Getting error -1: 208 Invalid Object Name “NextGen_Log.dbo.new_WebInventory_Log”.

Screenshot of error message: Follow below mentioned Steps to remove OLD logs from the system 1.      Take software backup from serverScreenshot of error message: Follow below mentioned Steps to remove OLD logs from the system 1.      Take software backup from server machine. 2.      Download and run Data-doctor Nextgenlog tool (http://www.ezeefrontdesk.com/download/eZeeFrontDeskTools/Datadoctor_NextGenLog.exe) on server machine. 3.      Run Reset Version Tool. 4.      Run the service pack again. 4.      Start the software again and check it out […]

How to integration performed for eZee Burrp Online and FD Online.

Steps are as follows: Note: The default port for Remote Desktop Connection is the port:3389 which we are using for the RDP Connection from client to theSteps are as follows: Note: The default port for Remote Desktop Connection is the port:3389 which we are using for the RDP Connection from client to the server. 1) First Take Server Machine On Remote. 2) Goto Intenet Browser in server machine and Check Port  3389 is open or not? How to check port is open […]

Issue with sending SMS. In the SMS tray/log, it says that template does not match.

With every SMS Gateway provider, the system allows sending pre-defined templates approved by them. Hence, if you get this message in the log. it indicates thatWith every SMS Gateway provider, the system allows sending pre-defined templates approved by them. Hence, if you get this message in the log. it indicates that the template does not match. Here, you will need to contact your telecommunication service provider and get all your SMS templates approved. And once approved, you won’t get this […]

How does Yield Management work ?

What is Yield management? Yield management is a variable pricing strategy, based on understanding, anticipating and influencing consumer behavior inWhat is Yield management? Yield management is a variable pricing strategy, based on understanding, anticipating and influencing consumer behavior in order to maximize revenue or profits from a fixed, time-limited resource (such as airline seats or hotel room reservations or advertising inventory). As a specific, inventory-focused branch of revenue management, yield management involves strategic control of inventory […]

How can I set Privileges for Users in eZee frontdesk ?

Go to eZee frontdesk configuration >> Configuration >> User>> Select User from user list >> Edit>> Operational privileges>>Go to eZee frontdesk configuration >> Configuration >> User>> Select User from user list >> Edit>> Operational privileges>> check-mark on privileges which you want to set for user.

I want to enable business source wise room allocation.

Open eZee Frontdesk configuration >> Advance settings >>Open eZee Frontdesk configuration >> Advance settings >> Rental.

How can we set weekends Rates in Frontdesk configuration?

User can specify the days that need to be considered as weekend. Open eZee Frontdesk Configuration >> Advance settings >> Rental >>User can specify the days that need to be considered as weekend. Open eZee Frontdesk Configuration >> Advance settings >> Rental >> Weekend settings. For configure weekends rates of room type, refer below screenshot.

If room is Reserved & booked, the numbers are NOT reflecting in the Monthly Room Typewise Occupancy Report.

In eZee FD >> Reports >> Marketing and analysis >> Monthly Room Type Wise Occupancy Report Solution : Please follow below steps : 1)In eZee FD >> Reports >> Marketing and analysis >> Monthly Room Type Wise Occupancy Report Solution : Please follow below steps : 1) Close eZee Frontdesk 2) Open eZee Frontdesk Configuration >> Advance Settings Formula >> Total Room Sold Criteria >> Check Mark Reservation & Check In >> Click on Save 3) Start eZee […]

In eZee Frontdesk, user should NOT change the rate after checking guest IN.

Steps : 1) Go to eZee Frontdesk Configuration>> Configuration >> User >> Select and Edit User from the list Please refer belowSteps : 1) Go to eZee Frontdesk Configuration>> Configuration >> User >> Select and Edit User from the list Please refer below screenshot   2)Once you edit User Goto Operational Privilege >> Find with Keyword “ability” click on find icon so it will show privilege “ability to change tarrif after check in” that is what you […]

Can voucher gets printer automatically on posting of extra charges?

eZee configuration >> Advance setting >> Printing tab >> Other Printing option. Please tick mark "Print Voucher on Post extraeZee configuration >> Advance setting >> Printing tab >> Other Printing option. Please tick mark “Print Voucher on Post extra charges”. 

How to set Phone, Email, Identity Proof and other details as mandatory while check-in/Reservation/booking?

eZee Frontdesk Configuration>>Advance Settings>>Rental >> Reservation/CheckIn/Booking Mandatory Settings >> CheckMark preferred detailseZee Frontdesk Configuration>>Advance Settings>>Rental >> Reservation/CheckIn/Booking Mandatory Settings >> CheckMark preferred details >> Save. Restart eZee Frontdesk to Get the effect on changes made.

Though Tax percentage is changed, it is not reflecting on walk-in/new reservatio/Folio.

All the Tax settings that you change are applicable after Night Audit only. So, Please check the same after NightAll the Tax settings that you change are applicable after Night Audit only. So, Please check the same after Night Audit.

Is it possible to post banquet bill in room folio?

Yes! After the banquet charges are posted, while making the payment we can transfer the balance into roomYes! After the banquet charges are posted, while making the payment we can transfer the balance into room folio. Screenshot:

Done. Now, check state and city, which check-in or reservation.

Yes, it is possible to add a prefix to the system generate invoice also, you can initialize the numbering as per your preference. eZeeYes, it is possible to add a prefix to the system generate invoice also, you can initialize the numbering as per your preference. eZee Frontdesk Configuration >> Advance settings >> General >> and Select type of Number as “Auto Increment Number” >> then, add your preferred prefix on the next column. (Refer below screenshot for same)

Can I set booking percentage in Front Desk Software to a negative number to underbook a type of room?

Yes! eZee Frontdesk Configuration>> Property Setup >> Room Type >> Select particular rate type >> Edit >> Set Over BookingYes! eZee Frontdesk Configuration>> Property Setup >> Room Type >> Select particular rate type >> Edit >> Set Over Booking Percentage >> Save. Screenshot:

How to make master transaction in eZee Frontdesk?

Question:  Please first set any one transaction as master transaction on move payment or  When we do move payment in group booking its showingQuestion:  Please first set any one transaction as master transaction on move payment or  When we do move payment in group booking its showing message like below  Please first set any one transaction as master transaction “Please first set any one transaction as master transaction.”   Solution: To overcome this problem you have to make master […]

How to check Deposit in Guest Ledger in ezee frontdesk 6.0?

A sum payable as a first installment on the purchase of something or as a pledge for a contract, the balance being payable later. I am sorry but when youA sum payable as a first installment on the purchase of something or as a pledge for a contract, the balance being payable later. I am sorry but when you take any deposit in the room it won’t be showing in the invoice with caption Deposit. Reason: We are converting deposit received from a guest in […]

How to disable Windows SmartScreen?

Windows shows "DON'T RUN" SmartScreen (UAC), when try to run SQL database doctor or installation of eZee Software, but still we can RUN (Begin) theWindows shows “DON’T RUN” SmartScreen (UAC), when try to run SQL database doctor or installation of eZee Software, but still we can RUN (Begin) the installation, if we click on “More Info” >> “RUN Anyway” Button. But the problem was we or client was unable to click on “More Info” option.   Below is the […]

How to change caption in an invoice from tariff to rate?

Q: On the folios/invoice, we do not like the wording Tariff we prefer rate for the room charge – we did not find a template that said RATE? or How toQ: On the folios/invoice, we do not like the wording Tariff we prefer rate for the room charge – we did not find a template that said RATE? or How to change caption in an invoice from tariff to rate? Answer: Note: It is NOT possible to change Tariff for the Master Folio: Summary & Master Folio: Detail […]

What is payment on hold in Guest Ledger Report and what is the cause of having some folios under payment on hold?

Q:  What is payment on hold in Guest Ledger Report and what is the cause of having some folios under payment on hold? Answer :  Payment on hold isQ:  What is payment on hold in Guest Ledger Report and what is the cause of having some folios under payment on hold? Answer :  Payment on hold is those Folio for which settlement is not fully done. Cause can be either the user might have done some changes in the rate, added/voided extra charges or […]