How Inclusion works in eZee Frontdesk?

Definition:  What is Inclusion? "The amount paid for the room does not include charges for optional services and facilities (such as room service, miniDefinition:  What is Inclusion? “The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of some instance like check in, check out, every day etc so that can be considered as inclusion.” How […]

Producation Analysis Report in eZee Frontdesk

Explainantion of Report : Producation Analysis Report This report choose each time market place and source and have separate report for each of them. InExplainantion of Report : Producation Analysis Report This report choose each time market place and source and have separate report for each of them. In this report selection, the panel selects each Market segment on which you want to bifurcation.  Please refer below screenshot where by its showing Companies & OTA  as Market Places & […]

Departial List Report in eZee Frontdesk

DEPARTURE LIST REPORT In this report, we are showing the list of the guest who is going to depart as on date. We can get the details on the basis of theDEPARTURE LIST REPORT In this report, we are showing the list of the guest who is going to depart as on date. We can get the details on the basis of the Room number, Rate type, Room type, and Source type as well. Also, you can Include or Exclude the Reservations and booking while generating […]

Below is the outcome for the same.

Explaination : Rate Card Report :  " It will reflect the rates defined in eZee Frontdesk Configuration which are defined in Define Tarrif" WhatExplaination : Rate Card Report :  ” It will reflect the rates defined in eZee Frontdesk Configuration which are defined in Define Tarrif” What kinds of Rates can be defined in Define Tarrif : 1) Linear rate 2) Non-Linear Rate3) Allocated Rate Note : When we talk about Rate Card report : Only Linear Rate will be […]

Monthly Meal Plan Costing report

Monthly Meal Plan Costing report You will be able to see the meal plan costing per day wise for the whole month.  Refer the below screenshot for theMonthly Meal Plan Costing report You will be able to see the meal plan costing per day wise for the whole month.  Refer the below screenshot for the same. Below is the outcome for the same.

House Use Report

House Use Report check mark the "House Use" option from Other Information Tab. That particular guest details will be visible on the report. Refer the belowHouse Use Report check mark the “House Use” option from Other Information Tab. That particular guest details will be visible on the report. Refer the below screenshots for the same.     Effect of the above setting is like below. We do also have one feature for “Show Non-house use complimentary room Also” in House use report. Below is […]

Use of Flash Report in Frontdesk

What is Flash Report? Flash report is one kind of manager report which contains your opening balance of the day and closing balance of the day including ofWhat is Flash Report? Flash report is one kind of manager report which contains your opening balance of the day and closing balance of the day including of all credit and debit charges.  Where the Opening Balance figure comes from? :  Opening balance is previous day closing balance. Why don’t the income accounts on the […]

In which report we can see all the guest folio details

In eZee Frontdesk>> Reports >> Folio Listing Report. This report will show folio details of the guest. Please refer belowIn eZee Frontdesk>> Reports >> Folio Listing Report. This report will show folio details of the guest. Please refer below screenshot. 

Guest Pickup/Drop Out Report

Guest Pickup/Drop Out Report  This particular report will display Arrival and Departure information of the guest. Arrival information will be displayedGuest Pickup/Drop Out Report  This particular report will display Arrival and Departure information of the guest. Arrival information will be displayed when any guest will be under Booking and Reservation Status. You need to enter arrival information into Guest’s Room >> Other Information Tab once Booking and Reservation has been done. If you made the […]

Guest Message Report

Guest Message Report When any user creates a guest message from eZee FrontDesk >> Front Office Tab >> Guest Message option, the undeliveredGuest Message Report When any user creates a guest message from eZee FrontDesk >> Front Office Tab >> Guest Message option, the undelivered message will be displayed into Guest Message Report. Please refer below screenshot   Please refer below report how it’s showing Please make a note that If the guest message has been marked as […]

Monthly Statistics Report

Monthly Statistics Report Monthly Statistic report is based on the Rental date that means, the system will consider rooms as sold based on each rental, forMonthly Statistics Report Monthly Statistic report is based on the Rental date that means, the system will consider rooms as sold based on each rental, for an example for better understanding, Room 101 has booked for 1/6 to 3/6.  So when the report gets populated, it will show 1 Night for 1/6, 1 night for 2/6. […]

Where can I find monthly cash report? OR I need to check how much monthly cash we got?

Please check below reports. eZee FD Sals Bill Resgiter Report User Shift wise Report eZee Burrp back office Payment by user Report ReferPlease check below reports. eZee FD Sals Bill Resgiter Report User Shift wise Report eZee Burrp back office Payment by user Report Refer below Screen shots for same. Sals Bill Re… (136 KB) User Shift w… (111 KB) Payment by u… (110 KB)

Meal Plan Report

Meal Plan Report Once the Meal Plan is posted on the room, It will reflect on the report like below.    On the report level, we do have differentMeal Plan Report Once the Meal Plan is posted on the room, It will reflect on the report like below.    On the report level, we do have different types like below.

How to check occupancy for particular day including In-house and due out rooms?

Question :  How to check Occupancy for Particular Day Including In-house and Due Out Rooms.? Solution : In eZee Frontdesk >> Reports >>Question :  How to check Occupancy for Particular Day Including In-house and Due Out Rooms.? Solution : In eZee Frontdesk >> Reports >> Front Office >> Guest In-house report where you can check mark the option ” Include Due Out rooms”, and then pull the report. Please refer below screenshot.

Folio details are getting cut for the GST template

Query: Folio details are getting cut for the GST templates even if the Page size is set as A4. Solution : Refer the below screenshot where you need toQuery: Folio details are getting cut for the GST templates even if the Page size is set as A4. Solution : Refer the below screenshot where you need to set the paper size mentioned. Width 215 mm Height 297 mm

How to move food bill from one room to another room? (Food bill – Charge that is posted from outlet or eZeeBurrp or POS)

Login into eZee Frontdesk >> Edit the Transaction/Room>> Extra Charge (tab)>> Select the Food bill that you wish to move >> RightLogin into eZee Frontdesk >> Edit the Transaction/Room>> Extra Charge (tab)>> Select the Food bill that you wish to move >> Right click on it >> Select “Move To” >> Then, Select the folio (guest) in which the charge should be moved >> (Click) Select. Screenshot 1 Screenshot 2  

In Room List View >> Print the entire list with all details of guest. But, while trying to print, it shows “Maximum No. of columns which could be display on report is 20”

Error Screenshot:   Solution is : Refer below steps & screenshot for the solution. 1. Right Click on Column's Name Like : Room,Room Type,Error Screenshot:   Solution is : Refer below steps & screenshot for the solution. 1. Right Click on Column’s Name Like : Room,Room Type, Floor 2. Uncheck Column Name’s those are not required/empty. Reason: Room List can only be printed with 20 columns in row. SS: 1 SS : 2

How to set the saluation/title for a guest? Mr. Mrs etc.

eZee Frontdesk Configuration >> Configuration (Tab) >> Master >> Select "Saluation" from the drop down >> New (Define Saluation)eZee Frontdesk Configuration >> Configuration (Tab) >> Master >> Select “Saluation” from the drop down >> New (Define Saluation) >> Save. Refer screenshot

How to extend a Stay for Guest in Front Desk?

Please refer below steps and screenshots: 1)  Righ t click on Room Number and will get "Change Stay" as shown below in the screenshot. 2)  MakePlease refer below steps and screenshots: 1)  Righ t click on Room Number and will get “Change Stay” as shown below in the screenshot. 2)  Make changes accordingly.  

How to change room for guest after checked In.

Please refer below screeshots, in order to change or move room that is currently allocated to guest.    Then Move Room Window will apear.  Select NEWPlease refer below screeshots, in order to change or move room that is currently allocated to guest.    Then Move Room Window will apear.  Select NEW Room that you want to allocate to the guest.