How to make master transaction in eZee Frontdesk?

Question:  Please first set any one transaction as master transaction on move payment or  When we do move payment in group booking its showingQuestion:  Please first set any one transaction as master transaction on move payment or  When we do move payment in group booking its showing message like below  Please first set any one transaction as master transaction “Please first set any one transaction as master transaction.”   Solution: To overcome this problem you have to make master […]

What to do when you get DB Null erroron the group booking

If the client is facing below error while edit booking in Front desk, Then you can download the tool from below link and run it at client side on the serverIf the client is facing below error while edit booking in Front desk, Then you can download the tool from below link and run it at client side on the server machine in order to resolve the DB null error and then # mark on the details in the bottom. Tool link:- https://ezeenextgen.s3-us-west-2.amazonaws.com/download/DataDoctor/Datadoctor_20171213_#%20count%20error%20while%20booking%20edit.zip After running […]

What is Deposit?

A sum payable as a first installment on the purchase of something or as a pledge for a contract, the balance being payable later. I am sorry but when youA sum payable as a first installment on the purchase of something or as a pledge for a contract, the balance being payable later. I am sorry but when you take any deposit in the room it won’t be showing in the invoice with caption Deposit. Reason: We are converting deposit received from a guest in […]

How to disable Windows SmartScreen?

Windows shows "DON'T RUN" SmartScreen (UAC), when try to run SQL database doctor or installation of eZee Software, but still we can RUN (Begin) theWindows shows “DON’T RUN” SmartScreen (UAC), when try to run SQL database doctor or installation of eZee Software, but still we can RUN (Begin) the installation, if we click on “More Info” >> “RUN Anyway” Button. But the problem was we or client was unable to click on “More Info” option.   Below is the […]

How to change caption in an invoice from tariff to rate?

Q: On the folios/invoice, we do not like the wording Tariff we prefer rate for the room charge – we did not find a template that said RATE? or How toQ: On the folios/invoice, we do not like the wording Tariff we prefer rate for the room charge – we did not find a template that said RATE? or How to change caption in an invoice from tariff to rate? Answer: Note: It is NOT possible to change Tariff for the Master Folio: Summary & Master Folio: Detail […]

What is payment on hold in Guest Ledger Report and what is the cause of having some folios under payment on hold?

Q:  What is payment on hold in Guest Ledger Report and what is the cause of having some folios under payment on hold? Answer :  Payment on hold isQ:  What is payment on hold in Guest Ledger Report and what is the cause of having some folios under payment on hold? Answer :  Payment on hold is those Folio for which settlement is not fully done. Cause can be either the user might have done some changes in the rate, added/voided extra charges or […]

Guest requested to keep the balance payment for next reservation?

Q: Guest requested to keep the balance payment for next reservation? Solution: - If payment is taken into the existing room, refund the payment   Q: Guest requested to keep the balance payment for next reservation? Solution: – If payment is taken into the existing room, refund the payment         Refer below screenshot to refund the payment    If the guest has not confirmed the next arrival date, “create a city ledger account with the guest name and enter […]

Why is the room rate on frontdesk not same as on the confirmation voucher received from OTAs?

Q: Why is the room rate on frontdesk not same as on the confirmation voucher received from OTAs? Answer:  Most of the time it occurred that a user hasQ: Why is the room rate on frontdesk not same as on the confirmation voucher received from OTAs? Answer:  Most of the time it occurred that a user has made some changes in the room as follows:  1.Change rate after the booking was transferred. Please check the audit trail inside the room to see if there are […]

What is Payment On Hold? How is it useful?

Q: What is Payment On Hold? How is it useful? Answer: Usually, "payment on hold" is the rarest scenario in Hotels. But, this ledger can be used, when aQ: What is Payment On Hold? How is it useful? Answer: Usually, “payment on hold” is the rarest scenario in Hotels. But, this ledger can be used, when a specific guest asks for a short-term credit, saying, they will come in few hours to make payment or use a relational reference ask for a credit 1-2 days. […]

Why is the Receipt No. not generated for specific settlement type?

Q: Why is the Receipt No. not generated for specific settlement type? Solution: If there is no Receipt No. generated for certain settlement type or allQ: Why is the Receipt No. not generated for specific settlement type? Solution: If there is no Receipt No. generated for certain settlement type or all the settlement type then it indicates that the Receipt No Generation setting was not done. If you wish to generate receipt no. then follow the below steps : eZee Configuration […]

How to check web (Booking Engine or Channel Manager) & frontdesk inventory in eZee Frondesk 7.0?

  How to Access: Please follow the steps to check inventory. Make sure you check below steps on Server Machine only Screenshot 1: eZee Frontdsek  How to Access: Please follow the steps to check inventory. Make sure you check below steps on Server Machine only Screenshot 1: eZee Frontdsek >> Desh board >> Inventory view   2)  Login to eZee Centrix>>Deals>>Inventory>>select source>> Select the month>> Click on “Show” Note: Below step is very simple to compare the Inventory between […]