How can I change default settlement type in eZee Burrp?

Please follow the below steps for changing default settlement type in eZee Burrp: eZee Burrp>>Peripheral Settings>>Client/Server. You canPlease follow the below steps for changing default settlement type in eZee Burrp: eZee Burrp>>Peripheral Settings>>Client/Server. You can change the ” Default Payment Type “ as per your requirement.

How can i set the Swipe card mode /password mode/ finger print mode/user code mode/ Kiosk mode/ as my default log in?

Please follow the below steps for setting the Swipe card mode /password mode/ fingerprint mode/user code mode/ Kiosk mode/ as your default login: Go toPlease follow the below steps for setting the Swipe card mode /password mode/ fingerprint mode/user code mode/ Kiosk mode/ as your default login: Go to eZee Burrp >> Settings >> Peripheral. You may refer below screenshot for the same.

What is Active Fiscal Printer in eZee Burrp and How does it work ?

Fiscal Printer is associated to print out of the receipts, KOT(Kitchen Order Ticket), cash sales, void receipts, dine in etc. To get your Fiscal PrinterFiscal Printer is associated to print out of the receipts, KOT(Kitchen Order Ticket), cash sales, void receipts, dine in etc. To get your Fiscal Printer to work you need to integrate your fiscal printer with eZee Burrp!!

How can I assign swipe card to a user?

Please find the below steps for enrolling card to the user: eZee POS Back Office>>(1) Configuration>>(2) User Operation. (3) Select the userPlease find the below steps for enrolling card to the user: eZee POS Back Office>>(1) Configuration>>(2) User Operation. (3) Select the user for whom you want to enroll the card. (4) Select the option ” Enroll New Card “. (5) Enter the swipe card details for that user and ” SAVE ” it. You may […]

When I select retail mode I have to enter exact item name.

The button in " Retail Mode "  is a " Toggle Button ". A toggle button is used to alternate the input mode of a group of buttons. If you select  thenThe button in ” Retail Mode ”  is a ” Toggle Button “. A toggle button is used to alternate the input mode of a group of buttons. If you select  then you will be able to search the word ” Cream ” anywhere mentioned in the item. If you select  then you will able to search those items […]

My restaurant is running promotional offers and I want to send an email and SMS for promotional offers to the selected guest. Is it possible in eZee Burrp? If yes, how?

First of all to send emails or SMS to guest regarding offers we are supposed to maintain Guest’s Database and we can send Emails and SMS by following theFirst of all to send emails or SMS to guest regarding offers we are supposed to maintain Guest’s Database and we can send Emails and SMS by following the below steps: eZee Burrp Back-office>>Configuration>>Guest database>>Click on More>>Send SMS to selected guest/ Send Email to selected guest. Refer to the below screenshot.

When I take order in Dine In order type in Burrp, I want to enter guest’s contact number and email address on guest information form. Is it possible? If yes, how?

Yes, it is possible to enter guest’s contact number and email address on guest information form, we just need to do the follow the below steps: eZee BurrpYes, it is possible to enter guest’s contact number and email address on guest information form, we just need to do the follow the below steps: eZee Burrp Backoffice>>Configuration>>Outlet Operation>>Select Outlet>>Order Type>>Check Mark Manage Guest Database. Refer to the below screen-shot. And to enter guest contact number and email address we have to select particular […]

Is it possible to generate token number manually for the guest ? If yes, how?

Yes, it is possible to generate token number manually and to enter a token number manually we just need to un-check Generate auto token number from aYes, it is possible to generate token number manually and to enter a token number manually we just need to un-check Generate auto token number from a particular outlet by following the below steps: eZee Burrp back-office>>Configuration>>Outlet operation>>Numbering. Refer to the below screenshot. And to enter Token number manually in eZee Burrp, Please refer to […]

What is Guest Check? Explain in detail.

Guest check is one type of unsettled receipt which needs to be confirmed and signed by the guest visited the restaurant. The guest check includes the menuGuest check is one type of unsettled receipt which needs to be confirmed and signed by the guest visited the restaurant. The guest check includes the menu items, quantity,and the amount which the guest has ordered. Please find the below steps for setting template for the same: eZee Burrp>>Receipt Printer Refer to the below screenshot […]

When I make any item complementary, system should ask for the reason. Is it possible to enter remark for complementary item? If yes, how?

Yes, it is possible to enter remark for a complimentary item. Refer to the below screen-shot to configure the setting. Please follow the below steps forYes, it is possible to enter remark for a complimentary item. Refer to the below screen-shot to configure the setting. Please follow the below steps for the same: eZee POS Back Office>>Configuration>>Outlet Operations. Select the outlet>>Micsellaneous. Kindly, checkmark the option ” Ask Reason On Complimentary “. And to enter remark for a complimentary item in […]

1.What is the use of operation type option in User Operations >> Add/Edit User ? Explain in detail.

The use of Operation type in User Operations is that we can set an order type for a particular user. Please find the below steps for the same: eZee POS BackThe use of Operation type in User Operations is that we can set an order type for a particular user. Please find the below steps for the same: eZee POS Back Office>>Configuartion>>User Operation.  If we are creating one user and set the operation type as Dine-In. The result will be he/she can take orders for […]

How can I check tax bifurcation report in POS Back Office?

We have Tax Bifurcation Report in POS Back Office. eZee Back Office>>ReportView>>Transaction Report>>Tax Bifurcation Report. Please referWe have Tax Bifurcation Report in POS Back Office. eZee Back Office>>ReportView>>Transaction Report>>Tax Bifurcation Report. Please refer below screen shot for more details:

Is it possible to change the driver details, once delivery order is marked driver out?

In eZee Burrp we have an option to change the driver name, when the delivery order is already marked as driver out. Please follow below steps to changeIn eZee Burrp we have an option to change the driver name, when the delivery order is already marked as driver out. Please follow below steps to change driver name: 1. Open eZee Burrp 2. Click on Driver Routing Button 3. Click on “Driver Check In” button 4. It will open Driver Routing window. 5. […]

Can cash drawer can be used/integrated with eZee Burrp?

To enable the cash drawer with eZee system, you have to same enable with the cash drawer code. Open POS Back Office >> Tools tab >> GeneralTo enable the cash drawer with eZee system, you have to same enable with the cash drawer code. Open POS Back Office >> Tools tab >> General Setting >> Select Cash Drawer option & made configuration as per hardware. Also, you can configure same from Burrp, eZee Burrp >> Setting >> Peripherals >> Select Cash […]

How to print modifier items on KOT in eZee Back 6.0?

Yes, you can display modifier items on KOT. If you have already defined modifier Item's in POS software, you simply need to enable option in KOT TemplateYes, you can display modifier items on KOT. If you have already defined modifier Item’s in POS software, you simply need to enable option in KOT Template for showing modifier items. Please refer below example images showing how to enable print modifier item on KOT. Windows Printer KOT Template  : Line Printer KOT Template :

What to do when you are getting some sales entry under N/A for sales by category for Sales Summary Report?

Solution: This Happens only when some of the menu items are configured without the Category.When those items are punched, in the Sales summary report-Solution: This Happens only when some of the menu items are configured without the Category.When those items are punched, in the Sales summary report- Sales by category it will reflect under N/A. All you need to do is, Export that menu item from the respective outlet and rectify the missing category and fill it up.Import […]

Order on tables are not auto refreshing in eZee Burrp, when order is coming from tablet where eZee iMenu is installed.

Open eZee Burrp >> Click on Settings option >> Click on Peripheral option >> Click on client/server option >> Tick mark that "AutoOpen eZee Burrp >> Click on Settings option >> Click on Peripheral option >> Click on client/server option >> Tick mark that “Auto refresh Table status option” >> Restart eZee Burrp and check for new order. It will be display auto on tables in Dine-in Check this below SS. https://ezeesupport.freshdesk.com/helpdesk/attachments/9040568158

How to enter cash into cash drawer in burrp backoffice?

Q: How to enter the amount of cash received by the cashier? or  Q: How to enter the cash given by the cashier for a different purpose during theQ: How to enter the amount of cash received by the cashier? or  Q: How to enter the cash given by the cashier for a different purpose during the shift? Solution:  – Cash-In/ Cash-Out option in eZee POS Back office Definitions: CASH-IN >>This option is used to enter the amount of cash received by the […]

Four(4) tax fields for store items

Q: Please provide 4 tax fields for store items. This is required to add while generating PO & GRN. Taxes are paid for store items based on itsQ: Please provide 4 tax fields for store items. This is required to add while generating PO & GRN. Taxes are paid for store items based on its category. Solution: 4 Tax setting and option to record in POS and GRN 1)  Tax Caption Configuration – Set tax caption in Option>Localization 2) Tax Configuration on […]

How to enable Use Card option in eZee Burrp Settelement.

Q: In some of the outlet Use Card option is not enabled.  Q: How to set privilege for Use Card settlement in eZee Burrp? Solution: To enable orQ: In some of the outlet Use Card option is not enabled.  Q: How to set privilege for Use Card settlement in eZee Burrp? Solution: To enable or disable Use Card, Please refer below screenshot. Check Mark Use Loyalty Card – If you want to use Use Card option in eZee Burrp. Uncheck Mark Use […]