In Room List View >> Print the entire list with all details of guest. But, while trying to print, it shows “Maximum No. of columns which could be display on report is 20”

Error Screenshot:   Solution is : Refer below steps & screenshot for the solution. 1. Right Click on Column's Name Like : Room,Room Type,Error Screenshot:   Solution is : Refer below steps & screenshot for the solution. 1. Right Click on Column’s Name Like : Room,Room Type, Floor 2. Uncheck Column Name’s those are not required/empty. Reason: Room List can only be printed with 20 columns in row. SS: 1 SS : 2

Guest Image from one FD terminal is not displaying on the other Terminals in eZee Frontdek 6.0

Please make sure about certain criteria listed below, in order to have guest picture / images visible on all the machines. Note: 1) All the machine shouldPlease make sure about certain criteria listed below, in order to have guest picture / images visible on all the machines. Note: 1) All the machine should be connected in client server environment 2) Image folder that save guest images must be SHARED with all the client 3) We need to set the exact path […]

Working date and Freeze date same

Many times there will be a situation when the working date and the freezing date of the software will be same. When this happens, you may find the problemMany times there will be a situation when the working date and the freezing date of the software will be same. When this happens, you may find the problem while taking check-ins, reservations, or bookings in the software. Such message pops up and the user is not able to take a booking in Front desk. […]

How to add credit /company /direct billing /hotelier /city ledger account in eZee Frontdesk 6.0?

What is City Ledger Accounts? This is credit / company / hotelier/ Direct Billing account on which room charges of the rooms or restaurant will be posted forWhat is City Ledger Accounts? This is credit / company / hotelier/ Direct Billing account on which room charges of the rooms or restaurant will be posted for the moment. Later on guest or company will pay the amount against their city ledger balance & it will credited to city ledger account and charges will be […]

How can I find Bill template in FrontDesk configuration ?

Please find the below steps and screenshot for find Bill template in FrontDesk configuration: Open eZee FrontDesk Configuration >> Advance SettingsPlease find the below steps and screenshot for find Bill template in FrontDesk configuration: Open eZee FrontDesk Configuration >> Advance Settings >> Printing option >> Print Folio operation.

How can I configure Scanner in eZee Frontdesk software to scan documents of the passenger when they check in?

At first, we need scanner or printer attached to the computer. If it is connected then follow mentioned below steps: STEP:1 - First you need to set theAt first, we need scanner or printer attached to the computer. If it is connected then follow mentioned below steps: STEP:1 – First you need to set the image path. Check the screen shot and follow the steps in eZee FrontDesk Configuration.  STEP:2 Follow screen shot 2 and click on icon 5 for printing image or icon […]

I have created another currency. I am unable to change base currency to that currency, as this is creating a confusion to our guest with invoice in base currency.

You can always print invoice in the different currency if you already have defined. Please refer the below screenshot for theYou can always print invoice in the different currency if you already have defined. Please refer the below screenshot for the same.

Why Room posting numbers are vary in “Sales Summary” report.

Room Service and Room posting are different. Room service is ORDER TYPE, that means can post to the room from that ORDER Type only. And Room Posting is aRoom Service and Room posting are different. Room service is ORDER TYPE, that means can post to the room from that ORDER Type only. And Room Posting is a settlement type. You can post to the room from other order types. Like, you can post to the room from Dine IN.

How to add hotel and room images in eZee Front desk 6.0?

Please follow the below steps for adding the Hotel Image in eZee Front desk and to set the Images for room: Step-1: You can set the Hotel Image in eZeePlease follow the below steps for adding the Hotel Image in eZee Front desk and to set the Images for room: Step-1: You can set the Hotel Image in eZee Frontdesk from the eZee Front Desk Configuration, Kindly Follow the Screenshot For the same.    Step-2: To set the Room Image Kindly refer the below Screenshot. Step-3: To see the […]

How to export the folio/receipt/voucher in xls or any other format?

Please find the below steps for exporting the folio/receipt/voucher in xls or any other format Step:1- Make sure the options arePlease find the below steps for exporting the folio/receipt/voucher in xls or any other format Step:1- Make sure the options are unchecked. Step:2- When to preview the Folio/Receipt/Voucher Click on the button mentioned in the Screenshot and Select the export format.

How to merge split folio in eZee Frontdesk 6.0?

Please find the below steps for merging the split folio: Open Room >> Rate Information >> Merge Bulk Rent. (All balance of other folios willPlease find the below steps for merging the split folio: Open Room >> Rate Information >> Merge Bulk Rent. (All balance of other folios will be moved to master folio.) You may refer below screenshot for the same.

Please provide me the report which show’s all outstanding payment for guest?

Please follow the below steps for the same: eZee Logo>>Select>>Report view>>Select back office. Kindly refer the report, " GuestPlease follow the below steps for the same: eZee Logo>>Select>>Report view>>Select back office. Kindly refer the report, ” Guest Outstanding Report. “

I m trying to make my Hotel logo looks bigger in the template is that possible ?

No, you can not enlarge your property logo.It will take by default uploaded size. Also,  check the bellow screenshot from here you can insert the propertyNo, you can not enlarge your property logo.It will take by default uploaded size. Also,  check the bellow screenshot from here you can insert the property logo. Logo Dimension are 256X256 pixels.

Can you Explain me How can I do refund to guest in eZee Frontdesk ?

eZee application only allows user  to refund when there is the negative balance. For perform refund operation  open room >> PaymenteZee application only allows user  to refund when there is the negative balance. For perform refund operation  open room >> Payment information >> click on the refund for more info check the bellow Screen shots.

How can I post Laundry bill to Guest room?

In order to post a bill to Room, you would require selecting a room from the list and after saving it.  And, “Room to post” option will help you to postIn order to post a bill to Room, you would require selecting a room from the list and after saving it.  And, “Room to post” option will help you to post bill to guest folio. Please refer below screenshots to do: eZee Frontdesk>>Laundry>>Guest Laundry. You have to select Guest details for whom you want to add the […]

The guest arrived BUT has not checked in yet, but the system will not allow me to complete the night audit because the check-in is not done yet.

eZee Software does not allow user to complete Night audit without performing any actions on Today's reservation If guest not coming then the usereZee Software does not allow user to complete Night audit without performing any actions on Today’s reservation If guest not coming then the user should perform  no-show, void or cancel operation on that reservation.

eZee Software do not allow me to post payment on checked in room, from payment detail tab, the new button.Why is it so?

If the user does not have Privilege to “Add settlement in open date” then it's possible that new button is disabled and the user would be not able toIf the user does not have Privilege to “Add settlement in open date” then it’s possible that new button is disabled and the user would be not able to make the payment. For assign this privilege loginto: eZee configuration >> User >> Edit that particular user >> and tick mark “Add settlement in open date” and save, […]

I have added allowance as extra charge in FDC but in room it´s not showing up.

Please follow the steps mentioned below: FrintDesk Configuration and go to Advance setting >> Rental >> Allowance >> check mark the chargePlease follow the steps mentioned below: FrintDesk Configuration and go to Advance setting >> Rental >> Allowance >> check mark the charge you have created.  Please refer below screenshot for “can add allowance from Extra charge”.

Can have a print of the receipt after refunded and voided the transaction during night audit?

Not possible, once the reservation is being VOID because you  can not edit theNot possible, once the reservation is being VOID because you  can not edit the transaction.

We have eZee FD desktop and i want use it from another location through iPad and tablets, is it possible?

Yes ! With the help of eZee FrontDesk OnlineYes ! With the help of eZee FrontDesk Online Module.