How does Yield Management work ?

What is Yield management? Yield management is a variable pricing strategy, based on understanding, anticipating and influencing consumer behavior inWhat is Yield management? Yield management is a variable pricing strategy, based on understanding, anticipating and influencing consumer behavior in order to maximize revenue or profits from a fixed, time-limited resource (such as airline seats or hotel room reservations or advertising inventory). As a specific, inventory-focused branch of revenue management, yield management involves strategic control of inventory […]

How can I set Privileges for Users in eZee frontdesk ?

Go to eZee frontdesk configuration >> Configuration >> User>> Select User from user list >> Edit>> Operational privileges>>Go to eZee frontdesk configuration >> Configuration >> User>> Select User from user list >> Edit>> Operational privileges>> check-mark on privileges which you want to set for user.

I want to enable business source wise room allocation.

Open eZee Frontdesk configuration >> Advance settings >>Open eZee Frontdesk configuration >> Advance settings >> Rental.

How can we set weekends Rates in Frontdesk configuration?

User can specify the days that need to be considered as weekend. Open eZee Frontdesk Configuration >> Advance settings >> Rental >>User can specify the days that need to be considered as weekend. Open eZee Frontdesk Configuration >> Advance settings >> Rental >> Weekend settings. For configure weekends rates of room type, refer below screenshot.

If room is Reserved & booked, the numbers are NOT reflecting in the Monthly Room Typewise Occupancy Report.

In eZee FD >> Reports >> Marketing and analysis >> Monthly Room Type Wise Occupancy Report Solution : Please follow below steps : 1)In eZee FD >> Reports >> Marketing and analysis >> Monthly Room Type Wise Occupancy Report Solution : Please follow below steps : 1) Close eZee Frontdesk 2) Open eZee Frontdesk Configuration >> Advance Settings Formula >> Total Room Sold Criteria >> Check Mark Reservation & Check In >> Click on Save 3) Start eZee […]

In eZee Frontdesk, user should NOT change the rate after checking guest IN.

Steps : 1) Go to eZee Frontdesk Configuration>> Configuration >> User >> Select and Edit User from the list Please refer belowSteps : 1) Go to eZee Frontdesk Configuration>> Configuration >> User >> Select and Edit User from the list Please refer below screenshot   2)Once you edit User Goto Operational Privilege >> Find with Keyword “ability” click on find icon so it will show privilege “ability to change tarrif after check in” that is what you […]

Can voucher gets printer automatically on posting of extra charges?

eZee configuration >> Advance setting >> Printing tab >> Other Printing option. Please tick mark "Print Voucher on Post extraeZee configuration >> Advance setting >> Printing tab >> Other Printing option. Please tick mark “Print Voucher on Post extra charges”. 

Is it possible to delete configured room from eZee Frontdesk?

It is not possible to Delete Room but, we can Inactivate it. eZee Frontdesk Configuraiton >> Property Setup >> Room Operation >> Edit RoomIt is not possible to Delete Room but, we can Inactivate it. eZee Frontdesk Configuraiton >> Property Setup >> Room Operation >> Edit Room >> Checkmark) (Inactive Room >> Save. Note: If any operation using that particular room or it’s been used for any transaction and once reported has been generated for that room you can […]

How to set Phone, Email, Identity Proof and other details as mandatory while check-in/Reservation/booking?

eZee Frontdesk Configuration>>Advance Settings>>Rental >> Reservation/CheckIn/Booking Mandatory Settings >> CheckMark preferred detailseZee Frontdesk Configuration>>Advance Settings>>Rental >> Reservation/CheckIn/Booking Mandatory Settings >> CheckMark preferred details >> Save. Restart eZee Frontdesk to Get the effect on changes made.

Though Tax percentage is changed, it is not reflecting on walk-in/new reservatio/Folio.

All the Tax settings that you change are applicable after Night Audit only. So, Please check the same after NightAll the Tax settings that you change are applicable after Night Audit only. So, Please check the same after Night Audit.

Whenever I checked out a guest,invoice prints automatically I want to change that settings I will print the invoice manually, What should i do?

You can change those settings from eZee Configuration. Please Refer below screen shot for the steps: 1) Goto eZee FrontdeskYou can change those settings from eZee Configuration. Please Refer below screen shot for the steps: 1) Goto eZee Frontdesk Configuration>>Advance Settings 2) Select Printing 3) Check mark the option ” Don’t print, I will press Print Button “.

How to change the invoive name to “TAX Invoice”.

In order to change Invoice name to " TAX Invoice ", please find the below steps for the same. eZee configuration >> Go to the advance setting >>In order to change Invoice name to ” TAX Invoice “, please find the below steps for the same. eZee configuration >> Go to the advance setting >> Printing >> Print Folio Option >> Click on abc button. Step 1: (To get this option, language pack should be activated)(Visit Live Support, if it is not […]

Is it possible to post banquet bill in room folio?

Yes! After the banquet charges are posted, while making the payment we can transfer the balance into roomYes! After the banquet charges are posted, while making the payment we can transfer the balance into room folio. Screenshot:

Done. Now, check state and city, which check-in or reservation.

Yes, it is possible to add a prefix to the system generate invoice also, you can initialize the numbering as per your preference. eZeeYes, it is possible to add a prefix to the system generate invoice also, you can initialize the numbering as per your preference. eZee Frontdesk Configuration >> Advance settings >> General >> and Select type of Number as “Auto Increment Number” >> then, add your preferred prefix on the next column. (Refer below screenshot for same)

I want to connect the chamber 119 and 120, but at the same time able to sell them separately if necessary.

This requirement can be done with "Connected Rooms" feature in eZee FD. When you make Check In for one room and you "Select" room option (refer SS), two folioThis requirement can be done with “Connected Rooms” feature in eZee FD. When you make Check In for one room and you “Select” room option (refer SS), two folio will be created for both the connected rooms and  guest name will be same for both the rooms by which you make the guest checked In. […]

Can I set booking percentage in Front Desk Software to a negative number to underbook a type of room?

Yes! eZee Frontdesk Configuration>> Property Setup >> Room Type >> Select particular rate type >> Edit >> Set Over BookingYes! eZee Frontdesk Configuration>> Property Setup >> Room Type >> Select particular rate type >> Edit >> Set Over Booking Percentage >> Save. Screenshot:

Front office staff are not able to see reports when they login software? – Reports privilege

Possibility 1: User do not have rights/privileges for Reports. eZee FrontDesk Configuration>>Configuration Tab>>User (Tab) >> SelectPossibility 1: User do not have rights/privileges for Reports. eZee FrontDesk Configuration>>Configuration Tab>>User (Tab) >> Select User >>Edit >> Reports Privilege >> Check Mark reports >> Save. Screenshot: