How Inclusion works in eZee Frontdesk?

Definition:  What is Inclusion? "The amount paid for the room does not include charges for optional services and facilities (such as room service, miniDefinition:  What is Inclusion? “The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of some instance like check in, check out, every day etc so that can be considered as inclusion.” How […]

Producation Analysis Report in eZee Frontdesk

Explainantion of Report : Producation Analysis Report This report choose each time market place and source and have separate report for each of them. InExplainantion of Report : Producation Analysis Report This report choose each time market place and source and have separate report for each of them. In this report selection, the panel selects each Market segment on which you want to bifurcation.  Please refer below screenshot where by its showing Companies & OTA  as Market Places & […]

Departial List Report in eZee Frontdesk

DEPARTURE LIST REPORT In this report, we are showing the list of the guest who is going to depart as on date. We can get the details on the basis of theDEPARTURE LIST REPORT In this report, we are showing the list of the guest who is going to depart as on date. We can get the details on the basis of the Room number, Rate type, Room type, and Source type as well. Also, you can Include or Exclude the Reservations and booking while generating […]

What is Rate card report in eZee Frontdesk 6.0

Explaination : Rate Card Report :  " It will reflect the rates defined in eZee Frontdesk Configuration which are defined in Define Tarrif" WhatExplaination : Rate Card Report :  ” It will reflect the rates defined in eZee Frontdesk Configuration which are defined in Define Tarrif” What kinds of Rates can be defined in Define Tarrif : 1) Linear rate 2) Non-Linear Rate3) Allocated Rate Note : When we talk about Rate Card report : Only Linear Rate will be […]

Monthly Meal Plan Costing report

Monthly Meal Plan Costing report You will be able to see the meal plan costing per day wise for the whole month.  Refer the below screenshot for theMonthly Meal Plan Costing report You will be able to see the meal plan costing per day wise for the whole month.  Refer the below screenshot for the same. Below is the outcome for the same.

House Use Report

House Use Report check mark the "House Use" option from Other Information Tab. That particular guest details will be visible on the report. Refer the belowHouse Use Report check mark the “House Use” option from Other Information Tab. That particular guest details will be visible on the report. Refer the below screenshots for the same.     Effect of the above setting is like below. We do also have one feature for “Show Non-house use complimentary room Also” in House use report. Below is […]

Use of Flash Report in Frontdesk

What is Flash Report? Flash report is one kind of manager report which contains your opening balance of the day and closing balance of the day including ofWhat is Flash Report? Flash report is one kind of manager report which contains your opening balance of the day and closing balance of the day including of all credit and debit charges.  Where the Opening Balance figure comes from? :  Opening balance is previous day closing balance. Why don’t the income accounts on the […]

In which report we can see all the guest folio details

In eZee Frontdesk>> Reports >> Folio Listing Report. This report will show folio details of the guest. Please refer belowIn eZee Frontdesk>> Reports >> Folio Listing Report. This report will show folio details of the guest. Please refer below screenshot. 

Guest Pickup/Drop Out Report

Guest Pickup/Drop Out Report  This particular report will display Arrival and Departure information of the guest. Arrival information will be displayedGuest Pickup/Drop Out Report  This particular report will display Arrival and Departure information of the guest. Arrival information will be displayed when any guest will be under Booking and Reservation Status. You need to enter arrival information into Guest’s Room >> Other Information Tab once Booking and Reservation has been done. If you made the […]

Guest Message Report

Guest Message Report When any user creates a guest message from eZee FrontDesk >> Front Office Tab >> Guest Message option, the undeliveredGuest Message Report When any user creates a guest message from eZee FrontDesk >> Front Office Tab >> Guest Message option, the undelivered message will be displayed into Guest Message Report. Please refer below screenshot   Please refer below report how it’s showing Please make a note that If the guest message has been marked as […]

Monthly Statistics Report

Monthly Statistics Report Monthly Statistic report is based on the Rental date that means, the system will consider rooms as sold based on each rental, forMonthly Statistics Report Monthly Statistic report is based on the Rental date that means, the system will consider rooms as sold based on each rental, for an example for better understanding, Room 101 has booked for 1/6 to 3/6.  So when the report gets populated, it will show 1 Night for 1/6, 1 night for 2/6. […]

Where can I find monthly cash report? OR I need to check how much monthly cash we got?

Please check below reports. eZee FD Sals Bill Resgiter Report User Shift wise Report eZee Burrp back office Payment by user Report ReferPlease check below reports. eZee FD Sals Bill Resgiter Report User Shift wise Report eZee Burrp back office Payment by user Report Refer below Screen shots for same. Sals Bill Re… (136 KB) User Shift w… (111 KB) Payment by u… (110 KB)

Meal Plan Report

Meal Plan Report Once the Meal Plan is posted on the room, It will reflect on the report like below.    On the report level, we do have differentMeal Plan Report Once the Meal Plan is posted on the room, It will reflect on the report like below.    On the report level, we do have different types like below.

How to check occupancy for particular day including In-house and due out rooms?

Question :  How to check Occupancy for Particular Day Including In-house and Due Out Rooms.? Solution : In eZee Frontdesk >> Reports >>Question :  How to check Occupancy for Particular Day Including In-house and Due Out Rooms.? Solution : In eZee Frontdesk >> Reports >> Front Office >> Guest In-house report where you can check mark the option ” Include Due Out rooms”, and then pull the report. Please refer below screenshot.

In Room List View >> Print the entire list with all details of guest. But, while trying to print, it shows “Maximum No. of columns which could be display on report is 20”

Error Screenshot:   Solution is : Refer below steps & screenshot for the solution. 1. Right Click on Column's Name Like : Room,Room Type,Error Screenshot:   Solution is : Refer below steps & screenshot for the solution. 1. Right Click on Column’s Name Like : Room,Room Type, Floor 2. Uncheck Column Name’s those are not required/empty. Reason: Room List can only be printed with 20 columns in row. SS: 1 SS : 2

Guest Image from one FD terminal is not displaying on the other Terminals in eZee Frontdek 6.0

Please make sure about certain criteria listed below, in order to have guest picture / images visible on all the machines. Note: 1) All the machine shouldPlease make sure about certain criteria listed below, in order to have guest picture / images visible on all the machines. Note: 1) All the machine should be connected in client server environment 2) Image folder that save guest images must be SHARED with all the client 3) We need to set the exact path […]

Working date and Freeze date same

Many times there will be a situation when the working date and the freezing date of the software will be same. When this happens, you may find the problemMany times there will be a situation when the working date and the freezing date of the software will be same. When this happens, you may find the problem while taking check-ins, reservations, or bookings in the software. Such message pops up and the user is not able to take a booking in Front desk. […]

How to add credit /company /direct billing /hotelier /city ledger account in eZee Frontdesk 6.0?

What is City Ledger Accounts? This is credit / company / hotelier/ Direct Billing account on which room charges of the rooms or restaurant will be posted forWhat is City Ledger Accounts? This is credit / company / hotelier/ Direct Billing account on which room charges of the rooms or restaurant will be posted for the moment. Later on guest or company will pay the amount against their city ledger balance & it will credited to city ledger account and charges will be […]

How can I find Bill template in FrontDesk configuration ?

Please find the below steps and screenshot for find Bill template in FrontDesk configuration: Open eZee FrontDesk Configuration >> Advance SettingsPlease find the below steps and screenshot for find Bill template in FrontDesk configuration: Open eZee FrontDesk Configuration >> Advance Settings >> Printing option >> Print Folio operation.

How can I configure Scanner in eZee Frontdesk software to scan documents of the passenger when they check in?

At first, we need scanner or printer attached to the computer. If it is connected then follow mentioned below steps: STEP:1 - First you need to set theAt first, we need scanner or printer attached to the computer. If it is connected then follow mentioned below steps: STEP:1 – First you need to set the image path. Check the screen shot and follow the steps in eZee FrontDesk Configuration.  STEP:2 Follow screen shot 2 and click on icon 5 for printing image or icon […]