Guest Image from one FD terminal is not displaying on the other Terminals in eZee Frontdek 6.0

Please make sure about certain criteria listed below, in order to have guest picture / images visible on all the machines. Note: 1) All the machine shouldPlease make sure about certain criteria listed below, in order to have guest picture / images visible on all the machines. Note: 1) All the machine should be connected in client server environment 2) Image folder that save guest images must be SHARED with all the client 3) We need to set the exact path […]

How can I configure Scanner in eZee Frontdesk software to scan documents of the passenger when they check in?

At first, we need scanner or printer attached to the computer. If it is connected then follow mentioned below steps: STEP:1 - First you need to set theAt first, we need scanner or printer attached to the computer. If it is connected then follow mentioned below steps: STEP:1 – First you need to set the image path. Check the screen shot and follow the steps in eZee FrontDesk Configuration.  STEP:2 Follow screen shot 2 and click on icon 5 for printing image or icon […]

Why Room posting numbers are vary in “Sales Summary” report.

Room Service and Room posting are different. Room service is ORDER TYPE, that means can post to the room from that ORDER Type only. And Room Posting is aRoom Service and Room posting are different. Room service is ORDER TYPE, that means can post to the room from that ORDER Type only. And Room Posting is a settlement type. You can post to the room from other order types. Like, you can post to the room from Dine IN.

Please provide me the report which show’s all outstanding payment for guest?

Please follow the below steps for the same: eZee Logo>>Select>>Report view>>Select back office. Kindly refer the report, " GuestPlease follow the below steps for the same: eZee Logo>>Select>>Report view>>Select back office. Kindly refer the report, ” Guest Outstanding Report. “

The guest arrived BUT has not checked in yet, but the system will not allow me to complete the night audit because the check-in is not done yet.

eZee Software does not allow user to complete Night audit without performing any actions on Today's reservation If guest not coming then the usereZee Software does not allow user to complete Night audit without performing any actions on Today’s reservation If guest not coming then the user should perform  no-show, void or cancel operation on that reservation.

How to make master transaction in eZee Frontdesk?

Question:  Please first set any one transaction as master transaction on move payment or  When we do move payment in group booking its showingQuestion:  Please first set any one transaction as master transaction on move payment or  When we do move payment in group booking its showing message like below  Please first set any one transaction as master transaction “Please first set any one transaction as master transaction.”   Solution: To overcome this problem you have to make master […]

How to check Deposit in Guest Ledger in ezee frontdesk 6.0?

A sum payable as a first installment on the purchase of something or as a pledge for a contract, the balance being payable later. I am sorry but when youA sum payable as a first installment on the purchase of something or as a pledge for a contract, the balance being payable later. I am sorry but when you take any deposit in the room it won’t be showing in the invoice with caption Deposit. Reason: We are converting deposit received from a guest in […]

How to disable Windows SmartScreen?

Windows shows "DON'T RUN" SmartScreen (UAC), when try to run SQL database doctor or installation of eZee Software, but still we can RUN (Begin) theWindows shows “DON’T RUN” SmartScreen (UAC), when try to run SQL database doctor or installation of eZee Software, but still we can RUN (Begin) the installation, if we click on “More Info” >> “RUN Anyway” Button. But the problem was we or client was unable to click on “More Info” option.   Below is the […]

How to change caption in an invoice from tariff to rate?

Q: On the folios/invoice, we do not like the wording Tariff we prefer rate for the room charge – we did not find a template that said RATE? or How toQ: On the folios/invoice, we do not like the wording Tariff we prefer rate for the room charge – we did not find a template that said RATE? or How to change caption in an invoice from tariff to rate? Answer: Note: It is NOT possible to change Tariff for the Master Folio: Summary & Master Folio: Detail […]

What is payment on hold in Guest Ledger Report and what is the cause of having some folios under payment on hold?

Q:  What is payment on hold in Guest Ledger Report and what is the cause of having some folios under payment on hold? Answer :  Payment on hold isQ:  What is payment on hold in Guest Ledger Report and what is the cause of having some folios under payment on hold? Answer :  Payment on hold is those Folio for which settlement is not fully done. Cause can be either the user might have done some changes in the rate, added/voided extra charges or […]

What is Payment On Hold? How is it useful?

Q: What is Payment On Hold? How is it useful? Answer: Usually, "payment on hold" is the rarest scenario in Hotels. But, this ledger can be used, when aQ: What is Payment On Hold? How is it useful? Answer: Usually, “payment on hold” is the rarest scenario in Hotels. But, this ledger can be used, when a specific guest asks for a short-term credit, saying, they will come in few hours to make payment or use a relational reference ask for a credit 1-2 days. […]