How to export the folio/receipt/voucher in xls or any other format?

Please find the below steps for exporting the folio/receipt/voucher in xls or any other format Step:1- Make sure the options arePlease find the below steps for exporting the folio/receipt/voucher in xls or any other format Step:1- Make sure the options are unchecked. Step:2- When to preview the Folio/Receipt/Voucher Click on the button mentioned in the Screenshot and Select the export format.

Please provide me the report which show’s all outstanding payment for guest?

Please follow the below steps for the same: eZee Logo>>Select>>Report view>>Select back office. Kindly refer the report, " GuestPlease follow the below steps for the same: eZee Logo>>Select>>Report view>>Select back office. Kindly refer the report, ” Guest Outstanding Report. “

How to change room status colors in eZee Frontdesk 6.0?

Yes Sure. We do have the option at eZee front desk configuration to assign the different colour for different room status which you can  assign from bellowYes Sure. We do have the option at eZee front desk configuration to assign the different colour for different room status which you can  assign from bellow mentioned path also please check the Screenshot for same. Configuration>>Other Option>>Status color The Rooms with different status in Front Desk will be viewed in the Color that you […]

I m trying to make my Hotel logo looks bigger in the template is that possible ?

No, you can not enlarge your property logo.It will take by default uploaded size. Also,  check the bellow screenshot from here you can insert the propertyNo, you can not enlarge your property logo.It will take by default uploaded size. Also,  check the bellow screenshot from here you can insert the property logo. Logo Dimension are 256X256 pixels.

How can I post Laundry bill to Guest room?

In order to post a bill to Room, you would require selecting a room from the list and after saving it.  And, “Room to post” option will help you to postIn order to post a bill to Room, you would require selecting a room from the list and after saving it.  And, “Room to post” option will help you to post bill to guest folio. Please refer below screenshots to do: eZee Frontdesk>>Laundry>>Guest Laundry. You have to select Guest details for whom you want to add the […]

The guest arrived BUT has not checked in yet, but the system will not allow me to complete the night audit because the check-in is not done yet.

eZee Software does not allow user to complete Night audit without performing any actions on Today's reservation If guest not coming then the usereZee Software does not allow user to complete Night audit without performing any actions on Today’s reservation If guest not coming then the user should perform  no-show, void or cancel operation on that reservation.

eZee Software do not allow me to post payment on checked in room, from payment detail tab, the new button.Why is it so?

If the user does not have Privilege to “Add settlement in open date” then it's possible that new button is disabled and the user would be not able toIf the user does not have Privilege to “Add settlement in open date” then it’s possible that new button is disabled and the user would be not able to make the payment. For assign this privilege loginto: eZee configuration >> User >> Edit that particular user >> and tick mark “Add settlement in open date” and save, […]

I have added allowance as extra charge in FDC but in room it´s not showing up.

Please follow the steps mentioned below: FrintDesk Configuration and go to Advance setting >> Rental >> Allowance >> check mark the chargePlease follow the steps mentioned below: FrintDesk Configuration and go to Advance setting >> Rental >> Allowance >> check mark the charge you have created.  Please refer below screenshot for “can add allowance from Extra charge”.

Can have a print of the receipt after refunded and voided the transaction during night audit?

Not possible, once the reservation is being VOID because you  can not edit theNot possible, once the reservation is being VOID because you  can not edit the transaction.

I have a guest that is not staying with us, but would like to purchase some stuff like attraction tickets from us. how do i go about the posting since guest is not staying with us, they won’t have a folio to post to?

You Can use the Payout option for same, where you can post charges without selecting room number. You may refer below screenshots for theYou Can use the Payout option for same, where you can post charges without selecting room number. You may refer below screenshots for the same.

How to Fix .NET Framework Error 0x800736B3 on Windows 10?

Solution: https://ugetfix.com/ask/how-to-fix-net-framework-error-0x800736b3-on-windows-10/

[Microsoft][ODBC SQL Server Driver][SQL Server]Invalid object name ‘dbo.split’. error

Steps to be followed to resolve captioned error : 1. Take database back up server machine. 2. Download attached tool 3. Run on server machine. 4.Steps to be followed to resolve captioned error : 1. Take database back up server machine. 2. Download attached tool 3. Run on server machine. 4. Try to open eZee FrontDesk/eZee Burrp. RAR Datadoctor_S… (9.88 KB)

GDI+ Error in eZee FrontDesk 6.0

Follow below troubleshooting steps to resolve above attached error message :1. Open eZee Configuration >> Go to Property Information option >>Follow below troubleshooting steps to resolve above attached error message :1. Open eZee Configuration >> Go to Property Information option >> If you see any logo selected, remove that logo and select it again from respective drive in computer. 2. If problem, still won’t resolve, Go to eZee Configuration >> Advance Settings >> General Option […]

Error: -1: Invalid Printer Specified in eZee Frontdesk 6.0

Query :Error message "Invalid Printer Specified" is coming in eZee Frontdesk  Cause : This message is coming because your specified printer is wrongQuery :Error message “Invalid Printer Specified” is coming in eZee Frontdesk  Cause : This message is coming because your specified printer is wrong in eZee Frontdesk Configuration Solution : Steps to follow : 1) Click on Start >> Goto Device and Printer and Check which printer is set as default and is this same printer […]

Sorry you can not perform this operation. Reason: Selected room occupancy does not match with this transaction.

Steps: 1) Check the actual booking source . 2) If booking come from BE then 3) Check the total occupancy of target room type from BE as well as onSteps: 1) Check the actual booking source . 2) If booking come from BE then 3) Check the total occupancy of target room type from BE as well as on Front desk. 4) After you try to “Room move” option again.

Getting error -1: 208 Invalid Object Name “NextGen_Log.dbo.new_WebInventory_Log”.

Screenshot of error message: Follow below mentioned Steps to remove OLD logs from the system 1.      Take software backup from serverScreenshot of error message: Follow below mentioned Steps to remove OLD logs from the system 1.      Take software backup from server machine. 2.      Download and run Data-doctor Nextgenlog tool (http://www.ezeefrontdesk.com/download/eZeeFrontDeskTools/Datadoctor_NextGenLog.exe) on server machine. 3.      Run Reset Version Tool. 4.      Run the service pack again. 4.      Start the software again and check it out […]

eZee iFeedback + eZee Frontdesk Interface help file

Find attahced document for the interface between eZee iFeedback + eZee Front desk. Thank You. DOC FD iFeedbac... (1.62Find attahced document for the interface between eZee iFeedback + eZee Front desk. Thank You. DOC FD iFeedbac… (1.62 MB)

WRD Error codes and explanations!!

Below are the meaning of error codes found in WRD log: "-600" >  "PMS booking is No-show." "-400" > "Guest already checked in." "-500" >Below are the meaning of error codes found in WRD log: “-600” >  “PMS booking is No-show.” “-400” > “Guest already checked in.” “-500” > “Guest already checked out.” “-300” >  “Inventory not available.” “-200” >  “Past date booking”

How to integration performed for eZee Burrp Online and FD Online.

Steps are as follows: Note: The default port for Remote Desktop Connection is the port:3389 which we are using for the RDP Connection from client to theSteps are as follows: Note: The default port for Remote Desktop Connection is the port:3389 which we are using for the RDP Connection from client to the server. 1) First Take Server Machine On Remote. 2) Goto Intenet Browser in server machine and Check Port  3389 is open or not? How to check port is open […]

Steps for exporting of data in CSV format for any third-party accounting interface

Attached is document for exporting of data in CSV format for any third-party accounting interface. PDF Accounting s... (869Attached is document for exporting of data in CSV format for any third-party accounting interface. PDF Accounting s… (869 KB)