? Here you can put any guest related message for a guest Location: eZee Frontdesk >> Front Office >> Guest Message How to access: Please follow below steps to set message Screesnshot 1: Screesnshot 2: Guest Message Report – Here undelivered message will be displayed Note: Please make a note that If the guest message […]

How to apply tax after discount on receipt in eZee Burrp?

Outcome after the making above changes: Item A: 10 USD Item B: 5 USD Total : 15 USD Discount of item on receipt: 2USD Net Amount: 15-2 = 13 USD Now,Outcome after the making above changes: Item A: 10 USD Item B: 5 USD Total : 15 USD Discount of item on receipt: 2USD Net Amount: 15-2 = 13 USD Now, tax will be applied on 13 USD if you do the settings as shown in the attached screenshot. Location: eZee POS Back Office >> […]

Is it possible to add reservation with existing group booking in eZee Frontdesk 7.0?

Location: eZee Frontdesk >> Front office >> Booking list >> Edit Booking >> Group option >> Add the Transaction to Group HowLocation: eZee Frontdesk >> Front office >> Booking list >> Edit Booking >> Group option >> Add the Transaction to Group How to Access: Please find the below steps for adding transaction to an existing group: Screenshot 1: Screenshot 2: Screenshot 3: Screenshot 4:

How to mark no show / cancelled / void reservations and active again in eZee Frontdesk 7.0?

Problem: How to Access: We can only reactivate No Show & Cancelled reservations. Voided Reservation cannot be activateProblem: How to Access: We can only reactivate No Show & Cancelled reservations. Voided Reservation cannot be activate again. Reservation Type Reactivate on Current Day Reactivate After Night Audit No Show Reservation Yes Yes Cancelled Reservation Yes Yes Voided Reservation No No Location: eZee Front office >> Fron Office >> Reservation list or booking list How to Access: Please […]

How to move outlet food extra charge to other room folio in eZee Frontdesk 7.0?

Location: eZee Front desk >>  Edit Transaction / Room >>  Extra charge >> Move To How to Access: In order to move outlet food extraLocation: eZee Front desk >>  Edit Transaction / Room >>  Extra charge >> Move To How to Access: In order to move outlet food extra charge, please follow below steps Screenshot 1: Select extra charge and right click on it Screenshot 2: Screenshot 3: Screenshot 4:

How to add intermediate item (Bill of Material) for store item in eZee Burrp 7.0?

What is Intermediate Item? An intermediate item is made with other 2-3  store items. Example: Added item "Mayonnaise Sauce" which is made with Egg, What is Intermediate Item? An intermediate item is made with other 2-3  store items. Example: Added item “Mayonnaise Sauce” which is made with Egg,  Black Salt, Mustard oil and Sugar Brown. So here we can call it as intermediate item. You can add here only other store items. Location: eZee POS Backoffice >> Store >> Store Item […]

How to configure Business Source wise commission plan in eZee Frontdesk 7.0?

What is Business Source wise commission plan? Hotelier paid some commission to OTA like Trip Adviser, MMT, Expedia for guest's booking. Apply commission onWhat is Business Source wise commission plan? Hotelier paid some commission to OTA like Trip Adviser, MMT, Expedia for guest’s booking. Apply commission on booking and have to pay back it to business source. Example: Guest booked room with Tariff : Rent 520 + Tax 114.40 = Rental 634.40 Here Set 10% of all night commission, so […]

How to add credit note for city ledger in eZee Frontdesk 7.0?

What is Credit Note? Guest stayed in hotel and settle folio on credit city ledger, Company has been credited a certain amount due to TDS / Tax deduction. SetWhat is Credit Note? Guest stayed in hotel and settle folio on credit city ledger, Company has been credited a certain amount due to TDS / Tax deduction. Set pending amount as credit note. It is not counted as his balance to cash or credit card. Example: Guest stayed 3 days and invoice bill 1200 post on […]

How to change the resolution of eZee Burrp 7.0?

Location: eZee Burrp >> Settings >> Peripheral >> client / server >> Other >> Resolution How to Access: Kindly follow belowLocation: eZee Burrp >> Settings >> Peripheral >> client / server >> Other >> Resolution How to Access: Kindly follow below steps to change resolution Note: Setting will be applicable after restart of burrp Case 1: Case 2: Below setting is only available in server machine Screenshot 1: Screenshot 2:

How to add a new room in eZee Frontdesk 7.0?

Location: eZee Frontdesk configuration >> Property setup >> Room Operation Prerequisite: eZee Frontdesk configuration >> Property setupLocation: eZee Frontdesk configuration >> Property setup >> Room Operation Prerequisite: eZee Frontdesk configuration >> Property setup >> Floor Management eZee Frontdesk configuration >> Property setup >> Room Type How to Access: Please follow below steps to make new room Screenshot 1: Screenshot 2:

How to add allocated rate in eZee frontdesk 7.0?

How to Access: Please follow below steps to add allocated rate Screenshot 1: Kindly restart Front desk configuration now Screenshot 2: CreateHow to Access: Please follow below steps to add allocated rate Screenshot 1: Kindly restart Front desk configuration now Screenshot 2: Create period (years and months) for allocated rate Screenshot 3: Select room type and source and add rate

How to configure Kitchen Display System (KDS) in eZee Burrp 7.0?

What is Kitchen Display System (KDS)? eZee Burrp provides an separate module for KDS (Kitchen Display System). KDS displays table wise KOTs on screen, soWhat is Kitchen Display System (KDS)? eZee Burrp provides an separate module for KDS (Kitchen Display System). KDS displays table wise KOTs on screen, so chef can toggle between different views and select KOTs to view ordered food items, Bump/Fire the KOT once food is ready and it send notification alert on cashier terminal for waiter to collect […]

How to update current cost and stock in eZee Burrp Backoffice 7.0?

Location: Store >> Item Configuration >> Cost and Stock  How to Access: Kindly follow below are the steps to follow. Screenshot 1: SelectLocation: Store >> Item Configuration >> Cost and Stock  How to Access: Kindly follow below are the steps to follow. Screenshot 1: Select the particular store from which you want to update the current stock. Screenshot 2: Update the opening stock to update your current stock and save. Screenshot 3: Before updating current stock. Screenshot […]

Error-1: Invalid printer specified.

Problem 1:  Problem 2: Windows not allowing you to set the default printer. How to Solve: Please find the below steps to resolve the above errorProblem 1:  Problem 2: Windows not allowing you to set the default printer. How to Solve: Please find the below steps to resolve the above error : Screenshot 1: Step 1: Hold the Windows Key and press “R” to bring up the Run window. Step 2: Type “regedit“, then press “Enter” to bring up the […]

How to configure Gmail email configuration in eZee Frontdesk 7.0?

Email configuration is required to send email voucher on Reservation/Booking  Location: eZee FrontDesk Configuration >> Advance Settings >>Email configuration is required to send email voucher on Reservation/Booking  Location: eZee FrontDesk Configuration >> Advance Settings >> Email  Prerequisite: Need working Gmail  Account How to Access: Make sure, you have email account configured correctly  in order to send an email. Note: 1. You need email notification license to activate notification 2. When you take any […]