Folio details are getting cut for the GST template

Query: Folio details are getting cut for the GST templates even if the Page size is set as A4. Solution : Refer the below screenshot where you need toQuery: Folio details are getting cut for the GST templates even if the Page size is set as A4. Solution : Refer the below screenshot where you need to set the paper size mentioned. Width 215 mm Height 297 mm

How to move food bill from one room to another room? (Food bill – Charge that is posted from outlet or eZeeBurrp or POS)

Login into eZee Frontdesk >> Edit the Transaction/Room>> Extra Charge (tab)>> Select the Food bill that you wish to move >> RightLogin into eZee Frontdesk >> Edit the Transaction/Room>> Extra Charge (tab)>> Select the Food bill that you wish to move >> Right click on it >> Select “Move To” >> Then, Select the folio (guest) in which the charge should be moved >> (Click) Select. Screenshot 1 Screenshot 2  

In Room List View >> Print the entire list with all details of guest. But, while trying to print, it shows “Maximum No. of columns which could be display on report is 20”

Error Screenshot:   Solution is : Refer below steps & screenshot for the solution. 1. Right Click on Column's Name Like : Room,Room Type,Error Screenshot:   Solution is : Refer below steps & screenshot for the solution. 1. Right Click on Column’s Name Like : Room,Room Type, Floor 2. Uncheck Column Name’s those are not required/empty. Reason: Room List can only be printed with 20 columns in row. SS: 1 SS : 2

How to set the saluation/title for a guest? Mr. Mrs etc.

eZee Frontdesk Configuration >> Configuration (Tab) >> Master >> Select "Saluation" from the drop down >> New (Define Saluation)eZee Frontdesk Configuration >> Configuration (Tab) >> Master >> Select “Saluation” from the drop down >> New (Define Saluation) >> Save. Refer screenshot

How to extend a Stay for Guest in Front Desk?

Please refer below steps and screenshots: 1)  Righ t click on Room Number and will get "Change Stay" as shown below in the screenshot. 2)  MakePlease refer below steps and screenshots: 1)  Righ t click on Room Number and will get “Change Stay” as shown below in the screenshot. 2)  Make changes accordingly.  

How to change room for guest after checked In.

Please refer below screeshots, in order to change or move room that is currently allocated to guest.    Then Move Room Window will apear.  Select NEWPlease refer below screeshots, in order to change or move room that is currently allocated to guest.    Then Move Room Window will apear.  Select NEW Room that you want to allocate to the guest.

We have installed a camera in my FD. But Picture taken from one machine is NOT viewable on another. How can we that picture in other FD system?

Please make sure about certain criterias listed below, in order to have guest pitcure / images visible on all the machines. 1)  All the machine should bePlease make sure about certain criterias listed below, in order to have guest pitcure / images visible on all the machines. 1)  All the machine should be connected in same network 2)  The folder, that you have selected to save guest images is SHARED with all the client. Refer the screenshot below. 1)  Where to […]

Working date and Freeze date same

Many times there will be a situation when the working date and the freezing date of the software will be same. When this happens, you may find the problemMany times there will be a situation when the working date and the freezing date of the software will be same. When this happens, you may find the problem while taking check-ins, reservations, or bookings in the software. Such message pops up and the user is not able to take a booking in Front desk. […]

How Can I Direct Billing to under company€™s account in eZee Front Desk?

This is commonly known as City Ledger Account or Direct Billing. You can select the pre- configured company to post this room€™s folio under thatThis is commonly known as City Ledger Account or Direct Billing. You can select the pre- configured company to post this room€™s folio under that company€™s account. And in Direct billing, the corporation is offered a specific credit limit for a specific time. For example in Monthly Basis. Configuration †’>> go to Back office Tab […]

When I captured guest Image from one FD terminal, It is not displaying on the other Terminals.

As you are having more than one Terminal they are connected in client server environment. As the Software work in client server environment, we can accessAs you are having more than one Terminal they are connected in client server environment. As the Software work in client server environment, we can access the software from any terminal. Here you are capturing one image that will be stored in the system in the particular folder. And as you know that we can access […]

How to apply discount on the stay in eZee Frontdesk?

Please find the below steps for applying Flat discount on the stay of the guest in the eZee Frontdesk: eZee Frontdesk>>Open Room>>RatePlease find the below steps for applying Flat discount on the stay of the guest in the eZee Frontdesk: eZee Frontdesk>>Open Room>>Rate Information. Click on ” Apply Discount “ then Select the ” Discount Plan “ and ” SAVE “ it.

How can I find Bill template in FrontDesk configuration ?

Please find the below steps and screenshot for find Bill template in FrontDesk configuration: Open eZee FrontDesk Configuration >> Advance SettingsPlease find the below steps and screenshot for find Bill template in FrontDesk configuration: Open eZee FrontDesk Configuration >> Advance Settings >> Printing option >> Print Folio operation.

How do I combine a split folios?

Open Room >> Rate Information >> Merge Bulk Rent. (All balance of other folios will be moved to masterOpen Room >> Rate Information >> Merge Bulk Rent. (All balance of other folios will be moved to master folio.)

How can I configure Scanner in eZee Frontdesk software to scan documents of the passenger when they check in?

At first, we need scanner or printer attached to the computer. If it is connected then follow mentioned below steps: STEP:1 - First you need to set theAt first, we need scanner or printer attached to the computer. If it is connected then follow mentioned below steps: STEP:1 – First you need to set the image path. Check the screen shot and follow the steps in eZee FrontDesk Configuration.  STEP:2 Follow screen shot 2 and click on icon 5 for printing image or icon […]

I have created another currency. I am unable to change base currency to that currency, as this is creating a confusion to our guest with invoice in base currency.

You can always print invoice in the different currency if you already have defined. Please refer the below screenshot for theYou can always print invoice in the different currency if you already have defined. Please refer the below screenshot for the same.

Why Room posting numbers are vary in “Sales Summary” report.

Room Service and Room posting are different. Room service is ORDER TYPE, that means can post to the room from that ORDER Type only. And Room Posting is aRoom Service and Room posting are different. Room service is ORDER TYPE, that means can post to the room from that ORDER Type only. And Room Posting is a settlement type. You can post to the room from other order types. Like, you can post to the room from Dine IN.

How to add the Hotel Image in eZee Front desk and how to set the Images for room?

Please follow the below steps for adding the Hotel Image in eZee Front desk and to set the Images for room: Step-1: You can set the Hotel Image in eZeePlease follow the below steps for adding the Hotel Image in eZee Front desk and to set the Images for room: Step-1: You can set the Hotel Image in eZee Frontdesk from the eZee Front Desk Configuration, Kindly Follow the Screenshot For the same.    Step-2: To set the Room Image Kindly refer the below Screenshot. Step-3: To see the […]

How to export the folio/receipt/voucher in xls or any other format?

Please find the below steps for exporting the folio/receipt/voucher in xls or any other format Step:1- Make sure the options arePlease find the below steps for exporting the folio/receipt/voucher in xls or any other format Step:1- Make sure the options are unchecked. Step:2- When to preview the Folio/Receipt/Voucher Click on the button mentioned in the Screenshot and Select the export format.

How do I combine a split folio?

Please find the below steps for merging the split folio: Open Room >> Rate Information >> Merge Bulk Rent. (All balance of other folios willPlease find the below steps for merging the split folio: Open Room >> Rate Information >> Merge Bulk Rent. (All balance of other folios will be moved to master folio.) You may refer below screenshot for the same.

Getting below mentioned message when trying to check out the guest. “Sorry, you cannot transfer Balance amount on selected folio. Reason: This folio has been Checked Out.”

Reason : On General Information tab, you have selected Checked out folio number for folio transfer. You may refer below screenshot for theReason : On General Information tab, you have selected Checked out folio number for folio transfer. You may refer below screenshot for the same.